Análise dos indicadores de qualidade versus taxa de abandono utilizando método de regressão múltipla para serviço de banda larga

Telecommunication is one of the most dynamic and strategic areas in the world. Many technological innovations has modified the way information is exchanged. Information and knowledge are now shared in networks. Broadband Internet is the new way of sharing contents and information. This dissertation deals with performance indicators related to maintenance services of telecommunications networks and uses models of multivariate regression to estimate churn, which is the loss of customers to other companies. In a competitive environment, telecommunications companies have devised strategies to minimize the loss of customers. Loosing customers presents a higher cost than obtaining new ones. Corporations have plenty of data stored in a diversity of databases. Usually the data are not explored properly. This work uses the Knowledge Discovery in Databases (KDD) to establish rules and new models to explain how churn, as a dependent variable, are related to a diversity of service indicators, such as time to deploy the service (in hours), time to repair (in hours), and so on. Extraction of meaningful knowledge is, in many cases, a challenge. Models were tested and statistically analyzed. The work also shows results that allows the analysis and identification of which quality services indicators influence the churn. Actions are also proposed to solve, at least in part, this problem

Influência da corrente de pulso, do tempo de pulso e diâmetro de gota sobre a estabilidade da transferência metálica no processo MIG-P

To obtain a process stability and a quality weld bead it is necessary an adequate parameters set: base current and time, pulse current and pulse time, because these influence the mode of metal transfer and the weld quality in the MIG-P, sometimes requiring special sources with synergistic modes with external control for this stability. This work aims to analyze and compare the effects of pulse parameters and droplet size in arc stability in MIG-P, four packets of pulse parameters were analysed: Ip = 160 A, tp = 5.7 ms; Ip = 300 A and tp = 2 ms, Ip = 350 A, tp = 1.2 ms and Ip = 350 A, tp = 0.8 ms. Each was analyzed with three different drop diameters: drop with the same diameter of the wire electrode; droplet diameter larger drop smaller than the diameter of the wire electrode. For purposes of comparison the same was determined relation between the average current and welding speed was determined generating a constant (Im / Vs = K) for all parameters. Welding in flat plate by simple deposition for the MIG-P with a distance beak contact number (DBCP) constant was perfomed subsequently making up welding in flat plate by simple deposition with an inclination of 10 degrees to vary the DBCP, where by assessment on how the MIG-P behaved in such a situation was possible, in addition to evaluating the MIG-P with adaptive control, in order to maintain a constant arc stability. Also high speed recording synchronized with acquiring current x voltage (oscillogram) was executed for better interpretation of the transfer mechanism and better evaluation in regard to the study of the stability of the process. It is concluded that parameters 3 and 4 exhibited greater versatility; diameters drop equal to or slightly less than the diameter of the wire exhibited better stability due to their higher frequency of detachment, and the detachment of the drop base does not harm the maintenance the height of the arc

Aplicação de ultrassons no deslocamento de petróleo em meio poroso

The objective of this study was to evaluate the displacement of petroleum/diesel solutions, at different concentrations, observing the effect of ultrasonic vibrations in fluids present in porous media to obtain an increase in oil production. The bubbles produced by ultrasound implode asymmetrically in the rock, generating liquid jets with high speed, displacing the oil present in porous media. The oil/diesel solutions were prepared with concentrations ranging from 20 g/L to 720 g/L in oil in relation to diesel and its viscosities were obtained in a Brookfield Rheometer RS2000, with temperature ranging from 25 to 55 °C. After, calculations were performed to obtain the activation energy data for oil/diesel solutions. For oil recovery experiments, cylindrical samples of porous rock (core samples), with resin around the perimeter and its two circular bases free to allow the passage of fluids, were first saturated with 2% KCl solution and after with oil solutions. The results of oil extraction were satisfactory for all studied solutions, being obtained up to 68% partial displacement with saline solution injection. The ultrasound system was used after saline injection, increasing oil displacement, with oil extractions ranging from 63% to 79%. During the experiments, it was observed the warming of core samples, helping to reduce the viscosity of more concentrated systems, and consequently enhancing the percentage of advanced recovery for all studied solutions

Comparação entre os métodos de aplicação de fluido de corte convencional e otimizado na retificação plana de cerâmicas

Com o grande crescimento tecnológico e a necessidade de melhoria, um dos materiais que ganhou uma grande gama na área da engenharia mecânica é a cerâmica, pois possui vantagens físico-químicas e propriedades mecânicas significativas sobre o aço. Entretanto, sua usinagem é um processo difícil e delicado, que requer ainda uma grande atenção em relação ao seu estudo. Assim, o processo de retificação é um dos métodos que tem apresentado bons resultados, porém um grande problema acerca de tal processo é o uso excessivo de fluidos de corte, o que se tornou uma preocupação mundial, já que os fluidos apresentam graves problemas socioambientais, além disso, o fluido de corte é responsável por uma grande parte do custo final do processo, provocando, desse modo, um grande interesse em pesquisas referentes a métodos alternativos de forma a reduzir o consumo e melhorar as características do fluido de corte utilizado. Este trabalho visa comparar duas técnicas de lubri-refrigeração, o método convencional e a Lubrificação Otimizada. O uso do método otimizado é uma alternativa à diminuição do volume de fluido utilizado, já que este tem como princípio a aplicação de uma menor quantidade de fluido de corte com uma alta velocidade, localmente aplicada, ou seja, com essa redução benefícios ambientais e socioeconômicas são obtidos. A análise do trabalho será feita a partir da avaliação das variáveis de saída do processo de retificação plana tais como o comportamento rugosidade e desgaste do rebolo, já que por elas é possível avaliar o processo em relação a qualidade da peça versus custo. Com essas analises, pretende-se avaliar se a técnica otimizada é viável a substituição da refrigeração convencional na retificação plana de cerâmicas.

Ocupação de área e interações de golfinhos-rotadores (Stenella longirostris) com o turismo náutico no Arquipélago de Noronha/PE, Brasil

Several works characterize the presence of spinner dolphins at Fernando de Noronha Archipelago in the Dolphins Bay. Though, the dolphins abidance inside this cove has decreased and a new area has been occupied by the animals to achieve the same behaviors, that are resting, breeding and nursing. This area comprises the Inside Sea northeast border of Fernando s de Noronha Island, including the opposing Middle and Dog shore area, the San Antonio Bay and the Between Islands region. The aim was to characterize the dolphins occupation and describe their interactions with the tourism in this area. Data were collected in 2008 and 2009 through a fixed point observation. The study area was divided into seven sub-areas, recording: presence/absence of dolphins, days abidance endurance, abidance length in each area, estimated number of individuals, dolphins direction and speed of displacement, boats presence, interaction period, monitoring, boats attitude and velocity. The dolphins abidance time displayed the same pattern during both years of study, with the higher occupancy in the Between Islands region. Groups with farther than 200 individuals were more frequent both 2008 (46.2%) and 2009 (42.3%). Thus the displacement s slow speed as the preferred direction towards Rat Island also showed the same pattern in both years. The Between Islands region also presented the boats major abidance near the dolphins groups. Boats moved farther in slow speed (95%) than at high speed (5%). The legislation s compliance for the cetaceans protection occurred in 89.7% of 2.839 interactions between boats and spinners, in which this variable was recorded. Whenever boats moved at a slow speed during the meetings with spinner dolphins groups, animals also moved at a slow speed (n = 337), significantly more than the fast displacements (n = 128) ix or "porpoise" (n = 4) (X2 = 318.543, p = -0.001). When boats quickly passed by groups, a significant difference between the dolphins displacement speeds was observed (X2 = 18.264, p =- 0.001), however, the slow (47%) and fast (47% ) displacements frequency was equal, noted the difference with the porpoise displacements (6%), which had the lowest frequency. Data indicate the establishment of a new occupation pattern of the spinner dolphins at Fernando de Noronha, with the Between Islands area being of great importance to the dolphins habits and currently the main area of the boats meeting with the dolphins, showing the need of new conservation measures in this area

Malondialdeído e troponina I cardíaca em equinos da raça Puro Sangue Árabe submetidos ao exercício e à suplementação com vitamina E

Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)

Estudo da compatibilidade eletromagnética em placa de circuito impresso de centrais telefônicas

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

O uso de um sistema LC-ESI-IT-TOF/MS e MSn na prospecção de novos componentes peptídicos do veneno da vespa social Polybia paulista

Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)

Estudo experimental do funcionamento de um sistema gas-lif

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Avaliações clínicas e metabólicas de cavalos da raça Árabe submetidos a exercício progressivo em esteira

Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)

Malondialdeído, troponina I cardíaca e eletrocardiografia em equinos da raça puro sangue árabe submetido ao exercício e à suplementação com vitamina E(dl-alfa-tocofenol)

Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)

Análise de eventos de segurança em redes de computadores utilizando detecção de novidade

Pós-graduação em Ciência da Computação - IBILCE

Desenvolvimento e caracterização de carreadores lipídicos nanoestruturados contendo praziquantel

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Comparação entre os métodos convencional e com bocal modificado de aplicação de fluido de corte no processo de retificação cilíndrica interna

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Bioprospecção em Eugenia jambolana (Myrtaceae)

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)