Privacy-friendly Business Models for Location-Based Mobile Services

This paper presents a theoretical model to analyze the privacy issues around location based mobile business models. We report the results of an exploratory field experiment in Switzerland that assessed the factors driving user payoff in mobile business. We found that (1) the personal data disclosed has a negative effect on user payoff; (2) the amount of personalization available has a direct and positive effect, as well as a moderating effect on user payoff; (3) the amount of control over user's personal data has a direct and positive effect, as well as a moderating effect on user payoff. The results suggest that privacy protection could be the main value proposition in the B2C mobile market. From our theoretical model we derive a set of guidelines to design a privacy-friendly business model pattern for third-party services. We discuss four examples to show the mobile platform can play a key role in the implementation of these new business models.

Development of a Business Model that Supports Mobile Value-Added Services Market Creation in Emerging Countries

Tutkielman tavoitteena on luoda liiketoimintamalli, joka tukee langattomien matkaviestintäpalveluiden markkinoiden luomista kehittyvillä markkinoilla. Teoreettinen osa tarkastelee langattomien matkaviestintäpalveluiden liiketoimintamallin kehittämisen tärkeimpiä elementtejä CIS maissa. Teoreettisen kappaleen tuloksena saadaan puitteet, jonka avulla liiketoimintamalli matkaviestintäpalveluille voidaan kehittää. Tutkielman empiirinen osa on toteutettu case tutkimuksena, jonka tavoitteena on ollut langattomien matkaviestintäpalvelujen markkinoiden luominen CIS maissa. Pääasiallinen empiirisen tiedon lähde on ollut teemahaastattelut. Tuloksena saatuja empiirisen osan tietoja verrataan teoriakappaleen vastaaviin tuloksiin Tulokset osoittavat, että radikaalin korkean teknologian innovaation markkinoiden luominen on hidas prosessi, joka vaatii kärsivällisyyttä yritykseltä. Markkinoiden, teknologian ja strategian epävarmuustekijät tuovat epävarmuutta kehittyvälle toimialalle ja markkinoille, joka vaikeuttaa liiketoimintamallin kehittämistä. Tärkein tekijä on palvelujen markkinointi ennemmin kuin teknologian. Avain kyvykkyys markkinoiden luomisessa on oppiminen, ei tietäminen.

Facilitating coordination improvement efforts in cross-functional process development programs

Business process improvement is a common approach in increasing the effectiveness of an organization. It can be seen as an effort to increase coordination between units. Process improvement has proved to be challenging, and most management consultation firms facilitate organizations in this kind of initiatives. Cross-functional improvement is one of the main areas for internal consultants as well. However, the needs, challenges and means of cross-functional help have been rarely discussed in the literature. The objective of this thesis is on one hand to present a conceptual and descriptive framework to help understand the challenges of facilitating coordination improvement efforts in cross-functional improvement programs, and on the other hand to develop and test feasible solutions for some facilitation situations. The research questions are: 1. Why and in what kind of situations do organizations need help in developing coordination in cross-functional processes? 2. How can a facilitator help organizations in improving coordination to develop cross-functional processes? The study consists of two parts. The first part is an overview of the dissertation, and the second part comprises six research publications. The theoretical background for the study are the differentiation causing challenges in cross-functional settings, the coordination needed to improve processes, change management principles, methods and tools, and consultation practises. Three of the publications introduce tools for helping in developing prerequisites, planning responsibilities and supporting learning during the cross-functional program. The three other papers present frameworks to help understand and analyse the improvement situation. The main methodological approaches used in this study are design science research, action research and case research. The research data has been collected from ten cases representing different kinds of organizations, processes and developing situations. The data has been collected mainly by observation, semi-structured interviews and questionnaires. The research contributes to the rare literature combining coordination theories and process improvement practises. It also provides additional understanding of a holistic point of view in process improvement situations. The most important contribution is the addition to the theories of facilitating change in process improvement situations. From the managerial point of view, this study gives advice to managers and consultants in planning and executing cross-functional programs. The main factors increasing the need for facilitation are the challenges for differentiation, challenges of organizational change in general, and the novelty of initiatives and improvement practices concerning process development. Organizations need help in creating the prerequisites to change, in planning initiatives, easing conflict management and collaboration between groups, as well as supporting the learning of cross-functional improvement. The main challenges of facilitation are combining the different roles as a consultant, maintaining the ownership for the improvement project with the client, and supporting learning in the client organization.

Business leadership in the classroom

This action research assesses a framework that assists business educators in promoting leadership within a classroom. It is designed to better prepare students to assume leadership and fill the "leadership gap" in business. Two classes of 2nd-year community college business students participated in running and managing their own business community as teams of sales professionals by developing and practicing their own individual leadership for 28 weeks during their sales courses. The intent was to assess the development of leadership resulting from the implementation of the "Business Leadership in the Classroom" framework. This framework balances leadership principles to simulate a business environment with the practical elements of a learning community under the facilitation of an experienced business educator. The action research approach was used to assess and adjust approaches to business leadership on a continuous basis throughout the research. Data were collected from 61 students based on journals, surveys, peer group reviews, and my (facilitator) reflective journal.The findings reveal that both individual and collective business leadership views and practical skills developed over time. A business leadership mind-set evolved that ranged from a general awareness of the importance of leadership, to a conscious and deliberate use of individual leadership. Areas important in building a progression of leadership included: leadership teams, membership roles, weekly leadership teams, peer feedback, and activity-based learning. Emerging themes included leadership, leadership style, teamwork, as well as influence and motivation. The research framework was effective in supporting the development of business leadership but required some adjustments. These included increased structure and feedback mechanisms. Interpretation of the findings demonstrates the importance of real-world practical education in the classroom. Results show how focusing on a single mind-set such as business leadership, can result in enormous individual growth and development. When business students are encouraged to act as real businesspeople, managing their own learning, the results are effective in preparing them for the business world. All participants expressed their leadership in different ways based on personality and individual strengths. There was an overwhelming and, in some cases, passionate interest in leadership. The use of action research with a range of data collection methods provides a way to measure and track individual student learning and to generate adjustments to the research framework design and learning approaches. The findings generate implications and recommendations to continue this research further. Key recommendations center around how to ensure leadership development is sustained, including improved approaches to heighten the real-world feel of the classroom. Specifically, the use of leadership goals and action plans for each individual participant and an active use of outside business resource people as contacts for participants is recommended.

Ethics in government and business

Canadians appear to hold the activities of those in government and in big business in low esteem. Media reports of several high-profile political and corporate instances of unethical conduct have reinforced the public's concern for the status of ethical conduct and honesty in government and in big business. The response by public and private sector managers to unethical conduct by employees is largely in the form of 'ethical rules' which both sectors agree provide a measure of certainty as to the ethical conduct expected from employees. Since research on ethics in the public and private sectors is limited and since ethics is a topic of increasing concern to both sectors, this thesis provides data that could assist managers in dealing with the issue of ethical conduct within their respective organizations. The purpose of this thesis is to compare the state of ethical conduct within public and private sector organizations in Canada. This is accomplished through a description and analysis of the approaches taken by the public and private sectors as well as the four professions of law, engineering, accountancy and medicine. Ethical conduct within the public sector focuses on the ethical behaviour of public servants rather than elected officials. The underlying intent of this thesis is to discover if contemporary ethical problems are similar in the public and iv private sectors with respect to the four ethical areas of conflict of interest, political activity, problem public comment and confidentiality. The comparative data on both public and private sector ethics are assessed and similarities and differences are identified. One major finding emerges from this study. Codes of ethics in both the public and private sectors are perceived by management to play an important role in the prevention of unethical conduct. A procedure for developing a code of ethics is presented along with recommendations as to the administration of a code of ethics. Finally, recommendations are made as to the role of education in ethics.

The quality of life as perceived by students in the Business Division, Niagara College

within the Business Division of Niagara College of Arts and Technology, 245 students were utilised for a convenience stratified sample of First, Second, and Third Year ,students. The students answered 33 items regarding their Quality of Program and 40 concerning their Quality of Life, along with demographic and motivational questions and open comments. The responses were classified using an SPSS/PC statistical package and frequency statistics extracted. The data were examined for the entire sample and also for each year within the Business Division. There were high positive responses to both QOP andQOL items. However, there was greater satisfaction for students in First Year Accelerated, Second Year and Third Year than First Year. All students noted high satisfaction for the overall assessment of the program. There were lower positive responses for Professor Items where students were unsure if teachers helped them to do their best or took a personal interest in helping students do their best. This may highlight problems which need attention in the Freshman year. The area where all students were most neutral was regarding how others view them which raises questions of the self-esteem of students at Niagara College. The implications from this study seem to suggest that well-motivated, small, closely identified groups with interactive teaching methods lead to positive QOL and QOP.

The relationship between stem-form, stand-closure and site -conditions : the influence of environmental conditions on tree allometry and forest structure in west-central Alberta

Changes in the configuration of a tree stern result insignificant differences in its total volume and in the proportion of that volume that is merchantable timber. Tree allometry, as represented by stem-fo~, is the result of the vertical force of gravity and the horizontal force of wind. The effect of wind force is demonstrated in the relationship between stem-form, standclosure and site-conditions. An increase in wind force on the individual tree due to a decrease in stand density should produce a more tapered tree. The density of the stand is determined by the conditions that the trees are growing under. The ability of the tree to respond to increased wind force may also be a function of these conditions . This stem-form/stand-closure/site-conditions relationship was examined using a pre-existing database from westcentral Alberta. This database consisted of environmental, vegetation, soils and timber data covering a wide range of sites. There were 653 sample trees with 82 variables that formed the basis of the analysis. There were eight tree species consisting of Pinus contorta, Picea mariana, Picea engelmannii x glauca, Abies lasiocarpa, Larix laricina, Populus tremuloides, Betula papyrifera and Populus balsamifera plus a comprehensive all-species data set. As the actual conformation of the stern is very individual, stem-fo~was represented by the diameter at breast height to total height r~tio. The four stand-closure variables, crown closure, total basal area, total volume and total number of stems were reduced to total basal area and total number of stems utilizing a bivariate correlation matrix by species. Site-conditions were subdivided into macro, meso and micro variables and reduced in number 3 using cross-tabulations, bivariate correlation and principal components analysis as screening tools. The stem-fo~/stand-closure relationship was examined using bivariate correlation coefficients for stem-fo~ with total number of stems and stem-fo~ with total basal area. The stem-fo~/site-conditions and the stand-closure/site- conditions relationships were examined using multiple correlation coefficients. The stem-form/stand-closure/site-conditions relationship was examined using multiple correlation coefficients in separate analyses for both total number of stems and total basal area. An increase in stand-closure produced a decrease in stem-form for both total number of stems and total basal area for most species. There was a significant relationship between stem-form and site-conditions and between stand-closure and site-conditions for both total number of stems and total basal area for most species. There was a significant relationship between the stemform and site-conditions, including the stand-closure, for most species; total number of stems was involved independently of the site-conditions in the prediction of stem-form and total basal area was not. Larix laricina and Betula papyrifera were the exceptions to the trends observed with most species. The influence of both stand-closure (total number of stems in particular) and site-conditions (elevation in particular) suggest that forest management practices should include these- ecological parameters in determining appropriate restocking levels.

Understanding Workplace Essential Skills: A Student's Perspective

An instrumental case study was conducted to explore the perspective of recent graduates from a Greater Toronto Area community college experience in relation to Workplace Essential Skills (WES). Five participants who graduated from a business school within the last 4 years were interviewed twice over a 4-month period to gain a deeper understanding of this relationship. This qualitative approach used semi-structured interviews to elicit stories about their experiences, their relationships in school, and the development of skills that were useful in the workplace. The analysis of data involved the 3-step coding process of open, axial, and selective coding consistent with the approach used by Neuman (2006). The analysis revealed that the overall experience of attending college contributed to the learning that took place. The participants gave greater significance to the life experience in learning WES and the networks associated with learning than the formal aspects of education. It is also important to acknowledge that the research identified a significant opportunity for educators’ to positively impact the learning experience.

L-Fuzzy Structured Query Language

Lattice valued fuzziness is more general than crispness or fuzziness based on the unit interval. In this work, we present a query language for a lattice based fuzzy database. We define a Lattice Fuzzy Structured Query Language (LFSQL) taking its membership values from an arbitrary lattice L. LFSQL can handle, manage and represent crisp values, linear ordered membership degrees and also allows membership degrees from lattices with non-comparable values. This gives richer membership degrees, and hence makes LFSQL more flexible than FSQL or SQL. In order to handle vagueness or imprecise information, every entry into an L-fuzzy database is an L-fuzzy set instead of crisp values. All of this makes LFSQL an ideal query language to handle imprecise data where some factors are non-comparable. After defining the syntax of the language formally, we provide its semantics using L-fuzzy sets and relations. The semantics can be used in future work to investigate concepts such as functional dependencies. Last but not least, we present a parser for LFSQL implemented in Haskell.

International Business Cycles: What Are the Facts?

Modern business cycle theory involves developing models that explain stylized facts. For this strategy to be successful, these facts should be well established. In this paper, we focus on the stylized facts of international business cycles. We use the generalized method of moments and quarterly data from nineteen industrialized countries to estimate pairwise cross-country and within-country correlations of macroeconomic aggregates. We calculate standard errors of the statistics for our unique panel of data and test hypotheses about the relative sizes of these correlations. We find a lower cross-country correlation of all aggregates and especially of consumption than in previous studies. The cross-country correlations of consumption, output and Solow residuals are not significantly different from one another over the whole sample, but there are significant differences in the post-1973 subsample.

International Transmission of the Business Cycle in a Multi-Sector Model.

Multi-country models have not been very successful in replicating important features of the international transmission of business cycles. Standard models predict cross-country correlations of output and consumption which are respectively too low and too high. In this paper, we build a multi-country model of the business cycle with multiple sectors in order to analyze the role of sectoral shocks in the international transmission of the business cycle. We find that a model with multiple sectors generates a higher cross-country correlation of output than standard one-sector models, and a lower cross-country correlation of consumption. In addition, it predicts cross-country correlations of employment and investment that are closer to the data than the standard model. We also analyze the relative effects of multiple sectors, trade in intermediate goods, imperfect substitution between domestic and foreign goods, home preference, capital adjustment costs, and capital depreciation on the international transmission of the business cycle.

Wireless privacy and personalized location-based services: the challenge of translating the legal framework into business practices

L'avancement des communications sans-fil permet l'obtention de nouveaux services bases sur l'habileté des fournisseurs de services sans-fil à déterminer avec précision, et avec l'utilisation de technologies de pistage, la localisation et position géographiquement d'appareils sans-fil Cette habileté permet d'offrir aux utilisateurs de sans-fil de nouveaux services bases sur la localisation et la position géographique de leur appareil. Le développement des services basés sur la localisation des utilisateurs de sans-fil soulevé certains problèmes relatifs à la protection de la vie privée qui doivent être considérés. En effet, l'appareil sans-fil qui suit et enregistre les mouvements de I 'utilisateur permet un système qui enregistre et entrepose tous les mouvements et activités d'un tel utilisateur ou encore qui permet l'envoi de messages non anticipes à ce dernier. Pour ce motif et afin de protéger la vie privée des utilisateurs de sans-fil, une compagnie désirant développer ou déployer une technologie permettant d'offrir ce genre de services personnalisés devra analyser l'encadrement légal touchant la protection des données personnelles--lequel est dans certains cas vague et non approprié à ce nouveau contexte--ainsi que la position de l'industrie dans ce domaine, et ce, afin d'être en mesure de traduire cet encadrement en pratiques commerciales. Cette analyse permettra d'éclairer le fournisseur de ces services sur la façon d'établir son modèle d'affaires et sur le type de technologie à développer afin d'être en mesure de remédier aux nouveaux problèmes touchant la vie privée tout en offrant ces nouveaux services aux utilisateurs de sans-fil.

Pourquoi et comment la médiation préventive du Ministère du travail améliore-t-elle les relations du travail dans les entreprises québécoises?

Le présent mémoire de maîtrise porte sur la médiation préventive en relations du travail. La question de recherche est la suivante : « Pourquoi et comment la médiation préventive du ministère du Travail améliore-t-elle les relations du travail dans les entreprises québécoises? ». La médiation préventive est un mode d’intervention administratif et un mécanisme de soutien additionnel à la législation québécoise offert volontairement depuis plusieurs années par le ministère du Travail aux parties patronale et syndicale qui en font la demande. La médiation préventive se réalise avec le soutien d’un médiateur ou d’une médiatrice du ministère hors de la période de la négociation collective. Son contenu appartient aux parties et les ententes s’effectuent par consensus. La médiation préventive se présente de quatre manières : diagnostic des relations du travail par consensus, diagnostic des relations du travail par entrevue, séminaire en relations du travail et comité de relations du travail. Le modèle conceptuel comporte une variable dépendante qui est les relations du travail, une variable indépendante correspondant à la médiation préventive, le changement organisationnel en tant que variable intermédiaire et une variable de contrôle se rapportant à l’environnement organisationnel. La première des trois hypothèses générales de cette recherche affirme que, toutes choses égales par ailleurs, la médiation préventive amène un changement organisationnel. La seconde hypothèse générale relate que, toutes choses égales par ailleurs, le changement organisationnel contribue à améliorer les relations du travail. La dernière hypothèse générale correspond à l’idée que, toutes choses égales par ailleurs, l’environnement organisationnel a un impact sur les relations du travail. Parmi les douze hypothèses suivantes, quatre hypothèses ont été développées à partir de la première hypothèse générale : 1) toutes choses égales par ailleurs, l’établissement d’un diagnostic des relations du travail par le médiateur va aider à la mise en place d’un plan d’action; 2) toutes choses égales par ailleurs, l'établissement d'un plan d'action par le médiateur contribue au changement organisationnel; 3) toutes choses égales par ailleurs, un suivi par le médiateur contribue au changement organisationnel; 4) toutes choses égales par ailleurs, la perception des deux parties (patronale et syndicale) que le médiateur a bien joué son rôle contribue au changement organisationnel. Les quatre hypothèses suivantes découlent de la seconde hypothèse générale : 1) toutes choses égales par ailleurs, un changement culturel dans l’organisation avec un réaménagement des points de vue de la direction contribue à améliorer les relations du travail; 2) toutes choses égales par ailleurs, un changement relationnel dans l’organisation vers des relations de coopération contribue à améliorer les relations du travail; 3) toutes choses égales par ailleurs, un changement du style de direction dans l’organisation avec l’introduction de valeurs humaines ainsi qu’un « espace de discussion » contribue à améliorer les relations du travail; 4) toutes choses égales par ailleurs, la perception des deux parties (patronale et syndicale) d’avoir bien joué leur rôle contribue à améliorer les relations du travail. Enfin, les quatre dernières hypothèses ont été réalisées à partir de la troisième hypothèse générale : 1) toutes choses égales par ailleurs, l’organisation a un impact sur les relations du travail; 2) toutes choses égales par ailleurs, l’histoire syndicale a un impact sur les relations du travail; 3) toutes choses égales par ailleurs, la perception des contraintes extérieures et des risques pour l’emploi contribue à améliorer les relations du travail; 4) toutes choses égales par ailleurs, la perception d’un équilibre dans les rapports de force entre les parties (patronale et syndicale) contribue à améliorer les relations du travail. La vérification des hypothèses s’est effectuée à l’aide d’entretiens semi-structurés auprès de neuf participants des parties patronale et syndicale d’une entreprise ayant employé une médiation préventive. Une cueillette de données secondaires a aussi eu lieu pour notamment mesurer le niveau de conflit au travail sur dix ans. L’analyse des résultats de cette étude qualitative et longitudinale a permis de confirmer l’ensemble des hypothèses puisque la médiation préventive a amené à un changement organisationnel qui a aidé à améliorer les relations du travail et où l’environnement a eu un impact sur celles-ci. Un modèle d’analyse a été développé et validé pour cette recherche afin de savoir pourquoi et comment la médiation préventive du ministère du Travail améliore les relations du travail dans les entreprises québécoises. La présente recherche démontre de manière empirique que la médiation préventive améliore les relations du travail dans les entreprises québécoises tout en expliquant comment celle-ci procède. De plus, cette recherche suggère à toutes les organisations québécoises syndiquées d’entreprendre une médiation préventive si elles sont aux prises avec de mauvaises relations du travail.

Le braconnage dans le Parc national de l'île de La Réunion

La faune et la flore de l’île de La Réunion atteignent un niveau d’endémisme très élevé avec le tiers de sa surface encore recouverte par des forêts naturelles. Ces conditions exceptionnelles ont favorisé, en 2007, la création du Parc National de La Réunion qui couvre 40 % du territoire. Parmi les différentes atteintes à l’environnement dans les aires du Parc national, le braconnage est devenu, au cours des deux dernières décennies, un phénomène très préoccupant pour les différents acteurs locaux et régionaux qui s’occupent de la gestion de ce problème. Plusieurs espèces braconnées sont actuellement menacées et les dégâts occasionnés par les braconniers sont visibles dans le paysage réunionnais. Ce projet de recherche vise à répondre à la question de recherche suivante : De quelle façon se manifeste le braconnage (les motivations, la fréquence, les techniques, les lieux) dans le Parc national de La Réunion et comment les différents acteurs réagissent-ils face à la pratique du braconnage? La méthodologie de cette recherche repose sur une démarche combinant l’approche exploratoire et l’étude de cas. Les données qualitatives et quantitatives que nous avons utilisées pour cette étude ont été collectées par une recherche bibliographique, une collection de données statistiques, et par des entrevues (exploratoires, semi-dirigées, individuelles non-structurées) réalisées sur le terrain. Les résultats obtenus nous ont permis de constater que le braconnage à La Réunion est un phénomène ancré dans la culture locale et une conséquence directe du contexte économique actuel. Notre recherche a relevé deux catégories de braconniers : les braconniers occasionnels (touristes et braconniers du dimanche) et les braconniers professionnels. Le braconnage de type occasionnel est très largement répandu dans la population, car il s’inscrit dans une continuité des traditions. Le braconnage de type professionnel où le braconnier prélève de façon systématique dans la nature à des fins monétaires, est pratiqué par peu de gens, mais il occasionne de lourdes pertes contrairement au braconnage de type occasionnel. Les différentes méthodes mises en place par les divers acteurs impliqués dans la gestion du braconnage ont été répertoriées et examinées. Tandis que le poinçonnage des plants de vanille et le marquage des tangues sont efficaces, la délation des braconniers et les visites éducatives restent des pistes à explorer, et les conférences rééducatives des braconniers ainsi que la vente de permis de chasse au tangue ont démontré une faible efficacité. Des recommandations pour améliorer la dynamique entre les acteurs impliqués dans la gestion du braconnage ont été données par plusieurs de ces acteurs interrogés au cours de cette recherche.