Moral Hazard in Repeated Procurement of Services

This paper analyzes repeated procurement of services as a four-stage game divided into two periods. In each period there is (1) a contest stage à la Tullock in which the principal selects an agent and (2) a service stage in which the selected agent provides a service. Since this service effort is non-verifiable, the principal faces a moral hazard problem at the service stages. This work considers how the principal should design the period-two contest to mitigate the moral hazard problem in the period-one service stage and to maximize total service and contest efforts. It is shown that the principal must take account of the agent's past service effort in the period-two contest success function. The results indicate that the optimal way to introduce this `bias' is to choose a certain degree of complementarity between past service and current contest efforts. This result shows that contests with `additive bias' (`multiplicative bias') are optimal in incentive problems when effort cost is low (high). Furthermore, it is shown that the severity of the moral hazard problem increases with the cost of service effort (compared to the cost of contest effort) and the number of agents. Finally, the results are extended to more general contest success functions. JEL classification: C72; D82 Key words: Biased contests; Moral Hazard; Repeated Game; Incentives.

Service Management in IP Networks

IP-verkoissa tarjottavat palvelut ovat lisääntyneet, on tullut uusia kanavia, jotka tarjoavat IP-pohjaisia palveluja. Internet-palvelujen tarjonta on tullut mukaan kaapelitelevisio- ja matkapuhelinverkkoihin. Lisääntynyt palvelujen tarjonta ja kysyntä ovat lisänneet palvelujen hallinnan merkitystä. IP-verkoissa on ilmennyt turvallisuuteen, skaalattavuuteen ja palvelun laatuun liittyviä ongelmia. Palvelun laadun tärkeys painottuu reaaliaikaisuutta ja suurta kapasiteettia vaativissa sovelluksissa. Tulevaisuudessa IP-liikenteen on ennustettu kasvavan yli satakertaiseksi nykyisestä tasosta kolmen vuoden kuluessa. Tämän vuoksi on kehitetty uusi verkon ja palvelun hallintamenetelmiä, joista tässä työssä on tutkittu sääntöpohjaista verkon hallintaa.

Collecting Transaction Data in a Fourth Generation Mobile Network

Tässä diplomityössä on oletettu että neljännen sukupolven mobiiliverkko on saumaton yhdistelmä olemassa olevia toisen ja kolmannen sukupolven langattomia verkkoja sekä lyhyen kantaman WLAN- ja Bluetooth-radiotekniikoita. Näiden tekniikoiden on myös oletettu olevan niin yhteensopivia ettei käyttäjä havaitse saanti verkon muuttumista. Työ esittelee neljännen sukupolven mobiiliverkkoihin liittyvien tärkeimpien langattomien tekniikoiden arkkitehtuurin ja perustoiminta-periaatteet. Työ kuvaa eri tekniikoita ja käytäntöjä tiedon mittaamiseen ja keräämiseen. Saatuja transaktiomittauksia voidaan käyttää tarjottaessa erilaistettuja palvelutasoja sekä verkko- ja palvelukapasiteetin optimoimisessa. Lisäksi työssä esitellään Internet Business Information Manager joka on ohjelmistokehys hajautetun tiedon keräämiseen. Sen keräämää mittaustietoa voidaan käyttää palvelun tason seurannassa j a raportoinnissa sekä laskutuksessa. Työn käytännön osuudessa piti kehittää langattoman verkon liikennettä seuraava agentti joka tarkkailisi palvelun laatua. Agentti sijaitsisi matkapuhelimessa mitaten verkon liikennettä. Agenttia ei kuitenkaan voitu toteuttaa koska ohjelmistoympäristö todettiin vajaaksi. Joka tapauksessa työ osoitti että käyttäjän näkökulmasta tietoa kerääville agenteille on todellinen tarve.

Searching electronic marketplaces

The main objective of this thesis was to analyze the usability of registers and indexes of electronic marketplaces. The work is focused on UDDI-based electronic marketplaces, which are standardized by the W3C. UDDI-registers are usable in intranets, extranets and in Internet. Using UDDI-registers Web-services can be searched in many ways, including alphabetical and domain specific searches. Humans and machines can use the features UDDI-registers. The thesis deals the design principles, architectures and specifications of UDDI-registers. In addition, the thesis includes the design and the specifications of an electronic marketplace developed for supporting electronic logistics services.

Cost allocation of corporate IT-services

Cost allocation is an inescapable problem in nearly every organization and in nearly every facet of accounting. Within large corporations there are several different types of units, like profit-making business units and non-profit service units. In order to evaluate the performance of the business units and to fund the operations of service units, the expenses of service production need to be allocated to the business units benefiting from the services.The objective of this thesis was to find good and fair allocating factors for the costs of corporate wide IT services. In order to reach this objective, the cost allocation process was studied in general and an overview of cost structure was established. All possible cost driver candidates were mapped and their good and bad properties were weighed. The cost allocation problem was handled separately according to organizational division of corporate IT department: infrastructure, administrative systems, sales system and e-business. The emphasis was on two largest cost groups: infrastructure costs and sales system costs. As a result of the study an allocation model is presented. It contains categorization of the costs, selected cost drivers and cost distributions for the current year.

Privatization, cooperation and costs of solid waste services in small towns

This paper analyzes the cost implications of privatization and cooperation in the provision of solid waste services for a sample of small municipalities. In conducting this empirical analysis, a survey is first designed and administered to municipalities in the Spanish region of Aragon, and then an estimation of the determinants of service costs is undertaken, considering the possible endogeneity of delivery choices. Our findings indicate that cooperation is more effective than privatization in saving costs. Both production forms can enable small municipalities to cut costs by exploiting scale economies. However, the fact that inter-municipal cooperation involves lower transaction costs and is less likely to be affected by competition problems would seem to account for the fact that it is a more effective way of reducing costs.

Prediction of the economic cost of individual long-term care in the Spanish population

Pensions together with savings and investments during active life are key elements of retirement planning. Motivation for personal choices about the standard of living, bequest and the replacement ratio of pension with respect to last salary income must be considered. This research contributes to the financial planning by helping to quantify long-term care economic needs. We estimate life expectancy from retirement age onwards. The economic cost of care per unit of service is linked to the expected time of needed care and the intensity of required services. The expected individual cost of long-term care from an onset of dependence is estimated separately for men and women. Assumptions on the mortality of the dependent people compared to the general population are introduced. Parameters defining eligibility for various forms of coverage by the universal public social care of the welfare system are addressed. The impact of the intensity of social services on individual predictions is assessed, and a partial coverage by standard private insurance products is also explored. Data were collected by the Spanish Institute of Statistics in two surveys conducted on the general Spanish population in 1999 and in 2008. Official mortality records and life table trends were used to create realistic scenarios for longevity. We find empirical evidence that the public long-term care system in Spain effectively mitigates the risk of incurring huge lifetime costs. We also find that the most vulnerable categories are citizens with moderate disabilities that do not qualify to obtain public social care support. In the Spanish case, the trends between 1999 and 2008 need to be further explored.

Le déni de grossesse: étude rétrospective au CHUV

Ne réaliser que l'on est enceinte seulement lors de l'accouchement ? N'avoir aucun ou peu des symptômes habituels de la grossesse ? Ce phénomène étonnant appelé déni de grossesse (DG) existe et n'est pas aussi rare que l'on pourrait le penser1. Dans la littérature, la plupart des articles mentionnent une prévalence de 2 à 3 cas pour 1000 accouchements2. Le DG n'a pas une définition considérée comme universelle, mais globalement nous pouvons le définir comme étant la « non-reconnaissance d'une grossesse au-delà du premier trimestre, qui peut se prolonger jusqu'à l'accouchement et recouvrir ce dernier»2, nous parlons respectivement, à partir de 14 semaines d'aménorrhée, de déni partiel et total. Bien que les dénis partiels soient plus fréquents que les dénis totaux, ces derniers sont les plus impressionnants. Dans la population générale ainsi qu'au sein des professionnels de la santé ce phénomène est encore considéré comme « impossible », il reste incompris ou est, de façon présumée, lié à des causes bien spécifiques comme par exemple un très jeune âge, une origine étrangère ou un bas niveau social. Realising you're pregnant only while giving birth ? Having no or few of the usual symptoms of pregnancy? This strange phenomenon exists and is called denial of pregnancy, and it's not as rare as one might think1. Most research articles mention a prevalence of 2-3 cases per 1000 births2. Denial of pregnancy doesn't have a universal definition, but can be defined as the « unawareness of a pregnancy after the first trimester, which can last until and even through birth »2. We will therefore subsequently speak of partial or complete denial. While partial denial is more frequent than complete denial, the latter is the most impressive. Among general population and professionals, this phenomenon is still considered as «impossible», keeps beeing misunderstood or is attributed to specific causes, such as younger age, foreign nationality or low socioeconomic status. A better understanding of this phenomenon would allow us to improve the care of the women affected. Objectifs : 1. Définir la terminologie et l'entité « déni de grossesse ». 2. Réaliser une étude rétrospective à partir des archives médicales du CHUV afin d'analyser le phénomène en fonction de plusieurs caractéristiques bien définies puis comparer les résultats obtenus avec la littérature. Méthodes : Il s'est agit d'effectuer une revue de littérature à partir de recherches au centre de documentation et planning familial de Genève, dans les bases de données informatiques telles que PubMed/MedLine, SAPHIR, Web of Science ainsi que de la lecture de plusieurs livres (cf. Bibliographie). Nous avons parcouru non seulement les archives papier mais surtout les archives électroniques des dossiers des patientes admises pour un diagnostic de DG partiel ou total (ou de grossesse méconnue/ non suivie) dans le service de gynécologie-obstétrique (DGO) du CHUV entre 1999 et 2012. A partir du recueil de données, nous avons analysé la répartition du DG en fonction de plusieurs paramètres tels que la classe d'âge, le milieu social, les éventuelles grossesses antérieures, la réaction de la famille en particulier du partenaire/mari ainsi que l'évolution ou l'issue de ces situations cliniques. La documentation à disposition n'a permis qu'une recherche de cas dans les dossiers d'obstétrique. Cette approche ne tient ainsi pas compte des DG qui se sont soldées par une interruption de grossesse ou un avortement spontané du 2e trimestre. Nous avons étudié uniquement les DG dont les grossesses ont aboutit à un accouchement. Résultats : Le déni de grossesse s'est révélé être un phénomène fréquent aussi au CHUV avec une prévalence de 2 pour 1000 naissances. Les DG partiels (90%) ont été plus fréquents que les DG totaux (10%). Les adolescentes représentaient une minorité des patientes (7%). En moyenne, les femmes étaient âgées de 27 ans ; elles ont découvert leur grossesse aux allentours de la 25ème semaine d'aménorrhée (SA) en moyenne et étaient en majorité de nationalité étrangère (68%) ce qui ne diffère pas des proportions habituellement retrouvées dans les consultations obstétricales au sein du CHUV. Les enfants nés suite à un DG avaient un poids et une taille dans la norme avec une moyenne de 2934.7 grammes et une taille moyenne de 47.5 centimètres. Nous notons une prise pondérale d'en moyenne 11 kilogrammes et une augmentation du BMI de 5 points par rapport au BMI habituel. Seule une minorité de patientes consommaient activement ou avouent avoir consommé des substances illicites durant la grossesse (17%). Le tabac est le toxique le plus consommé (44%). Les patientes viennent de tous les milieux socio-économiques, bien qu'une part importante travaille dans le secteur tertiaire. Les femmes n'habitent généralement pas seules, ce qui prouve que le DG peut être « contagieux ». La plupart (62%) sont hospitalisées durant le même nombre de jours que les patientes qui ne font pas de DG, soit habituellement entre 4 et 5 jours. Le service de divers spécialistes comme les pédopsychiatres, les sages-femmes conseillères en périnatalité, le service social ou d'autres professionnels de santé a systématiquement été sollicité afin de répondre au mieux aux besoins des patientes en adaptant chaque situation au cas par cas en fonction des éventuelles demandes de la patiente ainsi que de l'évaluation clinique. Conclusion: Le DG n'a pas encore une définition claire considérée comme universelle, bien que ce terme soit utilisé depuis 1970 dans la pratique médicale courante. Les résultats de notre étude correspondent globalement aux résultats de la littérature. De manière générale, force est de constater qu'il n'y a pas de caractéristiques propres aux femmes victimes de DG que ce soit dans notre étude ou dans la littérature, ce qui nous empêche de dresser le portrait exact d'une personne à risque et ainsi prévenir de futurs cas.  La prise en charge s'est systématiquement déroulée en collaboration avec une équipe multidisciplinaire. Connaître les circonstances du DG permettrait d'éviter toute stigmatisation et mauvaise prise en charge. Nous ne pouvons pas espérer prévenir totalement le DG mais nous pouvons limiter ses conséquences. Une façon de le faire serait d'amener ce phénomène à la connaissance de tous, qu'ils soient des professionnels de la santé ou non. Pour les médecins, il s'agit de considérer une telle possibilité face à une femme en âge de procréer qui consulte pour des douleurs abdominales ou l'apparition d'autres symptômes liés habituellement à une grossesse comme par exemple les nausées, une prise de poids avec ou sans aménorrhée. Le DG est une expérience souvent traumatique. L'issue n'est pas nécessairement dramatique ni pour la mère, l'enfant, le géniteur ou l'entourage. Plus la découverte se fait tôt dans la grossesse plus il reste de temps pour l'encadrement et l'acceptation de celle-ci.

Design and evaluation of learning algorithms for dynamic resource management in virtual networks

Network virtualisation is considerably gaining attentionas a solution to ossification of the Internet. However, thesuccess of network virtualisation will depend in part on how efficientlythe virtual networks utilise substrate network resources.In this paper, we propose a machine learning-based approachto virtual network resource management. We propose to modelthe substrate network as a decentralised system and introducea learning algorithm in each substrate node and substrate link,providing self-organization capabilities. We propose a multiagentlearning algorithm that carries out the substrate network resourcemanagement in a coordinated and decentralised way. The taskof these agents is to use evaluative feedback to learn an optimalpolicy so as to dynamically allocate network resources to virtualnodes and links. The agents ensure that while the virtual networkshave the resources they need at any given time, only the requiredresources are reserved for this purpose. Simulations show thatour dynamic approach significantly improves the virtual networkacceptance ratio and the maximum number of accepted virtualnetwork requests at any time while ensuring that virtual networkquality of service requirements such as packet drop rate andvirtual link delay are not affected.

Productivity of Business Services - Towards A New Taxonomy

Statistics show that the expanding service sector accounts already for three quarters of GDP in the developed economies. Moreover, there is abundant evidence on high variation in productive performance across the service industries. This suggests divergent technological and institutional trajectories within the tertiary sector. While conceptual knowledge on services and their performance has accumulated substantially, the overall landscape on productivity and competitiveness is still inconclusive. As noted by number of authors the research on service productivity is still in its infancy. The purpose of this paper is to develop further the analytical framework of service productivity. The approach is based on the notion that service definitions, classifications and performance measurement are strongly interdependent. Given the ongoing restructuring of businesses activities with higher information content, it is argued that the dichotomy between manufacturing and services should not be taken too far. Industrial evolution also suggests that the official industry classifications are increasingly outdated and new taxonomies for empirical research are therefore needed. Based on the previous analyses and new insights the paper clarifies the debated concept of service productivity and identifies the critical dimensions by which the service industries cluster. It is also demonstrated that the dimensions enable to construct new service taxonomies which bear essentially on productivity opportunities at the business level. Needles to say the key determinant explaining the development and potential of productivity growth is innovation activity. As an extensive topic of research, however, service innovation is tackled here only in a cursory way. The paper is constructed as follows: the first section focuses on the conceptual issues and evolving nature of service activities. A workable definition of service should capture the diversity of service activities, as well as the aspects of service processes, comprehensively. The distinctions and similarities between services and manufacturing are discussed, too. Section 2 deals with the service productivity, a persistent and controversial issue in academic literature and policy. With the assessments of strengths and weaknesses of the main schools new insights based on value creation will be brought in. Industry classifications and taxonomies are discussed in Section 3. It begins with a short analysis of the official classifications and their evaluation from the perspective of empirical research. Using well-known examples it is shown that the taxonomies on the manufacturing industries have a clear analogy with the business services. As there is a growing interest to regroup services too, the work to date, has been less systematic and inherently qualitative. Based on the earlier contributions threedimensional service taxonomy is constructed which highlight the key dimensions of productive performance. The main findings and implications are summed up in Section 4.

Greek by Steven Berkoff (1980): The Risky Transformation of Sophocles’ Oedipus Rex into a Love Story

[eng] Can Sophocles’ Oedipus Rex really be transformed into a love story, as in Steven Berkoff’s drama entitled Greek? This article will show that, although Greek may be viewed by some critics as simply a provocative drama by no means intended to justify incest, directors, actors and critics in the end become enthralled by the powerful love story that ensues between Eddy and his wife and mother. This perspective reveals that Berkoff’s adaptation, intended to portray the social degradation of 1980s Great Britain, is in reality a quite risky proposition since it represents a flat denial of the tragic awareness of contemporary men and women. However, if this is the case, the audience, apart from enjoying the performance of Berkoff’s drama, might question, even from a non-fundamentalist perspective within the classical tradition, to what degree it makes sense to take inspiration from a text by Sophocles that precisely illustrates the great tragic awareness of the ancient Greeks.

Predicting overall service quality: a structural equation modelling approach

In this article, the results of a modified SERVQUAL questionnaire (Parasuraman et al., 1991) are reported. The modifications consisted in substituting questionnaire items particularly suited to a specific service (banking) and context (county of Girona, Spain) for the original rather general and abstract items. These modifications led to more interpretable factors which accounted for a higher percentage of item variance. The data were submitted to various structural equation models which made it possible to conclude that the questionnaire contains items with a high measurement quality with respect to five identified dimensions of service quality which differ from those specified by Parasuraman et al. And are specific to the banking service. The two dimensions relating to the behaviour of employees have the greatest predictive power on overall quality and satisfaction ratings, which enables managers to use a low-cost reduced version of the questionnaire to monitor quality on a regular basis. It was also found that satisfaction and overall quality were perfectly correlated thus showing that customers do not perceive these concepts as being distinct

Tiedon hajautus johtamisjärjestelmässä ja DDS-teknologia

Verkostokeskeisessä sodankäynnissä tietojärjestelmien suurimpana haasteena on oikean tiedon hajauttaminen oikeaan paikkaan ja aikaan. Tietojärjestelmissä esitettävän ilmatilannekuvan tulee vastata reaalimaailman tilannetta parhaalla mahdollisella tavalla. Ilmatorjunnassa reaaliaikaisuus nousee erityisen suureen rooliin nopeasti liikkuvien kohteiden takia. Tämä diplomityö on tehty Insta DefSec Oy:ssä liittyen johtamisjärjestelmän uudistamishankkeeseen. Työn vaatimuksina olivat standardeihin perustuvat ratkaisut, joista keskeisimmäksi nousi Data Distribution Service -standardi (DDS) ja sen hyödyntäminen osana johtamisjärjestelmän tiedon hajautusta. Työssä esitellään johtamisjärjestelmien tiedon hajautukseen liittyviä haasteita sekä paikallisessa että maantieteellisesti hajautetussa toimintaympäristössä. Työssä toteutettiin liityntäohjelmisto nykyisen ja uuden johtamisjärjestelmän välille. Liityntäohjelmiston tehtävänä on tuottaa reaaliaikaista ilmatilannekuvaa nykyisestä johtamisjärjestelmästä uuteen johtamisjärjestelmään. DDS-standardin toteuttavana välikerrosarkkitehtuurina käytettiin OpenSplice DDS -tuotetta. Valittu teknologia tarjoaa edistykselliset julkaisija–tilaaja-mallin mukaiset menetelmät tiedon reaaliaikaiseen hajauttamiseen. DDS:n arkkitehtuuri ja palvelun laadun mekanismit mahdollistavat tiedon hajautuksen sodanajan johtamisjärjestelmille.

Design and Analysis of Forward Error Control Coding and Signaling for Guaranteeing QoS in Wireless Broadcast Systems

Broadcasting systems are networks where the transmission is received by several terminals. Generally broadcast receivers are passive devices in the network, meaning that they do not interact with the transmitter. Providing a certain Quality of Service (QoS) for the receivers in heterogeneous reception environment with no feedback is not an easy task. Forward error control coding can be used for protection against transmission errors to enhance the QoS for broadcast services. For good performance in terrestrial wireless networks, diversity should be utilized. The diversity is utilized by application of interleaving together with the forward error correction codes. In this dissertation the design and analysis of forward error control and control signalling for providing QoS in wireless broadcasting systems are studied. Control signaling is used in broadcasting networks to give the receiver necessary information on how to connect to the network itself and how to receive the services that are being transmitted. Usually control signalling is considered to be transmitted through a dedicated path in the systems. Therefore, the relationship of the signaling and service data paths should be considered early in the design phase. Modeling and simulations are used in the case studies of this dissertation to study this relationship. This dissertation begins with a survey on the broadcasting environment and mechanisms for providing QoS therein. Then case studies present analysis and design of such mechanisms in real systems. The mechanisms for providing QoS considering signaling and service data paths and their relationship at the DVB-H link layer are analyzed as the first case study. In particular the performance of different service data decoding mechanisms and optimal signaling transmission parameter selection are presented. The second case study investigates the design of signaling and service data paths for the more modern DVB-T2 physical layer. Furthermore, by comparing the performances of the signaling and service data paths by simulations, configuration guidelines for the DVB-T2 physical layer signaling are given. The presented guidelines can prove useful when configuring DVB-T2 transmission networks. Finally, recommendations for the design of data and signalling paths are given based on findings from the case studies. The requirements for the signaling design should be derived from the requirements for the main services. Generally, these requirements for signaling should be more demanding as the signaling is the enabler for service reception.

Lappeenrannan seudun opiskelija-asuntosäätiön sähköisten palveluiden käytettävyyden ja vaikuttavuuden kehittäminen

Sähköiset palvelut ovat tulleet keskeiseksi osaksi Lappeenrannan seudun opiskelija-asuntosäätiön (LOAS) sisäistä ja ulkoista tiedottamista. Tiedon nopea saatavuus ja yksinkertainen käytettävyys ovat avainasemassa kehitettäessä uusia järjestelmiä. Uuden sukupolven käyttäjät ovat tottuneet tiedon saatavuuden helppouteen, joten tiedon tulee olla selkeästi esillä ja siihen on päästävä käsiksi nopeasti. Diplomityön tavoitteena oli tutkia ja kehittää LOAS:n sisäisiä ja ulospäin asiakkaille tarjottavia sähköisiä palveluita. Kehitettävät palvelut olivat intranet, Internet-sivut ja Maestro Opas-asiakashallinta. LOAS:n palvelut on hajautettu usean eri ohjelman välille, joten se aiheuttaa ongelmia informaation siirrossa järjestelmien välillä. Työssä sähköisten palveluiden käytettävyyttä parannettiin lyhentämällä polkuja ja koostamalla palveluita kokonaisuuksiksi. Työn lopputuloksena LOAS:llä on käytössään yksinkertaisemmat Internet-sivut ja selkeämpi intranet-näkymä. Palveluiden käytettävyyden ja vaikuttavuuden arviointi suoritettiin itsenäisenä perehtymisenä ongelmakohtiin ja henkilöhaastatteluina. Haastatteluilla kartoitettiin käyttäjien palvelun tarpeita, jonka avulla kehitettävät kohteet pystyttiin määrittelemään. Palveluiden käytettävyyttä parantamalla asukkaita pyritään ohjaamaan tarjottavien palveluiden piiriin. Tällöin asukkaille tarjottavien palveluiden laatua pystytään parantamaan. LOAS:n tulisi kuitenkin tarkastella erilaisia ratkaisuja toimintojen yhdistämiseen. Tämän avulla asukkaiden kaikki liikkuminen pystyttäisiin käsittelemään yhden ohjelman avulla.