Balanced Scorecard: fatores relevantes de sua implantação na diretoria de mercado de capitais do Banco do Brasil

Este trabalho objetiva determinar que características do corpo funcional da DIMEC (Diretoria de Mercado de Capitais do Banco do Brasil) estão associadas aos principais entraves considerados relevantes pelos funcionários da área durante a implementação do Balanced Scorecard (BSC). Pretende-se salientar como entraves tais como a falta de apoio de Tecnologia de Informação e a falta de hábito dos funcionários em lidar com indicadores não financeiros podem se relacionar com as características de interesse do corpo funcional, tais como nível hierárquico , formação acadêmica e nível de conhecimento da ferramenta BSC , de forma a influenciar na implementação do modelo. Para tanto foi realizada revisão de literatura e estudo de caso no qual figuraram, como instrumentos de coleta de dados, a aplicação de questionários e a entrevista não-estruturada através dos quais funcionários da DIMEC demonstraram as relações entre as variáveis descritas de forma a destacar fatores de relevância para o desenrolar do processo de implantação da ferramenta BSC na referida empresa

Uma proposta para preparação de pequenas e médias empresas brasileiras prestadoras de serviços ao setor de telecomunicações para implantação da metodologia Seis Sigma

The objective of this work consists of considering a script so that operating companies in the telecommunications sector, mainly small and medium-sized enterprises, can reach excellency in its operations and get, thus, conditions to compete with companies consolidated in its niche of market. The proposal intends to lead the enterprises to a level of qualification of processes that to become them apt to adopt the Six Sigma method as part of its culture. From the analysis of the essential processes of the sector, methods and tools will be suggested for guarantee the continuous improvement of these processes, without forgetting the internal peculiarities of each company

Segurança Alimentar e Controle de Qualidade: um estudo da implantação do Programa Alimentos Seguros em supermercados de bairro

This study aimed to analyze the percentage of compliance, related to the requirements of Practice, achieved by 23 supermarkets in neighborhood after the deployment of Food Insurance Program. For its development research methodology adopted was the application start and end of a check-list (tool-specific SBP) in 23 supermarkets, target of this study. After the deployment of PAS was made a comparative study where it was possible to see that these companies need to improve conditions related to food safety, because according to the study, none of the 23 supermarkets evaluated met the criteria recommended by the SBP to 100% of compliance for the items critical of the check-list. Only 04 of the 23 supermarkets were in the range of 80 to 90% of the overall percentage of compliance, representing only 17.3% of the sample. Most of the sample submitted in a regular situation, according to the methodology of Cardoso (2001). Of the 23 supermarkets studied, 03 supermarkets were classified as poor (13.04%), 13 as scheduled (56.52%) as good and 07 (30.43%). You can see improvements in a small part of the sample, but the decline in the percentage of compliance of 02 companies after working for the implementation of the program, showing lack of responsibility and commitment of companies which should have as its top priority to food safety that market

Diagnóstico para implantação do sistema de gestão ambiental em postos revendedores de combustíveis no município de Paranamirim RN: um estudo de caso

natural resources that still enjoy, in the certainty that if we do not, could culminate at the end of that remains. The environmental contamination by fuels in the retail service of oil and biofuels, has been a subject of growing research in Brazil, due to the large pollution potential of this activity. The aim of this study was to evaluate the importance of implementing the Environmental Management System (EMS) in fuel retail service stations in the city of Parnamirim-RN, but also describe the current situation the same as licensing and environmental characterization; identify existing barriers to implementation of EMS on the costs, technologies, knowledge, vision, present the potential benefits for the implementation of the EMS (social, economic and environmental), to identify the existence of plans for future action to implement the EMS , as a subsidy to promote the implementation of it. The methodology was developed through analysis of documents provided by the environmental agency responsible for licensing of retail service stations and fuel pala ANP. For data collection, we used the questionnaire was applied directly to managers or managers of sub-stations. Data were collected in 12 of 30 posts in the municipality. For purposes of data treatment was performed a descriptive analysis with respect to the opinion of twelve managers (respondents). The data acquired, according to the Likert scale were tabulated and analyzed using software SPSS 17.0 and Excel 2003, it was generated tables and graphs to observe the behavior of the data. The results showed that most respondents have a schooling level higher (58.3%) of the jobs surveyed 50% work on average 6 to 10 years and 41.6% are in operation for over 11 years , 75.0% do not have a license to operate and 12 stations, 58.3% were sued for not having a license to operate and are therefore in full commercial activity, 83% of jobs have some practice environmentally responsible, 75% agree in making planning future action to implement 8 the EMS in their ventures, 70% in full agreement that the high cost is a form of impediment to implementation of EMS; 66.67% agreed that resistance to change is an impediment to implementation of EMS; 90.91% agreed that the implementation of EMS is very complex, 80% of respondents agreed in a very significant environmental legislation is also a key factor preventing the implementation of EMS is noteworthy that 100% of respondents agreed that the knowledge about the use of the EMS will help to solve environmental problems in the fuel retail service stations, the implementation of the EMS will benefit with increased efficiency of resources applied to the findings by the agreement of 91.66% of respondents, where only 8, 33% disagreed, there was also a percentage of 100%, agreed that the company's image will be a great benefit, but also a contribution to solving environmental problems in the fuel retail service stations. Thus, the importance of the implementation of EMS in the fuel retail service stations in the city of Parnamirim-RN, with an urgent need to be deployed. And the bodies responsible for policy on state-run and supervise more tightly and action, this type of activity, in order to regulate the sustainable functioning of retail service stations of fuel, thus promoting a better quality of life for the population of the municipality of natal-RN

Implantação de um sistema de detecção de vazamentos em oleodutos com tratamento de alarmes falsos

The pumping of fluids in pipelines is the most economic and safe form of transporting fluids. That explains why in Europe there was in 1999 about 30.000 Km [7] of pipelines of several diameters, transporting millíons of cubic meters of crude oil end refined products, belonging to COCAWE (assaciation of companies of petroleum of Europe for health, environment and safety, that joint several petroleum companies). In Brazil they are about 18.000 Km of pipelines transporting millions of cubic meters of liquids and gases. In 1999, nine accidents were registered to COCAWE. Among those accidents one brought a fatal victim. The oil loss was of 171 m3, equivalent to O,2 parts per million of the total of the transported volume. Same considering the facts mentioned the costs involved in ao accident can be high. An accident of great proportions can bríng loss of human lives, severe environmental darnages, loss of drained product, loss . for dismissed profit and damages to the image of the company high recovery cost. In consonance with that and in some cases for legal demands, the companies are, more and more, investing in systems of Leak detection in pipelines based on computer algorithm that operate in real time, seeking wíth that to minimize still more the drained volumes. This decreases the impacts at the environment and the costs. In general way, all the systems based on softWare present some type of false alarm. In general a commitment exists betWeen the sensibílity of the system and the number of false alarms. This work has as objective make a review of thé existent methods and to concentrate in the analysis of a specific system, that is, the system based on hydraulic noise, Pressure Point Analyzis (PPA). We will show which are the most important aspects that must be considered in the implementation of a Leak Detection System (LDS), from the initial phase of the analysis of risks passing by the project bases, design, choice of the necessary field instrumentation to several LDS, implementation and tests. We Will make na analysis of events (noises) originating from the flow system that can be generator of false alarms and we will present a computer algorithm that restricts those noises automatically

Caracterização física do solo e desempenho operacional de máquinas agrícolas na implantação da cultura do sorgo forrageiro

Forage sorghum can be grown in areas presenting dry and hot environmental situations where the yield of other grasses can often be uneconomical. The objective of this study was to analyze the operating performance of agricultural machines in the deployment of sorghum forage in four tillage systems, as follows: no-tillage system, disk harrow + seeding, disk harrow + two light disking + seeding, minimum tillage + seeding and four seeding different speeds, as follows: 3, 5, 6 and 9 km h(-1). The study was performed under field conditions in FCA/UNESP, Botucatu County, SP, Brazil. The data were subjected to variance analysis in a simple factorial 4 x 4, and a random block design with split plots. Operational performance of the agricultural machinery, physical characteristics the soil, its water content and the yield of dry matter and green sorghum were determined. The operational performance of agricultural machines in the deployment of sorghum forage is influenced by the sowing speed and the soil tillage system used. Chisel plow was the equipment that required the highest mean traction force, mean traction and slip, as well as the lowest mean speed for the studied tillage system. Forage sorghum showed higher yields in no-tillage systems at a seeding speed of 5 km h(-1).

Implantação de Reservas Legais: uma nova perspectiva na conservação dos recursos naturais em paisagem rural

According to the Forest Code of 1965, it is mandatory that every rural property destine part of its land to the establishment of Legal Reserves. When a diagnosis is made over all Brazil, the reality is quite different from what is demanded by law. Therefore, this work, as a general objective, proposes ways of establishing Legal Reserves based on the analysis of the environmental deterioration in a river basin. For this purpose, the environmental deterioration was detected based on three diagnoses: physical-conservational, socioeconomical, and environmental quality. In this way, from a quantitative and qualitative diagnosis, it was possible to identify the main aggressive factors in the studied river basin and to indicate the main vulnerabilities that the area is subjected. According to such diagnosis, some proposals for the establishment of Legal Reserves are discussed here based on scientific arguments aimed at the conservation of water resources, soil and biodiversity. It is hoped, that from this study, the environment receives a new tool for diagnosis, pollution control, recovery and conservation of natural resources.

Produção de fitomassa e acúmulo de nutrientes pela aveia-preta em função da aplicação de calcário e gesso em superfície na implantação do sistema plantio direto

Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)

Nutrição e produtividade de grãos da aveia-preta em função da aplicação de calcário e gesso em superfície na implantação do sistema plantio direto

A nutrição e produtividade das culturas podem ser afetadas pelas modificações químicas do solo causadas pela calagem e aplicação de gesso em superfície. Este trabalho objetivou avaliar o efeito da aplicação de calcário e gesso em superfície, na implantação do sistema plantio direto, sobre a nutrição e a produtividade de grãos da aveia-preta, em região de inverno seco, em área anteriormente utilizada com preparo convencional. O experimento foi realizado durante 2003 e 2004, em um Latossolo Vermelho distroférrico, em Botucatu (SP). O delineamento foi de blocos casualizados com parcelas subdivididas e quatro repetições. As parcelas (18,0 x 5,4 m) foram constituídas por quatro doses de calcário dolomítico (0, 1.100, 2.700 e 4.300 kg ha-1), com PRNT = 71,2 %, e as subparcelas (9,0 x 5,4 m) pela aplicação ou não de 2.100 kg ha-1 de gesso agrícola. O aumento no teor de Ca no solo, provocado pela aplicação de calcário e gesso, diminuiu o teor de Mg na folha bandeira da aveia-preta em ano com deficiência hídrica. A aplicação de calcário em superfície aumentou os teores de K e reduziu os de Cu e Fe, e a aplicação de gesso agrícola aumentou o teor de S na folha bandeira da aveia-preta. A calagem em superfície aumentou a produtividade de grãos da aveia-preta, em ano com deficiência hídrica, com efeitos mais pronunciados na presença de aplicação de gesso.

Estudo do potencial poluidor da atividade de revenda de combustíveis líquidos na cidade de Natal (RN): justificativas para a implantação da rotulagem ambiental (Selo Verde)

This work presents the analysis of data collected by Universidade Federal do Rio Grande do Norte and State Public Prosecution Office experts concerning to current situation of liquid fuel resale stations, its forms of storage and its technical apparatus for the performance of primary functions (supply of vehicles) and secondary (car washing, storage of used oil, oil change etc.). The data presented were analyzed in the setting of the city of Natal (RN) and considering its characteristics, potentialities and weaknesses. Thereafter, it was discussed liquid fuels resale pollution potential in the city and legal provisions directed to implementation of Green Seal. The discussion involves three agents: environmental, legal and technical ones, applied to all 110 resale fuel stations which were analyzed

Eficácia da utilização de grânulos de argila como veículo para a aplicação aérea de sulfentrazone e isoxaflutole em área de implantação de eucalipto

Realizou-se um experimento em uma área de implantação da cultura do eucalipto no município de São Miguel Arcanjo-SP, com o objetivo de avaliar a eficácia da aplicação aérea de grânulos de argila como veículo dos herbicidas sulfentrazone e isoxaflutole, no controle de plantas daninhas. Foi realizada aplicação aérea dos herbicidas sulfentrazone, nas doses de 500 e 750 g i.a. ha-1, e isoxaflutole, nas doses de 150 e 225 g i.a. ha-1, utilizando-se como veículo grânulos de argila com densidade de 1,05 g cm ³, alta capacidade de absorção (24 mL 100 g-1), alta resistência ao desgaste e tamanho das partículas entre 500 mícrons e 1 mm. Também foram feitas aplicações via líquida dos mesmos herbicidas e doses com um pulverizador convencional, acoplado a um trator. Além desses tratamentos, foi mantida uma parcela testemunha, sem aplicação dos herbicidas. Nas parcelas experimentais foram semeadas as espécies de plantas daninhas Brachiaria decumbens, Ipomoea grandifolia, Merremia cissoides e Panicum maximum, sendo realizadas avaliações visuais de controle aos 75 e 110 dias após a aplicação. em geral, foram observados, nas plantas daninhas avaliadas, resultados de controle semelhantes ou superiores para a aplicação aérea (via grânulos) até 75 DAA e superiores para essa modalidade de aplicação aos 110 DAA, indicando uma extensão no período do efeito do residual dos herbicidas estudados.

Plantas de cobertura e calagem na implantação do sistema plantio direto

O objetivo deste trabalho foi avaliar o efeito de plantas de cobertura e da calagem sobre a produtividade da soja e as características químicas do perfil do solo, após implantação do plantio direto. O experimento foi realizado em campo por dois anos, em Latossolo Vermelho‑Amarelo. A área era explorada como pastagem há cinco anos. Avaliaram-se três sistemas de cultivo: soja/pousio/soja, soja/Pennisetum glaucum/soja e soja/Urochloa ruziziensis/soja, com aplicação de calcário à dosagem de 0, 0,5, 1,0 e 2,0 vezes a quantidade necessária para elevar a saturação de bases (V) a 50%, na camada de 0-20 cm. O calcário foi incorporado ao solo, a 20 cm de profundidade, previamente à implantação dos sistemas de cultivo. Aos 490 dias após a calagem, foram coletadas amostras de solo das profundidades de 0-­10, 10-­20, 20-­40 e 40­-60 cm. Avaliaram-se o estado nutricional das plantas, as alterações das características químicas do solo e a produtividade da soja. As plantas de cobertura associadas à calagem promovem melhorias nos parâmetros de acidez do solo - sobretudo quando a dose aplicada é igual ou mais elevada do que a recomendada para V 50% -, e aumentam o teor foliar de P e a produtividade da soja, independentemente da calagem. Quanto maior a dose de calcário, maior é o avanço da frente alcalina no solo e a produtividade de grãos.

Desempenho operacional e custos da operação de subsolagem em área de implantação de eucalipto

The knowledge of operating performance of agricultural machinery has become a crescent concern and of utmost importance since mechanized production costs are directly affected by the efficiency of the machine in the field. This study determined the operational performance and economy of a tractor in the subsoiling operation in function of slope classes. The analysis technique included a time and movement study and the economic analysis of the parameters operational cost, production cost and energy consumption. on the classes of slope evaluated, increasing the percentage of inclination of relief, lowered the operational performance and increased the production costs. The cost of fuel represented the greatest percentage among those that make up the operational cost.

Desenvolvimento e implantação de um sistema de gestão de pedidos de informação endereçados à Universidade Federal do Rio Grande do Norte a partir do serviço de informações ao cidadão (E-SIC)

Among the numerous policy changes that the world has experienced in recent years, occupies a prominent place in the quest for greater transparency of public agencies. Transparency has been an important tool in the accountability of the State to promote greater participation of the society by providing information that was previously restricted knowledge of public agencies. Brazil, following this trend, promulgated in May 2012 the Access to Information Act that seeks to disclose the actions of the State at all levels, in all public administration agencies. On the same day of the enactment of the law is provided society with a site that is empowering citizens to make their requests for information to government agencies. The Federal University of Rio Grande do Norte, which at that time had no a tool to assist them in managing this demand. This project has the objective to describe, build and implement a solution to solve this problem using Design Science Research as methodology. As result, the solution built in this research became a new module of the institution s ERP became it capable to control the entire process, and will be helpful to others partners which use our system ERP