Introducción de la metodología análisis modal de fallos y efectos (AMFE) como herramienta de gestión en una ese del distrito capital de II nivel

El presente trabajo expone la elaboración de un proceso sistemático para la identificación y clasificación de modos de fallo utilizando la metodología ANÁLISIS MODAL DE FALLOS Y EFECTOS (AMFE), como un procedimiento de gran utilidad para mejorar la calidad y seguridad de la prestación de servicios asistenciales. Se analizaron 254 modos de fallo, en el servicio de urgencias de una ESE de II Nivel del Distrito Capital, se utilizó una herramienta de selección de procesos denominada Matriz de Priorización utilizada por el Centro de Gestión Hospitalaria con algunas adaptaciones de acuerdo con las necesidades institucionales. Se calificaron 227 de ellos correspondiendo a un 89,37%. Se entrevistaron 48 médicos, 27 enfermeras, 27 auxiliares de enfermería y 9 camilleros, para un total de 111 colaboradores que corresponden al 30% del total del personal del servicio de urgencias. Se generó una hoja de control de calidad (aceptación) del ejercicio con un porcentaje total del 85%, teniendo como resultado que 102 personas de las 111 encuestadas, diligenciaron correctamente la totalidad de los campos del formato AMFE. Se buscó Implementar el uso de la metodología AMFE como herramienta de gestión y mejora de procesos institucionales, realizando una prueba piloto al proceso seleccionado y evaluando si esta metodología se podía aplicar a otros procesos asistenciales. Se observó que de la totalidad de los modos de fallo el mayor valor de criticidad se encontró en el rango de 45 puntos. Se determinaron 11 modos de fallos en esta categoría, los cuales se encuentran dos asociados dos están asociados con el acceso del paciente a la institución, siete relacionados con el Registro e Ingreso del usuario, uno relacionado con la planeación de la atención y dos relacionados con la ejecución del tratamiento. Palabras claves: Análisis Modal De Fallos y Efectos (AMFE), urgencias, mejora continua.

A user receiving help at Hartley Library reception desk 3

An image of a user receiving help at Hartley Library reception desk, taken 2009.

A user receiving help at Hartley Library reception desk 2

An image of a user receiving help at Hartley Library reception desk, taken 2009

A user receiving help at the subject enquiry desk

An image of a user sitting down while receiving help at the subject enquiry desk, taken 2009

A user receiving help at the Hartley Library reception desk 1

An image of a user receiving help at the Hartley Library reception desk, taken 2009

Laser User Registration Form

Blank laser user registration form

Talk the talk: Learner-generated podcasts as catalysts for knowledge creation

Instead of using the technology for the mere recording and dissemination of lectures and other instructor-centred information, the project reported on in this article focused on enabling students to create their own podcasts for distribution to their peers. The article describes how engaging in the podcasting exercise promoted collaborative knowledge building among the student-producers, as evidenced through focus-group interviewing and an analysis of the products of their shared dialogue and reflection.

Adobe Connect Quick User Guide for tutors

This brief guide (two sides of A4) is a reminder sheet for tutors and research staff who wish to hold meetings online using Adobe Connect

Adobe Connect Quick User Guide for Students

This one-side-of-A4 guide is a reminder of most of the things that students need to know to have meetings online.

Adobe Connect Quick User Guide to setting up your PC

This one-side-of-A4 guide discusses setting up your audio correctly and installing the Connect browser add-in.

Share Manager User Guide

This user guide outlines the functionality of the new Share Manager.

A User-Centric Approach to eCertificate for Electronic Identities (eIDs) Management in Mobile Environment

The use of electronic documents is constantly growing and the necessity to implement an ad-hoc eCertificate which manages access to private information is not only required but also necessary. This paper presents a protocol for the management of electronic identities (eIDs), meant as a substitute for the paper-based IDs, in a mobile environment with a user-centric approach. Mobile devices have been chosen because they provide mobility, personal use and high computational complexity. The inherent user-centricity also allows the user to personally manage the ID information and to display only what is required. The chosen path to develop the protocol is to migrate the existing eCert technologies implemented by the Learning Societies Laboratory in Southampton. By comparing this protocol with the analysis of the eID problem domain, a new solution has been derived which is compatible with both systems without loss of features.

www.interfase32.com

Proyecto de investigación realizado en plataforma web con programación HTML5. Esta investigación es la reconstrucción de 7 años de actividades (2003-2010) generadas en un centro cultural ubicado en la calle 32 con carrera 13 en la ciudad de Bogotá. Este proyecto contiene textos periodísticos, académicos, entrevistas, archivos de audio y fotografías. Además de reconstruir la historia de lo ocurrido en este edificio, la investigación estudia las relaciones entre colectivos artísticos, políticos y juveniles en el contexto social bogotano.

User Experience (a hidden barrier) in OER

More Open Education Resources (OER) and learning environments are being created and starting to mature and there are a number of barriers to learning and creator participation. One often overlooked barrier that has been given less attention, especially within OERs, is user experience (UX). UX is the way a person feels about using a product, system or service. We are creatures with emotional needs and, in the rush to get great content open and available sometimes the usability, the wow factor and good design principles get left by the wayside. I will demonstrate ways to think about UX for your OER and learning environments and why this is an important factor in helping engage learners with our educational materials. ‘The real payoff comes when we can make that remarkability last. When we can make people continually feel our work is worthy of discussion. When—for weeks, months, maybe even years— the people who engage with our work continue to sing its praises to everybody they meet’– (Jared Spool in Walter, A. Designing for Emotion). Walter, A. (2011) Designing for Emotion, A Book Apart. http://www.abookapart.com/products/designing-for-emotion

How to make a Table of Contents to cover only part of the file in MS Word 2010

A Table of Contents can be tweaked so that it picks up the content from only part of a file (such as an Appendix). This video shows you how to make such a change to a Table of Contents that is based upon Heading Styles. For best viewing Download the video.