Personal acquaintances and salespeople in financial services: Differences between customers and friends

The existence, benefit and management of customer–salesperson relationships in the marketing of financial services are topics of increasing interest. Much of the sales and marketing literature implies that because of time spent together, salespeople and some of their customers develop close relationships that are akin to friendships. Evidence from social psychology confirms that strong relationships are founded in deep knowledge of others gained over long periods after sharing personal information. This paper reports on the results of a study of salespeople's assessments of their personal acquaintance with customers and friends in a financial services setting. The results indicate that salespeople do not classify customers as friends on all the dimensions of personal acquaintance. Furthermore, the nature of personal acquaintance differs between ‘good’ customers (those salespeople enjoy serving), and ‘bad’ (those they do not), with the exception of the personal acquaintance dimensions of interaction frequency and personal disclosure. We discuss the implications for practice and make recommendations for future research.

The importance of family management, closeness with father and family structure in early adolescent alcohol use

Aims To examine the importance of family management, family structure and father–adolescent relationships on early adolescent alcohol use.

Design Cross-sectional data was collected across 30 randomly selected Australian communities stratified to represent a range of socio-economic and regional variation.

Setting Data were collected during school time from adolescents attending a broad range of schools.

Participants The sample consisted of a combined 8256 students (aged 10–14 years).

Measurements Students completed a web-based survey as part of the Healthy Neighbourhoods project.

Findings Family management—which included practices such as parental monitoring and family rules about alcohol use—had the strongest and most consistent relationship with alcohol use in early adolescence. Adolescents reporting higher family management were less likely to have drunk alcohol in their life-time, less likely to drink alcohol in the preceding 30 days and less likely to have had an alcohol binge. Adolescents reporting emotionally close relationships with their fathers were less likely to have drunk alcohol in their life-time and less likely to have had an alcohol binge in the preceding fortnight.

Conclusions Findings indicate that family management practices may contribute to alcohol abstinence in adolescents. Furthermore, emotionally close father–adolescent relationships may also foster abstinence; however, fathers’ drinking behaviours need to be considered.

Supporting children's social development

This book shows educators how to support children’s friendships in the early years. It covers three core themes:

- knowing how young children form close relationships with each other 

Karyotypic similarity among Barycholos temetzi and five species of the genus Eleutherodactylus from southeastern Brazil (Anura, Brachycephalidae)

Comparative cytogenetic analyses were carried out in six species of Brachycephalidae from southeastern Brazil. Barycholos ternetzi, Eleutherodactylus binotatus, Eleutherodactylus guentheri, Eleutherodactylus juipoca, Eleutherodactylus parvus and Eleutherodactylus sp. have 2n = 22 karyotypes with a marked variation in the morphology of chromosome pairs 8, 10 and 11, which are of telocentric or metacentric types, resulting in FN = 38, 40 and 44. Eleutherodactylus have a single chromosome pair bearing Ag-NOR, i.e. pair 1 in E. binotatus, pair 6 in E. guentheri and E. parvus, and pair 11 in E. juipoca and Eleutherodactylus sp. In contrast, B. ternetzi showed Ag-positive sites in the chromosome pairs 1, 4, 5, 9 and 11, and only one to three labelings per metdphase in each individual. Nevertheless, the main chromosome pair with Ag-NOR in the species seems to be the 11th, like in E. juipoca and Eleutherodactylus sp. The NOR site was confirmed by fluorescence in situ hybridization (FISH) technique in E. binotatus and in B. ternetzi, bearing 1p1p and 9p11p11p Ag-NOR pattern, respectively. All the species exhibited predominantly centromeric C-banding pattern, but interstitial bands have also been observed in some cases. In E. binotatus, there is an indication of geographical difference in the distribution of the interstitial C-bands. The fluorochromes GC-specific chromomycin A(3) (CMA(3)) and AT-specific 4',6-diamidino-2-phenylindole (DAPI), with distamycin A (DA) counterstaining, provided the molecular content of some repetitive regions in the karyotypes of the species. One male of E. binotatus presented an extensive heteromorphism, involving at least five different pairs, probably as a consequence of multiple reciprocal translocations. Such rearrangements might be responsible for the multivalent chain seen in the meiosis of this specimen, as well as in another male, although not exhibiting chromosome heteromorphism. The remaining males and those belonging to the other species have always shown 11 bivalents in diplotene and metaphase I cells. In all male specimens, metaphases II presented 11 chromosomes. Despite the observed discrepancies, the five species of Eleutherodactylus have a great uniformity in the 2n = 22 karyotypes, suggesting an assemblage of species from southeastern and southern Brazil, in contrast to northern and northeastern assemblage which is characterized by higher diploid numbers. Undoubtedly, B. ternetzi could be included in that proposed assemblage, due to its karyotypic similarity with the Eleutherodactylus species, as evidenced in the present study. This fact strongly supports the close relationships of both genera, previously inferred on the basis of several characters shared by their species. (C) 2006 Elsevier Ltd. All rights reserved.

Specialized Seed Dispersal in Epiphytic Cacti and Convergence with Mistletoes

Mistletoes represent the best example of specialization in seed dispersal, with a reduced assemblage of dispersal agents. Specific dispersal requirements mediated by the specificity of seed deposition site have apparently led to the evolution of such close relationships between mistletoes and certain frugivores. Here, we provide evidences for another case of specialization involving epiphytic cacti in the genus Rhipsalis, and small Neotropical passerines Euphonia spp., which also act as the main seed dispersers of mistletoes in the family Viscaceae. With field observations, literature search, and observations on captive birds, we demonstrated that Rhipsalis have specific establishment requirements, and euphonias are the most effective dispersers of Rhipsalis seeds in both quantitative and qualitative aspects, potentially depositing seeds onto branches of host plants. We interpret the similar dispersal systems of Rhipsalis and Viscaceae mistletoes, which involve the same dispersal agents, similar fruit morphologies, and fruit chemistry as convergent adaptive strategies that enable seeds of both groups to reach adequate microsites for establishment in host branches. © 2013 by The Association for Tropical Biology and Conservation.

Índices de extremos climáticos e tendências da precipitação anual e sazonal na Amazônia Oriental

Baseado no conjunto de dados diários de precipitação e temperatura do ar de oito estações meteorológicas sobre o Pará, pertencentes ao INMET, disponíveis no período 1961-2007, foram calculados índices de extremos climáticos através da metodologia estatística do software RClimdex. Utilizando-se ainda um conjunto de dados mensais de precipitação de 134 estações pluviométricas da Amazônia oriental, provenientes da ANA e INMET, foram analisadas as tendências anual e sazonal num período de 25 a 37 anos (1970-2009), através da aplicação da estatística não-paramétrica (teste de Mann-Kendall e método de Sen). E por fim, utilizaram-se dados de desmatamento do PRODES/INPE no período 2000-2007, para analisar a possível influência do desmatamento nas tendências de precipitação anual e sazonal do Pará. Considerando os índices de extremos climáticos referentes aos dados diários de precipitação, constatou-se que a variabilidade interanual dos índices possui relações com os episódios ENOS e as fases do Dipolo do Atlântico. Para os extremos climáticos de temperatura evidenciaram-se reduções sistemáticas dos dias frios (TX10p) e aumentos sistemáticos da mínima da máxima temperatura (TXN), da percentagem de noites quentes (TX90p) e da temperatura máxima da máxima (TXX). Os resultados das tendências da precipitação anual usando os testes não-paramétricos evidenciaram que do total de 134 estações, em torno de 51% apresentam tendências positivas e 41% tendências negativas sobre a Amazônia oriental. Contudo, essas tendências anuais “mascararam” de certa forma as tendências sazonais, cujos resultados mostraram-se mais diversificados, explicando melhor os aspectos da variabilidade climática regional. Para o trimestre MAM, observaram-se 99 estações (74%) com tendências positivas, indicando que a quantidade de precipitação durante o período chuvoso principal vem aumentando sistematicamente durante a última década. Em DJF, notaram-se 45 estações (34%) com tendências positivas e 78 estações (58%) com tendências negativas. Por outro lado, nos trimestres que englobam o período seco ou menos chuvoso verificaram-se tendências sazonais predominantemente negativas, com 84 estações (62%) em JJA e 89 estações (66%) em SON. Portanto, a evidência observacional de que a precipitação do período seco encontra-se em diminuição gradativa nas últimas décadas corrobora com a hipótese de que o desmatamento associa-se com a redução da precipitação em escala regional, porém sugere-se que isso ocorra em escala de tempo sazonal.

New species of the Pseudancistrus barbatus group (Siluriformes, Loricariidae) with comments on its biogeography and dispersal routes

Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)

Gender-Specific Associations between Circulating T-Cadherin and High Molecular Weight-Adiponectin in Patients with Stable Coronary Artery Disease.

Close relationships exist between presence of adiponectin (APN) within vascular tissue and expression of T-cadherin (T-cad) on vascular cells. APN and T-cad are also present in the circulation but here their relationships are unknown. This study investigates associations between circulating levels of high molecular weight APN (HMW-APN) and T-cad in a population comprising 66 women and 181 men with angiographically proven stable coronary artery disease (CAD). Plasma HMW-APN and T-cad were measured by ELISA and analysed for associations with baseline clinical characteristics and with each other. In multivariable analysis BMI and HDL were independently associated with HMW-APN in both genders, while diabetes and extent of coronary stenosis were independently associated with T-cad in males only. Regression analysis showed no significant association between HMW-APN and T-cad in the overall study population. However, there was a negative association between HMW-APN and T-cad (P=0.037) in a subgroup of young men (age <60 years, had no diabetes and no or 1-vessel CAD) which persisted after multivariable analysis with adjustment for all potentially influential variables (P=0.021). In the corresponding subgroup of women there was a positive association between HMW-APN and T-cad (P=0.013) which disappeared after adjustment for HDL. After exclusion of the young men, a positive association (P=0.008) between HMW-APN and T-cad was found for the remaining participants of the overall population which disappeared after adjustment for HDL and BMI. The existence of opposing correlations between circulating HMW-APN and T-cad in male and female patient populations underscores the necessity to consider gender as a confounding variable when evaluating biomarker potentials of APN and T-cad.

Emotional Content in Autobiographical Memory through an Attachment Theory Framework

The current study investigates the relationship between individual differences in attachment style and the recall of autobiographical memories. According to attachment theory, affect regulation strategies employed by individuals high in attachment anxiety and high in attachment avoidance are likely to influence how information about the past is recalled. This study examines how attachment anxiety and attachment avoidance relate to the presence of negative emotions in autobiographical memories of upsetting events with important relationship figures (i.e., mother, father, or roommate). Participants included 248 undergraduate students ranging from ages 18-22 that attend a public university in the northeast. As hypothesized, individuals with an avoidant attachment expressed less sadness in their responses to the written narrative task, especially when prompted for memories involving their primary caregiver. Contrary to the hypothesis, anxiously attached individuals did not display higher levels of worry/fear emotions in their responses to the written narrative. Attachment anxiety was related to some differences in emotional content; however, this varied by relationship partner. The results provide evidence linking attachment style to emotion selection and retrieval in autobiographical memories of ‘upsetting’ events. Implications for close relationships and therapy are discussed.

The Perceived AIDS Preventative Utility of Knowing One's Partner Well

The public health advice to "either know your partner well, or use condoms" may have led to higher levels of risky sexual behaviour between well-acquainted individuals whose HIV status is unknown. This study assessed the extent to which college students believe that knowing their partner well eliminates the need to practice safer sex, and measured the relationship between such beliefs and the performance of necessary safer sexual practices, such as using condoms during sexual intercourse. Endorsement of beliefs that partner knowledge made safer sex unnecessary was common, and agreement with these beliefs correlated significantly and negatively with levels of AIDS preventive behaviours and behavioural intentions, especially among women. In conclusion, the public health dictum to "know your partner" has been widely internalized, and may be contributing to risky sexual behaviour. Consideration should be given to rejecting explicitly the "know your partner" advice, and to re-educating the public regarding the necessity of consistently practising safer sex with any individual whose HIV status is unknown.

Ostracoda fauna of surface sediments from the Persian Gulf

During the "Meteor"-Expedition to the Persian Gulf in March-May 1965, approximately 300 samples were collected. Most of them have been already studied by various authors in sedimentological as well as micropaleontological respects. 49 samples were selected for ostracode studies. These samples are arranged to form a long-axis section ("Laengsprofil"), and 4 shorter cross-profiles, perpendicular to the long-axis profile in the Persian Gulf and Gulf of Oman. 52 species of ostracodes in this area were specifically determined; 39 of them are described under open nomenclature. 13 species are already known from surrounding sea areas: 2 species from the Red Sea; 2 species from the east coast of Africa; 1 species from the Mediterranean Sea; and others from the Indian and Pacific Oceans. 12 species show close relationships to species from the Indopacific Ocean. The ostracode species found in the area can be grouped after the method of BRAUN-BLANQUT into 2 bioassociations. Association 1 with the following 4 characteristic species : Cytherella cf. pulchra, Loxoconcha sp. A, Neomonoceratina sp. A, Alocopocythere reticulata. Association 2 with 1 characteristic species: Ruggieria (Ruggieria) sp. B. The association 1 is widespread in the entire studied area of the Persian Gulf, where it is considered to characterize the shallow water region down to 200 m. The association 2 is restricted to the deeper water below 200 m of the inner part of the Oman Gulf. Only a few species known from the shallow water association of the Persian Gulf are present. Within the two ostracode associations mentioned above 4 zones from the total studied area could be related to the water depth. The zones A-D are characterized more or less readily by the relative abundance of certain species: Zone A : 7-30 m depth, on substrates of poorly coarse-grained clayey marl; Zone B: 30-94 m depth, on substrates of richly coarse-grained calcareous marl; Zone C: 94-1961208 m depth, on substrates of richly coarse-grained calcareous marl; Zone D: 196/208-500 m depth, on substrates of calcareous clay, poor in benthos. The regional and bathymetric distribution of the ostracode fauna in the area studied was compared in relation to 10 environmental factors: water depth, temperature, salinity, water density, O2-concentration, phosphate-silica contents, pH-values, stratification of the water body, water currents and type of sediments. The major environmental factors which appear to control the ostracode distribution are water depth (as a complex factor), O2-concentration and the type of sediment. At 3 stations (GIK01058, GIK01074 and GIK01204) species of the shallow water association were found together with a few bathyal species. These stations are situated at the outer Biaban shelf, in an area where the bottom water of the Persian Gulf flows down the slope towards the Oman Gulf. Several samples of the Zone B in the major part of the Persian Gulf show also a high species diversity containing a high percentage of subfossil ostracode carapaces. It is probable that the recent biocoenosis has been mixed with a late quarternary thanatocoenosis.

Energy Analysis of Bare Electrodynamic Tethers

The design of an electrodynamic tether is a complex task that involves the control of dynamic instabilities, optimization of the generated power (or the descent time in deorbiting missions), and minimization of the tether mass. The electrodynamic forces on an electrodynamic tether are responsible for variations in the mechanical energy of the tethered system and can also drive the system to dynamic instability. Energy sources and sinks in this system include the following: 1) ionospheric impedance, 2) the potential drop at the cathodic contactor, 3) ohmic losses in the tether, 4) the corotational plasma electric field, and 5) generated power and/or 6) input power. The analysis of each of these energy components, or bricks, establishes parameters that are useful tools for tether design. In this study, the nondimensional parameters that govern the orbital energy variation, dynamic instability, and power generation were characterized, and their mutual interdependence was established. A space-debris mitigation mission was taken as an example of this approach for the assessment of tether performance. Numerical simulations using a dumbbell model for tether dynamics, the International Geomagnetic Reference Field for the geomagnetic field, and the International Reference Ionosphere for the ionosphere were performed to test the analytical approach. The results obtained herein stress the close relationships that exist among the velocity of descent, dynamic stability, and generated power. An optimal tether design requires a detailed tradeoff among these performances in a real-world scenario.

As lojas sociais como estruturas de apoio aos indivíduos em situação de vulnerabilidade económica

Dissertação de mestrado na área de Educação Social e Intervenção Comunitária

O PAPEL DA COMUNICAÇÃO FACE A FACE NAS ORGANIZAÇÕES NO CONTEXTO DA SOCIEDADE MIDIATIZADA

Este estudo trata da comunicação face a face nas organizações sob diferentes abordagens teóricas. Considera a perspectiva da simultaneidade dos meios, já que as empresas utilizam diversos canais para dialogar com seus públicos de interesse. Leva em conta o fenômeno da midiatização, que reestrutura o modo como as pessoas se relacionam na sociedade contemporânea. O objetivo geral da pesquisa é sistematizar papeis potencialmente exercidos pela interação face a face e conhecer algumas circunstâncias que envolvem sua prática nas organizações. Por se tratar de uma tese teórica, a pesquisa bibliográfica se apresenta como um dos principais procedimentos metodológicos; análises de casos empíricos e um estudo de caso desenvolvido na Embrapa Pantanal constituem situações ilustrativas. Conclui-se que a comunicação face a face nas empresas ocorre de forma simultânea e combinada a outros canais de comunicação, porém, ela proporciona resultados práticos e filosóficos ainda pouco explorados. É rara a utilização estratégica de contatos presenciais como mecanismo para estabelecer relacionamentos, conhecer as reações alheias e ajustar a comunicação, aliar o discurso corporativo às práticas empresariais e avaliar o contexto onde se desenvolvem as interações, o que pode ser decisivo para a comunicação organizacional.

As lojas sociais como estruturas de apoio aos indivíduos em situação de vulnerabilidade económica

Dissertação de mestrado na área de Educação Social e Intervenção Comunitária