Development of IT Service Management in a Large International Company

The purpose of this Master’s thesis is to examine the IT Service Management (ITSM) capabilities of a large international company and develop a design for the IT Service Management of the company. The thesis consists of two parts: a literature review and a case study. The first part is the literature review. It examines different aspects of IT Service Management. The purpose of the literature review is to increase the credibility of the case study. In the case study, the IT Service Management of a large industrial company is assessed, and an improved design for IT Service Management is created. The services are limited to common IT services, and management is limited to operative management. To assess and develop the case company’s IT Service Management, the IT organization and its ITSM capabilities are analyzed, and on the basis of the analyses, an improved IT Service Management model is created. As a result of the analyses, it was found out that the management of the IT organization is function-oriented. Therefore, the organization needs a management model that breaks the functional borders and brings services to the center of management. The designed model aspires to achieve this by defining IT services and modeling management processes from the service perspective.

Aspekteja [Peltoniemen Hintrikin surumarssista, Jousikvartetto nro 3 op. 19]

Soitinnus: viulut (2), alttoviulu, sello.

Stråkkvartett op. 122

Digitoitu 3. 10. 2007.

Pianokvintett op. 44

Digitoitu 3. 10. 2007.

Juha

Digitoitu 11. 10. 2007.

Stråkkvartett Ess-dur (1930)

Digitoitu 3. 10. 2007.

Testing the Random Walk Hypothesis on the Baltic Stock Markets

The purpose of the thesis is to analyze whether the returns of general stock market indices of Estonia, Latvia and Lithuania follow the random walk hypothesis (RWH), and in addition, whether they are consistent with the weak-form efficiency criterion. Also the existence of the day-of-the-week anomaly is examined in the same regional markets. The data consists of daily closing quotes of the OMX Tallinn, Riga and Vilnius total return indices for the sample period from January 3, 2000 to August 28, 2009. Moreover, the full sample period is also divided into two sub-periods. The RWH is tested by applying three quantitative methods (i.e. the Augmented Dickey-Fuller unit root test, serial correlation test and non-parametric runs test). Ordinary Least Squares (OLS) regression with dummy variables is employed to detect the day-of-the-week anomalies. The random walk hypothesis (RWH) is rejected in the Estonian and Lithuanian stock markets. The Latvian stock market exhibits more efficient behaviour, although some evidence of inefficiency is also found, mostly during the first sub-period from 2000 to 2004. Day-of-the-week anomalies are detected on every stock market examined, though no longer during the later sub-period.

De Esquimaux, gente Americana

Invocatio: [Alpha kai Omega].

De genio sermonis originalis Novi Testamenti

Invocatio: [Alpha kai Omega].

De quatuor generibus mulierum

Painovuosi nimekkeestä.

Crux eruditorum origo mali

Invocatio: [Alpha kai Omega].

Kustannusliikkeen monitasoinen historia

Kirjallisuusarvostelu

Eettisyys ja ihmistieteiden kestävä kehitys?

Kirja-arvio

Kustannusjätti murrosten maailmassa

Kirjallisuusarvostelu