Comunicação não verbal e estilo instrucional em treinadores de futebol

Dissertação de Mestrado apresentada ao Instituto Superior de Psicologia Aplicada para obtenção de grau de Mestre na especialidade de Psicologia Social e das Organizações.

Aspetos da comunicação não-verbal usados pelo psicomotricista para o sucesso da sua intervenção terapêutica – um estudo de caso

Resumo: A psicomotricidade tem como objeto de estudo o corpo e as suas relações com o exterior. Inserido num determinado contexto ambiental, o corpo é um dos veículos centrais na transmissão de mensagens. O conhecimento do psicomotricista, acerca da utilização e identificação dos aspetos não-verbais, é determinante para melhorar a qualidade da intervenção, especialmente quando estamos perante a psicomotricidade com enfâse na qualidade da relação. Neste trabalho temos como objetivo conhecer a ocorrência não-verbal, toque e sua tipologia, a partir de Watson (1975), operada nos braços de uma criança, com paralisia cerebral (hemiparesia direita), pelo psicomotricista durante a sua intervenção. Esta análise consiste num estudo de caso realizado através da visualização sistemática e sistematizada de um vídeo durante uma sessão, na qual o psicomotricista interage com a criança com fins terapêuticos. A recolha de dados foi feita por vídeo-gravação e transcritos, verbalmente, para o papel e analisados e categorizados, posteriormente. Os resultados obtidos levaram-nos a concluir que o psicomotricista utilizou todos os aspetos não-verbais relacionados com o toque nos braços. A maioria destes toques foi do tipo Instrumental/Afetivo. Emergiram dados os quais se revelaram pertinentes como contributos para a melhoria da qualidade da intervenção, quando conhecidos e utilizados, adaptadamente, pelo psicomotricista.Abstract: The object of psychomotricity is the study of the body and its relationships with the outside world. Within a certain environmental context, the body is one of the central vehicles in the transmission of messages. The psychomotricity therapist's knowledge about the use and identification of non-verbal aspects is the key to improve the efficiency of the intervention, especially when we face psychomotricity with emphasis on the quality of the relationship . The aim of this work is to reckon the non-verbal happening of touch and its typology, according to Watson(1975), operated by the psychomotricist on the arms of a child with cerebral palsy,(right hemiparesis) during his/her intervention. This analysis consists of a case study based on the systematic and systematized viewing of a video made during one session, in which the therapist interacts with the child for therapeutic purposes. The collection of data was made through vídeo recording and verbally set down transcrptions for later analysis and categorization. The results obtained let us conclude that the psychomotricity therapist used all the non-verbal aspects related to arm touching . Most of these touches were of the instrumental/affective kind. Data have emerged that were considered relevant as contributing to improve the quality of the intervention if they are known and aproppriately used by the psychomotricity therapist.

Using natural user interfaces for collaborative process modelling in virtual environments

Modelling business processes for analysis or redesign usually requires the collaboration of many stakeholders. These stakeholders may be spread across locations or even companies, making co-located collaboration costly and difficult to organize. Modern process modelling technologies support remote collaboration but lack support for visual cues used in co-located collaboration. Previously we presented a prototype 3D virtual world process modelling tool that supports a number of visual cues to facilitate remote collaborative process model creation and validation. However, the added complexity of having to navigate a virtual environment and using an avatar for communication made the tool difficult to use for novice users. We now present an evolved version of the technology that addresses these issues by providing natural user interfaces for non-verbal communication, navigation and model manipulation.

Recognising emotional expressions of complaining customers : A cross-cultural study

Purpose This study aims to test service providers’ ability to recognise non-verbal emotions in complaining customers of same and different cultures. Design/methodology/approach In a laboratory study, using a between-subjects experimental design (n = 153), we tested the accuracy of service providers’ perceptions of the emotional expressions of anger, fear, shame and happiness of customers from varying cultural backgrounds. After viewing video vignettes of customers complaining (with the audio removed), participants (in the role of service providers) assessed the emotional state of the customers portrayed in the video. Findings Service providers in culturally mismatched dyads were prone to misreading anger, happiness and shame expressed by dissatisfied customers. Happiness was misread in the displayed emotions of both dyads. Anger was recognisable in the Anglo customers but not Confucian Asian, while Anglo service providers misread both shame and happiness in Confucian Asian customers. Research limitations/implications The study was conducted in the laboratory and was based solely on participant’s perceptions of actors’ non-verbal facial expressions in a single encounter. Practical implications Given the level of ethnic differences in developed nations, a culturally sensitive workplace is needed to foster effective functioning of service employee teams. Ability to understand cultural display rules and to recognise and interpret emotions is an important skill for people working in direct contact with customers. Originality/value This research addresses the lack of empirical evidence for the recognition of customer emotions by service providers and the impact of cross-cultural differences.

Hiljainen tieto henkilöstön valinnassa : tutkimus työhaastatteluiden arvioinnissa hyödynnettävän tiedon hiljaisesta ulottuvuudesta

This study examined the fundamental question of what really matters when selecting a new employee. The study focused on tacit knowledge used by personnel recruiters when interviewing employees. Knowledge was defined as the best view available, which helps one not to act haphazardly. Tacit knowledge was also defined as a positive concept, and it was seen as a part of personnel recruiters` improving proficiency. The research topic was chosen based on the observed increase in the amount of employment interviews and their importance in society. As recruiting is becoming a more distinct profession, it was reasonable to approach the topic from an educational point of view. The following research problems guided the examination of the phenomenon: 1) Where does the interviewer seek tacit knowledge from during the employment interview? 2) How is tacit knowledge achieved during the employment interview? 3) How does the interviewer defend the significance of the tacit knowledge gained as knowledge that has influence on the selection decision? The research data was collected by interviewing six personnel recruiters who conduct and evaluate employment interviews as part of their work responsibilities. The interview themes were linked to some recently made selection decision in each organization and the preceding employment interview with the selected candidate. In order to conceptualize tacit knowledge, reflective consideration of the interview event was used in the study. The lettered research data was analyzed inductively. As a result of the study, the objects of tacit knowledge in the context of an employment interview culminated into three areas: the applicant s verbal communication, the applicant s non-verbal communication and the interaction between interview participants. Observations directed toward those objects were shown to be intentional and three schemes were found behind them: experiences from previous interviews, applicant s application papers and the aptitude for the work responsibilities. The question of gaining knowledge was answered with the concept of procedural knowledge. Personnel recruiters were found to have four different, but interconnected ways to encounter knowledge during an employment interview: understanding, evaluative, revealing, and approving knowing. In order to explain the importance given to tacit knowledge, it was examined in connection with the most prevalent practices in the personnel selection industry. The significance of knowledge as the kind of knowledge that has an impact on the decision was supported by references to collective opinion (other people agree with it), circumstance (interview s short duration), or using some instrument (structured interview). The study revealed new aspects of employment selection process through examining tacit knowledge. The characteristics of the inductive analysis of the research data may also be utilized, when applicable, in tacit knowledge research within other contexts.

Genetic Mechanisms Underlying Autism Spectrum Disorders

Autism is a childhood-onset developmental disorder characterized by deficits in reciprocal social interaction, verbal and non-verbal communication, and dependence on routines and rituals. It belongs to a spectrum of disorders (autism spectrum disorders, ASDs) which share core symptoms but show considerable variation in severity. The whole spectrum affects 0.6-0.7% of children worldwide, inducing a substantial public health burden and causing suffering to the affected families. Despite having a very high heritability, ASDs have shown exceptional genetic heterogeneity, which has complicated the identification of risk variants and left the etiology largely unknown. However, recent studies suggest that rare, family-specific factors contribute significantly to the genetic basis of ASDs. In this study, we investigated the role of DISC1 (Disrupted-in-schizophrenia-1) in ASDs, and identified association with markers and haplotypes previously associated with psychiatric phenotypes. We identified four polymorphic micro-RNA target sites in the 3 UTR of DISC1, and showed that hsa-miR-559 regulates DISC1 expression in vitro in an allele-specific manner. We also analyzed an extended autism pedigree with genealogical roots in Central Finland reaching back to the 17th century. To take advantage of the beneficial characteristics of population isolates to gene mapping and reduced genetic heterogeneity observed in distantly related individuals, we performed a microsatellite-based genome-wide screen for linkage and linkage disequilibrium in this pedigree. We identified a putative autism susceptibility locus on chromosome 19p13.3 and obtained further support for previously reported loci at 1q23 and 15q11-q13. To follow-up these findings, we extended our study sample from the same sub-isolate and initiated a genome-wide analysis of homozygosity and allelic sharing using high-density SNP markers. We identified a small number of haplotypes shared by different subsets of the genealogically connected cases, along with convergent biological pathways from SNP and gene expression data, which highlighted axon guidance molecules in the pathogenesis of ASDs. In conclusion, the results obtained in this thesis show that multiple distinct genetic variants are responsible for the ASD phenotype even within single pedigrees from an isolated population. We suggest that targeted resequencing of the shared haplotypes, linkage regions, and other susceptibility loci is essential to identify the causal variants. We also report a possible micro-RNA mediated regulatory mechanism, which might partially explain the wide-range neurobiological effects of the DISC1 gene.

Linguistic and perceptual processing of communicative cues in Asperger Syndrome

Asperger Syndrome (AS) belongs to autism spectrum disorders where both verbal and non-verbal communication difficulties are at the core of the impairment. Social communication requires a complex use of affective, linguistic-cognitive and perceptual processes. In the four studies included in the current thesis, some of the linguistic and perceptual factors that are important for face-to-face communication were studied using behavioural methods. In all four studies the results obtained from individuals with AS were compared with typically developed age, gender and IQ matched controls. First, the language skills of school-aged children were characterized in detail with standardized tests that measured different aspects of receptive and expressive language (Study I). The children with AS were found to be worse than the controls in following complex verbal instructions. Next, the visual perception of facial expressions of emotion with varying degrees of visual detail was examined (Study II). Adults with AS were found to have impaired recognition of facial expressions on the basis of very low spatial frequencies which are important for processing global information. Following that, multisensory perception was investigated by looking at audiovisual speech perception (Studies III and IV). Adults with AS were found to perceive audiovisual speech qualitatively differently from typically developed adults, although both groups were equally accurate in recognizing auditory and visual speech presented alone. Finally, the effect of attention on audiovisual speech perception was studied by registering eye gaze behaviour (Study III) and by studying the voluntary control of visual attention (Study IV). The groups did not differ in eye gaze behaviour or in the voluntary control of visual attention. The results of the study series demonstrate that many factors underpinning face-to-face social communication are atypical in AS. In contrast with previous assumptions about intact language abilities, the current results show that children with AS have difficulties in understanding complex verbal instructions. Furthermore, the study makes clear that deviations in the perception of global features in faces expressing emotions as well as in the multisensory perception of speech are likely to harm face-to-face social communication.

Do confronto à conciliação : debates presidenciais na TV como eventos persuasivos

Este estudo faz uma análise dos debates presidenciais na televisão como eventos persuasivos de campanha. O objetivo foi contribuir para a compreensão não só do papel dessa fonte de informação política no contexto brasileiro, mas discutir também de maneira sistemática os seus possíveis efeitos. Os debates na TV são uma variável comunicacional de curto prazo dos processos eleitorais. Eles oferecem estímulos comunicacionais que são disseminados no ambiente da campanha, seja por quem o assiste diretamente, seja por quem fica sabendo desses eventos e dos desempenhos dos candidatos através de outros dispositivos, como a imprensa e o Horário da Propaganda Gratuita Eleitoral (HPGE). Como apenas informação não basta para explicar mudanças de opinião, focamos o estudo em dois eixos principais. O primeiro deles na identificação e no mapeamento das estratégias persuasivas adotadas pelos candidatos, porque eles são instados a confrontar seus adversários, num evento ao vivo, e por meio do qual os eleitores podem avaliar não só o seu posicionamento político, como a maneira que se apresentam. Está presente, neste caso, um impacto sobre a atitude dos eleitores com relação aos competidores. Os principais resultados indicam haver um padrão no objetivo das mensagens, prevalecendo, no agregado, o ataque entre os candidatos da oposição, e a aclamação entre os candidatos da situação. O posicionamento do candidato, bem como o conteúdo político das mensagens apresentaram resultados significativos para um possível efeito sobre a atitude dos eleitores. No estudo, propomos ainda a análise dos enquadramentos adotados pelos competidores, cuja função é estabelecer um quadro de referência para a audiência. Esta variável, que procura levar em conta aspectos da comunicação verbal e nãoverbal, também apresentou resultados significativos. No segundo eixo analítico, tratamos dos efeitos agregados desses acontecimentos de campanha. Foram analisados os debates de 2002, quando prevalecia um clima de opinião favorável à oposição, e 2010, quando o clima é favorável à situação. Com relação ao impacto dos debates no ambiente informacional, os dados sugerem que, em 2002, a atuação de Luiz Inácio Lula da Silva (PT), candidato da oposição, levou a uma ampliação da cobertura jornalística positiva sobre o candidato; enquanto houve um declínio dessa cobertura para José Serra (PSDB), candidato da situação. Em 2010, na cobertura da imprensa após os debates, tanto a candidata da situação, Dilma Rousseff (PT), quanto o da oposição, José Serra, apresentaram equilíbrio. O impacto no ambiente informacional da campanha foi acompanhado de um aumento da intenção de voto agregada para os candidatos que lideravam as pesquisas e que representavam a mudança em 2002, no caso Lula, ou a continuidade em 2010, no caso Dilma. Nas duas eleições, portanto, os debates na TV no Brasil indicaram ser eventos persuasivos importantes, apesar de terem um papel menos central como dispositivo de informação eleitoral e de não levarem à troca de posição entre os competidores nas pesquisas opinião. Mas eles contribuem, ao menos indiretamente, para consolidar e ampliar intenções de voto dos primeiros colocados a partir de uma percepção positiva disseminada sobre os seus desempenhos.

Laughter Induction Techniques Suitable for Generating Motion Capture Data of Laughter Associated Body Movements

Laughter is a frequently occurring social signal and an important part of human non-verbal communication. However it is often overlooked as a serious topic of scientific study. While the lack of research in this area is mostly due to laughter’s non-serious nature, it is also a particularly difficult social signal to produce on demand in a convincing manner; thus making it a difficult topic for study in laboratory settings. In this paper we provide some techniques and guidance for inducing both hilarious laughter and conversational laughter. These techniques were devised with the goal of capturing mo- tion information related to laughter while the person laughing was either standing or seated. Comments on the value of each of the techniques and general guidance as to the importance of atmosphere, environment and social setting are provided.

Communicating musical knowledge through gesture: Piano teachers’ gestural behaviours across different levels of student proficiency

Teachers’ communication of musical knowledge through physical gesture represents a valuable pedagogical field in need of investigation. This exploratory case study compares the gestural behaviour of three piano teachers while giving individual lessons to students who differed according to piano proficiency levels. The data was collected by video recordings of one-to-one piano lessons and gestures were categorized using two gesture classifications: the spontaneous co-verbal gesture classification (McNeill, 1992; 2005) and spontaneous co-musical gesture classification (Simones, Schroeder & Rodger, 2013). Poisson regression analysis and qualitative observation suggest a relationship between teachers’ didactic intentions and the types of gesture they produced while teaching, as shown by differences in gestural category frequency between teaching students of higher and lower levels of proficiency. Such reported agreement between teachers’ gestural approach in relation to student proficiency levels indicates a teachers’ gestural scaffolding approach whereby teachers adapted gestural communicative channels to suit students’ specific conceptual skill levels.

Estudo exploratório dos comportamentos interativos mãe – filho(a) e pai – filho(a) aos 15 meses de vida.

Dissertação apresentada à Escola Superior de Educação de Lisboa para obtenção do grau de Mestre em Intervenção Precoce

Ler, contar e mostrar – desenvolvimento da leitura em voz alta e da expressão oral em alunos do 2.º ano de escolaridade

Relatório de Estágio apresentado à Escola Superior de Educação de Lisboa para obtenção de grau de mestre em Ensino do 1º e 2º Ciclo do Ensino Básico

La construction interactionnelle de l'identité d'expert : une étude d'un débat télévisé

Mémoire numérisé par la Division de la gestion de documents et des archives de l'Université de Montréal

Discours des plaignantes/victimes : distinction et caractérisation entre les fausses et les vraies allégations de crimes violents

Rapport de stage présenté à la Faculté des arts et des sciences en vue de l’obtention du grade de Maîtrise en criminologie option analyse