Avaliação do acesso aos serviços de reabilitação física para vítimas de acidentes de trânsito: caminhos para melhoria da qualidade do sistema de saúde

The Physical Rehabilitation services (PR) are of fundamental importance in combating the global epidemic of Traffic Accidents (TA). Considering the numerous physical and social consequences of the survivors, quality problems in access to PR are a hazard to recovery of victims. It is necessary to improve the management of quality of services, assessing priority dimensions and intervening in their causes, to ensure rehabilitation available in time and suitable conditions. This study aimed to identify barriers to access to rehabilitation considering the perception of TA victims and professionals. The aim is also to estimate the access to rehabilitation and their associated factors. This is a qualitative and quantitative study of exploratory nature developed in Natal / RN with semi-structured interviews with 19 health professionals and telephone survey to 155 victims of traffic accidents. To explore barriers to access the speeches were transcribed and analyzed using the Alceste software (version 4.9). During the interviews used the following guiding question: “What barriers hinder or prevent access to physical rehabilitation for victims of traffic accidents?”. The names of classes and axes resulting from Alceste was performed by ad hoc query to three external researchers with subsequent consensus of the most representative name of analysis. We conducted multivariate analysis of the influence of the variables of the accident, sociodemographic, clinical and assistance on access to rehabilitation. Associations with p <0.20 in the bivariate analysis were submitted to logistic regression, step by step, with p <0.05 and confidence interval (CI) of 95%. The main barriers identified were: “Bureaucratic regulation”, “Long time to start rehabilitation”, “No post-surgery referral” and “inefficiency of public services”. These barriers were divided into a theoretical model built from the cause-effect diagram, in which we observed that insufficient access to rehabilitation is the product of causes related to organizational structure, work processes, professional and patients. Was constructed two logistic regression models: “General access to rehabilitation” and “Access to rehabilitation to public service”. 51.6% of patients had access to rehabilitation, and 32.9% in public and 17.9% in the private sector. The regression model “General access to rehabilitation” included the variables Income (OR:3.7), Informal Employment (OR:0.11), Unemployment (OR:0.15), Perceived Need for PR (OR:10) and Referral (OR: 27.5). The model “Access to rehabilitation in the public service” was represented by the “Referral to Public Service” (OR: 23.0) and “Private Health Plan” (OR: 0.07). Despite the known influence of social determinants on access to health services, a situation difficult to control by the public administration, this study found that the organizational and bureaucratic procedures established in health care greatly determine access to rehabilitation. Access difficulties show the seriousness of the problem and the factors suggest the need for improvements in comprehensive care for TA survivors and avoid unnecessary prolongation of the suffering of the victims of this epidemic.

Utilização de sismos regionais para a determinação de um modelo 1D de velocidades da onda P na Província Borborema - NE do Brasil

In this work it was performed a study to obtain parameters for an 1D regional velocity model for the Borborema Province, NE Brazil. It was used earthquakes occurred between 2001 and 2013 with magnitude greater than 2.9 mb either from epicentres determined from local seismic networks or by back azimuth determination, when possible. We chose seven events which occurred in the main seismic areas in the Borborema Province. The selected events were recorded in up to 74 seismic stations from the following networks: RSISNE, INCT-ET, João Câmara – RN, São Rafael – RN, Caruaru - PE, São Caetano - PE, Castanhão - CE, Santana do Acarau - CE, Taipu – RN e Sobral – CE, and the RCBR (IRIS/USGS—GSN). For the determination of the model parameters were inverted via a travel-time table and its fit. These model parameters were compared with other known model (global and regional) and have improved the epicentral determination. This final set of parameters model, we called MBB is laterally homogeneous with an upper crust at 11,45 km depth and total crustal thickness of 33,9 km. The P-wave velocity in the upper crust was estimated at 6.0 km/s and 6.64 km/s for it lower part. The P-wave velocity in the upper mantle we estimated at 8.21 km/s with an VP/VS ratio of approximately 1.74.

Utilização de sismos regionais para a determinação de um modelo 1D de velocidades da onda P na Província Borborema - NE do Brasil

In this work it was performed a study to obtain parameters for an 1D regional velocity model for the Borborema Province, NE Brazil. It was used earthquakes occurred between 2001 and 2013 with magnitude greater than 2.9 mb either from epicentres determined from local seismic networks or by back azimuth determination, when possible. We chose seven events which occurred in the main seismic areas in the Borborema Province. The selected events were recorded in up to 74 seismic stations from the following networks: RSISNE, INCT-ET, João Câmara – RN, São Rafael – RN, Caruaru - PE, São Caetano - PE, Castanhão - CE, Santana do Acarau - CE, Taipu – RN e Sobral – CE, and the RCBR (IRIS/USGS—GSN). For the determination of the model parameters were inverted via a travel-time table and its fit. These model parameters were compared with other known model (global and regional) and have improved the epicentral determination. This final set of parameters model, we called MBB is laterally homogeneous with an upper crust at 11,45 km depth and total crustal thickness of 33,9 km. The P-wave velocity in the upper crust was estimated at 6.0 km/s and 6.64 km/s for it lower part. The P-wave velocity in the upper mantle we estimated at 8.21 km/s with an VP/VS ratio of approximately 1.74.

Avaliação multidimensional da qualidade de vida em idosos: um estudo no Curimataú ocidental paraibano

The fast growth of the elderly population is a reality throughout the world and has become one of the greatest challenges for contemporary public health. When considering the increased life expectancy and the aging as a multidimensional phenomenon, one should highlight the need to investigate if the increase of longevity is associated with satisfactory levels of Quality of Life (QOL). This study has the objective of assessing the QOL of elderly people from the Paraíba’s Western Curimataú microregion, explained by its health and living conditions. This is a cross-sectional and observational study with quantitative design held with 444 elderly people from five cities: Barra de Santa Rosa, Cuité, Nova Floresta, Remígio e Sossego. In order to obtain information, the following instruments were used: I) Questionnaire for collection data related to the elderly population, for sociodemographic, clinical and behavioral characteristics; and II) WHOQOL-Old questionnaire, with a view to measuring and assessing QOL. Data were processed on the IBM-SPSS Statistics 20.0 software by means of the ANOVA (one-way), Student’s t, Mann-Whitney, Kruskal-Wallis and Pearson’s correlation tests, with p-values<0,05 accepted as being statistically significant. The results indicate a good global QOL (ETT=65,69%), with better assessment by elderly men, aged between 60 and 74 years, married, living with partner and children, without caregiver, physical activity practitioners, with up to one health problem before an aspect of multimorbidity and with very good and/or good assessment of basic needs. The self-reported stress showed a negative significant correlation before the global QOL, where the greater the perception of stress, the worse the assessment of QOL. In the faceted assessment of QOL, the Sensory Operation showed the best performance (ETF= 68,86%) and the Social Participation (SP) the worst (ETF=60,37%). In the multiple linear regression model, SP is singly responsible for 51,8% (R2=0,518) of explanation of the global QOL. In the intercorrelation among the WHOQOL-Old facets, only Death and Dying did not reveal significance. The harmony highlighted among the facets raises the need to ensure a comprehensive health care for the elderly population, especially in understanding the social participation as an intrinsic part of the QOL and that it requires the re-discussion and reconstruction of individual and collective, family and community, political and government actions. Hence, guaranteeing an active, healthy and participatory aging, with QOL, is the major challenge.

Avaliação multidimensional da qualidade de vida em idosos: um estudo no Curimataú ocidental paraibano

The fast growth of the elderly population is a reality throughout the world and has become one of the greatest challenges for contemporary public health. When considering the increased life expectancy and the aging as a multidimensional phenomenon, one should highlight the need to investigate if the increase of longevity is associated with satisfactory levels of Quality of Life (QOL). This study has the objective of assessing the QOL of elderly people from the Paraíba’s Western Curimataú microregion, explained by its health and living conditions. This is a cross-sectional and observational study with quantitative design held with 444 elderly people from five cities: Barra de Santa Rosa, Cuité, Nova Floresta, Remígio e Sossego. In order to obtain information, the following instruments were used: I) Questionnaire for collection data related to the elderly population, for sociodemographic, clinical and behavioral characteristics; and II) WHOQOL-Old questionnaire, with a view to measuring and assessing QOL. Data were processed on the IBM-SPSS Statistics 20.0 software by means of the ANOVA (one-way), Student’s t, Mann-Whitney, Kruskal-Wallis and Pearson’s correlation tests, with p-values<0,05 accepted as being statistically significant. The results indicate a good global QOL (ETT=65,69%), with better assessment by elderly men, aged between 60 and 74 years, married, living with partner and children, without caregiver, physical activity practitioners, with up to one health problem before an aspect of multimorbidity and with very good and/or good assessment of basic needs. The self-reported stress showed a negative significant correlation before the global QOL, where the greater the perception of stress, the worse the assessment of QOL. In the faceted assessment of QOL, the Sensory Operation showed the best performance (ETF= 68,86%) and the Social Participation (SP) the worst (ETF=60,37%). In the multiple linear regression model, SP is singly responsible for 51,8% (R2=0,518) of explanation of the global QOL. In the intercorrelation among the WHOQOL-Old facets, only Death and Dying did not reveal significance. The harmony highlighted among the facets raises the need to ensure a comprehensive health care for the elderly population, especially in understanding the social participation as an intrinsic part of the QOL and that it requires the re-discussion and reconstruction of individual and collective, family and community, political and government actions. Hence, guaranteeing an active, healthy and participatory aging, with QOL, is the major challenge.

A importância da qualidade na avaliação em formato a distância

Relatório de estágio para obtenção do grau de mestre em Educação e Comunicação Multimédia

Sistema de informação contábil para a gestão pública em conformidade com as normas internacionais: um estudo do modelo vigente

Tese apresentada ao Programa de Pós-Graduação em Administração da Universidade Municipal de São Caetano do Sul para a obtenção do título de doutor em Administração.

A Esperança e a Qualidade de Vida na Terceira Idade

Enquadramento: A problemática do envelhecimento tem assumido, nos últimos anos, uma crescente importância na consciência colectiva da população, tornando-se cada vez mais importante compreender a população idosa e a sua realidade de modo a melhorar a sua Qualidade de Vida. Aliado à Qualidade de vida e ao envelhecimento torna-se importante o estudo da Esperança entendida como um traço cognitivo onde estão englobadas as crenças positivas relativas à capacidade para a realização dos objectivos pessoais. Objectivos: Identificar a Esperança e a Qualidade de Vida dos Idosos, bem como a relação entre estas, e as variáveis sociais e demográficas dos dois grupos de idosos. Métodos: O modelo de investigação adoptado é do tipo quantitativo, não experimental, e correlacional. Participaram neste estudo 100 idosos, residentes no concelho da Batalha, distrito de Leiria, divididos em dois grupos: idosos a residir em dois lares de terceira idade (n=50) e idosos a residir na comunidade (n=50). A maioria dos idosos (69%) é do sexo feminino, com uma média de idades de 84,38 anos. Os dados foram colhidos através de um questionário composto por um grupo de questões sociodemográficas, por uma Escala da Esperança (versão portuguesa), e por uma Grelha de Avaliação da Qualidade de Vida dos Idosos, da Direcção Geral de Saúde. Resultados: Neste estudo, não foram encontradas diferenças entre grupos (institucionalizados e não institucionalizados) para os níveis de Esperança, contudo no que se refere à relação das variáveis sociodemográficas foram encontradas significâncias para o estado de saúde, número de filhos e preocupação da família. Considerando a Qualidade de Vida constatámos que os idosos que residem na comunidade têm melhor Qualidade de vida que os institucionalizados, e que esta significância também se verifica para a maioria das variáveis, excepto para o sexo e a idade. Encontrámos ainda correlações entre as variáveis dependentes, indicando que a maiores níveis da Esperança correspondem níveis de Qualidade de Vida superiores nos idosos da amostra. / Background Ageing has taken in recent years, a growing importance in the collective consciousness of the population, becoming increasingly important to understand the elderly population and its reality in order to improve their quality of life. Allied to the quality of life and aging, becomes important to study the Hope, understood as a cognitive trait where they are included positive beliefs regarding the ability to achieve personal goals. Goals: To investigate the relationship between Hope and Quality of Life and social and demographic variables of two groups of elderly. Methods:The research model adopted is a quantitative, non-experimental and correlational. Participated in this study 100 elderly residents in Batalha, Leiria, divided into two groups: the elderly living into nursing homes(n=50) and older living in the community (n = 50). Most seniors (69%) are female, with an average age of 84.38 years. Data were collected through a questionnaire composed of a set of demographic questions, a Hope Scale (Portuguese version), and an Evaluation Grid of Quality of Life for Older Persons, design by the Portuguese General Health Direction. Results: In this study, were not found differences between groups (institutionalized and community) to the levels of hope, however with regard to the relationship of sociodemographic variables were found significance for the health status, number of children and family concern. Considering the quality of life we have found that elderly people living in the community have a better quality of life that the institutionalized, and that this significance is also observed for most variables except for sex and age. Also found correlations between the dependent variables, indicating that higher levels of Hope levels correspond to higher quality of life in the elderly sample.

Rede Social Pessoal, Qualidade de Vida e Depressão em Idosos

Em Portugal e no Mundo Ocidental a população está a envelhecer, colocando esta nova realidade enormes desafios à sociedade. A sua crescente relevância deve-se sobretudo às consideráveis repercussões a nível pessoal, familiar, sociopolítico e económico e que afetam pessoas de todas as idades e a sociedade como um todo, colocando desafios específicos relativamente às relações interpessoais, à qualidade de vida e à saúde mental na pessoa idosa. Deste modo, o presente trabalho tem como objetivo analisar a associação entre a qualidade de vida, a depressão e as características das redes sociais pessoais dos idosos. Participaram no estudo 317 indivíduos, sendo 202 do sexo feminino e 115 do sexo masculino, com idade igual ou superior a 65 anos, com uma média de 77 anos (DP=7,57). Na recolha de dados recorremos a três instrumentos: Geriatric Depression Scale (GDS Short Form 15), (Yesavage et al., 1983; Almeida & Almeida, 1999); Instrumento de Avaliação de Qualidade de Vida da OMS (WHOQOL), (OMS, 1998; Canavarro et al., 2006); Instrumento de Avaliação das Redes Sociais Pessoais (IARSP – Idosos), (Guadalupe, 2010; Guadalupe & Vicente, 2012). Dos resultados destacamos que as características funcionais da rede social pessoal se diferenciaram de forma estatisticamente significativa entre as subamostras de idosos segundo os níveis de qualidade de vida percebida. Saliente-se que, além da relação significativa entre a depressão e qualidade de vida, em que os idosos com um nível mais baixo de qualidade de vida percebida apresentam maiores níveis de depressão (p<0,001), as características funcionais das redes sociais apresentam uma associação clara com a qualidade de vida (p<0,005) e a maioria com a depressão (p<0,014), o que não acontece com as estruturais e com as relacionais-contextuais. Outros resultados indicam que indivíduos com diferentes níveis de qualidade de vida percebida possuem uma estrutura idêntica da rede social pessoal. Ao nível da análise da associação entre as variáveis funcionais da Rede Social Pessoal, Qualidade de Vida e Depressão, o modelo analítico transmite-nos indicadores de investigação e intervenção precisos, o que demonstra a necessidade da continuidade e aprofundamento do presente estudo num âmbito amostral mais alargado e heterogéneo. / In Portugal and in the eastern world, the aging of population creates huge challenges to societies. It's growing relevance is owed to considerable repercussions on the personal, familiar, socio-politic and economic level that affect people of all ages and society as a whole, creating specific challenges regarding interpersonal relationships, quality of life and mental health of the elderly. The current work has the objective of analyzing the association between quality of life, depression and the characteristics of personal social networks of the elderly. 317 individuals have participated in this study, 202 female and 115 male, with age equal or above 65 years old, with an average of 77 years old (DP=7,57). We used three assessment instruments to collect data: Geriatric Depression Scale (GDS Short Form 15), (Yesavage et al., 1983; Almeida & Almeida, 1999); WHO’s Quality of Life Evaluation instrument (WHOQOL) (WHO, 1998; Canavarro et al., 2006); Personal Social Network Analysis Tool (IARSP-Elderly),(Guadalupe, 2010; Guadalupe & Vicente, 2012). The results show that the functional personal network characteristics are significantly different according to their level of quality of life. It should also be noted that not only there is a significant association between depression and quality of life, in which elderly people with a lower quality of life level show higher levels of depression (p<0,001), there is also a clear association between the functional social network characteristics and quality of life (p<0,005), and the majority with depression (p<0,014), which doesn’t happen with structural and relational-contextual social network characteristics. Other results indicate that different levels of quality of life acquire an identical social network structure. On the matter of association between the functional variables of social networks, quality of fife and depression, the analytic model shows precise indicators of research and intervention, which instills us a need to continue and enlarge this study with an wider and more heterogeneous sample.

Qualidade de vida no trabalho da Emater-RN: validação de um instrumento síntese de pesquisa e diagnóstico

The theoretical recital of the present study it is initiated of the evidence that the work occupies an important space in the man s life in way that the majority of the people works and passes great part of its time inside organizati ons. However, it is verified that the relation between man and work is becoming increasingly disagreement a time that the employees had started to complain work s routines, stress, not use all their potential and inadequate work s conditions. It can be observed by the way of Dejours (1994) studies. Thus, as contribution for the quality of work life s (QWL) studies the research developed here objectified to characterize the public employees quality of work life at EMATER -RN taking as reference an instrumen t of research synthesized from the typical academic literature of the subject. The synthesis of an ampler instrument is a necessity not taken care to the literature that treats on the subject but already perceived by some studies like Moraes et al (1990); Rodrigues (1989); Siqueira & Coleta (1989); Moraes et al (1992); Carvalho & Souza (2003); El -Aouar & Souza (2003) and Mourão, Kilimnick & Fernandes (2005); Adorno, Marques & Borges (2005) amongst others. These studies point out weak points of the existing models in the QWL s literature, as well as they recommend the elaboration of a model more flexible, that contemplates Brazilian cultural characteristics, and that contemplates the entire variable studied in the main existing models. For reach this objectiv e the adopted methodology was characterized as a case study with collected data in qualitative and quantitative way. Questionnaires and comments had been used as sources of evidences. These evidences had been tabulated through of statistical package SPSS ( Statistical Package for Social Science), in which the main technique of multivariate analysis used were the factorial analysis. As for the gotten results, it was verified the grouping of the quality of work life s indicators in 11 factors which are: Work s execution, Individual accomplishment, Work s equity, Relation individual and organization, Work s organization, Adequacy of the remuneration, Relation between head and subordinate, Effectiveness of the communication and the learning, Relation between work and personal life, Participation and Effectiveness of the work processes. Whatever to the characterization of the EMATER -RN s quality of work life it was clearly that to the measure that the satisfaction s evaluation with the QWL in the organization walks to intrinsic factors for extrinsic factors this level of satisfaction goes diminishing what points to the importance to improve these extrinsic factors in the institution. In summary it is possible to conclude that the organization studied has offered a significant set of referring variable to the quality of work life of the individual

Gerenciamento de impressões e qualidade dos serviços em hotéis da Paraíba

The present study has got as its aim to show how the impressions management is being used by the hotels in Paraiba State. For that, the dramma or role play perspective has been adopted as a model for service management. From the theater metaphor, the physical environment and its components can be seen as a scenery of the service show. We conduct the reader to notice the importance of the consummer about the service quality demand and its influence on his satisfaction. A methodology with exploring and qualifying nature has been adopted by using the analyses of content technique in interviews applied to hotel managers lebeled as having 4 and 5 stars in the State, trying to check how impression management takes place, identifying impression management tools used in relation to the physical evidences and to contacting people, as well as checking managers views in the survey about the use of impression management for client satisfaction make. The information revealed that managers, maybe for being unaware about impression management theory, haven t considered neither the physical evidences yet, nor contacting people as marketing tools. About the physical evidences, we could see that hotels take actions in a pulverized way referring to environment decoration and colors, however there isn t a global usage of physical evidences to highlight the service. Contacting people by their turn, receive better importance and attention. It was possible to make sure that managers are aware about the influence of the employee over the attendance quality. This way, we may come into a conclusion that impression management at Paraiba hotels has been under used, as long as managers seem to be, most times, turned to actions related to contacting people, not having realized the planning importance and national-wide use of service scenery in a genaral way yet

A satisfação profissional e a cultura organizacional : uma análise a partir do modelo ASH no Centro Federal de Educação Tecnológica do Rio Grande do Norte

With the need of the companies in becoming more competitive within the market, it arises an incessant search for selective human potential, with a high level of capacity and low rotativity, which motivation results in production raise, quality optimization and waste reduction. This scenario requires a strategy development which advantages the Human Resources Quality Management. This way, the model of the Human System Audit (HSA), developed by the Spanish researchers Ouijano and Navarro, presents itself as an important tool to diagnosis and evaluation, contemplating the environment where the organization is inserted, its strategies, its organizational design, its processes and its organizational effectiveness. In this sense, the present study has identified the existent relation between the professional satisfaction and the Organizational Culture, based in the model HSA. The research has been a quantitative-descriptive one and has had as population the technical-administrative workers from the Federal Center of Technical Education of Rio Grande do Norte (CEFET RN). The data collection has occurred during May, 2008, by means of the application of a questionnaire in the HSA model. The sample was composed by 167 subjects, distributed among the Five units of the institution. It was used the factorial analysis, with the extraction method of main components and orthogonal rotation varimax, in order to extract the dimensions of the satisfaction and of the organizational culture and the calculation of Cronbach s Alpha coefficient, to evaluate the reliability of these dimensions. The factorial analysis of the satisfaction indicators has identified four factors,, all of them showing significance: gratefulness and relationship , self-realization , stability and security and physical conditions and social benefits . The result of the factorial analysis with the indicators of the organizational culture has extracted four factors and among them, three of them have obtained significance: Personal Satisfaction Style , Competitive-Denial-Power Style and the Conventional-Dependent Style . After identifying the dimensions of the satisfaction and culture found at CEFET-RN, it has been notice the existence or not of relation among them, through the application of Pearson s coefficient. It has been verified that all of the dimensions of the Professional satisfaction are correlated with some dimension of the organizational culture, having in outstand position, with higher intensity, the relation between the culture style of Personal Satisfaction and the satisfaction factor referring to the self-realization

Qualidade de vida no trabalho: o caso de enfermeiros dos Hospitais Públicos Walfredo Gurgel e Santa Catarina

The theoretical foundation of this study addresses the construct Quality of Worklife involving pro-active reading organizations in face to social developments of the working class, which is a challenge to the people s management. In this sense, as a contribution to the studies of quality of worklife (QOWL), this study addresses the quality of lifework of nurses at Walfredo Gurgel and Santa Catarina public hospitals. The goal is to make a diagnosis about the quality of lifework of these employees taking as a basis dimensions and performance indicators shown in the model by Fernandes (1996). The research is characterized by field, in a descriptive way. This survey comprised 75 nurses, with 49 by Walfredo Gurgel hospital and 26 by Santa Catarina one. The data collection was carried out through structured questionnaire. The questions were processed in the software Statistic 6.0, with factor analysis and multiple regressions, after the systematization of data. As a result, the most nurses in hospitals are dissatisfied with the quality of lifework, with the highest incidence in Santa Catarina hospital. The variable occupational health assessment was more negative in the hospital Santa Catarina one, whereas in Walfredo Gurgel, was family assistance. The variable guarantee of employment was more positive assessment in two hospitals without, though, implying in high importance on QOWL of nurses. The factor structure and decision showed greater sensitivity to explain the QOWL of nurses, joining 17 variables from 40 of the model. The factor working conditions, joining 6 variables, showed the second highest sensitivity. The compensation factor, gathering 5 variables, showed the third highest sensitivity while image and health factors showed minor importance

A satisfação dos clientes internos e o comprometimento organizacional: um estudo à luz do modelo ASH nas indústrias alimentícias do RN

Currently the organizations are passing for continuous cycles of changes due to necessity of survival in the work market. The administration of the future points a way to the organizations of today and tomorrow, the search of the competitiveness from loyalty and motivation of its staff. Of this form, the model of the Auditoria do Sistema Humano (ASH), developed for Spanish researchers and that now it is being applied in Brazil, contemplates a series of dimensions about Human Resources management quality in the companies and the organizational effectiveness, such as the environment where the company is inserted, the strategies, the organizational drawing, the psychological and psychosocial processes, e the reached results. In this direction, the present research analyzed the factors of job satisfaction and organizational commitment, making, also, a relation of causality between the same ones. The quantitative-descriptive research had as population the employees of twenty three nourishing industries of the State of Rio Grande do Norte (Brazil), registered in the Federacy of the Industries of the state. The collection of the data occurred for the months of October of 2005 and March of 2006, by means of the application of questionnaire of model ASH. The sample was composed for 197 employees, however it was observed presence of five outliers, that they had been excluded from the analysis of the data. To extract the dimensions of the satisfaction and the commitment and identification the factorial analysis was used, with extraction method of principal components, rotation Varimax and normalization Kaiser. The gotten dimensions had been evaluated with the calculation of the coefficient Alpha of Cronbach. The factorial analysis of the pointers of the organizational commitment and identification had extracted ten factors. Of these, four had gotten significance of the analyses inside: affective commitment, values commitment, continuance commitment and necessity commitment. The result of the analysis of the pointers of job satisfaction indicated four factors: extrinsic, motivations, relation with the friends and auto-accomplishment. To deal with the data the relation between job satisfaction and organizational commitment it was used technique of multiple regression. The correlation between commitment and satisfaction was satisfactory, detaching the affective commitment with bigger index of correlation, followed of the affective one

A satisfação e a intenção de continuidade de uso em servços de e-learning:validação empírica de um modelo aplicado no serviço público

The present study aims to investigate the constructs of Technological Readiness Index (TRI) and the Expectancy Disconfirmation Theory (EDT) as determinants of satisfaction and continuance intention use in e-learning services. Is proposed a theoretical model that seeks to measure the phenomenon suited to the needs of public organizations that offer distance learning course with the use of virtual platforms for employees. The research was conducted from a quantitative analytical approach, via online survey in a sample of 343 employees of 2 public organizations in RN who have had e-learning experience. The strategy of data analysis used multivariate analysis techniques, including structural equation modeling (SEM), operationalized by AMOS© software. The results showed that quality, quality disconfirmation, value and value disconfirmation positively impact on satisfaction, as well as disconfirmation usability, innovativeness and optimism. Likewise, satisfaction proved to be decisive for the purpose of continuance intention use. In addition, technological readiness and performance are strongly related. Based on the structural model found by the study, public organizations can implement e-learning services for employees focusing on improving learning and improving skills practiced in the organizational environment