PERCEPTION AND OPINION OF CHILDREN, FAMILY PARENTS REGARDING THE SERVICES AND INFORMATION PRODUCTS OFFERED BY THE CHILDREN'S LIBRARY "ALVAREZ MIRIAM BRENES"

Presents the results of the study on the perceptions and views of children, fathers and mothers in relation to the services and products Children's Library "Miriam Alvarez Brenes" National University, developed by the Institute of Social Studies Population (IDESP), in collaboration with the Library staff Pretend that provided inputs to become key elements in making decisions and setting policies emanating from the authorities responsible for the proper development and expansion of activities and services that are to be implemented in selected communities will benefit of this project.

RESULTS OF THE SELF-ASSESSMENT AND DOCUMENTATION LIBRARY CAREER WITH A VIEW TO THE REACREDITATION, 2008

Succinctly defines the terms "accreditation" and "recertification" in order to locate the reader (a) on the theme to develop. Also describes the process of self-assessment of Librarianship and Documentation Race towards the re-accreditation, focusing primarily on results obtained in the development of self-evaluation reports of the various sectors that make up the School. Finally, presents some conclusions both about the overall process of the various reports as described.

MAKING THE GROUP CATALOGUE OF PERIODICALS UNIT INFORMATION DOCUMENT OF THE FACULTY OF SOCIAL SCIENCES NATIONAL UNIVERSITY

We present the results of the final graduation practice called "Creating the Serials Union Catalogue of Documentary Information Units of the Faculty of Social Sciences at the National University" which consisted of creating a computerized catalog for periodicals by GENISIS program. Unit of documentary information: Faculty of Social Sciences National University: CIDCSO (Documentary Information Centre of Social Sciences), FBEH (Bibliographical School of History), MA (International Relations Specialist Library "Luis and Felipe Molina ") and CINPE (Library of the National Centre for Economic Policy on Sustainable Development).

CONTRIBUTION OF THE LIBRARY CHILDREN "ALVAREZ MIRIAM BRENES" AND FAMILY IN THE FORMATION OF HABITS OF READING UNIVERSITY GARDENS CHILD POPULATION I AND II, Heredia, COSTA RICA: YEAR 2007 "

Constantly making efforts to strengthen reading habits in children from their earliest years of life, a process in which the family is established as the primary basis for the child to achieve the taste and interest in books. The school as being key to education supports and strengthens the skills taught in the home, with the help of technologies such as computers, disk reading, television, among other means, by which (as) children (as) found a door of communication with the outside world and everything around them. The children's library tends to use these technological means to attract children to reading, generating and taste for the various information resources, which over time will become a habit.This research is based on the "Contribution of the Library Miriam Alvarez Brenes and family in the formation of reading habits of children of the community of Garden I and II University in Heredia, through advocacy, in 2007 "

Editorial

We give a warm welcome to a new issue of the Library. This edition brings together a number (as) author (s) that enrich their new contributions to the discipline and contribute to the upgrading and continuing education and professional work daily with the information and library education.

KEY COMPONENTS OF TEAMWORK AND THE SERVICE (TO) YOU (A) (A) DOMESTIC (A) AND EXTERNAL (A)

The article examines a range of components for the customer service from the point of view of marketing.It start with the explanation of several features that are required for a company to crystallize teamwork that finally, after all, will be provided by the success or failure of that company.These features are named: engagement, cooperation, companionship, communication, motivation and leadership.Subsequently, this article presents a section which explores human relationships and conflict management within organizations, with emphasis on attitudes, skills and personality types that present human beings as part of its essence.Finally, this text includes a section that highlights concepts related to customer service and sales techniques that exist today.

PART STUDY OF PERCEPTION OF EDUCATIONAL PROGRAMS IN THE LIBRARY COMMUNITY: OPINION (AS) EMPLOYERS (AS) AND GRADUATES (AS) SCHOOL LIBRARY, DOCUMENTATION AND INFORMATION FOR THE NATIONAL UNIVERSITY

This article provides a brief description of some general aspects of self-evaluation process conducted in the School of Library, Documentation and Information from the National University of Costa Rica, to obtain accreditation from the career of Library and Documentation in 2005 and to achieve re-accreditation in 2009.The objective consists in a comparison between the two evaluation processes from the point of view of two specific sectors, employers and graduates, and presents the views provided by each of them as a partial analysis of the social impact assessment of educational programs in the community librarianship as a first input to raise awareness of the importance of these studies in the institutional and national level.

LIBRARY: A DEFINITION FROM ANOTHER CONTEXT

This essay presents a series of discussions revolving around the discipline of library professionals who are trained in it.It covers the concept of Library from the formal point of view, contributed by some authors and dictionaries, but also from the particular vision of the author, who conceptualized from the working level, academy, research and daily contact with users.Therefore, it is a short journey from the traditional to the current reality with the inclusion of information technology and communication. But above all, a journey of a very personal feel.

Editorial

Welcome to a new issue of Libraries. This time, we include the contributions of several authors, both domestic and international, who contribute their ideas and approaches to further study of topics of great interest and importance in the daily work of the library profession.The Information Society, a term first used in the seventies and regain strength in the nineties, points to a new conception of society, where any person, company or group can access and share all kinds of information, no matter where or how.This can be achieved thanks to the emergence of new technologies and advanced information and communication technologies (ICT) that enable search, storage, processing, safeguarding and dissemination of information to any person who needs .

Free software: an alternative to automate information units

The document begins by describing the problem of budget information units and the high cost of commercial software that specializes in library automation. Describes the origins of free software and its meaning. Mentioned the three levels of automation in library: catalog automation, generation of repositories and full automation. Mentioned the various free software applications for each of the levels and offers a number of advantages and disadvantages in the use of these products. Concludes that the automation project is hard but full of satisfaction, emphasizing that there is no cost-free project, because if it is true that free software is free, there are other costs related to implementation, training and commissioning project progress.

Competition in the management of information through the use of ICT

This article presents a literature review on current issues in the field of library science, related to competence in the management and use of information, information technology and communication, information society and knowledge among others. It further seeks to highlight the importance of users to acquire these skills so they can deal effectively with decision-making, problem solving, conducting investigations and their own training. This is possible if the information and documentation systems as dynamic agents engaged to distribute scientific and technical knowledge.

Summit between West Chester University, Pennsylvania, USA and Universidad Nacional, Heredia Costa Rica. Global Library Literacy Initiative: An Intercultural Learning Experience

 This document describes the experience of academic cooperation between professionals in the field of library science, both from West Chester University (WCU), and the National University (UNA) of Costa Rica. The event took place at West Chester University during the week May 4th to May 8th, 2009. The objectives of this revolved around the exchange of ideas and interests in the academic and cultural relations between the two universities. In addition, it unveiled several services and procedures in the handling of information and highlighted the importance of promoting the exchange of students from both institutions. Finally, this article highlights the schedule of activities to integrate international and intercultural perspective in various areas related to the teaching-learning process, the contribution of university libraries on student success and techniques of information dissemination.

Reaccreditation ceremony of the career of Library and Documentation of the National University

This section presents information on the delivery ceremony of the official certificate of reaccreditation, by the SINAES, to the career of Diploma, Bachelor (with the following two emphases: Information Management, Information Technology and Communication) and Bachelor of Library and Documentation, held last March 3, 2011. It includes some of the speeches delivered that night, and several photographs illustrating such an important event for both the School of Library and to the university community.

Proposal for linking the school library of the School Education Unit Four Queens in the nursery of J. Francisco Public Library Orlich Tibás Canton, Heredia, Costa Rica

Since classical antiquity, the public library has been the institution that helps people to know their history and face the changes that society increasingly demands. Similarly, school libraries are piloting the learning of children; in them, manage to have their first contact with books, his first great travel stories with dinosaurs, robots, fiction, among others through the stories, legends and knowledge games. School libraries contribute to strengthening reading habits from the earliest years of life.In conducting the research, developed an assessment of the current situation of the two libraries under study, based on the following variables: services, human resources, budget, infrastructure, children's collection, furniture, electronic equipment and audiovisual, recreational interests, needs of information, socio-cultural characteristics and availability. This was achieved through the collection of information externada by children of preschool and junior, mothers or guardians and teachers of the Education Unit of Four Queens and in charge of the School Library Education Unit Four Queens (BEUPCR) and J. Francisco Public Library Orlich (BPFJO).According to the diagnosis and analysis of information, it is shown that the aspects related to personnel, electronic equipment and resources are limited, in addition, there were deficiencies in infrastructure BEUPCR.

Editorial

As international contribution, we have an excellent essay by fellow Mexican Guillermo Hector Alfaro, who proposes an interesting analysis of the relationship between history and library science and urges us to take up the study of the past of our discipline in order to establish it in a field of knowledge thoroughly scientific.These articles examine both the purely practical and those that require theoretical analysis for the growth and development of our subject area. Finally, we urge all the library community to participate and return to the Library Journal, your contributions, in particular, articles, essays and technical reports.