First tentative draft : instructions for field work of the signal branch of the engineering section of the Interstate Commerce Commission /

Cover title.

A study of legal, institutional and financial issues relating to water supply management in the northeastern Illinois region : prepared for Northeastern Illinois Planning Commission, Chicago, Illinois /

Includes bibliographical references.

Annual report on accidents/incidents involving hazardous materials on railroads in Illinois.

Description based on: 1989.

Assessment of retail and wholesale market competition in the Illinois electric industry /

In this report, the Commission examines developments relevant to the competitiveness of the retail and wholesale markets. In the retail market, two key indicators of activity are examined: The first indicator is the rate of customer switching from bundled services to "delivery services." Customers taking delivery services are either purchasing power and energy from ARES or are purchasing power and energy from the host utility on an "unbundled" basis under the utility's delivery services tariffs. Currently, bundled power sales mainly consist of sales to customers under the Sec. 16-110 "Power Purchase Option" (PPO). The second indicator of retail activity presented in this report is the number of suppliers active in the State's nine service territories.

Assessment of competition in the Illinois electric industry ...

A report by the Illinois Commerce Commission required by Section 16-120 of the Public Utilities Act which directs the Commission to provide the General Assembly with its assessment of the competitiveness of the markets for services provided under Article XVI of the Act.

Consumer participation in the regulatory process /

Cover title.

Municipal aggregation in Illinois : an estimate of the potential costs and savings from municipal aggregation for selected Illinois communities : a report to the Illinois General Assembly /

"This report addresses the potential benefits of municipal aggregation of retail electric customers as a means for customers to benefit from the Electric Service Customer Choice and Rate Relief Law of 1997 (Public Act 90-561), referred to in this report as the Customer Choice Law. This report was authorized by the General Assembly on June 26, 2002, in Public Act 92-0585."--P. ii.

Rail grade crossing safety in Fox River Grove, Illinois, a report required by P.A. 90-187.

Cover title.

Report concerning the billing practices of public utilities providing gas service to consumers in Illinois /

Pursuant to HR 102, this report contains information pertaining to the guidelines that govern the practice of using estimates in issuing utility bills, the methodologies used by utilities in estimating usage, and standards for accuracy of metering devices.

Retail and wholesale competition in the Illinois electric industry : ... triennial report /

"A report by the Illinois Commerce Commission required by Section 16-120(a) of the Public Utilities Act which directs the Commission to provide the General Assembly with its assessment of the competitiveness of the markets for services provided under Article XVI of the Act."

Reorganizing a technical services division using collaborative evidence based information practice at Auraria Library

The article focuses on the evidence-based information practice (EBIP) applied at the Auraria Library in Denver, Colorado during the reorganization of its technical services division. Collaboration processes were established for the technical services division through the reorganization and redefinition of workflows. There are several factors that form part of the redefinition of roles including personal interests, department needs, and library needs. A collaborative EBIP environment was created in the division by addressing issues of workplace hierarchies, by the distribution of problem solving, and by the encouragement of reflective dialogue.

Inward internationalization of consumer services : lessons from Australian firms

Purpose - The aim of this paper is to explore the inward internationalization process of consumer services. A review of the service internationalization literature is conducted and the resource-based view of the firm is used as a theoretical approach. Design/methodology - Case study methodology is used to explore the internationalization process of five different consumer service sectors: tourism, education, accommodation, transport and entertainment. The main data collection method was interviews conducted with top managers of 12 Australian consumer service firms from these sectors. Findings - Findings of this study show that inward internationalizing services confront most of their barriers, such as immigration policies, exchange rate fluctuations, and cultural differences, in the domestic market where the service is provided. The findings also suggest that superior intentional performance for consumer service firms combines firm-specific resources and capabilities, such as market orientation, service quality, cultural sensitivity, international communicational activities, partnerships and networks, with country-specific resources and capabilities, such as country-of-origin image and government support. Research limitations/implications - This is one of the few studies in the academic literature that directly addresses the issue of inward internationalization of consumer services. Limitations derive from the qualitative nature of this study. Practical implications - The process of inward internationalization applies to a broad range of service industries and can assist firms to develop more effective international marketing strategies. Originality/value - This study contributes to the international services literature by identifying the main barriers and drivers of international performance for inward internationalizing consumer service firms, which is a topic that has been neglected in the literature.