e-Tutor : papel e interven����o na aprendizagem colaborativa em ambientes h��bridos

Relat��rio de est��gio apresentado �� Escola Superior de Educa����o de Santar��m para cumprimento dos requisitos necess��rios �� obten����o do grau de mestre em Educa����o e Comunica����o Multim��dia

e-Tutor : papel e interven����o na aprendizagem colaborativa em ambientes h��bridos

Relat��rio de est��gio apresentado �� Escola Superior de Educa����o de Santar��m para cumprimento dos requisitos necess��rios �� obten����o do grau de mestre em Educa����o e Comunica����o Multim��dia

PROPUESTA PARA LA CREACI��N DE UNA BIBLIOTECA VIRTUAL EN LA UNIVERSIDAD LATINOAMERICANA DE CIENCIA Y TECNOLOG��A ULACIT

La Universidad Latinoamericana de Ciencia y Tecnolog��a (ULACIT) es una universidad privada que fomenta el desarrollo de la ciencia y la tecnolog��a entre sus estudiantes. Adem��s, ULACIT participa en el proceso de acreditaci��n nacional ante SINAES��� (Sistema Nacional para la Acreditaci��n de la Educaci��n Superior).Pese a esto y conscientes de la importancia que conlleva una buena biblioteca en una instituci��n de educaci��n superior, se ha visto que la biblioteca de esta Universidad no re��ne las condiciones necesarias para responder a las demandas y exigencias que el usuario de hoy requiere de ellas. Por lo contrario, se carece de tecnolog��a actualizada para prestar servicios documentales de informaci��n y de interacci��n acad��mica, que se ajuste a los prop��sitos de la instituci��n.

A qualidade e o modelo common assessment framework: O caso dos Servi��os Acad��micos da Universidade de ��vora

Uma das condi����es que mais influencia a competitividade entre institui����es de ensino �� a Qualidade. Sendo a sociedade cada vez mais exigente, �� necess��rio medir e avali��-la. A utiliza����o de uma ferramenta de autoavalia����o, desenvolvida ao n��vel da Uni��o Europeia, a Common Assessment Framework (CAF), que teve como modelo de origem o European Foundation for Quality Management (EFQM), veio permitir a medi����o da qualidade dos servi��os prestados na administra����o p��blica. Este estudo apresenta os diversos aspectos referentes �� tem��tica da qualidade, o modelo CAF e os principais resultados obtidos num inqu��rito por question��rio, junto dos alunos, colaboradores internos e gestores dos Servi��os Acad��micos da Universidade de ��vora, com o objectivo de avaliar o grau de satisfa����o com a qualidade do servi��o prestado, o desempenho de todas as partes interessadas e, consequentemente, a sustentabilidade desse servi��o. Desses resultados retiraram-se alguns pontos fortes, enunciaram-se diversos pontos fracos e evidenciaram-se sugest��es de melhoria para o servi��o em estudo. Neste sentido, este trabalho serviu de diagn��stico e apresenta uma ferramenta que permite aos Servi��os acad��micos da Universidade de ��vora conhecerem-se melhor e poderem mover-se no caminho da qualidade. ABSTRACT: One of the conditions that most influences the competitiveness among institutions of education is quality. As society increasingly demanding in terms of professional skills, it is necessary to measure and assess the quality of education, through continuous improvement to achieve excellence. Currently, the quality must be measured and seen as a competitive advantage. The use of a tool for self-evaluation of the quality, developed at EU level, the Common Assessment Framework (CAF) that has had its origin on European Foundation for Quality Management (EFQM), carne allow the measurement of quality of services provided to the clients, based on an internal guidance for quality in the organization and on the adoption of quality ratings as a routine in their work. This study presents the various aspects relating to the issue of quality and the Common Assessment Framework (CAF) and presents the main results obtained through a survey by questionnaire. These questionnaires were applied to the students, staff and internal managers from the Academic Services of the University of ��vora with the aim of assessing the grade of satisfaction with the quality of the services provided, the performance of all interested parties and therefore the sustainability of this service in this institution of higher education. As results obtained on this research there are some strengths, several weaknesses and suggestions for improvement that can benefit the service under study. This work can be used as a diagnosis and gives a tool that allows Academic Services of the University of ��vora know themselves better and to be able to move on the path of quality.

An��lise do fluxo de documentos fotogr��ficos de arquivo : estudo de caso da Secretaria de Comunica����o da Universidade de Bras��lia

Disserta����o (mestrado)���Universidade de Bras��lia, Faculdade de Ci��ncia da Informa����o, Programa de P��s-Gradua����o em Ci��ncia da Informa����o, 2016.

Trabalho e fam��lia: um estudo da intera����o de pap��is com secret��rios executivos

The balance between the demands of two important spheres of human life, work and family, has become a challenge due to the pressures of the contemporary that is expanding around the difficulties of reconciling these two com��nios. In this sense, this research aimed to understand the work-family interaction in the perception of executive secretaries. The analysis approach used was qualitative research, by worrying about a reality that can not be quantified due to the subjectivity of his goal. The data collection technique used was the semistructured interview to twenty executive secretaries, servants of a Federal Institution of Higher Education. For the understanding and interpretation of the data, we used the technique of content analysis. The results of both analyzes identified the existence of conflict as enrichment in this interaction. The time was identified as the largest generator of conflict work. The overload, relationship stress and conflict emerged as elements common to both domains. As main implications of labor disputes, were revealed: problamas health for secretaries and stress. As main implications of family conflicts emerged: motivation for work, lower performance and lack of concentration. The attempt at balance was identified as the strategy most used by secretaries to minimize work-family conflict. The work-family enrichment was seen as resources that contribute to improving the lives of the secretary in both domains. The opportunity to add knowledge was highlighted as enriching element of work and family values ������as elements enriching family. The support and experience emerged as enrichment items common to both domains. Regarding the implications of enrichment resulting from the interaction of work and family, the more perceived by respondents were: increased knowledge and skills, material and psychological benefits, improved quality of life and personal and professional fulfillment. From the perception of executive secretaries, work and family spheres of human life are essential and complementary, and that help is contrary, however, this relationship is the primary management of conflicts, ie, how the individual sees and manages the negative side of the work-family

LA OCUPACI��N DE DOCENTE UNIVERSITARIO Y LA REMUNERACI��N SALARIAL: caso de los profesores de la Escuela de Bibliotecolog��a, Documentaci��n e Informaci��n la Universidad Nacional de Costa Rica

Este art��culo muestra los principales resultados de una amplia investigaci��n sobre los salarios de los profesionales en bibliotecolog��a, motivo de preocupaci��n de las autoridades de la Escuela de Bibliotecolog��a, Documentaci��n e Informaci��n de la Universidad Nacional desde el proceso de autoevaluaci��n, realizado previo a la acreditaci��n de la carrera de Bibliotecolog��a y Documentaci��n por parte del Sistema Nacional de Acreditaci��n de la Educaci��n Superior (SINAES).En esta investigaci��n se ha demostrado la inequidad salarial que afecta al docente de la Universidad Nacional, con respecto a los salarios de los profesores de otras escuelas de bibliotecolog��a y, tambi��n, al personal que ocupa puestos administrativos tanto en la misma Universidad Nacional como en el sector p��blico. Los bajos salarios de los profesores y la falta de incentivos econ��micos en una funci��n fundamental para una instituci��n de ense��anza superior, no solo es motivo de disconformidad por el personal, m��ximo la elevada carga laboral a que es sometido en una escuela acreditada, sino que impide la contrataci��n de profesores altamente calificados.

Interface de app para dispositivos m��veis de universidade virtual, caso da UAb

O avan��o das tecnologias de informa����o continua a mudar os paradigmas de ensino e aprendizagem. Os meios dispon��veis s��o cada vez mais diversificados e, com a necessidade de procurar novos estudantes e diversificar o p��blico-alvo, as institui����es de ensino superior est��o a repensar os seus modelos de neg��cio e estrat��gias pedag��gicas. A prolifera����o de dispositivos m��veis catalisa uma aposta crescente no ensino a dist��ncia (EaD) no sentido de proporcionar aprendizagens em mobilidade (m-learning). No entanto, as solu����es existentes para m-learning s��o ainda pouco adaptadas ��s recentes metodologias de EaD, na maioria das vezes funcionando como extens��o de um ambiente virtual de aprendizagem ou com muito foco nos conte��dos. Sendo a Universidade Aberta (UAb) a ��nica institui����o de ensino superior p��blico em Portugal de ensino a dist��ncia, com um modelo pedag��gico pr��prio, constitui um natural caso de aplica����o de tecnologia m��vel em novos contextos de aprendizagem, importando por isso estudar e desenhar os mecanismos de intera����o mais adequados com professores e estudantes em mobilidade. Adotou-se neste trabalho a metodologia Design Science Research, tendo sido identificadas as caracter��sticas e comportamentos de potenciais utilizadores, e definidas as funcionalidades que devem ser disponibilizadas na primeira vers��o de uma aplica����o para dispositivos m��veis (app) no contexto do ensino a dist��ncia. �� proposto o design da interface dessa app, usando o modelo da UAb como caso de aplica����o, e disponibilizada uma lista de orienta����es para o desenvolvimento do prot��tipo funcional. Da investiga����o realizada, concluiu-se que a interface proposta constitui um modelo v��lido para o desenho de uma app para aprendizagens em mobilidade, no regime de ensino de uma universidade virtual. A partir deste modelo, as institui����es de ensino superior podem desenvolver apps adaptando-se ao avan��o das Tecnologias de Informa����o e Comunica����o e ficarem alinhadas com as necessidades dos seus alunos e docentes, particularmente se dispuserem de oferta formativa a dist��ncia.

The use of ISO 9001 quality standard in higher education institution libraries

[eng] ISO standard 9001 is one of a set of management tools that libraries have adopted in recent years. This article focuses on libraries in higher education institutions that have received ISO certification of their quality management systems (ISO standard 9001:2000). We examine their reasons for seeking certification and the advantages and difficulties they have encountered in applying this ISO standard. Finally, we consider the future prospects of ISO standard 9001 in university libraries.

The Profile of a Manager in Higher Education Institution in Latin America: The Case of the EBAPE

The aim of this study is to analyze the profile of today���s manager, according to the classical management literature, working on internationalized higher education institute. This paper draws together knowledge about the manager���s profile in a corporate environment and how it can be appreciated in a higher education institute all of this taking into consideration the environment that nowadays exists in these institutions. Data were collected through semi-structured interviews, with professors of the Fundacao Getulio Vargas, more specific on their Public and Business Administration School (EBAPE), which had active roles on its development, internationalization and during some point in time their management. The findings obtained where analyzed under the perspective brought by the theoretical reference framework, and, based on this approach is represented the manager whom could have a better perspective to administrate a higher education institute.

V��gyott kult��ra ��s re��lis ��rt��k��t��let - Tud��smenedzsment-rendszer ki��p��t��s��nek el��felt��tele egy fels��oktat��si int��zm��nyben (Desired culture and real value judgement ��� Precondition of development a knowledge management system in a higher education institution)

A tud��smenedzsment-rendszerek ki��p��t��se ��s m��k��dtet��se egyre n��pszer��bb v��llalati c��l. A legnagyobb igyekezet ellen��re is kudarccal v��gz��dhet egy ilyen v��ltoz��s megval��s��t��sa, ha a sz��ks��ges felt��telek n��lk��l pr��b��lkozunk ezzel a beavatkoz��ssal a szervezet ��let��ben. Az egyik legfontosabb el��felt��tel a bizalomra, k��z��s tanul��sra, fejl��d��sre ��p��l��, nyitott szervezeti kult��ra, mely a tanul��szervezeti jellemz��kkel ��rhat�� le. A szerz��k kutat��sukban arra voltak k��v��ncsiak, milyen elk��pzel��seik, v��gyaik vannak a fels��oktat��sban oktat�� koll��g��knak az ide��lisnak nevezett szervezeti kult��r��r��l. Ezeket az elk��pzel��seket egy k��ls�� tan��csad�� c��g ��ltal v��gzett k��rd����ves felm��r��sen alapul�� vizsg��lat seg��ts��g��vel tudt��k meg, melynek ki��rt��kel��s��re a circumplex-m��dszer szolg��lt. Az eredm��nyeket ��sszevetett��k a tanul��szervezeti jellemz��kkel, vizsg��lva azt a hipot��zist, miszerint az oktat�� koll��g��k tudat alatt is olyan ide��lis szervezetet k��pzelnek el, mely a tanul��szervezeti kult��ra jellemz��ivel azonos. _________ To create and to operate a knowledge management system is becoming a more and more popular target of the companies. Realizing the changes above can result in a failure ��� in spite of the biggest will ��� if organizations lack certain prerequisites which are necessary in companies��� lives. One of the most important prerequisites is organizational culture which can be characterized by confidence, common learning, development and open atmosphere. This is called a learning organizational culture. In their research the authors would have liked to know what kind of dreams the colleagues have about their own organizational culture. They achieve these results from an investigation with questionnaires which were realized by an advisory team. To evaluating the results of this investigation circumplex method was used. These results were compared with the characteristics of learning organization to confirm our hypothesis. According to this idea colleagues have the same images about their successful organization as the characteristics of learning organizations.

Private cloud computing platforms. Analysis and implementation in a Higher Education Institution

The constant evolution of the Internet and its increasing use and subsequent entailing to private and public activities, resulting in a strong impact on their survival, originates an emerging technology. Through cloud computing, it is possible to abstract users from the lower layers to the business, focusing only on what is most important to manage and with the advantage of being able to grow (or degrades) resources as needed. The paradigm of cloud arises from the necessity of optimization of IT resources evolving in an emergent and rapidly expanding and technology. In this regard, after a study of the most common cloud platforms and the tactic of the current implementation of the technologies applied at the Institute of Biomedical Sciences of Abel Salazar and Faculty of Pharmacy of Oporto University a proposed evolution is suggested in order adorn certain requirements in the context of cloud computing.

The Expenditure Impacts of Individual Higher Education Institutions (HEIs) and their Students on the Scottish Economy under Devolution: Homogeneity or Heterogeneity?

Comparing each of the twenty Higher Education Institutions (HEIs) in Scotland as separate sectors in an Input-Output table suggests their expenditure patterns are homogenous and that the apparent heterogeneity of their impacts is primarily driven by scale. However, a disaggregation of their income by source reveals a disparity in their dependence upon funding from the devolved Scottish Government and their ability to draw in income/funding from external sources. Acknowledging the binding budget constraint of the Scottish Government and deriving balanced expenditure multipliers reveals large differences in the net-expenditure impact of HEIs upon the Scottish economy, with the source of variation being the origin of income. Applying a novel treatment of student expenditure impacts, identifying the amount of exogenous spending per student, modifies the heterogeneity of the overall expenditure impacts. On balance this suggests that the impacts of impending budget cut-backs will be quite different by institution depending on their sensitivity to public funding. However, predicting the outcome of budget cutbacks at the margin is problematic as we do not know whether public and external incomes are complements or substitutions (and indeed this may vary between individual HEIs).

The Expenditure Impacts of Individual Higher Education Institutions (HEIs) and their Students on the Welsh Economy: Homogeneity or Heterogeneity?

This paper replicates the analysis of Scottish HEIs in Hermannsson et al (2010a) for the case of Wales in order to provide a self-contained analysis that is readily accessible by those whose primary concern is with the regional impacts of Welsh HEIs. When we treat each of the twelve Higher Education Institutions (HEIs) that existed in Wales in 2006 as separate sectors in conventional input-output analysis, their expenditure impacts per unit of final demand appear rather homogenous, with the apparent heterogeneity of their overall impacts being primarily driven by scale. However, a disaggregation of their income by source reveals considerable variation in their dependence upon funding from the devolved Welsh Assembly Government and their ability to draw in income/funding from external sources. Acknowledging the binding budget constraint of the Welsh Assembly Government and deriving balanced expenditure multipliers reveals large differences in the net-expenditure impact of HEIs upon the Welsh economy, with the source of variation being the origin of income. Applying a novel treatment of student expenditure impacts, identifying the amount of exogenous spending per student, modifies the heterogeneity of the overall expenditure impacts. On balance this suggests that the impacts of impending budget cut-backs will be quite different by institution depending on their sensitivity to public funding. However, predicting the outcome of budget cutbacks at the margin is problematic for reasons that we identify.

The Expenditure Impacts of London-based Individual Higher Education Institutions (HEIs) and their Students on the Economy of England: Homogeneity or Heterogeneity?

This paper replicates the analysis of Scottish HEIs in Hermannsson et al (2010a) to identify the impact of London-based HEIs on the English economy in order to provide a self-contained analysis that is readily accessible by those whose primary concern is with the regional impacts of London HEIs. When we treat each of the 38 London-based Higher Education Institutions (HEIs) that existed in England in 2006 as separate sectors in conventional input-output analysis, their expenditure impacts per unit of final demand appear rather homogenous (though less so than HEIs in Wales and Scotland), with the apparent heterogeneity of their overall impacts being primarily driven by scale. However, a disaggregation of their income by source reveals considerable variation in their dependence upon general public funding and their ability to draw in income/funding from external sources. Acknowledging the possible alternative uses of the public funding and deriving balanced expenditure multipliers reveals large differences in the net-expenditure impact of London HEIs upon the English economy, with the source of variation being the origin of income. Applying a novel treatment of student expenditure impacts, identifying the amount of exogenous spending per student, modifies the heterogeneity of the overall expenditure impacts. On balance this suggests that the impacts of impending budget cut-backs will be quite different by institution depending on their sensitivity to public funding. However, predicting the outcome of budget cutbacks at the margin is problematic for reasons that we identify.