Privatization, cooperation and costs of solid waste services in small towns

This paper analyzes the cost implications of privatization and cooperation in the provision of solid waste services for a sample of small municipalities. In conducting this empirical analysis, a survey is first designed and administered to municipalities in the Spanish region of Aragon, and then an estimation of the determinants of service costs is undertaken, considering the possible endogeneity of delivery choices. Our findings indicate that cooperation is more effective than privatization in saving costs. Both production forms can enable small municipalities to cut costs by exploiting scale economies. However, the fact that inter-municipal cooperation involves lower transaction costs and is less likely to be affected by competition problems would seem to account for the fact that it is a more effective way of reducing costs.

Services "amis des jeunes": promouvoir des soins adaptés aux adolescents [Youth friendly health services: how to promote quality health care for adolescents].

Beaucoup de jeunes éprouvent des difficultés à demander une aide médicale et psychosociale alors qu'ils en auraient bien besoin. Cela est lié au processus d'autonomisation propre à cette période de la vie : les adolescents souhaitent résoudre leurs problèmes eux-mêmes. Pour améliorer la qualité des soins aux jeunes, l'Organisation mondiale de la santé, avec l'UNICEF et d'autres organismes, a développé le concept de youth friendly health services ; services amis des jeunes. Ce concept repose sur plusieurs principes, comme l'accessibilité, la flexibilité, une formation spécifique du personnel, le respect de la neutralité et de la confidentialité, compétences communicationnelles, etc. L'application de cette approche ne se limite pas aux centres spécialisés en médecine de l'adolescence, mais devra être progressivement implantée dans toutes les structures de soins accueillant des jeunes. Many young people have difficulties requesting medical or psychosocial support, although some badly need it. This difficulty is related to the fact that, as part of their search for autonomy, young people prefer to solve their problems by themselves. To improve the quality of care, the World Health Organization, UNICEF and allied organizations have developed the concept of "Youth friendly health services". This concept includes policies and strategies to improve the accessibility and flexibility, staff's competence and communication skills, etc. Such an approach should not be limited to specialized centers for adolescent health. It should be adopted by all health care institutions dealing with young people.

Managing regulatory risks when outsourcing network-related services in the electricity distribution sector

Deregulation of the electricity sector liberated the electricity sale and production for competitive forces while in the network business, electricity transmission and distribution, natural monopoly positions were recognised. Deregulation was accompanied by efficiencyoriented thinking on the whole electricity supply industry. For electricity distribution this meant a transition from a public service towards profit-driven business guided by economic regulation. Regulation is the primary means to enforce societal and other goals in the regulated monopoly sector. The design of economic regulation is concerned with two main attributes; end-customer price and quality of electricity distribution services. Regulation limits the costs of the regulated company but also defines the desired quality of monopoly services. The characteristics of the regulatory framework and the incentives it provides are therefore decisive for the electricity distribution sector. Regulation is not a static factor; changes in the regulatory practices cause discontinuity points, which in turn generate risks. A variety of social and environmental concerns together with technological advancements have emphasised the relevance of quality regulation, which is expected to lead to the large-scale replacement of overhead lines with underground cables. The electricity network construction activity is therefore currently witnessing revolutionary changes in its competitive landscape. In a business characterised by high statutory involvement and a high level of sunk costs, recognising and understanding the regulatory risks becomes a key success factor. As a response, electricity distribution companies have turned into outsourcing to attain efficiency and quality goals. This doctoral thesis addresses the impacts of regulatory risks on electricity network construction, which is a commonly outsourced activity in the electricity distribution network sector. The chosen research approach is characterised as an action analytical research on account of the fact that regulatory risks are greatly dependent on the individual nature of the regulatory regime applied in the electricity distribution sector. The main contribution of this doctoral thesis is to develop a concept for recognising and managing the business risks stemming from economic regulation. The degree of outsourcing in the sector is expected to increase in years to come. The results of the research provide new knowledge to manage the regulatory risks when outsourcing services.

Very preterm infants in Finland - Use of health care services and economic consequences during the first five years of life

The aim of this thesis was to study the health, the hospitalisations, and the use of communal health care services in very preterm children during the first five years of life. In addition, the effect of very preterm birth and prematurity-related morbidities on the costs of hospitalisations, other health care services and the cost per quality adjusted life years (QALY) were studied. This population-based study included all very preterm children (gestational age (GA) <32 weeks or birth weight<1501g, N=2 064) and full-term controls (GA 37+0−41+6, N=200 609) born in Finland during 2000-2003. The data sources included national register data, costing data from the participating hospitals and parental questionnaires. This study showed that most very preterm infants born in Finland survived without prematurity-related morbidities diagnosed during the first years of life. They required relatively little hospital care after the initial discharge, which accounted for the vast majority of the total four-year hospitalisation costs. However, a minority of children born very preterm later developing morbidities had a long initial length of stay and more re-admissions and outpatient visits during the five-year follow-up period. In particular, the number and costs of non-emergency outpatient visits were considerable in individuals with prematurity-related morbidities. The need and costs of hospitalisations decreased clearly with each follow-up year, even in individuals with morbidities. The health-care related costs during the fifth year of life in children born very preterm without prematurity-related morbidities were close to the costs in infants born healthy at term. The cost per QALY of 19,245 € was at an acceptable level already by four years of age in the very preterm population as a whole. Prematurity-related later morbidities and decreasing GA increased the costs per QALY. As the initial hospital stay accounted for a great majority of the total four-year costs, and the costs of hospitalisation decreased with each follow-up year, the cost per QALY is likely to decrease with age. In conclusion, the majority of costs arising after the initial hospitalisation were associated with morbidities related to prematurity. Therefore offering high-quality neonatal care to prevent later morbidities in very preterm survivors has a long-term impact on the cost per QALY. In addition, this study indicates that when estimating the costs of prematurity after the first year of life, one should calculate not only the hospitalisation costs, but also other costs for social welfare services, primary care, and therapies, as these exceed the hospitalisation costs in very preterm infants during the fifth year of life.

The progress and obstacles of implementing and improving e-government in Islamic Republic of Iran

To improving efficiency and transparency of government services, government authorities may increase the frequency of interaction between citizens and government as well as improving the quality of the government services and trust. Electronic Government (E-Government) in definition is the delivery of government services to citizens, businesses, and government organizations through the use of internet, web based applications, and Information and Communication Technologies (ICTs) is the solution to build more reliable and efficient contact with citizens. Like the developing and developed countries, Iran also has been processing the various aspects of ICT, IT, and e-Government. Though, in order to implement and improve e-Government; Iran has faced with some obstacles. Therefore, the purpose of this thesis is to study progress of e- Government and identify obstacles of implementing and improving e Government in Iran. In this thesis, based on the literature review, the progress of e-Government in Iran was studied and various obstacles were identified. Therefore, as a result, e- Government of Iran is said to be in the transactional stage of the United Nations’ e-Government maturity stages. In addition, establishing more reliable, efficient, and accurate e-Government initiatives, plans, guidelines, and strategies will extremely enhance e-Government status of Iran. On the other hand, the needs of the citizens should always be under consideration when implementing and improving e-Government services; because citizens are considered to be at the core of every e-Government services and the responsibilities of the authorities.

Profiling the Value of Industrial Maintenance Services

Industrial maintenance can be executed internally, acquired from the original equipment manufacturer or outsourced to a service provider, and this concludes in many different kind of business relationships. To maximize the total value in a maintenance business relationship it is important to know what the partner values. The value of maintenance services can be considered to consist of value elements and the perceived total value for the customer and the service provider is the sum of these value elements. The specific objectives of this thesis are to identify the most important value elements for the maintenance service customer and provider and also to recognize where the value elements differ. The study was executed as a statistical analysis using the survey method. The data has been collected by an online survey sent to 345 maintenance service professionals in Finland. In the survey, four different types of value elements were considered: the customer’s high critical and low critical items and the service provider’s core and support service. The most valued elements by the respondents were reliability, safety at work, environmental safety, and operator knowledge. The least valued elements were asset management factors and access to markets. Statistically significant differences in value elements between service types were also found. As a managerial implication a value gap profile is presented. This Master’s Thesis is part of the MaiSeMa (Industrial Maintenance Services in a Renewing Business Network: Identify, Model and Manage Value) research project where network decision models are created to identify, model and manage the value of maintenance services.

Allocation optimale des ressources pour les applications et services de grille de calcul

Mémoire numérisé par la Division de la gestion de documents et des archives de l'Université de Montréal

Modèle de confiance et ontologie probabiliste pilotés par réseaux bayésiens pour la gestion des accords de services dans l’environnement de services infonuagiques

L’infonuage est un nouveau paradigme de services informatiques disponibles à la demande qui a connu une croissance fulgurante au cours de ces dix dernières années. Le fournisseur du modèle de déploiement public des services infonuagiques décrit le service à fournir, le prix, les pénalités en cas de violation des spécifications à travers un document. Ce document s’appelle le contrat de niveau de service (SLA). La signature de ce contrat par le client et le fournisseur scelle la garantie de la qualité de service à recevoir. Ceci impose au fournisseur de gérer efficacement ses ressources afin de respecter ses engagements. Malheureusement, la violation des spécifications du SLA se révèle courante, généralement en raison de l’incertitude sur le comportement du client qui peut produire un nombre variable de requêtes vu que les ressources lui semblent illimitées. Ce comportement peut, dans un premier temps, avoir un impact direct sur la disponibilité du service. Dans un second temps, des violations à répétition risquent d'influer sur le niveau de confiance du fournisseur et sur sa réputation à respecter ses engagements. Pour faire face à ces problèmes, nous avons proposé un cadre d’applications piloté par réseau bayésien qui permet, premièrement, de classifier les fournisseurs dans un répertoire en fonction de leur niveau de confiance. Celui-ci peut être géré par une entité tierce. Un client va choisir un fournisseur dans ce répertoire avant de commencer à négocier le SLA. Deuxièmement, nous avons développé une ontologie probabiliste basée sur un réseau bayésien à entités multiples pouvant tenir compte de l’incertitude et anticiper les violations par inférence. Cette ontologie permet de faire des prédictions afin de prévenir des violations en se basant sur les données historiques comme base de connaissances. Les résultats obtenus montrent l’efficacité de l’ontologie probabiliste pour la prédiction de violation dans l’ensemble des paramètres SLA appliqués dans un environnement infonuagique.

Automatische Dienstvermittlung in dienstorientierten Architekturen

Die Technologie dienstorientierter Architekturen (Service-oriented Architectures, kurz SOA) weckt große Visionen auf Seiten der Industrie wie auch der Forschung. Sie hat sich als derzeit ideale Lösung für Umgebungen, in denen sich die Anforderungen an die IT-Bedürfnisse rapide ändern, erwiesen. Heutige IT-Systeme müssen Managementaufgaben wie Softwareinstallation, -anpassung oder -austausch erlauben, ohne dabei den laufenden Betrieb wesentlich zu stören. Die dafür nötige Flexibilität bieten dienstorientierte Architekturen, in denen Softwarekomponenten in Form von Diensten zur Verfügung stehen. Ein Dienst bietet über seine Schnittstelle lokalen wie entfernten Applikationen einen Zugang zu seiner Funktionalität. Wir betrachten im Folgenden nur solche dienstorientierte Architekturen, in denen Dienste zur Laufzeit dynamisch entdeckt, gebunden, komponiert, verhandelt und adaptiert werden können. Eine Applikation kann mit unterschiedlichen Diensten arbeiten, wenn beispielsweise Dienste ausfallen oder ein neuer Dienst die Anforderungen der Applikation besser erfüllt. Eine unserer Grundvoraussetzungen lautet somit, dass sowohl das Dienstangebot als auch die Nachfrageseite variabel sind. Dienstorientierte Architekturen haben besonderes Gewicht in der Implementierung von Geschäftsprozessen. Im Rahmen des Paradigmas Enterprise Integration Architecture werden einzelne Arbeitsschritte als Dienste implementiert und ein Geschäftsprozess als Workflow von Diensten ausgeführt. Eine solche Dienstkomposition wird auch Orchestration genannt. Insbesondere für die so genannte B2B-Integration (Business-to-Business) sind Dienste das probate Mittel, um die Kommunikation über die Unternehmensgrenzen hinaus zu unterstützen. Dienste werden hier in der Regel als Web Services realisiert, welche vermöge BPEL4WS orchestriert werden. Der XML-basierte Nachrichtenverkehr und das http-Protokoll sorgen für eine Verträglichkeit zwischen heterogenen Systemen und eine Transparenz des Nachrichtenverkehrs. Anbieter dieser Dienste versprechen sich einen hohen Nutzen durch ihre öffentlichen Dienste. Zum einen hofft man auf eine vermehrte Einbindung ihrer Dienste in Softwareprozesse. Zum anderen setzt man auf das Entwickeln neuer Software auf Basis ihrer Dienste. In der Zukunft werden hunderte solcher Dienste verfügbar sein und es wird schwer für den Entwickler passende Dienstangebote zu finden. Das Projekt ADDO hat in diesem Umfeld wichtige Ergebnisse erzielt. Im Laufe des Projektes wurde erreicht, dass der Einsatz semantischer Spezifikationen es ermöglicht, Dienste sowohl im Hinblick auf ihre funktionalen als auch ihre nicht-funktionalen Eigenschaften, insbesondere die Dienstgüte, automatisch zu sichten und an Dienstaggregate zu binden [15]. Dazu wurden Ontologie-Schemata [10, 16], Abgleichalgorithmen [16, 9] und Werkzeuge entwickelt und als Framework implementiert [16]. Der in diesem Rahmen entwickelte Abgleichalgorithmus für Dienstgüte beherrscht die automatische Aushandlung von Verträgen für die Dienstnutzung, um etwa kostenpflichtige Dienste zur Dienstnutzung einzubinden. ADDO liefert einen Ansatz, Schablonen für Dienstaggregate in BPEL4WS zu erstellen, die zur Laufzeit automatisch verwaltet werden. Das Vorgehen konnte seine Effektivität beim internationalen Wettbewerb Web Service Challenge 2006 in San Francisco unter Beweis stellen: Der für ADDO entwickelte Algorithmus zur semantischen Dienstkomposition erreichte den ersten Platz. Der Algorithmus erlaubt es, unter einer sehr großenMenge angebotener Dienste eine geeignete Auswahl zu treffen, diese Dienste zu Dienstaggregaten zusammenzufassen und damit die Funktionalität eines vorgegebenen gesuchten Dienstes zu leisten. Weitere Ergebnisse des Projektes ADDO wurden auf internationalen Workshops und Konferenzen veröffentlicht. [12, 11]

Automatische Dienstvermittlung in dienstorientierten Architekturen in Aktion (ADDOaction)

In diesem Bericht werden die Ergebnisse und Fortschritte des Forschungsprojekts ADDOaction vorgestellt. Durch die Entwicklung in den letzten Jahrzehnten wurde das Internet zu einer wichtigen Infrastruktur für Geschäftsprozesse. Beliebige Anwendungen können als Dienste angeboten und übers Internet den Kunden online zur Verfügung gestellt werden. Eine flexible Dienstarchitektur ist dabei durch einen gewissen Grad an Dynamik gekennzeichnet, wo Dienste angepasst, ausgetauscht oder entfernt werden können und eventuell gleichzeitig von verschiedenen Anbietern bereitgestellt werden können. Dienste müssen dabei sowohl die funktionalen als auch die nicht-funktionalen Quality of Service (QoS) Anforderungen der Klienten erfüllen, um Kundenzufriedenheit garantieren zu können. Die Vielzahl der angebotenen Dienste und die unterschiedlichen Anforderungen der Klienten machen eine manuelle Entdeckung und ein manuelles Management der Dienste praktisch unmöglich. ADDOaction adressiert genau diese Probleme einer dienstorientierten Architektur und liefert innovative Lösungen von der automatischen Entdeckung von Diensten bis hin zur Überwachung und zum Management von Diensten zur Laufzeit.

CAC controlled services sharing a link with connectionless data services in an ATM network: a performance evaluation study

In the B-ISDN there is a provision for four classes of services, all of them supported by a single transport network (the ATM network). Three of these services, the connected oriented (CO) ones, permit connection access control (CAC) but the fourth, the connectionless oriented (CLO) one, does not. Therefore, when CLO service and CO services have to share the same ATM link, a conflict may arise. This is because a bandwidth allocation to obtain maximum statistical gain can damage the contracted ATM quality of service (QOS); and vice versa, in order to guarantee the contracted QOS, the statistical gain have to be sacrificed. The paper presents a performance evaluation study of the influence of the CLO service on a CO service (a circuit emulation service or a variable bit-rate service) when sharing the same link

Resource dimensioning aspect of heterogeneous traffic with different service requirements: Integration versus segregation

In this paper, we consider the ATM networks in which the virtual path concept is implemented. The question of how to multiplex two or more diverse traffic classes while providing different quality of service requirements is a very complicated open problem. Two distinct options are available: integration and segregation. In an integration approach all the traffic from different connections are multiplexed onto one VP. This implies that the most restrictive QOS requirements must be applied to all services. Therefore, link utilization will be decreased because unnecessarily stringent QOS is provided to all connections. With the segregation approach the problem can be much simplified if different types of traffic are separated by assigning a VP with dedicated resources (buffers and links). Therefore, resources may not be efficiently utilized because no sharing of bandwidth can take place across the VP. The probability that the bandwidth required by the accepted connections exceeds the capacity of the link is evaluated with the probability of congestion (PC). Since the PC can be expressed as the CLP, we shall simply carry out bandwidth allocation using the PC. We first focus on the influence of some parameters (CLP, bit rate and burstiness) on the capacity required by a VP supporting a single traffic class using the new convolution approach. Numerical results are presented both to compare the required capacity and to observe which conditions under each approach are preferred

Sistema distribuido colaborativo para la recuperación de documentación educativa.

Sobre la base del estudio de esquemas de comunicación asincrónicos, el presente artículo propone un framework basado en servicios web para la recuperación de documentación educativa en forma colaborativa en ambientes distribuidos, y más concretamente 1) propone describir explícitamente la intención de los mensajes entre procesos utilizando para ello performatives del estándar FIPA, y sobre la base de dicha descripción 2) presenta un conjunto de métricas que evalúan la gestión de la información y 3) define dos algoritmos que mejoran la calidad del servicio del intercambio de información en función de la mejora del proceso de recuperación de documentación educativa.

A juridical-practical framework for the investigation of crimes against granting of public housing services

The public service enterprises are victims of crimes and felonies which may reduce their capacity to perform their functions. These enterprises expend much money and effort in order to prevent those criminal behaviors. For this reason they ask from the authorities more efficient measures against crime; however, such enterprises may feel that they are not being given sufficient importance and/or remedies in dealing with such crime. The aim paper of this is not to study the problem from de substantive criminal law point of view. Rather, this paper’s goal is to study the Colombia’s Rules of Criminal Procedure, which regulate the investigation of this kind of crime. The article will look particularly at the competency of the relevant authorities at the investigative stages. Finally, it will make some recommendations regarding a proper route towards the investigation of these criminal behaviors.

Enhanced fault recovery methods for protected traffic services in GMPLS networks

Les noves tecnologies a la xarxa ens permeten transportar, cada cop més, grans volums d' informació i trànsit de xarxa amb diferents nivells de prioritat. En aquest escenari, on s'ofereix una millor qualitat de servei, les conseqüències d'una fallada en un enllaç o en un node esdevenen més importants. Multiprotocol Lavel Switching (MPLS), juntament amb l'extensió a MPLS generalitzat (GMPLS), proporcionen mecanismes ràpids de recuperació de fallada establint camins, Label Switch Path (LSPs), redundants per ser utilitzats com a camins alternatius. En cas de fallada podrem utilitzar aquests camins per redireccionar el trànsit. El principal objectiu d'aquesta tesi ha estat millorar alguns dels actuals mecanismes de recuperació de fallades MPLS/GMPLS, amb l'objectiu de suportar els requeriments de protecció dels serveis proporcionats per la nova Internet. Per tal de fer aquesta avaluació s'han tingut en compte alguns paràmetres de qualitat de protecció com els temps de recuperació de fallada, les pèrdues de paquets o el consum de recursos. En aquesta tesi presentem una completa revisió i comparació dels principals mètodes de recuperació de fallada basats en MPLS. Aquest anàlisi inclou els mètodes de protecció del camí (backups globals, backups inversos i protecció 1+1), els mètodes de protecció locals i els mètodes de protecció de segments. També s'ha tingut en compte l'extensió d'aquests mecanismes a les xarxes òptiques mitjançant el pla de control proporcionat per GMPLS. En una primera fase d'aquest treball, cada mètode de recuperació de fallades és analitzat sense tenir en compte restriccions de recursos o de topologia. Aquest anàlisi ens dóna una primera classificació dels millors mecanismes de protecció en termes de pèrdues de paquets i temps de recuperació. Aquest primer anàlisi no és aplicable a xarxes reals. Per tal de tenir en compte aquest nou escenari, en una segona fase, s'analitzen els algorismes d'encaminament on sí tindrem en compte aquestes limitacions i restriccions de la xarxa. Es presenten alguns dels principals algorismes d'encaminament amb qualitat de servei i alguna de les principals propostes d'encaminament per xarxes MPLS. La majoria dels actual algorismes d'encaminament no tenen en compte l'establiment de rutes alternatives o utilitzen els mateixos objectius per seleccionar els camins de treball i els de protecció. Per millorar el nivell de protecció introduïm i formalitzem dos nous conceptes: la Probabilitat de fallada de la xarxa i l'Impacte de fallada. Un anàlisi de la xarxa a nivell físic proporciona un primer element per avaluar el nivell de protecció en termes de fiabilitat i disponibilitat de la xarxa. Formalitzem l'impacte d'una fallada, quant a la degradació de la qualitat de servei (en termes de retard i pèrdues de paquets). Expliquem la nostra proposta per reduir la probabilitat de fallada i l'impacte de fallada. Per últim fem una nova definició i classificació dels serveis de xarxa segons els valors requerits de probabilitat de fallada i impacte. Un dels aspectes que destaquem dels resultats d'aquesta tesi és que els mecanismes de protecció global del camí maximitzen la fiabilitat de la xarxa, mentre que les tècniques de protecció local o de segments de xarxa minimitzen l'impacte de fallada. Per tant podem assolir mínim impacte i màxima fiabilitat aplicant protecció local a tota la xarxa, però no és una proposta escalable en termes de consum de recursos. Nosaltres proposem un mecanisme intermig, aplicant protecció de segments combinat amb el nostre model d'avaluació de la probabilitat de fallada. Resumint, aquesta tesi presenta diversos mecanismes per l'anàlisi del nivell de protecció de la xarxa. Els resultats dels models i mecanismes proposats milloren la fiabilitat i minimitzen l'impacte d'una fallada en la xarxa.