Recreational Food Service is Big Business

In the analysis - Recreational Food Service Is Big Business - by Gary Horvath, President, Recreational Foodservice Division, Service America Corporation and Mickey Warner, Associate Professor School of Hospitality Management at Florida International University, Horvath and Warner initially state: “Recreational food service is very different from routine food service management. The authors review the market and the management planning and challenges that create that difference.” Recreational food is loosely defined by the authors as food for special events. These can be one-time events, repeated events that are not on a fixed schedule [i.e. concerts], weekly events such as football-baseball-or basketball games, or other similar venues. Concessions are a large part of these fan based settings. “An anticipated 101,000 fans at a per capita spending of $5-6 [were expected]. A typical concessions menu of hot dogs, popcorn, soda, beer, snacks, novelty foods, candy, and tobacco products comprises this market segment,” say Horvath and Warner in reference to the Super-Bowl XXI football championship game, held in Rose Bowl stadium in Pasadena, California, on January 25, 1987. Some of the article is based upon that event. These food service efforts focus on the individual fan, but do extend to the corporate-organizational level as well. Your authors will have you know that catering is definitely a part of this equation. The monies spent and earned are phenomenal. “Special events of this type attract numerous corporate catering opportunities for companies entertaining VIP guest lists,” the authors inform. “Hospitality tents usually consist of a pregame cocktail party and buffet and a post-game celebration with musical entertainment held in lavishly decorated tents erected at the site. In this case a total of 5,000 covers, at a price of $200 each, for 12-15 separate parties were anticipated.” Horvath and Warner also want you to know that novelties and souvenirs make up an essential part of this, the recreational food service market. “Novelties and souvenirs are a primary market and source of revenue for every stadium food service operator,” say Horvath and Warner. The term, “per capita spending is the measurement used by the industry to evaluate sales potential per attendee at an event,” say the authors. Of course, with the solid revenue figures involved as well as the number of people anticipated for such events, planning is crucial, say Horvath and Warner. Training of staff, purchasing and supply, money and banking, facility access, and equipment, are a few of the elements to be negotiated. Through both graphs and text, Horvath and Warner do provide a fairly detailed outline of what a six-step event plan consists of.

Industry Education: The Merger Continues

In the discussion - Industry Education: The Merger Continues - by Rob Heiman Assistant Professor Hospitality Food Service Management at Kent State University, the author originally declares, “Integrating the process of an on-going catering and banquet function with that of selected behavioral academic objectives leads to an effective, practical course of instruction in catering and banquet management. Through an illustrated model, this article highlights such a merger while addressing a variety of related problems and concerns to the discipline of hospitality food service management education.” The article stresses the importance of blending the theoretical; curriculum based learning process with that of a hands-on approach, in essence combining an in-reality working program, with academics, to develop a well rounded hospitality student. “How many programs are enjoying the luxury of excessive demand for students from industry [?],” the author asks in proxy for, and to highlight the immense need for qualified personnel in the hospitality industry. As the author describes it, “An ideal education program concerns itself with the integration of theory and simulation with hands-on experience to teach the cognitive as well as the technical skills required to achieve the pre-determined hospitality education objectives.” In food service one way to achieve this integrated learning curve is to have the students prepare foods and then consume them. Heiman suggests this will quickly illustrate to students the rights and wrongs of food preparation. Another way is to have students integrating the academic program with feeding the university population. Your author offers more illustrations on similar principles. Heiman takes special care in characterizing the banquet and catering portions of the food service industry, and he offers empirical data to support the descriptions. It is in these areas, banquet and catering, that Heiman says special attention is needed to produce qualified students to those fields. This is the real focus of the discussion, and it is in this venue that the remainder of the article is devoted. “Based on the perception that quality education is aided by implementing project assignments through the course of study in food service education, a model description can be implemented for a course in Catering and Banquet Management and Operations. This project model first considers the prioritized objectives of education and industry and then illustrates the successful merging of resources for mutual benefits,” Heiman sketches. The model referred to above is also the one aforementioned in the thesis statement at the beginning of the article. This model is divided into six major components; Heiman lists and details them. “The model has been tested through two semesters involving 29 students,” says Heiman. “Reaction by all participants has been extremely positive. Recent graduates of this type of program have received a sound theoretical framework and demonstrated their creative interpretation of this theory in practical application,” Heiman says in summation.

Food and beverage management

Abstract and faculty adviser information are not available for this thesis.

SLA-Based Guidelines for Database Transitioning

Component-based Software Engineering (CBSE) and Service-Oriented Architecture (SOA) became popular ways to develop software over the last years. During the life-cycle of a software system, several components and services can be developed, evolved and replaced. In production environments, the replacement of core components, such as databases, is often a risky and delicate operation, where several factors and stakeholders should be considered. Service Level Agreement (SLA), according to ITILv3’s official glossary, is “an agreement between an IT service provider and a customer. The agreement consists on a set of measurable constraints that a service provider must guarantee to its customers.”. In practical terms, SLA is a document that a service provider delivers to its consumers with minimum quality of service (QoS) metrics.This work is intended to assesses and improve the use of SLAs to guide the transitioning process of databases on production environments. In particular, in this work we propose SLA-Based Guidelines/Process to support migrations from a relational database management system (RDBMS) to a NoSQL one. Our study is validated by case studies.

An Examination of Customers’ Attitudes about Table Top Technology in Full-Service Restaurants

This paper examines the influence of customer-facing technology in full-service restaurants. As a new addition to the service experience, tabletop devices offer the customer more control over the dining experience, and also increase customer participation in the service process, which has the potential to upset the traditional exchange between service providers and customers in restaurants. To examine how customers react to the use of tabletop devices, this study examines 1,343 point-of-sales transactions from 20 units of a full-service casual dining restaurant chain and matches customer in-restaurant transactions to their reactions to tabletop devices used during their meals. Results show that over 70% of the customers who used tabletop devices reported positive affect toward the device, with approximately 79% of customers reporting that the device improved their experience, citing convenience, ease of use, and credit card security as some benefits of using the technology. Approximately 80% of the customers who used the device reported that they would return to the restaurant because of the positive affect. The results also indicate that likeability of the device and tip percentage were positively and significantly connected to customer reports of the devices having a positive effect on experience and on desire to return. In addition, when customers reported increased return intentions, likeability of the device was higher regardless of reports of the device improving restaurant experience, showing that the introduction of tabletop devices had a positive effect for most—but not all—customers.

Gerenciamento de impressões e qualidade dos serviços em hotéis da Paraíba

The present study has got as its aim to show how the impressions management is being used by the hotels in Paraiba State. For that, the dramma or role play perspective has been adopted as a model for service management. From the theater metaphor, the physical environment and its components can be seen as a scenery of the service show. We conduct the reader to notice the importance of the consummer about the service quality demand and its influence on his satisfaction. A methodology with exploring and qualifying nature has been adopted by using the analyses of content technique in interviews applied to hotel managers lebeled as having 4 and 5 stars in the State, trying to check how impression management takes place, identifying impression management tools used in relation to the physical evidences and to contacting people, as well as checking managers views in the survey about the use of impression management for client satisfaction make. The information revealed that managers, maybe for being unaware about impression management theory, haven t considered neither the physical evidences yet, nor contacting people as marketing tools. About the physical evidences, we could see that hotels take actions in a pulverized way referring to environment decoration and colors, however there isn t a global usage of physical evidences to highlight the service. Contacting people by their turn, receive better importance and attention. It was possible to make sure that managers are aware about the influence of the employee over the attendance quality. This way, we may come into a conclusion that impression management at Paraiba hotels has been under used, as long as managers seem to be, most times, turned to actions related to contacting people, not having realized the planning importance and national-wide use of service scenery in a genaral way yet

Identiteetin- ja käyttöoikeuksien hallinnan kustannus- ja tulosvaikutukset

Tämän tutkimuksen päätavoitteena oli luoda laskentamalli identiteetin- ja käyttöoikeuksien hallintajärjestelmien kustannus- ja tulosvaikutuksista. Mallin tarkoitus oli toimia järjestelmätoimittajien apuvälineenä, jolla mahdolliset asiakkaat voidaan paremmin vakuuttaa järjestelmän kustannushyödyistä myyntitilanteessa. Vastaavia kustannusvaikutuksia mittaavia malleja on rakennettu hyvin vähän, ja tässä tutkimuksessa rakennettu malli eroaa niistä sekä järjestelmätoimittajan työkustannusten että tietoturvariskien huomioimisen osalta. Laskentamallin toimivuuden todentamiseksi syntynyttä laskentamallia testattiin kahdessa yrityksessä, joiden käytössä on keskitetty identiteetinhallintajärjestelmä. Testaus suoritettiin syöttämällä yrityksen tiedot laskentamalliin ja vertaamalla mallin antamia tuloksia yrityksen havaitsemiin kustannusvaikutuksiin. Sekä kirjallisuuskatsauksen että laskentamallin testaamisen perusteella voidaan todeta, että identiteetinhallintaprosessin merkittävimmät kustannustekijät ovat identiteettien luomiseen ja muutoksiin kuluva työaika sekä näiden toimintojen aiheuttama työntekijän tehokkuuden laskeminen prosessin aikana. Tutkimuksen perusteella keskitettyjen identiteetinhallintajärjestelmien avulla on mahdollista saavuttaa merkittäviä kustannussäästöjä identiteetinhallintaprosessin toiminnoista, lisenssikustannuksista sekä IT-palvelukustannuksista. Kaikki kustannussäästöt eivät kuitenkaan ole konkreettisia, vaan liittyvät esimerkiksi työtehokkuuden nousemiseen järjestelmän ansiosta. Kustannusvaikutusten lisäksi identiteetinhallintajärjestelmät tarjoavat muita hyötyjä, joiden rahallisen arvon laskeminen on erittäin haastavaa. Laskentamallin käytön haasteina ovatkin konkreettisten ja epäsuorien kustannussäästöjen tunnistaminen ja arvottaminen sekä investoinnin kokonaishyötyjen arvioinnin vaikeus.

Customer Support, Motivation to participate and participation in services : a first step.

International audience

Management accounting and supply chains: actions, concerns, and networks

What does this thesis do? This thesis uses Actor-Network Theory (ANT) to examine how a UK retailer’s organization and strategy, and, in turn, its form of management accounting was shaped by its supply chain. The thesis does this by reporting on four related themes in the form of four inter-connected essays. The first essay undertakes a state-of-the-art review of the literature. It examines how accounting issues within supply chains permeate ‘matters of concern’. In accordance with this idea of ANT, the essay illustrates how issues emerged, controversies developed, and matters evolved through an actor-network of accounting researchers within the supply chain domain. This leads on to the second essay, which exemplifies the nature of the UK’s retailing industry within which the supply chain case organization emerged and developed. The purposes of the essay are twofold: to introduce the contextual ramifications of the case organization; and to illustrate the emergence of a new market logic, which led to the creation of a global supply chain and a new form of management accounting therein. The third essay reports on a qualitative case study. It analyses the dualistic relation between ostensive and performative aspects of supply chain strategy, reveals how accounting numbers act as an obligatory passage point within this dualism, and makes a contribution to the ANT debate around the issue of whether and how a dualism between ostensive and performative aspects exists. The final essay reports on another case analysis of institutionalizing a heterarchical form of management accounting: a distributed form of intelligence that penetrates through lateral accountable relations. The analysis reveals a new form of management accounting characterised by ambiguity; it emphasizes the possibilities of compromises and negotiations, and it thus contributes to knowledge by combining an aspect of ANT with heterarchical tendencies in the world of contemporary organizations. Finally, the thesis concludes that it is the supply chain that organises today’s neoliberal capitalism; and it is management accounting that unites both human and non-human actors within such supply chains, despite that form of management accounting being ambiguous. The thesis comprises the introduction, these four essays, and the conclusion.

BACS en el Centro Histórico de Cuenca: diseño de modelos arquitectónicos para intervenciones de vivienda multifamiliar en predios vacíos del área de primer orden del Centro Histórico de Cuenca, aplicando la normativa BACS ensamble

El Centro Histórico de Cuenca tiene como actividades predominantes el comercio, la administración, gestión de servicios, entre otros. Sin embargo, el uso de vivienda se ha ido perdiendo a través de los años. Este abandono perjudica a toda la ciudad, puesto que las personas buscan establecer sus nuevos domicilios en zonas periféricas, ocasionando disgregación y dispersión espacial de actividades, alterando el correcto crecimiento de la ciudad. Así mismo, uno de los mayores problemas que enfrenta el Centro Histórico es el no poder desarrollarse como un organismo vivo, teniendo un uso combinado de vivienda y comercio, que permite que la zona esté activa todo el tiempo. La habitabilidad es fundamental para el mantenimiento y buena salud de los Centros Históricos. Cuenca no es la excepción y es necesario devolverle a esta zona de la ciudad una función residencial más intensa. Por estas razones y a manera de estudio, se ha decidido hacer un proyecto de diseño de modelos arquitectónicos de vivienda multifamiliar en predios vacíos del área de Primer Orden del Centro Histórico de Cuenca, no solo respetando la normativa municipal, sino también aplicando la normativa BACS ensamble!, desarrollada por el Departamento de Investigación Espacio y Población a través del grupo LlactaLab Ciudades Sustentables de la Universidad de Cuenca, que defiende la posibilidad de generar barrios compactos sustentables, en zonas consolidadas de la ciudad, que ayuden a construir un modelo de ciudad diferente a la actual, donde el ser humano sea el centro de reflexión.

Gerenciamento de impressões e qualidade dos serviços em hotéis da Paraíba

The present study has got as its aim to show how the impressions management is being used by the hotels in Paraiba State. For that, the dramma or role play perspective has been adopted as a model for service management. From the theater metaphor, the physical environment and its components can be seen as a scenery of the service show. We conduct the reader to notice the importance of the consummer about the service quality demand and its influence on his satisfaction. A methodology with exploring and qualifying nature has been adopted by using the analyses of content technique in interviews applied to hotel managers lebeled as having 4 and 5 stars in the State, trying to check how impression management takes place, identifying impression management tools used in relation to the physical evidences and to contacting people, as well as checking managers views in the survey about the use of impression management for client satisfaction make. The information revealed that managers, maybe for being unaware about impression management theory, haven t considered neither the physical evidences yet, nor contacting people as marketing tools. About the physical evidences, we could see that hotels take actions in a pulverized way referring to environment decoration and colors, however there isn t a global usage of physical evidences to highlight the service. Contacting people by their turn, receive better importance and attention. It was possible to make sure that managers are aware about the influence of the employee over the attendance quality. This way, we may come into a conclusion that impression management at Paraiba hotels has been under used, as long as managers seem to be, most times, turned to actions related to contacting people, not having realized the planning importance and national-wide use of service scenery in a genaral way yet

A TQM alkalmazhatósága a közszférában

A szerző a teljes körű minőségmenedzsment közszervezetekben való adaptálhatóságát vizsgálja tanulmányában. Az új közmenedzsment-reformok hatására a minőségmenedzsment is egyre nagyobb teret kap a kormányzati szektorban. A közszektor hagyományos működési modellje, valamint a közszolgáltatások sajátosságai azonban továbbra is gátat szabnak a vállalati minőségmenedzsment megfelelő átvételének. A szerző a TQM magánvállalati kutatási tapasztalatait, valamint a közszektor jellemzőit felhasználva mutatja be a közszférában is alkalmazható TQM-technikákat.

Liderazgo transformacional y cambio organizacional en una empresa de transporte privado en Cartagena de Indias

El presente trabajo de grado se define desde el punto de vista metodol6gico como una aproximaci6n significativa al modelo organizacional transformacional y transaccional de la empresa, mediante un proceso de implementaci6n concreta en un estudio de caso de la empresa colombiana HB & CIA. LTDA, con miras al mejoramiento cualitativo y cuantitativo ideal de la misma. Desde esta perspectiva, el proyecto se divide en tres grandes ejes: la formulaci6n y delimitaci6n del problema, en donde se presenta un analisis detallado de todos los problemas relacionados con el cambio organizaci6n y con la necesidad de un trabajo de liderazgo, como una via para la soluci6n de los mismos. El segundo eje, presenta el desarrollo del estudio de caso, partiendo del diagn6stico de la empresa, con el fin de que se identificaran las debilidades, oportunidades, amenazas y fortalezas. El estudio de caso se circunscribe al marco te6rico en terminos del deber ser y hacer de la organizaci6n, de la visi6n y la misi6n que debe orientar la organizaci6n y del liderazgo transformacional como un medio para solucionar problemas de gesti6n y optimizaci6n de los recursos dentro de una organizaci6n.

The Environment Of Professional Practice And Burnout In Nurses In Primary Healthcare.

to assess how nurses perceive autonomy, control over the environment, the professional relationship between nurses and physicians and the organizational support and correlate them with burnout, satisfaction at work, quality of work and the intention to quit work in primary healthcare. cross-sectional and correlation study, using a sample of 198 nurses. The tools used were the Nursing Work Index Revised, Maslach Burnout Inventory and a form to characterize the nurses. To analyze the data, descriptive statistics were applied and Spearman's correlation coefficient was used. the nurses assessed that the environment is partially favorable for: autonomy, professional relationship and organizational support and that the control over this environment is limited. Significant correlations were evidenced between the Nursing Work Index Revised, Maslach Burnout Inventory and the variables: satisfaction at work, quality of care and the intent to quit the job. the nurses' perceptions regarding the environment of practice are correlated with burnout, satisfaction at work, quality of care and the intent to quit the job. This study provides support for the restructuring of work processes in the primary health care environment and for communication among the health service management, human resources and occupational health areas.

Os processos de formação na Política Nacional de Humanização : a experiência de um curso para gestores e trabalhadores da atenção básica em saúde

Este artigo tem como objetivo relatar a experiência de um curso de formação da Política Nacional de Humanização voltado para gestores e trabalhadores da atenção básica de um município no estado do Rio de Janeiro. O curso visou a formação de apoiadores institucionais capazes de fomentar rede no Sistema Único de Saúde (SUS), promover mudanças e consolidação nos modos de atenção e de gestão dos serviços. Como referencial metodológico, buscou-se um modo de "formação-intervenção" que fosse baseado em práticas concretas de intervenção dos trabalhadores nos processos de trabalho em saúde. O curso envolveu quarenta participantes, gestores e trabalhadores de nível médio e superior, ligados à atenção básica, oriundos da Estratégia de Saúde da Família e de Unidades de Saúde. Como resultados destacam-se ações de co-gestão no formato de reuniões com os usuários para o compartilhamento de decisões relativas ao serviço; implementação de acolhimento, com intervenções que garantam o acesso do usuário ao serviço; e de clínica ampliada, com discussões em equipe dos casos clínicos; e ações no campo da saúde do trabalhador, como efeito das discussões dos processos de trabalho nas equipes multiprofissionais.