425 resultados para Complaint


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Cette étude a été rendue possible grâce aux bourses doctorales accordées à la première auteure par les organismes suivants : le Conseil de recherche en sciences humaines (CRSH), la Chaire interuniversitaire Marie-Vincent sur les agressions sexuelles envers les enfants (CIMV), l’Équipe violence sexuelle et santé (ÉVISSA) et le Centre de recherche interdisciplinaire sur les problèmes conjugaux et les agressions sexuelles (CRIPCAS). Cette étude a également été soutenue par une subvention de recherche accordée par le Bureau d’aide aux victimes d’actes criminelle (BAVAC) du ministère de la justice du Québec accordée à Mireille Cyr.

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Le vieillissement étant un enjeu démographique majeur, il est capital de mieux comprendre les changements qui surviennent durant cette période de la vie. Il est connu que certaines fonctions cognitives sont modifiées avec l’avancée en âge. D’ailleurs, 25 à 50 % des personnes âgées de 65 ans et plus rapportent avoir observé un déclin de leur cognition et de leur mémoire. Les travaux de cette thèse portent sur la caractérisation de la plainte cognitive chez des personnes âgées saines et chez des aînés ayant un trouble cognitif léger (TCL) ainsi que sur son évolution au fil de la progression vers la maladie d’Alzheimer. La première étude (Chapitre II) avait pour objectif d’identifier les différents domaines de plainte mnésique chez des personnes d’âge moyen et des individus plus âgés. Elle visait également à vérifier si les domaines de plainte étaient associés aux performances aux tests neuropsychologiques. L’effet sur la plainte de certaines caractéristiques personnelles (âge, sexe, niveau de scolarité et symptômes dépressifs) a aussi été examiné. Le Questionnaire d’auto-évaluation de la mémoire (QAM; Van der Linden, Wijns, Von Frenkell, Coyette, & Seron, 1989) et plusieurs tests neuropsychologiques ont été complétés par 115 adultes sains âgés de 45 à 87 ans. Une analyse en composantes principales réalisée sur l'ensemble des questions du QAM a permis d’identifier sept grands domaines de plainte. Des analyses subséquentes ont révélé que les plaintes les plus fréquemment rapportées par les participants sont associées à des situations où des facteurs internes et externes interfèrent avec la performance mnésique. Les analyses ont aussi montré que les plaintes relatives à des oublis dont les conséquences menacent l’autonomie et la sécurité témoigneraient de problèmes cognitifs et fonctionnels plus sévères. Enfin, nos résultats ont indiqué que les différents domaines de plainte reflètent globalement les problèmes cognitifs objectifs. Aucune association n’a été trouvée entre la plainte et la plupart des caractéristiques démographiques. La seconde étude (Chapitre III) avait pour but de caractériser la plainte cognitive dans le TCL ainsi que son évolution dans la progression de la démence. L’étude cherchait aussi à déterminer si les changements dans certains domaines de plainte étaient reliés au déclin de ii fonctions cognitives spécifiques chez les individus avec TCL qui ont progressé vers la démence (progresseurs). Des personnes avec TCL et des individus âgés sains ont été évalués annuellement pendant trois ans. Le QAM et le Multifactorial Memory Questionnaire (MMQ; Fort, Holl, Kaddour, & Gana, 2004) ont été utilisés pour mesurer leurs plaintes. Les résultats ont révélé que les progresseurs rapportaient davantage de difficultés associées à la mémorisation de contenus complexes (ex. : textes ou conversations), d’événements récents et d’informations sur leurs proches que les personnes âgées saines et ce, jusqu’à trois ans avec le diagnostic de démence. L’analyse des effets de groupe a indiqué que l’intensité des plaintes des progresseurs semble être demeurée stable durant le suivi. Il est donc possible qu’une proportion des progresseurs présentent une méconnaissance de leurs difficultés cognitives. Cependant, des analyses corrélationnelles ont montré que l’augmentation des plaintes reliées à trois domaines était associée à l’accroissement de certaines atteintes cognitives durant les trois ans. Ainsi, certaines plaintes pourraient permettre de mieux comprendre les difficultés cognitives qui sont vécues par la personne avec TCL. Les implications théoriques et cliniques de ces résultats seront discutées dans le dernier chapitre de la thèse (Chapitre IV).

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Diagnosis of Hridroga (cardiac disorders) in Ayurveda requires the combination of many different types of data, including personal details, patient symptoms, patient histories, general examination results, Ashtavidha pareeksha results etc. Computer-assisted decision support systems must be able to combine these data types into a seamless system. Intelligent agents, an approach that has been used chiefly in business applications, is used in medical diagnosis in this case. This paper is about a multi-agent system named “Distributed Ayurvedic Diagnosis and Therapy System for Hridroga using Agents” (DADTSHUA). It describes the architecture of the DADTSHUA model .This system is using mobile agents and ontology for passing data through the network. Due to this, transport delay can be minimized. It is a system which will be very helpful for the beginning physicians to eliminate his ambiguity in diagnosis and therapy. The system is implemented using Java Agent DEvelopment framework (JADE), which is a java-complaint mobile agent platform from TILab.

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La persecución que se desarrolla en Tíbet desde la llegada del régimen comunista, ha generado un desacuerdo de la sociedad occidental frente a las políticas hostiles en contra de la etnia tibetana. Sin embargo, la violencia sistemática y lo que es considerado por muchos como genocidio, es utilizado como instrumento estratégico en política exterior. En este caso, la presente monografía busca analizar cómo el tema de los refugiados tibetanos en India, su lucha y denuncia a nivel internacional es la oportunidad a principios de la década del 60, para generar presión internacional en contra de la República Popular China, en la búsqueda del mantenimiento de la seguridad nacional (caso indio), además de un mayor status y prestigio.

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Introducción A pesar de que los nevos melanocíticos son un motivo de consulta frecuente en nuestra población no existen estudios a nivel de Colombia acerca de su tratamiento, a nivel mundial existe muy poca literatura al respecto por lo que hay un vacío conceptual en este campo. Objetivos Evaluar los cambios en cuanto a la presencia de pigmento y cicatrización, en los nevos melanocíticos adquiridos tratados con láser, basados en la experiencia de un solo centro en Bogotá. Materiales y métodos Es un estudio observacional de antes y después, en una cohorte histórica, de 90 casos de nevos melanocíticos adquiridos, tratados con láser en Uniláser Medica, en los que se evaluó la presencia de pigmento, cicatrización, y otras variables, con un control realizado a no menos de 3 meses de la intervención. Resultados Se encontró un rango de edad entre los 18 -51 años, promedio 27,59 años; fototipo de III-V; en el 32% de los casos, solo fue requerida una sesión de láser de Co2 y Erbio, para el aclaramiento completo de la misma. La duración del eritema en el 54,4% los casos fue de 1 a 3 meses. En un 64,4% quedó pigmento residual al control, pero de éstos casos el 48,2% fue entre un 5 a un 10% del inicial. El 58,9% hizo cicatriz, de éstos el 63% fue estética. La satisfacción por parte de los pacientes es alta a pesar de la persistencia pigmentaria y/o la presencia de cicatriz. Discusión El tratamiento de nevos melanocíticos adquiridos con láser es una opción terapéutica que genera cambios estadísticamente significativos en cuanto a pigmento, cicatriz estética y alta satisfacción por parte de los pacientes. Se requieren estudios, analíticos, para determinar eficacia del tratamiento.

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Introducción: El síncope es un motivo frecuente de consulta en Urgencias, definir el estudio y el destino de estos pacientes es motivo de controversia. Se han diseñado varias escalas para estratificación del riesgo en pacientes con esta entidad. En este estudio se comparan las características operativas de 4 escalas para la decisión de hospitalizar pacientes con síncope que consultan a un servicio de urgencias de una institución de III y IV Nivel Métodos. Estudio analítico transversal, en el que se aplicaron las 4 escalas de riesgo a pacientes que consultaron por síncope al servicio de Urgencias durante un período de 6 meses y que fueron hospitalizados en la institución donde se realizó. Se evaluaron los resultados aplicando el programa Epidat 3.1 para sensibilidad y especificidad, índice de Youden. Resultados. Se incluyeron en total 91 pacientes. La sensibilidad de las escalas San Francisco, OESIL, EGSYS y la institucional para el requerimiento de hospitalización fue de 79%, 87%. 63% y 95% respectivamente y la especificidad fue de 52%, 40%, 64% y 14%. EL riesgo de mortalidad no fue adecuadamente detectado por la escala de San Francisco.. Conclusiones. Ninguna de las escalas aplicadas a los pacientes hospitalizados que consultaron por síncope a urgencias superó el juicio clínico para definir la hospitalización. Sin embargo, la escala OESIL y la institucional pueden ayudar a corroborar la decisión clínica de hospitalizar en esta población.

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La presente investigación tiene como objetivo analizar la incidencia de las agresiones cibernéticas en el desarrollo informático de las Fuerzas Armadas de Estados Unidos. Los diferentes estudios que se han realizado sobre el ciberespacio se han enfocado en el papel del individuo como actor principal y se ha dejado de lado las repercusiones que éste ha tenido para el Estado, como un nuevo eje de amenazas. Teniendo en cuenta lo anterior, esta investigación demostrará a partir del concepto de securitización, que se busca priorizar la “ciberseguridad” dentro de la agenda del gobierno estadounidense. Al ser este un estudio que aborda experiencias concretas durante un periodo de tiempo de más de 10 años, el diseño metodológico de la investigación será longitudinal, ya que abarcará estudios, artículos, textos y resoluciones que se han realizado desde 2003 hasta la actualidad.

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A presente dissertação têm como problemática a violência conjugal sobre a mulher por parte do seu companheiro masculino, e como objeto empírico de investigação, o diagnóstico de necessidades de competências do Agente da PSP para efetuar um atendimento eficaz à mulher vítima de violência conjugal. Em termos específicos pretende estabelecer-se um perfil de competências profissionais, ao nível dos conhecimentos, habilidades e atitudes, que o profissional da PSP deve possuir para efetuar este atendimento com eficácia, dignidade e respeitando todos os aspetos dos direitos destas vítimas. Cientificamente, a realização de um diagnóstico de necessidades de competências conjetura várias etapas que objetivam definir as competências necessárias, as que se encontram em falta, e expor as que atualmente se possuem. Para atingir tal propósito auscultaram-se as visões dos diferentes atores que intervém neste crime através de três amostras distintas, respetivamente, Especialistas, Vítimas e Polícia. Em concreto catorze reconhecidos especialistas nacionais da área da violência doméstica, cem mulheres vítimas deste crime com denúncia efetuada à PSP, e cem profissionais desta Força de Segurança que acuam neste crime. O procedimento que delimita estas etapas anuncia no seu âmago os objetivos específicos. Neste âmbito, pediu-se aos especialistas o delinear das competências necessárias, as vítimas que descrevessem as lacunas do atendimento, e aos Agentes para elencar as competências atuais. Com a triangulação dos dados obtidos foi possível obter o diagnóstico de competências e responder à pergunta de partida: Quais as competências que existem e quais as que se evidenciam como necessárias no Agente da PSP para o atendimento à mulher vítima de violência conjugal? Neste âmbito, Várias questões se levantaram de forma a responder a esta pergunta de partida: Quais as competências necessárias aos Agentes da PSP para efetuarem um eficaz atendimento perante este crime? Será que estas vítimas se encontram satisfeitas com o atendimento dos elementos policiais que responderam à denúncia do crime? Será que estes Agentes se sentem preparados para intervir com competência a este tipo de crime? Ao nível metodológico, após a pesquisa exploratória, utilizou-se uma metodologia transversal, quali-quantitativa e quantitativa, com recolha de dados assente no método de Delphi, com inquéritos por questionários semiestruturados e estruturados e a análise de conteúdo de dados estatísticos. Perante a análise dos resultados, o diagnóstico de necessidades competências efetuado permitiu concluir que existe um conjunto de competências que têm de ser melhoradas, outro que têm de ser adquiridas pelo Agente da PSP, definido por estes e pelas vítimas.

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A perda de memória é uma das principais queixas entre a população idosa. Reivindicada para melhorar a função cognitiva e de fácil obtenção em farmácias e dietéticas, a suplementação com fosfolípidos produziu resultados mistos em vários estudos. Um grupo de adultos e idosos saudáveis (n = 522) com idade 65,84 ± 10,74 anos, e com um nível de escolaridade de 7,90 ± 4,90 anos participaram do estudo. Os participantes foram submetidos a Avaliação Breve do Estado Mental (ABEM), Escala de Queixas de Memória (EQM) e Escala de Depressão Geriátrica (EDG). Três indivíduos apresentaram disfunção cognitiva, 505 queixas de memória apresentadas e 257 estavam acima do ponto de corte para a EDG. Subsequentemente, um grupo de mulheres (n = 17) utilizaram a suplementação com fosfolípidos durante 4 semanas. Após o período de suplementação, foi observada uma diminuição nos valores médios de EQM e EDG. A suplementação de fosfolípidos, ao longo de 4 semanas reduziu significativamente os valores EQM (p <0,05) neste grupo de mulheres.

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Flavonoid extracts derived from plant foods have been shown to benefit certain types of fluid retention. However, no studies have investigated these compounds for use in premenstrual fluid retention, a complaint common among women with otherwise normal menstrual cycles. Therefore, we conducted a double-blind, placebo-controlled, pilot study into the effect of a daily flavonoid extract (Colladeen(R), 320 mg oligomeric procyanidins) on premenstrual fluid retention. Fluid retention was assessed at baseline and throughout 4 menstrual cycles of the intervention using validated questionnaires. Leg girth was also measured at baseline and at the end of the study. Thirty subjects completed the study (n = 18 active treatment; n = 12 placebo). Although no significant changes in leg girth measurements were noted, there was a significant improvement in subjective "leg health" scores after flavonoid treatment compared to placebo (p = 0.013). Furthermore, this was accompanied by an improvement in reported premenstrual fluid retention nearing significance (p = 0.066). We conclude that flavonoids supplements may provide a new therapeutic direction to counter premenstrual fluid retention and improve leg health. A larger study is now warranted.

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Flavonoid extracts derived from plant foods have been shown to benefit certain types of fluid retention. However, no studies have investigated these compounds for use in premenstrual fluid retention, a complaint common among women with otherwise normal menstrual cycles. Therefore, we conducted a double-blind, placebo-controlled, pilot study into the effect of a daily flavonoid extract (Colladeen(R), 320 mg oligomeric procyanidins) on premenstrual fluid retention. Fluid retention was assessed at baseline and throughout 4 menstrual cycles of the intervention using validated questionnaires. Leg girth was also measured at baseline and at the end of the study. Thirty subjects completed the study (n = 18 active treatment; n = 12 placebo). Although no significant changes in leg girth measurements were noted, there was a significant improvement in subjective "leg health" scores after flavonoid treatment compared to placebo (p = 0.013). Furthermore, this was accompanied by an improvement in reported premenstrual fluid retention nearing significance (p = 0.066). We conclude that flavonoids supplements may provide a new therapeutic direction to counter premenstrual fluid retention and improve leg health. A larger study is now warranted.

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In an elegy to Wyatt published in Tottel’s Miscellany, Surrey claims that Wyatt ‘reft Chaucer the glory of his wit’. This statement, which both lauds and resists Chaucer, is a microcosm of the way Chaucer is treated throughout the Miscellany. In examining the collection’s paradoxical attitude to Chaucer, this essay focuses particularly on the Squire’s Tale, the Franklin’s Tale, Anelida and Arcite, the Legend of Good Women, and several short lyrics. In its interest in courtly love poetry and Petrarch, the Miscellany follows a trajectory in English poetry set by Chaucer. Its courtly verse is saturated with words, phrases, and tropes from his poetry. Rhyme royal, which he introduced into English poetry, is widely used. The Canterbury Tales has been fully assimilated and can be referred to allusively with the same confidence of the audience’s knowledge as is the case when referring to classical myth; in Wyatt’s ‘Myne owne Jhon Poins’, the speaker, disclaiming deceitfulness, says that he cannot ‘say that Pan/ Passeth Appollo in musike manifold:/ Praise syr Topas for a noble tale,/ And scorne the story that the knight tolde’ (lines 48-50). However, Chaucer’s poetry is also downplayed and contested in the Miscellany. ‘Truth’, the only poem of his which appears in the volume, is disingenuously placed in the ‘Uncertain Authors’ section. In addition, some of the most important elements of his work are strongly resisted in the Miscellany, either ignored, dismissed or challenged. These elements include Chaucer’s interest in variety of voice, his sympathetic engagement with women, particularly wronged women, and his interest in female speech and particularly female complaint. The Miscellany, by contrast, is dominated by male-voiced lyrics preoccupied with the pain inflicted on the lover by a lady who is frequently unfeeling, cruel, or faithless. Chaucer’s frequent focus on the cynical seduction and betrayal of female by male is reversed in the Miscellany, and the language and metaphors he uses to express male cruelty (e.g. the word ‘newfangleness’ and images of hooks, nets and traps) are usurped to describe the lady’s cruelty to the suffering lover. On occasion, poems in the Miscellany challenge specific Chaucerian texts; ‘On His Love Named White’ throws down a gauntlet to The Book of the Duchess, while two of Surrey’s poems implicitly take issue with the female falcon’s voice in the Squire’s Tale, giving the deceitful tercelet the opportunity to shout down the falcon’s charges. The essay thus shows that in many respects Tottel’s Miscellany is only superficially Chaucerian, and that it both passively and actively takes issue with Chaucer’s work.

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Purpose – This paper aims to address the gaps in service recovery strategy assessment. An effective service recovery strategy that prevents customer defection after a service failure is a powerful managerial instrument. The literature to date does not present a comprehensive assessment of service recovery strategy. It also lacks a clear picture of the service recovery actions at managers’ disposal in case of failure and the effectiveness of individual strategies on customer outcomes. Design/methodology/approach – Based on service recovery theory, this paper proposes a formative index of service recovery strategy and empirically validates this measure using partial least-squares path modelling with survey data from 437 complainants in the telecommunications industry in Egypt. Findings – The CURE scale (CUstomer REcovery scale) presents evidence of reliability as well as convergent, discriminant and nomological validity. Findings also reveal that problem-solving, speed of response, effort, facilitation and apology are the actions that have an impact on the customer’s satisfaction with service recovery. Practical implications – This new formative index is of potential value in investigating links between strategy and customer evaluations of service by helping managers identify which actions contribute most to changes in the overall service recovery strategy as well as satisfaction with service recovery. Ultimately, the CURE scale facilitates the long-term planning of effective complaint management. Originality/value – This is the first study in the service marketing literature to propose a comprehensive assessment of service recovery strategy and clearly identify the service recovery actions that contribute most to changes in the overall service recovery strategy.

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This article examines a common petition presented in the English parliament of 1425 requesting that those imprisoned for long periods for the crimes of treason, felony and Lollardy might be brought to trial. On the basis of palaeographical and orthographical evidence, this petition is demonstrated to be written by Richard Osbarn, clerk of the chamber of the London Guildhall between 1400 and 1437. The implications of this discovery throw new light on the way petitions were formulated, suggesting that the scribes of petitions played a greater role than previously thought, and in some cases identified with the complaint itself.

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Previous to 1970, state and federal agencies held exclusive enforcement responsibilities over the violation of pollution control standards. However, recognizing that the government had neither the time nor resources to provide full enforcement, Congress created citizen suits. Citizen suits, first amended to the Clean Air Act in 1970, authorize citizens to act as private attorney generals and to sue polluters for violating the terms of their operating permits. Since that time, Congress has included citizen suits in 13 other federal statutes. The citizen suit phenomenon is sufficiently new that little is known about it. However, we do know that citizen suits have increased rapidly since the early 1980's. Between 1982 and 1986 the number of citizen suits jumped from 41 to 266. Obviously, they are becoming a widely used method of enforcing the environmental statutes. This paper will provide a detailed description, analysis and evaluation of citizen suits. It will begin with an introduction and will then move on to provide some historic and descriptive background on such issues as how citizen suit powers are delegated, what limitations are placed on the citizens, what parties are on each side of the suit, what citizens can enforce against, and the types of remedies available. The following section of the paper will provide an economic analysis of citizen suits. It will begin with a discussion of non-profit organizations, especially non-profit environmental organizations, detailing the economic factors which instigate their creation and activities. Three models will be developed to investigate the evolution and effects of citizen suits. The first model will provide an analysis of the demand for citizen suits from the point of view of a potential litigator showing how varying remedies, limitations and reimbursement procedures can effect both the level and types of activities undertaken. The second model shows how firm behavior could be expected to respond to citizen suits. Finally, a third model will look specifically at the issue of efficiency to determine whether the introduction of citizen enforcement leads to greater or lesser economic efficiency in pollution control. The database on which the analysis rests consists of 1205 cases compiled by the author. For the purposes of this project this list of citizen suit cases and their attributes were computerized and used to test a series of hypotheses derived from three original economic models. The database includes information regarding plaintiffs, defendants date notice and/or complaint was filed and statutes involved in the claim. The analysis focuses on six federal environmental statutes (Clean Water Act} Resource Conservation and Recovery Act, Comprehensive Environmental Response Compensation and Liability Act, Clean Air Act, Toxic Substances Control Act, and Safe Drinking Water Act) because the majority of citizen suits have occurred under these statutes.