OVERCOMING INTERCULTURAL CHALLENGES IN INTERPRETING: A CASE STUDY ON CHINESE-ENGLISH CONFERENCE INTERPRETING

This exploratory case study examines the role of culture in Chinese-English conference interpreting. Given that there has been a lack of empirical research in understanding the role of culture in conference interpreting through the lens of intercultural communication frameworks, we know relatively little about conference interpreters’ experiences with intercultural communication challenges. This project helps address this research gap by investigating the types of intercultural communication challenges that Chinese-English conference interpreters experience and their strategies in managing those challenges. This study hears the voices of both professionals and postgraduate interpreting students. A total number of 27 participants were recruited for this research. Twenty professional conference interpreter were interviewed and seven interpreting students were organized for a focus group discussion. Grounded theory was used to analyze the participants’ observations and strategies in managing intercultural communication challenges when doing Chinese-English conference interpreting. The data analysis process led to the emergence of two procedural guidelines and one process – Interpreters’ Intercultural Mediation Process. The two procedural guidelines offer guidance for the interpreters to provide the most appropriate and effective service: meet with the clients beforehand and be prepared to offer intercultural insights when consulted. Interpreters are found to follow the Interpreters’ Intercultural Mediation Process to decide when and how to mediate intercultural communication challenges at work. This Process includes four criteria, seven intercultural challenges, and seven coping strategies. This study offers theoretical and applied contributions to our understanding of the role of culture in interpreting. By jointly applying frameworks from intercultural communication and interpreting studies to examine the conference interpreting process, this case study makes great efforts to connect the field of intercultural communication with the field of interpreting studies. This study identifies the types of intercultural differences that would lead to challenges in Chinese-English conference interpreting. It also contributes to the call for a cultural turn in interpreting studies. By learning the two procedural guidelines, conference interpreters can be better prepared for their work. By following the Interpreters’ Intercultural Mediation Process, conference interpreters can better anticipate and manage the intercultural challenges at work. This study also offers guidance on tailoring intercultural communication courses for postgraduate interpreting training programs.

An examination of the mediation process as it is used to resolve sexual harassment complaints in Canadian universities /

The ways in which the process of mediation affected those involved in the resolution of sexual harassment complaints in Canadian universities were explored. Questionnaires were sent to forty- six Canadian universities and interviews were conducted with fifteen advisors. An analysis of the twenty- two questionnaires returned indicated that mediation was utilized in 11% of the sexual harassment complaints and effected a successful resolution in 67% of these. Both complainants and those con^lained against were reported to have spoken more favourably than unfavourably about the process and outcome of mediation. Questionnaire respondents in general found mediation a slightly less than satisfactory method of complaint resolution. Those respondents who had successfully used mediation; however, describe its usefulness within a university context.

Intercultural Mediation as a strategy to facilitate relations between the School and Immigrant Families

Monogr??fico con el t??tulo: "La participaci??n de las familias en la escuela"

Overall justice, work group identification and work outcomes:test of moderated mediation process

This study examined an integrated model of the antecedents and outcomes of organisational and overall justice using a sample of Indian Call Centre employees (n = 458). Results of structural equation modelling (SEM) revealed that the four organisational justice dimensions relate to overall justice. Further, work group identification mediated the influence of overall justice on counterproductive work behaviors, such as presenteeism and social loafing, while conscientiousness was a significant moderator between work group identification and presenteeism and social loafing. Theoretical and practical implications are discussed.

Classroom Reform with CMPLE: A Cogenerative Mediation Process for Learning Environments

We have designed a classroom goal setting process whereby students and instructors rank, discuss, and combine their learning preferences and then rate their classroom with respect to those preferences. All participants have the opportunity to be collectively engaged in building a preferred learning environment.

The Master Programe on Intercultural Mediation and Social Intervention

Portugal, in particular, and Europe in general are paradigms of diversity in unity and of the need for intercultural mediation and social intervention policies enabling the reception, hospitality, respect for others and their training in a more inclusive society. From a research and sociological and anthropological level of knowledge, the ESECS-IPLeiria invested, in 2013, on a Master program in Intercultural Mediation and Social Intervention that is a unique example in Portugal. In this paper, in addition to present the Master’s curriculum, we invest in the distinction between preventive mediation, transformative and social empowerment, rather than focusing on solving, typical of conflict resolution, based on the questionable pillar of neutrality and impartiality.

Note-taking in consecutive interpretation; advantages and disadvantages of various techniques

The objective of this thesis is to investigate which contexts should be used for different kinds of note-taking and to study the evolution of the various types of note-taking. Moreover, the final aim of this thesis is to understand which method is used most commonly during the interpreting process, with a special focus on consecutive and community interpreting in the sector of public service and healthcare. The belief that stands behind this thesis is that the most complete method is Rozan’s, which is also the most theorized and used by interpreters. Through the analysis of the different rules of this practice, the importance of this method is shown. Moreover, the analysis demonstrates how these techniques can assist the interpreters in their jobs. This thesis starts from an overview of what note-taking means in the different settings of interpreting and a short history of note-taking is presented. The section that follows analyzes three different well-known types of note-taking methods outside the interpreting environment, that is: linear, non-linear and shorthand. Subsequent to the comparison, Rozan’s 7 principles are analyzed. To authenticate this thesis and the hypotheses herein, data was collected through a survey that was conducted on a sample of a group of graduated students in Linguistic and Intercultural Mediation at the University of Bologna “Scuola Superiore di Lingue Moderne per Interpreti e Traduttori”.

Modelos aplicables en mediación intercultural

Una concepción inclusiva de la cultura debe necesariamente resaltar su carácter diverso y cambiante. Partiendo de este enfoque, que permite abordar la cuestión migratoria teniendo en cuenta el factor étnico, junto a otros elementos esenciales que vertebran su multidimensionalidad, perfilaremos la mediación intercultural desde la perspectiva de su aplicabilidad en situaciones sociales de multiculturalidad significativa, planteamiento que permite promover la igualdad y el respeto a la diferencia, junto a la interacción positiva entre las partes, poniendo el acento sobre lo que se tiene en común. A tal fin, analizaremos los principales modelos aplicables en mediación intercultural, trazando un perfil del papel del mediador y las características del proceso.

Prospectiva y retrospectiva de la mediación intercultural en Cataluña

En los últimos años la traducción lingüística y la mediación intercultural se han convertido en un ejercicio cada vez más presente y utilizado en servicios e instituciones educativas de Cataluña; tal como se acostumbra a decir popularmente, la práctica va por delante de la teoría y en este caso es muy cierto. A pesar de este bagaje, dicha práctica se manifiesta llena de interrogantes y, sin embargo, no se está produciendo paralelamente una reflexión y clarificación de su funcionamiento. Por ello, nos pareció que nos hallábamos en un momento adecuado para examinarla, ya que se están tomando diversas iniciativas de formación y actuación de mediadores, en este último caso casi siempre en relación con situaciones o marginación de determinados grupos etnoculturales.

La educación intercultural en los centros escolares españoles

Son muchas las iniciativas que sobre educación intercultural se están llevando a cabo en las escuelas de nuestro país. El panorama es variado y adaptado a las decisiones y a las necesidades que cada autonomía ha considerando relevantes. Consideramos interesante visibilizar las prácticas escolares que sobre interculturalidad se han realizado en los centros educativos españoles en las últimas décadas. Empezamos este escrito a través de un repaso de las políticas educativas que han dado cobertura a tales actuaciones para describir posteriormente las características concretas de la práctica escolar. Las líneas de análisis que vertebran estas acciones las hemos sintetizado en: I. Los planes de acogida, II. La atención a la diversidad lingüística y cultural, III. Las estructuras escolares cooperativas, IV. La participación de la comunidad educativa, V. La mediación intercultural y la resolución de conflictos, VI. La Formación de Profesorado, VII. Los observatorios de las diferentes comunidades. Podemos entender todas estas actuaciones desde dos enfoques diferenciados; uno más relacionado con la educación inclusiva y otro que actúa desde la educación compensatoria. Relacionamos al final las acciones de la interculturalidad educativa con los principios básicos de las comunidades de aprendizaje, considerándolas un soporte desde el que dar cobertura a las acciones educativas previamente descritas.

La mediación intercultural en las asociaciones de inmigrantes de origen africano

El artículo analiza cómo realizan la mediación intercultural las asociaciones de inmigrantes de origen africano de tres comunidades autónomas (Cataluña, Valencia y Navarra) y qué caracteriza a sus actores. El análisis se basa en una encuesta realizada a 206 asociaciones de inmigrantes y en 30 entrevistas: 15 a directivos, 10 a administraciones y entidades que trabajan con ellas, y 5 a inmigrantes no asociados. Los resultados apuntan a que las asociaciones son espacios de convivencia, pero una parte importante de ellas carece de objetivos específicos claros en sus planteamientos de trabajo con sus usuarios y otros agentes sociales. También hemos visto que la mediación es una práctica incipiente en las asociaciones, al contrario de lo que sucede en el seno de las instituciones españolas del ámbito educativo, sanitario y familiar. Por otra parte, hemos apreciado que las asociaciones africanas desvirtúan, a menudo, el concepto de mediación considerándola simplemente como una conversación entre los suyos.

Adding Value to Message Mediation in Multioperator MMS Network Architecture

Mobiiliviestintään käytetystä lyhytsanomapalvelusta (Short Messaging Service, SMS) on tullut ilmiömäinen menestys. SMS-palvelulle on tulossa seuraaja, jota kutsutaan monimediaviestipalveluksi (Multimedia Messaging Service, MMS). MMS-viestit voivat sisältää useita erilaisia kuva-, ääni- ja videoformaatteja. Vaikka yhteensopimattomia SMS-keskuksia yhdistämään tarvitaan Intellitel Messaging Gatewayn kaltaisia sanomanvälitystuotteita, ei tällainen SMS-keskeinen lähestyminen sanomanvälitykseen ole MMS-kykyisen sanomanvälittimen kannalta järkevä ratkaisu. MMS-kykyisen sanomanvälittimen täytyy lisätä arvoa itse sanomanvälitysprosessiin, jotta tuotteesta tulisi menestyksekäs. Tässä työssä käsitellään MMS-sanomanvälityksen ongelmallisuuksia. Erityisesti painotetaan MMS-kykyisen sanomanvälittimen kehittämistä olemassaolevasta SMS-sanomanvälitintuotteesta, sekä selvitetään syitä arvonlisäyksen välttämättömyydelle. Työssä esitetään myös erilaisia arvonlisäystapoja MMS-sanomanvälitykseen. Eräitä esitetyistä arvonlisäystavoista käytetään käytännön osassa toteutetussa Nokian MMS-keskuksen MM7/VAS-rajapintaan kytkeytymään kykenevässä sanomanvälityskomponentissa.

The influence of nonverbal language on mediation

[ES]Mediation is a process that assigns meaning through the discourse of the disputants whereby signals that are verbally sent become rare indicators to dig for full communication. If reading nonverbal language was not taken into account, we would lose approximately 93% of the total information conveyed by someone; for this reason, it is necessary to know the most recurrent gestures to, thus, foster mediators’ communication skills in order to substantially improve their discourse and understanding. This paper focuses on arguing why nonverbal language is crucial for the mediation process on the basis of the analysis of the theoretical framework of the matter and its implications for mediation.

A constituição da intervenção profissional em Educação Fisica : interações entre o conhecimento formalizado e a noção de competencia

Universidade Estadual de Campinas. Faculdade de Educação Física

Traduzir palavras, aproximar culturas: o ensino da Interpretação de Acompanhamento no ISCAP

Numa sociedade onde as correntes migrações desenham um novo contexto de sociabilização e onde a globalização conduz ao aumento incomensurável das reuniões interculturais, é fulcral recentrar a importância do ensino da interpretação dita de comunidade. A inauguração do Mestrado em Tradução e Interpretação Especializadas, no ano lectivo de 2007/2008, no Instituto Superior de Contabilidade e Administração do Porto, reformulado a partir da Licenciatura Bi-Etápica homónima, veio apresentar um desenho dos curricula em Interpretação cujo entendimento é mais pragmático. Assim sendo, à tradicional divisão entre Interpretação Simultânea e Interpretação Consecutiva sucedeu a introdução das unidades curriculares de Interpretação de Conferência, Interpretação Remota e de Teleconferência e de Interpretação de Acompanhamento. Este estudo pretende apresentar e discutir as diferentes abordagens pedagógicas ensaiadas no decorrer da implementação da unidade curricular de Interpretação de Acompanhamento, sustentadas por uma reflexão de cariz científico-pedagógico, filtrada pelas tendências de investigação mais recentes nesta área. Adoptámos a designação de Interpretação de Acompanhamento para descrever uma situação comunicativa que decorre em contextos variados e heterogéneos, em detrimento de outras designações de abrangência mais restrita, como Interpretação de Liaison – que remete para um acompanhamento em contexto de negócios ou de visita cultural ou turística – e Interpretação de Comunidade – reportando-se à mediação linguística de alguém que não fala a linguagem da maioria, normalmente no âmbito judicial, social, ou de saúde. Concentraremos, por conseguinte, a nossa atenção nas questões que se seguem: Que estratégias pedagógicas melhor se adaptam ao ensino desta disciplina? Como reproduzir a heterogeneidade dos contextos comunicativos que a Interpretação de Acompanhamento envolve numa sala de aula? Que ponderação deve assumir o desempenho linguístico em comparação com as competências de mediação intercultural? Como integrar, na prática, conceitos e teorias no domínio da Interpretação de Acompanhamento?