Benchmarking nos processos de gestão de qualidade entre dois serviços de hemmoterapia

Pós-graduação em Pesquisa e Desenvolvimento (Biotecnologia Médica) - FMB

Processos de gestão da informação: tratamento, recuperação e uso da informação no mercado de capitais

In the capital market the information are used as subsidies for the decision making of investors, among the main highlights are the economic, political, accounting and relating nature to the financial results of companies which have stocks traded at Stock Exchanges. In this perspective, it is essential that the agents involved especially brokerage companies establish management processes that contain a set of criteria for the organization and treatment of information collected in newspapers, news agencies and the companies that trade in stocks. Thus, it is essential to establish rigor in relation to recovery mechanisms of such information, which requires more than technology, because actions are necessary that will propitiate the informational content are made available with consistency, clarity and trustworthiness, so as that users can retrieve them in a timely manner. Furthermore, those processes should provide the efficient use of the information retrieved by users, so that they can use them aiming to subsidize the decisions of sale or purchase shares. Considering that the information systems are responsible for the information dissemination in the framework of capital market, it is necessary to present requisites that contemplate the set organization, treatment, retrieval and use of information. That way, we sought to evidence in this paper these issues, utilizing as a premise the elements proposed by Guimarães (2003) from the perspective of the information environment of a values brokerage companies reflecting through the model used, how these companies realize their work considering the dimensions of the documentary analysis, informational treatment, and the instruments for retrieval and use of information.

Contribuição da competência em informação para os processos de gestão da informação e do conhecimento

This study analyzes the interrelations between the models of information literacy (IL), information management (IM) and knowledge management (KM). In order to do so, we, at first, highlight some concepts and definitions related to these terms, then we present some models applied to, so that we know the steps/stages of these recurring models. Finally, we present a comparative study between thestages/phases of models in IL, IM and KM, in order to check whether there are interrelations between the steps/phases of IL and the steps/stages of IM and KM. As a result we show the interrelations between the models, and assert that IL can act in an integrated manner to provide greater effectiveness to the informational processes of IM and KM. The analysis provides the expansion of IL contributions, reachingbeyond the scope of libraries and contributing to the development of this theme in the context of the contemporary society.

Integrando técnicas e procedimentos de gestão de operações: uma aplicação em um banco comercial Brasileiro de grande porte

Na conjuntura atual, eliminação de custos, satisfação dos clientes e aumento da produtividade é algo, no mínimo, desejável para as organizações. Exatamente neste viés, a presente pesquisa aborda a utilização de técnicas e filosofias amplamente abordadas e difundidas em gestão de operações; porém, em vez de usá-las isoladamente, propõe-se sua utilização conjunta. Neste contexto, integram-se o Mapeamento de Processos, a Gestão da Capacidade, a Teoria das Restrições (TOC) e o Empowerment. Por meio de entrevistas junto aos funcionários, da coleta de dados e da observação direta do processo produtivo, foi possível mapear os processos, definir as capacidades, identificar os gargalos, levantar o nível de maturidade dos funcionários e propor soluções por meio da aplicação do Empowerment. Como resultado, contatou-se a possibilidade de melhoria no sistema de concessão de créditos da empresa pesquisada (Banco), possibilitando um aumento da produtividade em 27,78% e uma redução de custos da ordem de 4,5 milhões de reais.

A gestão da informação e do conhecimento como subsídios para a geração de inovação

Pós-graduação em Ciência da Informação - FFC

Produção do espaço e gestão hídrica na Bacia do Rio Paraibuna (MG-RJ): uma análise crítica

Pós-graduação em Geografia - FCT

Gestão escolar e formação do pedagogo: relações e implicações a partir da análise de projetos político-pedagógicos de universidades públicas

The literature has pointed out the educational deficits of Brazilian public schools, the complexity of school management, and the need for better qualification for the exercise of this function. Considering this perspective, the present research questions: How is school management being contemplated within the initial pedagogical training in the state of Paraná? In this sense, this article aims to survey and analyze how school management in professional training in public universities Educator of Paraná is being contemplated after the publication of the National Curriculum Guidelines for the Education Course (DCNP). The study works with a qualitative approach to carry out, in the one hand, the bibliographic survey and systematization and, on the other hand, the survey, systematization and analysis of some elements in the political-pedagogical projects of different public universities. The data collected in six public universities show a significant oscillation between the workload aimed at the knowledge of School Administration and a variety of covered contents. Such differences may reflect the scope of the National Curriculum Guidelines as well as the present theoretical dispersion regarding the current knowledge on School Administration.

Institucionalização da Gestão Escolar no Brasil: em foco as primeiras décadas do século XX (1911-1950)

This work aims to investigate the institutionalization of management processes in the legislation of the Brazilian education. For this study was considered the first decades of the twentieth century (1911-1950). The laws of Brazil in the early Republic were derived from tradition or forged by the great legislators. In turn, the tradition is inserted in the power of social organization that is preserved, in a more forceful manner, through the norms and rules. With this assumption, the study chose the Rivadávia and Carlos Maximiliano Reforms, both of the beginning of the century, and the Organic Laws of Teaching, granted by the government in this period, to understand how legislation institutionalized the role of the director in basic education in this context history. The reflections presented introduce historical elements that demonstrate actions and relationships that remain in the form of habits in the school managements. These institutionalized elements contribute to the debate about the political and pedagogical difficulties pointed out by scholars and professionals, related to the promotion of democratic management in the public school.

A importância da gestão da comunicação e da informação nas empresas socialmente responsáveis

This paper studies the communication and information management in the perspective of corporate social responsibility. We assume that a company becomes socially responsible when it’s necessary implementing a communication and information policy able to align their business management processes to social responsibility policies, thus creating the necessary, fundamental synergy to their audiences. We raised the hypothesis that corporate social responsibility, in order to be incorporated on a business process management, necessarily involves a transformation in the form of information management and communication - understood as strategic skills which enable the generation of knowledge creation value and the acquisition of awareness of ethical conduct and company's corporate organizational culture as a mirror, reflected to its internal and external audiences. Therefore, this study was supported by a case study in a retail company in Bauru city, regarded as a socially responsible company. Thus, we proceeded to develop a descriptive-exploratory field research, by using the technique of structured interviews which were conducted with the most representative considered leaders of the company - management, store managers, responsible CSR department and advertising agency

Um estudo sobre o processo de trabalho na indústria automática de vidro

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

O índice de desenvolvimento da educação básica (IDEB) e as dimensões associadas à qualidade da educação na escola pública municipal

Pós-graduação em Educação - FFC

Os sentidos do Programa Bolsa Família nas relações sociais dos seus beneficiários

Pós-graduação em Psicologia - FCLAS

Administração Escolar e Processo Educativo

O momento atual tem trazido para dentro de nossas escolas novas exigências que impulsionam os dirigentes escolares a rever os processos de gestão. Um cenário novo apresenta-se para o diretor de escola, que tenta se reequilibrar diante de uma gestão centralizadora, burocratizante e arcaica.

Considerações sobre o gerenciamento da construção civil em obras residenciais verticais

The civil construction is an industrial sector of great economic importance and that it comes exponentially growing in the country. However, this activity is deficient in its management processes, and in this context that the management of construction as a way of organizing and controlling all the technical and construction of an enterprise. The literature shows that the manager has a key role throughout the process of planning, execution and analysis of the results of the work being of prime importance that all steps have its due attention in order to avoid any technical problems or lack information. The management’s main objective is the transparency of technical and financial information to investors and their assessments of physical and financial performances of the work intervened positively in quality, deadlines and costs. In this sense, this paper aims to present consideration about the proper management of a residential development in vertical construction

Reformas educacionais e avaliação: mecanismos de regulação docente

Our main concern was to investigate the forms and rationalities implicit in the social regulation/autonomy of the management processes of learning, historically established in the 1971 through 2002 educational reforms, via assessment guidelines of school performance in the state of São Paulo. We used a socio-historical approach, relying on speeches and official documents as our primary source and on studies and research work about teacher assessment and performance as secondary sources. As central categories we considered continuity and rupture in the patterns and mechanisms of social regulation/autonomy of educational work. The results help to clarify how educational policies, instituted in contexts of social reproduction/transformation, influence the management of educational processes within the school.