Ikääntyvien työkyky ja työkykyä ylläpitävä toiminta, case Stora Enson Anjalankosken tehtaat

Työkyky koostuu psyykkisestä, sosiaalisesta ja fyysisestä osa-alueesta. Psyykkinen osa-alue koostuu jaksamisesta, sitoutumisesta, vuorovaikutuksesta sekä osaamisesta eli siis lähinnä yksilön ominaisuuksista, kun taas sosiaaliseen työkykyyn vaikuttavat myös työyhteisön jäsenet, työympäristö sekä organisaatiokulttuuri. Fyysinen työkyky koostuu pääosin niistä fyysisen toimintakyvyn ominaisuuksista, joita työn suorittamisessa tarvitaan. Toimintakyky määrittää myös sosiaalista ja psyykkistä työkykyä, siltä osin kun sitä tarvitaan työstä selviytymisessä. Ikääntyminen asettaa haasteita mutta myös mahdollisuuksia työkyvylle. Selkeintä heikkeneminen on fyysisellä osa-alueella, kun taas sosiaalisen ja psyykkisen osa-alueen heikkeneminen ei yleensä näy työiässä. Päinvastoin, ikääntymisen on todettu parantavan esim. sosiaalisia taitoja ja lisäävän arkipäivän viisautta.Työkykytoiminnalla pyritään ylläpitämään työkykyä tai ehkäisemään tai korjaamaan työkyvyn alenemaa. Se voi kohdistua yksilöön, työyhteisöön tai koko organisaatioon. Toiminnan onnistuminen edellyttää kaikkien organisaation tai työyhteisön jäsenten osallistumista ja sitoutumista toimintaan, ja onnistuneen työkykytoiminnan seurauksena hyötyvät työntekijän ja yrityksen lisäksi yhteiskunta. Työkykytoiminnan keinoja ovat työn, yksilön, esimiestyön sekä työyhteisön kehittäminen.Stora Enson Anjalankosken tehtailla toteutettiin kolmevuotinen ikääntyvien työkykyprojekti, jonka tavoitteena oli työ- ja toimintakykyä parantamalla ehkäistä ennenaikaista eläköitymistä ja säilyttää ikääntyvien hiljainen tieto mahdollisimman pitkään yrityksessä. Projektin jäsenien työkyky oli jo varsin korkea jo projektin alussa, mutta se onnistuttiin pitämään ikääntymisestä huolimatta korkealla tasolla projektin aikana. Projektin jäseniin kohdistuneen tutkimuksen perusteella tärkeimmäksi työkyvyn määrittäjäksi nousivat työtehtävät tai paremminkin niiden soveltuminen yksilön tarpeisiin, kykyihin ja arvostuksiin.

Tiedon jakamiseen vaikuttavat tekijät asiantuntijatyössä

Yhteiskunnan muuttuessa entistä tietovaltaisemmaksi, tiedon jakaminen nähdään kaikkein merkittävimpänä tietoprosessina organisaation kehittymisen kannalta. Tässä pro gradu -tutkielmassa selvitettiin, mitkä tekijät vaikuttavat tiedon jakamiseen asiantuntijatyössä. Tutkimus toteutettiin tapaustutkimuksena ja aineisto analysoitiin teorialähtöisen sisällönanalyysin avulla. Tutkimuksen tulosten perusteella asiantuntijatyötä tekevien tiedon jakamiseen vaikuttavat tekjiät ovat sisäinen motivaatio, yksilöiden välinen luottamus sekä organisaation rakenne ja kulttuuri. Tutkimuksen mukaan työ itsessään palkitsee ja motivoi tiedon jakamiseen, mutta yksilöiden välillä tulee olla hyväntahtoisuuteen ja pätevyyteen liittyvää luottamusta. Organisaation hierarkkisuus, käytettävissä olevan ajan, yhteisöllisyyden ja arvostuksen puute heikentävät tiedon jakamista. Sitä vastoin organisaation avoin kulttuuri tukee tiedon jakamista. Rahallisen palkitsemisen ei nähty vaikuttavan tiedon jakamiseen.

Life-related negative customer emotions in real estate agent encounters

The goal of this study was to explore how do customers’ life-related negative emotions affect real estate business. This was divided into two research questions: 1. What life-related negative emotions can be recognised in real estate customer encounters? 2. How do the recognised emotions affect customer encounters and the realtor’s work? 3. How can the realtor take the emotions into account in customer service? The theoretical background consists of two main lines of study: emotions and customer encounters. A wide literary review on emotions research was conducted from a cognitive psychology point of view, focusing on negative emotions. Emotions research was then combined into the field of customer encounters. Qualitative study was chosen as the methodological basis of the study. Empirical material of this study was collected through in-depth interviews with 13 successful Finnish real estate agents. Narrative research was used as a method for the study. Four life-related emotion categories were recognized in real estate customer encounters: sadness, anger, anxiety and shame. These emotions rose from issues varying from death of a close one to divorce and from major changes in life stages to deep emotional attachment to an old home. The study also found that these incidental negative emotions do affect customer encounters and realtors’ work. The emotions affected the decision making of customers and sometimes overshadowed reason. Some emotions made the customer passive and slow to make any decisions, while others made their decision making fast and hasty. Even though the incidental emotions might not have had anything to do with the real estate deal, they could affect the outcome of the customer encounter and the whole real estate deal. Interestingly enough, the study found that not all successful real estate agents knowingly serve customers in an emotional level. The study does, however, suggest that in fact it may be an ethical decision of the customer server to take into account the emotional state of the customer. Attending to the emotional side of customers does not only increase pleasantness of the customer encounter, but may improve and balance customer decision making and prevent hasty decisions possibly leading to improved customer satisfaction. This study also gave practical managerial implications to customer service providers on how negative incidental emotions can be attended to in a customer encounter. This study could be useful not only to real estate agents, but also in other types of customer service, especially with vulnerable populations or other types of home-related business.

Expectations of elderly people on the nurse-client relationship and interaction in home care : "When I see the nurse's smiling face it feels likes sunshine on a rainy and gloomy day"

The purpose of the thesis was to explore expectations of elderly people on the nurse-client relationship and interaction in home care. The aim is to improve the quality of care to better meet the needs of the clients. A qualitative approach was adopted. Semi-structured theme interviews were used for data collection. The interviews were conducted during spring 2006. Six elderly clients of a private home care company in Southern Finland acted as informants. Content analysis was used as the method of data analysis. The findings suggest that clients expect nurses to provide professional care with loving-kindness. Trust and mutual, active interaction were expected from the nurse-client relationship. Clients considered it important that the nurse recognizes each client's individual needs. The nurse was expected to perform duties efficiently, but in a calm and unrushed manner. A mechanic performance of tasks was considered negative. Humanity was viewed as a crucial element in the nurse-client relationship. Clients expressed their need to be seen as human beings. Seeing beyond the illness was considered important. A smiling nurse was described to be able to alleviate pain and anxiety. Clients hoped to have a close relationship with the nurse. The development of a close relationship was considered to be more likely if the nurse is familiar and genuine. Clients wish the nurses to have a more attending presence. Clients suggested that the work areas of the nurses could be limited so that they would have more time to transfer from one place to another. Clients felt that they would benefit from this as well. The nurses were expected to be more considerate. Clients wished for more information regarding changes that affect their care. They wished to be informed about changes in schedules and plans. Clients hoped for continuity from the nurse-client relationship. Considering the expectations of clients promotes client satisfaction. Home care providers have an opportunity to reflect their own care behaviour on the findings. To better meet the needs of the clients, nurses could apply the concept of loving-kindness in their work, and strive for a more attending presence.

Feeding levels during the growing phase affect the production of primiparous Finnish Landrace ewes

Selostus: Ruokinnan voimakkuuden vaikutus siitosuuhikaritsan tuotantoon

Chlormequat chloride and ethephon affect growth and yield formation of conventional, naked and dwarf oat

Selostus: Kasvunsääteiden vaikutukset tavanomaisen, paljasjyväisen ja kääpiökauran kasvuun ja sadonmuodostukseen

Pre-harvest soil acidification, liming or N fertilization did not significantly affect the survival and growth of young Norway spruce

Abstract

Emotions in a Web-based Learning Environment

The aim of this thesis was to examine emotions in a web-based learning environment (WBLE). Theoretically, the thesis was grounded on the dimensional model of emotions. Four empirical studies were conducted. Study I focused on students’ anxiety and their self-efficacy in computer-using situations. Studies II and III examined the influence of experienced emotions on students’ collaborative visible and non-collaborative invisible activities and lurking in a WBLE. Study II also focused on the antecedents of the emotions students experience in a web-based learning environment. Study IV concentrated on clarifying the differences between emotions experienced in face-to-face and web-based collaborative learning. The results of these studies are reported in four original research articles published in scientific journals. The present studies demonstrate that emotions are important determinants of student behaviour in a web-based learning, and justify the conclusion that interactions on the web can and do have an emotional content. Based on the results of these empirical studies, it can be concluded that the emotions students experience during the web-based learning result mostly from the social interactions rather than from the technological context. The studies indicate that the technology itself is not the only antecedent of students’ emotional reactions in the collaborative web-based learning situations. However, the technology itself also exerted an influence on students’ behaviour. It was found that students’ computer anxiety was associated with their negative expectations of the consequences of using technology-based learning environments in their studies. Moreover, the results also indicated that student behaviours in a WBLE can be divided into three partially overlapping classes: i) collaborative visible ii) non-collaborative invisible activities, and iii) lurking. What is more, students’ emotions experienced during the web-based learning affected how actively they participated in such activities in the environment. Especially lurkers, i.e. students who seldom participated in discussions but frequently visited the online environment, experienced more negatively valenced emotions during the courses than did the other students. This result indicates that such negatively toned emotional experiences can make the lurking individuals less eager to participate in other WBLE courses in the future. Therefore, future research should also focus more precisely on the reasons that cause individuals to lurk in online learning groups, and the development of learning tasks that do not encourage or permit lurking or inactivity. Finally, the results from the study comparing emotional reactions in web-based and face-to-face collaborative learning indicated that the learning by means of web-based communication resulted in more affective reactivity when compared to learning in a face-to-face situation. The results imply that the students in the web-based learning group experienced more intense emotions than the students in the face-to-face learning group.The interpretations of this result are that the lack of means for expressing emotional reactions and perceiving others’ emotions increased the affectivity in the web-based learning groups. Such increased affective reactivity could, for example, debilitate individual’s learning performance, especially in complex learning tasks. Therefore, it is recommended that in the future more studies should be focused on the possibilities to express emotions in a text-based web environment to ensure better means for communicating emotions, and subsequently, possibly decrease the high level of affectivity. However, we do not yet know whether the use of means for communicating emotional expressions via the web (for example, “smileys” or “emoticons”) would be beneficial or disadvantageous in formal learning situations. Therefore, future studies should also focus on assessing how the use of such symbols as a means for expressing emotions in a text-based web environment would affect students’ and teachers’ behaviour and emotional state in web-based learning environments.

Maahanmuuttajaoppilaat erityiskouluissa

Immigrant Pupils in Special Education Schools The study focused on the opinions of immigrant pupils in the 1st–9th grades of basic education in four special education schools of the City of Turku and in need of special support about the following: 1. Their difficulties in going to school in general education before the transfer to a special education school. 2. Their opinions about the transfer process to special education and the changes in their school practice after being transferred to a special education school. 3. Their experiences about their school and coping in special education school. The study strengthened the idea that immigrant pupils need positive special treatment, linguistic support, individual guidance, small teaching groups and operating models that promote well-being on their integration and education path. The central educational idea of inclusive education is based on deconstructing the power structures concerning gender, ethnicity and “race” and approval of differences in the pupils. Shifting the emphasis from the pupil to working on the learning environment has resulted in special education no longer being primarily separate special education tied to a certain place, but directing the teaching more towards individuality. The central dimension of intercultural competence of a teacher working in a multicultural class seems to be the attitudes and approaches to a different pupil; the teacher must be interculturally sensitive when facing children and young people from a foreign culture. Education and teaching affect every sector of the pupil’s well-being. Learning and learning results have a connection with teaching, education and well-being. Every sector is important for the going to school and integration of an immigrant pupil in need of special support. The basis of the study is the equality of opportunities and the humanistic idea of the human being in the Finnish education policy. The immigrant pupils selected for the study represented the following language groups: Arabian, Albanian, Somali, Russian and Vietnamese. In the four special education schools, the number of immigrant pupils belonging to these language groups (2004) totalled 104. A total of 89 pupils i.e. 86% answered the questionnaire, which is sufficient considering the generalisation of the study. Although this is basically a quantitative study, the interviewing method was used in part of the study, because the questionnaires were in Finnish and consequently, it was difficult for some immigrant pupils to understand them. Understanding the questions was also affected by the fact that the age distribution in the study was very wide (7–18). According to the results of the study, the immigrants felt that the biggest drawbacks in general education were their inability to speak Finnish and lack of concentration. The actual process of being transferred to a special education class remained unclear for immigrant pupils, and they could do very little about the transfer themselves. The results show that immigrant pupils coped well in special education school; they felt that their learning ability and concentration improved in the small groups of the special education school. They considered the individual support given in the special education schools to be useful. The lower-grade immigrant pupils had a more positive attitude towards special education school than the upper-grade immigrant pupils. In all the special education schools the immigrant pupils experienced that they were in a good position in the class; girls felt this even a little more strongly than boys. The teacher-pupil-relationship was felt to be good. School bullying being so common was a negative feature experienced by immigrant pupils, who were often targets or bullies themselves. Immigrant pupils believed in their success at school and in the opportunities offered by special education schools. Generally they were of the opinion that pupils are not labelled by special school; however, upper-grade immigrant pupils were more hesitant than lower-grade immigrant pupils. This study aimed at bringing out the immigrant pupils’ own opinions. Teaching immigrant pupils in special education schools has not been very much studied in Finland, which made the topic new and even more challenging.

Separation mechanisms in nanofiltration and retention changes of organic compounds

Orgaanisten yhdisteiden negatiivinen retentio nanosuodatuksessa on ilmiö, jota eiole kovin paljon tutkittu. Negatiivisen retentioon vaikuttavat syyt tai tekijäteivät ole kovin hyvin tiedossa. Erotusmenetelmänä negatiivinen retentio voi olla käyttökelpoinen tietyissä sovelluksissa. Työn kirjallisuusosa käsittelee nanosuodatuksen erotusmekanismeja ja retentioon vaikuttavia tekijöitä. Myös joitakin malleja on esitetty. Nanosuodatus on monimutkainen prosessi, josta ei voida löytää vain yhtä erotusmekanismia tai retentioon vaikuttavaa tekijää. Prosessit ovat kokonaisuuksia, joissa erottumiseen vaikuttavat syöttöliuoksen, erotettavan komponentin ja kalvon ominaisuudet, ja niiden väliset vuorovaikutukset. Työn kokeellisessa osassa koottiin mahdollisimman paljon esimerkkejä, joissa monosakkaridien negatiivinen retentio ilmenee. Muita orgaanisia ja epäorgaanisia yhdisteitä käytettiin 'häiriöyhdisteinä' syöttöliuoksessa monosakkaridien kanssa. Kokeet suoritettiin kahdella laboratoriomittakaavan suodatuslaitteella käyttäen kahta kaupallista nanosuodatuskalvoa. Negatiivinen retentio ilmeni useissa tapauksissa. Permeaattivuon ja 'häiriöyhdisteiden' pitoisuuksien havaittiin vaikuttavan voimakkaasti negatiivisen retention ilmenemiseen.

Henkilökohtaiset suhteet teollisessa markkinoinnissa

Teollisessa markkinoinnissa myyjän suhde asiakkaaseen on erilainen kuin kuluttajamarkkinoinnissa. Asiakasyritys ja sen tarpeet täytyy ottaa tietoisemmin huomioon ja usein ostopäätökseen vaikuttavat aikaisemmat kokemukset tietystä kauppakumppanista. Myyntiä ja ostamista ei tapahdu ilman suhteita. Suhteisiin perustuva vaihdanta eroaa lyhyen kantaman transaktioluonteisesta vaihdannasta: kumppanit sitoutuvat ja luottavat toisiinsa vahvemmin, haluavat tavoitella päämääriään yhdessä ja ystävystyvät keskenään. Henkilökohtaisen sidosten muodostumista voidaan kiihdyttää ja suhdetta ylläpitää erilaisten toimintojen keinoin. Henkilökohtaisilla suhteilla on monenlaisia vaikutuksia, sekä positiivia että negatiivisia - useimmiten ne kuitenkin koetaan hyödyllisinä. Suhteet vaikuttavat muun muassa luottamukseen, vastavuoroisuuteen ja yksilöiden käyttäytymiseen. Nämä vaikutukset ja suhteiden merkitykset vaihtelevat eri maissa sekä kulttuureissa. Aina ei kuitenkaan voida luottaa henkilösuhteiden voimaan, vaan joskus on syytä keskittyä prosessien, tuotosten ja korkean laadun kehittämiseen.

Pienyrityksen arvonmäärityksen erityispiirteitä

Tutkielmassa tarkastellaan listaamattoman pienyrityksen arvonmääritystä ja sen sisältöä. Tutkielman tavoitteena oli selvittää pk-yrityksen arvonmäärityksen erityispiirteitä ja eroja suuriin julkisiin yrityksiin sekä tutkia näiden erojen vaikutusta arvonmääritysprosessiin. Tutkielman lähestymistapa on teoreettinen ja tutkielma toteutettiin kirjallisuustutkimuksena. Tutkimusote on käsiteanalyyttinen. Tutkimuksessa havaittiin, että listaamattoman pienyrityksen erityispiirteitä ovat saatavissa olevan taloudellisen informaation laatu ja määrä, tulevaisuuteen liittyvä suurempi epävarmuus sekä omistuksen heikko likvidisyys. Pienyrityksiin liittyvät riskit ovat myös suuremmat ja niiden arviointi on vaikeampaa. Lisäksi pienyrityksen rahoitus eroaa suurista yrityksistä. Näiden tekijöiden vaikutus eri menetelmillä laskettuun yrityksen arvoon on negatiivinen. Osaamisella ja aineettomalla pääomalla on suuri vaikutus pienyrityksien arvoon ja tämä johtaa usein arvostuksen subjektiivisuuteen. Lähtökohtaisesti, pienen ja keskisuuren, kuten suurenkin yrityksen arvo perustuu tulevaisuuden tuottoihin omistajille. Toimintahistorian ja taloudellisen informaation vähäisyydestä johtuen arvostuksessa käytetään varsin usein hyvin yksinkertaisia tapoja ja menetelmiä. Perinteiset arvonmääritysmenetelmät ovat käyttökelpoisia myös pienyritysten kohdalla, kunhan niiden pohjana olevat parametrit, arvonmäärityksen tarkoitus ja tilanne sekä kohteen ominaispiirteet ymmärretään oikein. Pienyritysten arvomääritys on haastavaa ja asettaa suuria vaatimuksia suorittajan ammattitaidolle.

Negative Regulation of Receptor Tyrosine Kinases by T-cell Protein Tyrosine Phosphatase

Protein tyrosine phosphorylation controls a wide array of cellular responses such as growth, migration, proliferation, differentiation, metabolism and cytoskeletal organisation. Tyrosine phosphorylation is a dynamic process involving the competing activities of protein tyrosine kinases and protein tyrosine phosphatases. The protein tyrosine kinases are further divided into non-receptor- and receptor tyrosine kinases. The latter are transmembrane glycoproteins activated by the binding of specific ligands, mostly growth factors, to their extracellular domain, transmitting different signals to the cell. Growth factor receptors such as the epidermal growth factor receptor, vascular endothelial growth factor receptor 2 and platelet-derived growth factor receptor β, belong to the receptor tyrosine kinases, the signalling of which is often disturbed in various diseases, including cancer. This has led to the development of receptor tyrosine kinase antagonists for use as anti-cancer drugs. As the receptor tyrosine kinases, also the protein tyrosine phosphatases can be divided into receptor- and non-receptor types. The protein tyrosine phosphatases have attained much less attention than the receptor tyrosine kinases partly because they were identified later. However, accumulating evidence shows that the protein tyrosine phosphatases have important roles as specific and active regulators of tyrosine phosphorylation in cells and of physiological processes. Consequently, the protein tyrosine phosphatases are receiving arising interest as novel drug targets. The aim of this work was to elucidate the negative regulation of receptor tyrosine kinases by one non-receptor protein tyrosine phosphatase, T-cell protein tyrosine phosphatase TCPTP. The results show that TCPTP activated by cell adhesion receptor integrin α1 functions as a negative regulator of the epidermal growth factor receptor. It was also found that TCPTP affects vascular endothelial growth factor receptor 2 signalling and angiogenesis. Lastly, a High-throughput screen with 64,280 compounds was performed to identify novel TCPTP activators, resulting in identification of one small molecule compound capable of exerting similar effects on TCPTP signalling as integrin α1. This compound is shown to downregulate signalling of epidermal growth factor receptor and platelet-derived growth factor receptor β, as well as to inhibit cell proliferation and angiogenesis. Our results suggest that a suitable small-molecule TCPTP activator could be utilized in the development of novel anti-cancer drugs.