EN 1090-laatuvaatimusten kartoitus ja hallinta hitsauksen laatujärjestelmän avulla

Diplomityössä tarkastellaan standardin EN 1090 vaikutuksia Bilfinger Industrial Services Finland Oy:n toimintaympäristössä ja kuinka niitä voidaan hallita hitsauksen laatujärjestelmän avulla. Työssä on myös käsitelty yrityksen pääasiallisen tuotannon eli metallisten teollisuusputkistojen valmistusta sekä laadunhallintaa yleisellä tasolla ja erityisesti hitsauksessa. Rakennustuoteasetuksen mukaisen yhdenmukaistetun standardin EN 1090-1:n siirtymäaika päättyy 1.7.2014 ja se asettaa uudenlaisia vaatimuksia teräsrakentamiseen. Rakennustuotteiden CE-merkintä ja sertifioidun laadunhallinnan järjestäminen vaikuttaa hyvin laajasti suomalaiseen metalliteollisuuteen. Työssä selvitettiin yrityksen nykyiset menettelyt ja kuinka niitä tulisi kehittää uusien vaatimusten mukaiseksi. Tietoa hankittiin keskustelemalla yrityksen henkilöstön kanssa ja tutustumalla sen toimintaperiaatteisiin. Selvitystyötä helpotti jo valmiiksi suhteellisen korkea hitsaustoiminnan laatutaso, joka johtuu vaativien asiakkaiden velvoittamasta laatutyöstä. Työn tuloksena yrityksellä on selkeä kuva miten toimintaa tulee kehittää EN 1090 vaatimusten täyttämiseksi. ISO 3834-2:n soveltaminen paineenalaisten putkistojen valmistuksessa tulee ulottaa myös teräsrakenteiden valmistukseen. Myös vaatimusten mukaisen dokumentaation luomista ja hallintaa tulee kehittää, jotta siitä ei tule liian raskasta henkilöstölle.

Managing Customer Issues through a Support Channel Network

The importance of after-sales service or service in general can be seen and experienced by customers every day with industrial as well as other non-industrial services or products. This dissertation, drawing on theory and experience, focuses on practical engineering implications, specifically the management of customer issues in the after-sales phase in the mobile phone arena. The main objective of this doctoral dissertation is to investigate customer after-sales issue management, specifically regarding mobile phones. The case studies focus on issue resolution time and the issue of corrective actions. This dissertation consists of a main body and four peer-reviewed journal articles and one manuscript currently under review by a peer-reviewed journal. The main body of this dissertation examines the elements of customer satisfaction, loyalty, and retention with respect to corrective actions to address customer issues and issue resolution time through literature and empirical studies. The five independent works are case studies supporting the thesis research questions. This study examines four questions: 1) What are the factors affecting corrective actions for customers? 2) How can customer issue resolution time be controlled? 3) What are the factors affecting processes in the service chain? and 4) How can communication be measured in a service chain? In this work, both quantitative and qualitative analysis methods are used. The main body of the thesis reviews the literature regarding the elements that bridge the five case studies. The case studies of the articles and surveys lean more toward the methodology of critical positivism and then apply the interpretive approach in interpreting the results. The case study articles employ various statistical methods to analyze and to interpret the empirical and survey data. The statistical methods were used to create a model that is useful for significantly optimizing issue resolution time. Moreover, it was found that samples for verifying issues provided by the customer neither improve the perceived quality of corrective actions nor the perceived quality of issue resolution time. The term “service” in this work is limited to the technical services that are provided by product manufacturers and after-sales authorized service vendors. On the basis of this research work, it has been observed that corrective actions and issue resolution time are associated with customer satisfaction and hence, according to induction theory, to customer loyalty and retention. This thesis utilizes knowledge of marketing and customer relationships to contribute to the existing body of knowledge concerning information and communication technology for after-sales service recovery of mobile terminals. The established models in the thesis contribute to the existing knowledge of the after-sales process of dealing with customer issues in the field of mobile phones. The findings suggest that process managers could focus more on communication and training provided to the staff as new technology evolves rapidly. The study also suggest the managers formulate strategies for how customers can be kept informed on a regular basis of the status of issues that have been escalated for corrective action. The findings also lay the foundation for the comprehensive objective to control the entire product development process, starting with conceptualization. This implies that robust design should be applied to the new products so that problems affecting customer service quality are not repeated. The objective will be achieved when the entire service chain from product development to the final user can be modeled and this model can be used to support the organization at all levels.

Railways, Airports and Sea Container Operators as Publicly Listed Companies – Financial Performance and Shareholder Value Creation Perspective

Logistics infrastructure and transportation services have been the liability of countries and governments for decades, or these have been under strict regulation policies. One of the first branches opened for competition in EU as well as in other continents, has been air transports (operators, like passenger and freight) and road transports. These have resulted on lower costs, better connectivity and in most of the cases higher service quality. However, quite large amount of other logistics related activities are still directly (or indirectly) under governmental influence, e.g. railway infrastructure, road infrastructure, railway operations, airports, and sea ports. Due to the globalization, governmental influence is not that necessary in this sector, since transportation needs have increased with much more significant phase as compared to economic growth. Also freight transportation needs do not correlate with passenger side, due to the reason that only small number of areas in the world have specialized in the production of particular goods. Therefore, in number of cases public-private partnership, or even privately owned companies operating in these sub-branches have been identified as beneficial for countries, customers and further economic growth. The objective of this research work is to shed more light on these kinds of experiments, especially in the relatively unknown sub-branches of logistics like railways, airports and sea container transports. In this research work we have selected companies having public listed status in some stock exchange, and have needed amount of financial scale to be considered as serious company rather than start-up phase venture. Our research results show that railways and airports usually need high fixed investments, but have showed in the last five years generally good financial performance, both in terms of profitability and cash flow. In contrary to common belief of prosperity in globally growing container transports, sea vessel operators of containers have not shown that impressive financial performance. Generally margins in this business are thin, and profitability has been sacrificed in front of high growth – this also concerns cash flow performance, which has been lower too. However, as we examine these three logistics sub-branches through shareholder value development angle during time period of 2002-2007, we were surprised to find out that all of these three have outperformed general stock market indexes in this period. More surprising is the result that financially a bit less performing sea container transportation sector shows highest shareholder value gain in the examination period. Thus, it should be remembered that provided analysis shows only limited picture, since e.g. dividends were not taken into consideration in this research work. Therefore, e.g. US railway operators have disadvantage to other in the analysis, since they have been able to provide dividends for shareholders in long period of time. Based on this research work we argue that investment on transportation/logistics sector seems to be safe alternative, which yields with relatively low risk high gain. Although global economy would face smaller growth period, this sector seems to provide opportunities in more demanding situation as well.

Influence of reactant absorption and dissolution in heterogeneous precipitation processes

In this research work, the aim was to investigate the volumetric mass transfer coefficient [kLa] of oxygen in stirred tank in the presence of solid particle experimentally. The kLa correlations as a function of propeller rotation speed and flow rate of gas feed were studied. The O2 and CO2 absorption in water and in solid-liquid suspensions and heterogeneous precipitation of MgCO3 were thoroughly examined. The absorption experiments of oxygen were conducted in various systems like pure water and in aqueous suspensions of quartz and calcium carbonate particles. Secondly, the precipitation kinetics of magnesium carbonate was also investigated. The experiments were performed to study the reactive crystallization with magnesium hydroxide slurry and carbon dioxide gas by varying the feed rates of carbon dioxide and rotation speeds of mixer. The results of absorption and precipitation are evaluated by titration, total carbon (TC analysis), and ionic chromatrography (IC). For calcium carbonate, the particle concentration was varied from 17.4 g to 2382 g with two size fractions: 5 µm and 45-63 µm sieves. The kLa and P/V values of 17.4 g CaCO3 with particle size of 5µm and 45-63 µm were 0.016 s-1 and 2400 W/m3. At 69.9 g concentration of CaCO3, the achieved kLa is 0.014 s-1 with particle size of 5 µm and 0.017 s-1 with particle size of 45 to 63 µm. Further increase in concentration of calcium carbonate, i.e. 870g and 2382g , does not affect volumetric mass transfer coeffienct of oxygen. It could be concluded from absorption results that maximum value of kLa is 0.016 s-1. Also particle size and concentration does affect the transfer rate to some extend. For precipitation experiments, the constant concentration of Mg(OH)2 was 100 g and the rotation speed varied from 560 to 750 rpm, whereas the used feed rates of CO2 were 1 and 9 L/min. At 560 rpm and feed rate of CO2 is 1 L/min, the maximum value of Mg ion and TC were 0.25 mol/litre and 0.12 mol/litre with the residence time of 40 min. When flow rate of CO2 increased to 9 L/min with same 560 rpm, the achieved value of Mg and TC were 0.3 mol/litre and 0.12 mol/L with shorter residence time of 30 min. It is concluded that feed rate of CO2 is dominant in precipitation experiments and it has a key role in dissociation and reaction of magnesium hydroxide in precipitation of magnesium carbonate.

Utilization of steelmaking waste materials for production of calcium carbonate (CaCO3)

The steel industry produces, besides steel, also solid mineral by-products or slags, while it emits large quantities of carbon dioxide (CO2). Slags consist of various silicates and oxides which are formed in chemical reactions between the iron ore and the fluxing agents during the high temperature processing at the steel plant. Currently, these materials are recycled in the ironmaking processes, used as aggregates in construction, or landfilled as waste. The utilization rate of the steel slags can be increased by selectively extracting components from the mineral matrix. As an example, aqueous solutions of ammonium salts such as ammonium acetate, chloride and nitrate extract calcium quite selectively already at ambient temperature and pressure conditions. After the residual solids have been separated from the solution, calcium carbonate can be precipitated by feeding a CO2 flow through the solution. Precipitated calcium carbonate (PCC) is used in different applications as a filler material. Its largest consumer is the papermaking industry, which utilizes PCC because it enhances the optical properties of paper at a relatively low cost. Traditionally, PCC is manufactured from limestone, which is first calcined to calcium oxide, then slaked with water to calcium hydroxide and finally carbonated to PCC. This process emits large amounts of CO2, mainly because of the energy-intensive calcination step. This thesis presents research work on the scale-up of the above-mentioned ammonium salt based calcium extraction and carbonation method, named Slag2PCC. Extending the scope of the earlier studies, it is now shown that the parameters which mainly affect the calcium utilization efficiency are the solid-to-liquid ratio of steel slag and the ammonium salt solvent solution during extraction, the mean diameter of the slag particles, and the slag composition, especially the fractions of total calcium, silicon, vanadium and iron as well as the fraction of free calcium oxide. Regarding extraction kinetics, slag particle size, solid-to-liquid ratio and molar concentration of the solvent solution have the largest effect on the reaction rate. Solvent solution concentrations above 1 mol/L NH4Cl cause leaching of other elements besides calcium. Some of these such as iron and manganese result in solution coloring, which can be disadvantageous for the quality of the PCC product. Based on chemical composition analysis of the produced PCC samples, however, the product quality is mainly similar as in commercial products. Increasing the novelty of the work, other important parameters related to assessment of the PCC quality, such as particle size distribution and crystal morphology are studied as well. As in traditional PCC precipitation process, the ratio of calcium and carbonate ions controls the particle shape; a higher value for [Ca2+]/[CO32-] prefers precipitation of calcite polymorph, while vaterite forms when carbon species are present in excess. The third main polymorph, aragonite, is only formed at elevated temperatures, above 40-50 °C. In general, longer precipitation times cause transformation of vaterite to calcite or aragonite, but also result in particle agglomeration. The chemical equilibrium of ammonium and calcium ions and dissolved ammonia controlling the solution pH affects the particle sizes, too. Initial pH of 12-13 during the carbonation favors nonagglomerated particles with a diameter of 1 μm and smaller, while pH values of 9-10 generate more agglomerates of 10-20 μm. As a part of the research work, these findings are implemented in demonstrationscale experimental process setups. For the first time, the Slag2PCC technology is tested in scale of ~70 liters instead of laboratory scale only. Additionally, design of a setup of several hundreds of liters is discussed. For these purposes various process units such as inclined settlers and filters for solids separation, pumps and stirrers for material transfer and mixing as well as gas feeding equipment are dimensioned and developed. Overall emissions reduction of the current industrial processes and good product quality as the main targets, based on the performed partial life cycle assessment (LCA), it is most beneficial to utilize low concentration ammonium salt solutions for the Slag2PCC process. In this manner the post-treatment of the products does not require extensive use of washing and drying equipment, otherwise increasing the CO2 emissions of the process. The low solvent concentration Slag2PCC process causes negative CO2 emissions; thus, it can be seen as a carbon capture and utilization (CCU) method, which actually reduces the anthropogenic CO2 emissions compared to the alternative of not using the technology. Even if the amount of steel slag is too small for any substantial mitigation of global warming, the process can have both financial and environmental significance for individual steel manufacturers as a means to reduce the amounts of emitted CO2 and landfilled steel slag. Alternatively, it is possible to introduce the carbon dioxide directly into the mixture of steel slag and ammonium salt solution. The process would generate a 60-75% pure calcium carbonate mixture, the remaining 25-40% consisting of the residual steel slag. This calcium-rich material could be re-used in ironmaking as a fluxing agent instead of natural limestone. Even though this process option would require less process equipment compared to the Slag2PCC process, it still needs further studies regarding the practical usefulness of the products. Nevertheless, compared to several other CO2 emission reduction methods studied around the world, the within this thesis developed and studied processes have the advantage of existing markets for the produced materials, thus giving also a financial incentive for applying the technology in practice.

Aurinkosähkön kannattavuustarkastelu jäähallilla

Tässä kandidaatintyössä selvitetään aurinkosähkön kannattavuutta jäähallissa. Tutkimuksessa huomioidaan paikallisten olosuhteiden kuten auringon säteilynmäärän, lämpötilan ja paneelien asennussuunnan vaikutus tuotetun aurinkosähkön määrään. Tuotannon soveltuvuutta arvioidaan vertaamalla simuloituja aurinkosähkön tuotantolukemia jäähallin sähkönkulutusprofiiliin. Sähkönkulutustiedot perustuvat etäluettavan sähkömittarin tunnittaisiin mittaustuloksiin. Investoinnin kannattavuutta arvioidaan yleisesti käytettyjen tunnuslukujen valossa, jotka lasketaan yksityiskohtaisen tarkastelun avulla. Lisäksi tunnuslukuja analysoidaan herkkyysanalyysiin avulla.

Balanced Scorecardin ja palkitsemisen hyödyntäminen palvelutuotannon johtamisessa

Suorituskyvyn johtamista on tutkittu paljon teollisuustalouden näkökulmasta. Sen sijaan palvelutuotannon näkökulmasta katsottuna tutkimustyö on vasta aluillaan. Iso osa yritysten liiketoiminnasta muodostuu palvelujen tuottamisesta, joten palvelutuotannon merkitys on tänä päivänä varsin keskeisessä roolissa. Suorituskyvyn johtaminen tarvitsee rinnalleen kannustavia palkitsemismalleja. Oikein toteutettuna palkitseminen ohjaa strategian mukaisiin tavoitteisiin ja parantaa organisaation tuloksellisuutta. Palkitseminen tulee kuitenkin nähdä riittävän monipuolisena kokonaisuutena. Parhaimmillaan se sitouttaa, motivoi ja kannustaa työntekijöitä entistä parempiin suorituksiin. Epäonnistuessaan sillä on monia negatiivissa vaikutuksia. Se saattaa lisätä epäoikeudenmukaisuuden tunnetta, jolloin työilmapiiri heikkenee sekä poissaolot ja vaihtuvuus lisääntyvät. Tässä tutkimuksessa on keskitytty palvelutuotannon organisaation tutkimiseen. Tutkimuksessa selvitettiin, mitä tekijöitä tulee huomioida logistiikkasektorin palvelutuotannon organisaation onnistumista mitattaessa ja palkitessa. Tutkimus toteutettiin case-organisaatiossa konstruktiivista tutkimusotetta hyödyntäen. Tiedonkeruumenetelmänä käytettiin puolistrukturoituja haastatteluja. Tutkimuksessa rakennettiin suorituskykyä mittaava mallimittaristo ja suorituskykyä tukeva palkitsemismalli. Mittariston viitekehyksenä käytettiin Balanced Scorecardia. Tulosten perusteella voidaan todeta, että palvelutuotannon erityispiirteet tulee huomioida mittaristoa rakennettaessa. Asiakkaan rooli tulee palvelutuotannossa korostuneesti esiin. Lisäksi on huomioitava kohdeorganisaation omat strategiset tavoitteet. Mittaristoon tulee ottaa tulosmittareita, ennakoivia mittareita ja ympäristön muutosta selittäviä mittareita. Palkitsemismalleja tulee tutkia sekä aineellisen että aineettoman palkitsemisen näkökulmista. Aineellisessa palkitsemisessa tulee huomioida suoritukseen perustuva palkitseminen. Aineettomassa palkitsemisessa puolestaan on huomioitava yksilölliset tarpeet, jotka perustuvat henkilökohtaisiin ominaisuuksiin ja arvomaailmaan.

Modeling a Network of Heat Exchangers

This research work addresses the problem of building a mathematical model for the given system of heat exchangers and to determine the temperatures, pressures and velocities at the intermediate positions. Such model could be used in nding an optimal design for such a superstructure. To limit the size and computing time a reduced network model was used. The method can be generalized to larger network structures. A mathematical model which includes a system of non-linear equations has been built and solved according to the Newton-Raphson algorithm. The results obtained by the proposed mathematical model were compared with the results obtained by the Paterson approximation and Chen's Approximation. Results of this research work in collaboration with a current ongoing research at the department will optimize the valve positions and hence, minimize the pumping cost and maximize the heat transfer of the system of heat exchangers.

Influence of multi-phase phenomena on semibatch crystallization processes of aqueous solutions

Crystal properties, product quality and particle size are determined by the operating conditions in the crystallization process. Thus, in order to obtain desired end-products, the crystallization process should be effectively controlled based on reliable kinetic information, which can be provided by powerful analytical tools such as Raman spectrometry and thermal analysis. The present research work studied various crystallization processes such as reactive crystallization, precipitation with anti-solvent and evaporation crystallization. The goal of the work was to understand more comprehensively the fundamentals, phenomena and utilizations of crystallization, and establish proper methods to control particle size distribution, especially for three phase gas-liquid-solid crystallization systems. As a part of the solid-liquid equilibrium studies in this work, prediction of KCl solubility in a MgCl2-KCl-H2O system was studied theoretically. Additionally, a solubility prediction model by Pitzer thermodynamic model was investigated based on solubility measurements of potassium dihydrogen phosphate with the presence of non-electronic organic substances in aqueous solutions. The prediction model helps to extend literature data and offers an easy and economical way to choose solvent for anti-solvent precipitation. Using experimental and modern analytical methods, precipitation kinetics and mass transfer in reactive crystallization of magnesium carbonate hydrates with magnesium hydroxide slurry and CO2 gas were systematically investigated. The obtained results gave deeper insight into gas-liquid-solid interactions and the mechanisms of this heterogeneous crystallization process. The research approach developed can provide theoretical guidance and act as a useful reference to promote development of gas-liquid reactive crystallization. Gas-liquid mass transfer of absorption in the presence of solid particles in a stirred tank was investigated in order to gain understanding of how different-sized particles interact with gas bubbles. Based on obtained volumetric mass transfer coefficient values, it was found that the influence of the presence of small particles on gas-liquid mass transfer cannot be ignored since there are interactions between bubbles and particles. Raman spectrometry was successfully applied for liquid and solids analysis in semi-batch anti-solvent precipitation and evaporation crystallization. Real-time information such as supersaturation, formation of precipitates and identification of crystal polymorphs could be obtained by Raman spectrometry. The solubility prediction models, monitoring methods for precipitation and empirical model for absorption developed in this study together with the methodologies used gives valuable information for aspects of industrial crystallization. Furthermore, Raman analysis was seen to be a potential controlling method for various crystallization processes.

Effects of internationalization on packaging decisions of manufacturing companies

The world has witnessed a great deal of globalization and a rise in international activities in recent years compared to decades ago. This has contributed to an upsurge in competition among manufacturing firms resulting in the use of different marketing strategies to survive. Packaging is one of the tools that has been used by marketers to make products different and appealing to both local and international customers. The purpose of this research work was to investigate more on packaging as a marketing tool and how internationalization affects the decisions management makes in relation to it. To this effect, a qualitative research was conducted using five manufacturing companies as case studies and data collected through semi-structured interviews and also personal observation. Secondary sources were also used in order to get deeper insight into the case companies under study. The study revealed that there are many advantages that internationalization provides firms. The general revelations made by the firms that were researched did not point to a negative impact of internationalization on their packaging decisions. Internationalization has provided positive improvements on their packaging and made them more competitive. This proves that for packaging decisions to improve better, one key enabler will be exposure to the international environment since it provides a wider array of options for package improvements for firms.

Sekaelementit absoluuttisten solmukoordinaattien menetelmässä

Tässä lisensiaatintyössä käsitellään sekaelementtien sovellusmahdollisuuksia absoluuttisten solmukoordinaattien menetelmässä. Absoluuttisten solmukoordinaattien menetelmä on uudentyyppinen lähestymistapa elementtimenetelmän elementtien koordinaattien määrittämiseksi ja sen yhtenä tavoitteena on tehostaa suuria siirtymiä tai kiertymiä sisältävien elementtien laskentatehokkuutta. Tässä työssä absoluuttisten solmukoordinaattien menetelmä esitellään pääpiirteittäin sekä annetaan esimerkkejä muutamista tyypillisimmistä elementeistä lausuttuna edellä mainittujen koordinaattien perusteella. Sekaelementeiksi kutsutaan elementtityyppejä, missä tuntemattomien muuttujien joukkoja on aina enemmän kuin yksi. Sekaelementit erottavat redusoitumattomista elementeistä siirtymäkentän sisältyminen muuttujaryhmään ja hybridielementeistä muuttujien identtiset ulottuvuudet. Sekaelementtejä käytetään esimerkiksi kokoonpuristumattomien materiaalien rakenneanalyyseissä, alentamaan elementiltä vaadittavia jatkuvuusehtoja tai mallintamaan ilmiöitä, missä fysikaaliset ominaisuudet ovat jostain syystä voimakkaasti toisistaan riippuvaisia. Tämän lisensiaatintyön kirjoittamiseksi on tehty tutkimusta sekaelementtien mahdollisuuksista toimia absoluuttisten solmukoordinaattien menetelmässä. Tutkimuksen tuloksena on saatu aikaan kaksi tässä työssä esiteltävää, varsin rajatun toimintakyvyn omaavaa sekaelementtityyppiä, joiden siirtymäkentät on määritelty globaalien koordinaattien suhteen sisältäen myös orientaatiotermit. Tutkimusaihe vaatii kuitenkin vielä paljon lisätyötä, ennen kuin sekaelementtityyppejä voidaan kauttaaltaan soveltaa absoluuttisten solmukoordinaattien menetelmällä toteutetuissa rakenneanalyyseissä.

How Lean Six Sigma and Agile principles optimize ITIL-based processes

Imagine the potential implications of an organization whose business and IT processes are well aligned and are capable of reactively and proactively responding to the external and internal changes. The Philips IT Infrastructure and Operations department (I&O) is undergoing a series of transformation activities to help Philips business keeping up with the changes. I&O would serve a critical function in any business sectors; given that the I&O’s strategy switched from “design, build and run” to “specify, acquire and performance manage”, that function is amplified. In 2013, I&O’s biggest transforming programme I&O Futures engaged multiple interdisciplinary departments and programs on decommissioning legacy processes and restructuring new processes with respect to the Information Technology Internet Library (ITIL), helping I&O to achieve a common infrastructure and operating platform (CI&OP). The author joined I&O Futures in the early 2014 and contributed to the CI&OP release 1, during which a designed model Bing Box and its evaluations were conducted through the lens of six sigma’s structured define-measure-analyze-improve-control (DMAIC) improvement approach. This Bing Box model was intended to firstly combine business and IT principles, namely Lean IT, Agile, ITIL best practices, and Aspect-oriented programming (AOP) into a framework. Secondly, the author implemented the modularized optimization cycles according to the defined framework into Philips’ ITIL-based processes and, subsequently, to enhance business process performance as well as to increase efficiency of the optimization cycles. The unique of this thesis is that the Bing Box model not only provided comprehensive optimization approaches and principles for business process performance, but also integrated and standardized optimization modules for the optimization process itself. The research followed a design research guideline that seek to extend the boundaries of human and organizational capabilities by creating new and innovative artifacts. The Chapter 2 firstly reviewed the current research on Lean Six Sigma, Agile, AOP and ITIL, aiming at identifying the broad conceptual bases for this study. In Chapter 3, we included the process of constructing the Bing Box model. The Chapter 4 described the adoption of Bing Box model: two-implementation case validated by stakeholders through observations and interviews. Chapter 5 contained the concluding remarks, the limitation of this research work and the future research areas. Chapter 6 provided the references used in this thesis.

Carponate precipitation with carbon dioxide gas

The aim of this thesis research work focused on the carbonate precipitation of magnesium using magnesium hydroxide Mg(OH)2 and carbon dioxide (CO2) gas at ambient temperature and pressure. The rate of dissolution of Mg(OH)2 and precipitation kinetics were investigated under different operating conditions. The conductivity and pH of the solution were inline monitored by a Consort meter and the solid samples gotten from the precipitation reaction were analysed by a laser diffraction analyzer Malvern Mastersizer to obtain particle size distributions (PSD) of crystal samples. Also the Mg2+ concentration profiles were determined from the liquid phase of the precipitate by ion chromatography (IC) analysis. Crystal morphology of the obtained precipitates were also investigated and discussed in this work. For the carbonation reaction of magnesium hydroxide in the present work, it was found that magnesium carbonate trihydrate (nesquehonite) was the main product and its formation occurred at a pH of around 7-8. The stirrer speed has a significant effect on the dissolution rate of Mg(OH)2. The highest obtained Mg2+ concentration level was 0.424 mol L-l for the 470 rpm and 0.387 mol L-1 for the 560 rpm which corresponded to the processing time of 45 mins and 40 mins respectively. The particle size distribution shows that the average particle size keeps increasing during the reaction as the CO2 is been fed to the system. The carbonation process is kinetically favored and simple as nesquehonite formation occurs in a very short time. It is a thermodynamically and chemically stable solid product, which allows for a long-term storage of CO2. Since the carbonation reaction is a complex system which includes dissolution of magnesium hydroxide particles, absorption of CO2, chemical reaction and crystallization, the dissolution of magnesium hydroxide was studied in hydrochloric acid (HCl) solvent with and without nitrogen (N2) inert gas. It was found on the dissolution part that the impeller speed had effect on the dissolution rate. The higher the impeller speed the higher the pH of the solution, although for the highest speed of 650rpm it was not the case. Therefore, it was concluded that the optimum speed of the stirrer was 560rpm. The influence of inert gas N2 on the dissolution rate of Mg(OH)2 particles could be seen based on measured pH, electric conductivity and Mg2+ concentration curves.

Underwater Remote Welding Technology for Offshore Structures

The construction of offshore structures, equipment and devices requires a high level of mechanical reliability in terms of strength, toughness and ductility. One major site for mechanical failure, the weld joint region, needs particularly careful examination, and weld joint quality has become a major focus of research in recent times. Underwater welding carried out offshore faces specific challenges affecting the mechanical reliability of constructions completed underwater. The focus of this thesis is on improvement of weld quality of underwater welding using control theory. This research work identifies ways of optimizing the welding process parameters of flux cored arc welding (FCAW) during underwater welding so as to achieve desired weld bead geometry when welding in a water environment. The weld bead geometry has no known linear relationship with the welding process parameters, which makes it difficult to determine a satisfactory weld quality. However, good weld bead geometry is achievable by controlling the welding process parameters. The doctoral dissertation comprises two sections. The first part introduces the topic of the research, discusses the mechanisms of underwater welding and examines the effect of the water environment on the weld quality of wet welding. The second part comprises four research papers examining different aspects of underwater wet welding and its control and optimization. Issues considered include the effects of welding process parameters on weld bead geometry, optimization of FCAW process parameters, and design of a control system for the purpose of achieving a desired bead geometry that can ensure a high level of mechanical reliability in welded joints of offshore structures. Artificial neural network systems and a fuzzy logic controller, which are incorporated in the control system design, and a hybrid of fuzzy and PID controllers are the major control dynamics used. This study contributes to knowledge of possible solutions for achieving similar high weld quality in underwater wet welding as found with welding in air. The study shows that carefully selected steels with very low carbon equivalent and proper control of the welding process parameters are essential in achieving good weld quality. The study provides a platform for further research in underwater welding. It promotes increased awareness of the need to improve the quality of underwater welding for offshore industries and thus minimize the risk of structural defects resulting from poor weld quality.

Tuotehallinnan kehittäminen ICT-palveluyrityksessä

Tuotehallinta on yrityksissä keskeinen arvoa tuottava toiminto, joka hallinnoi ja johtaa tuotteiden elinkaarta aina ideavaiheesta tuotteiden lopettamiseen saakka. Tuotteiden hyvän kilpailukyvyn kautta yritys saa kilpailuetua markkinassa. Tutkimuksen kohteena oleva case-yritys haluaa kehittää tuotehallinnan toimintaa, jotta se kykenee toimimaan aiempaa tehokkaammin ja menestymään paremmin tiukasti kilpailluilla markkinoilla. Diplomityön päätavoitteena oli löytää keinoja kohdeyrityksen yritysliiketoiminnan tuotehallinnan kehittämiseksi. Tutkimus toteutettiin laadullisena tapaustutkimuksena. Tutkimuksessa käytiin läpi aihealueen tuoretta tutkimustietoa sekä aiempaa teoriaa. Työssä tutkittiin kohdeyrityksen tuotehallinnan nykytilannetta ja kehittämismahdollisuuksia. Saatujen tutkimustulosten pohjalta ja tunnistettua teoriaa hyödyntäen johdettiin konkreettisia kehitystoimenpiteitä. Työ tuotti kriittisen näkökulman tuotehallinnan nykytilanteeseen sekä esityksen tärkeimmiksi tunnistetuista kehittämistoimenpiteistä. Tutkimuksen keskeisimpänä tuloksena toimii johtopäätös tarpeesta rakentaa aiempaa vahvempi tuotehallinta. Tämän aikaansaamiseksi tulee tehdä joukko kehittämistoimenpiteitä, jotka jaettiin lyhyen ja pitkän aikavälin toimenpiteisiin. Kehitystoimenpiteiden toteut-tamiseksi esitetiin muodostettavan oma hallittu kehitysohjelma.