Toimitusketjun materiaalihankinnan kehittäminen ja johtaminen

Tämän työn päätavoite on luoda toimintamalli alihankintaostoille siten, että alihankkijat voisivat käyttää materiaaliostoissaan päätoimittajan materiaalisopimuksia. Päätavoite voidaan jakaa osatavoitteisiin, joita ovat ennustemallin luominen materiaalitoimittajalle, käsittäen pituusleikkureiden raskaat rakenteet, tilaus-toimitusprosessi välille päätoimittaja-alihankkija materiaalitoimittaja ja kustannussäästöjen saavuttaminen toimitusketjussa. Työssä keskityttiin pituusleikkureiden raskaiden rakenteiden toimitusketjuun yhden alihankkijan ja materiaalitoimittajan kanssa. Raskaat rakenteet määriteltiin käsittämän teräslevyjä, jotka ovat yli 16 mm paksuudeltaan. Uutta toimintamallia lähdettiin kehittämään päätoimittajan tarpeiden pohjalta. Mukaan otettiin, myös alihankkijan ja materiaalitoimittajan tarpeita. Uusi toimintamalli sisältää ennustemallin ja uuden tilaus-toimitusprosessin. Uuden toimintamallin käyttöönotto kuitenkin keskeytyi matalasta kuormitustilanteesta johtuen. Saatuja tuloksia verrattiin osin teoriassa esitettyihin asioihin.

Profitability Analysis of Service Contracts of Devices

The objective of this study has been to make a profitability analysis of service contracts for a company in Finland. The purpose has been to see how profitable the contracts are and if there possibly were some things to change or develop in the contracts. Allocation rules of cost accounting, service costs both profitability and management of services have been considered in the theory part. All the service contracts that have been valid at least three last accounting periods have been included in the study. All direct costs relating to the contracts have been collected and indirect costs have been assigned to the contracts. Profitability of the contracts has been calculated over three years. Results have been analyzed according to the key figures the company is controlling. Some suggestions for developments have been given at the end of the study. The study has shown differences between the contracts. Part of them has turned out to be like the profitability aims of the company and part less profitable. The study has shown that many factors have an effect on the profitability of the service contracts.

Seisokkien aiheuttamat kustannukset ja tulonmenetykset ongelma- ja yhdyskuntajätteen termisessä käsittelyssä

Tämän opinnäytetyön tarkoituksena oli selvittää seisokkitunnista aiheutuvat kustannukset ja tulonmenetykset eri polttolinjoille ja niiden kombinaatioille Ekokem Oy Ab:n jätteenpolttolaitoksessa. Työ suoritettiin tarkastelemalla prosessitietokantaan tallentunutta tietoa sekä keräämällä tietoa haastatteluilla. Jätetulon menetyksen määrittelytavalla oli keskeinen vaikutus tulonmenetysten muodostumiseen. Muita kustannuksiin ja tulonmenetyksiin vaikuttavia tekijöitä olivat vuodenaika, seisokin pituus ja energiantoimituksen sopimukset. Kaikissa seisokeissa ei välttämättä aiheudu välitöntä jätetulon menetystä, mutta käsittelemättä jäävän jätteen voidaan silti nähdä aiheuttavan tilapäisvarastoinnin tarvetta, josta aiheutuu kustannuksia. Tämän vuoksi eri polttolinjojen jätetulon menetys laskettiin kahdella tavalla olettaen ensin kaiken polttamatta jäävän jätteen aiheuttavan jätetulon menetystä sekä siten, että jätetulon menetys ja mahdollisesta varastoinnista aiheutuvat kustannukset arvioitiin kokemusperäisesti. Jätetulon todellisten menetysten määräytyminen voi tapahtua kummalla tavalla hyvänsä riippuen seisokkihetkellä vallitsevista olosuhteista. Kustannukset ja tulonmenetykset laskettiin kolmelle eripituiselle ajanjaksolle ja jaettiin tuntihinnoiksi. Työssä käsitellyille eri seisokkitilanteille saatiin 131 eri tuntihintaa kun muuttujia vaihdeltiin. Suurimmat kustannukset ja tulonmenetykset muodostuivat jätevoimalan seisokista lämmityskaudella. Tämä johtui siitä, että jätevoimalassa poltettavaa yhdyskuntajätettä ei pystytä varastoimaan toisin kuin ongelmajätteitä. Jätevoimalan seisokkitunti voi lämmityskaudella maksaa enimmillään 2600 €/h, josta menetetyn jätetulon osuus on liki puolet. Lisäksi jätevoimalan höyryntuotanto on yli puolet kokonaistuotannosta.

Hoivapalveluyrittäjänä muuttuvassa toimintaympäristössä

Tämän tutkimuksen tarkoituksena on luoda ymmärrystä hoivapalveluyrittäjien toimintaympäristössä tapahtuvien muutosten vaikutuksista yritysten toimintaan, sekä yrittäjien tavasta reagoida muutoksiin. Tarkasteltaviksi toimintaympäristön muutostekijöiksi valittiin kunta- ja palvelurakenneuudistus, kilpailuttaminen, väestön ikääntyminen sekä toimialan yritysrakenteen muutos. Tutkimusmenetelmä oli kvalitatiivinen ja sen empiirinen aineisto muodostui kuuden pääkaupunkiseudulla toimivan hoivapalveluyrittäjän teemahaastattelusta. Kaikki yrittäjät olivat tiedostaneet toimintaympäristössä tapahtuvat muutokset ja reagointitavoista yleisimpänä oli toimintaympäristöön vaikuttamisen ja toiminnan sopeuttamisen keinot. Tutkimustulosten mukaan muutoksista eniten vaikutuksia oli ollut muutoksilla yhteistyössä julkisen sektorin kanssa lähinnä kilpailuttamisen, mutta myös julkisen sektorin rakenteellisten muutosten yhteydessä. Ikääntymisen vaikutukset liittyivät hoivatyön kasvaviin laatuvaatimuksiin ja entistä huonokuntoisempien asiakkaiden hoivaan. Toimialan yrityskoon kasvun ja ketjuuntumisen koettiin tuovan toimintaan tehokkuutta, mutta myös kiristyvää kilpailua hankintasopimuksista.

Treatment of oily wastewater by ultrafiltration: The effect of different operating and solution conditions

In many industries, such as petroleum production, and the petrochemical, metal, food and cosmetics industries, wastewaters containing an emulsion of oil in water are often produced. The emulsions consist of water (up to 90%), oils (mineral, animal, vegetable and synthetic), surfactants and other contaminates. In view of its toxic nature and its deleterious effects on the surrounding environment (soil, water) such wastewater needs to be treated before release into natural water ways. Membrane-based processes have successfully been applied in industrial applications and are considered as possible candidates for the treatment of oily wastewaters. Easy operation, lower cost, and in some cases, the ability to reduce contaminants below existing pollution limits are the main advantages of these systems. The main drawback of membranes is flux decline due tofouling and concentration polarisation. The complexity of oil-containing systems demands complementary studies on issues related to the mitigation of fouling and concentration polarisation in membranebased ultrafiltration. In this thesis the effect of different operating conditions (factors) on ultrafiltration of oily water is studied. Important factors are normally correlated and, therefore, their effect should be studied simultaneously. This work uses a novel approach to study different operating conditions, like pressure, flow velocity, and temperature, and solution properties, like oil concentration (cutting oil, diesel, kerosene), pH, and salt concentration (CaCl2 and NaCl)) in the ultrafiltration of oily water, simultaneously and in a systematic way using an experimental design approach. A hypothesis is developed to describe the interaction between the oil drops, salt and the membrane surface. The optimum conditions for ultrafiltration and the contribution of each factor in the ultrafiltration of oily water are evaluated. It is found that the effect on permeate flux of the various factors studied strongly depended on the type of oil, the type of membrane and the amount of salts. The thesis demonstrates that a system containing oil is very complex, and that fouling and flux decline can be observed even at very low pressures. This means that only the weak form of the critical flux exists for such systems. The cleaning of the fouled membranes and the influence of different parameters (flow velocity, temperature, time, pressure, and chemical concentration (SDS, NaOH)) were evaluated in this study. It was observed that fouling, and consequently cleaning, behaved differently for the studied membranes. Of the membranes studied, the membrane with the lowest propensity for fouling and the most easily cleaned was the regenerated cellulose membrane (C100H). In order to get more information about the interaction between the membrane and the components of the emulsion, a streaming potential study was performed on the membrane. The experiments were carried out at different pH and oil concentration. It was seen that oily water changed the surface charge of the membrane significantly. The surface charge and the streaming potential during different stages of filtration were measured and analysed being a new method for fouling of oil in this thesis. The surface charge varied in different stages of filtration. It was found that the surface charge of a cleaned membrane was not the same as initially; however, the permeability was equal to that of a virgin membrane. The effect of filtration mode was studied by performing the filtration in both cross-flow and deadend mode. The effect of salt on performance was considered in both studies. It was found that salt decreased the permeate flux even at low concentration. To test the effect of hydrophilicity change, the commercial membranes used in this thesis were modified by grafting (PNIPAAm) on their surfaces. A new technique (corona treatment) was used for this modification. The effect of modification on permeate flux and retention was evaluated. The modified membranes changed their pore size around 33oC resulting in different retention and permeability. The obtained results in this thesis can be applied to optimise the operation of a membrane plant under normal or shock conditions or to modify the process such that it becomes more efficient or effective.

Parallel-Operating Three-Phase Voltage Source Inverters – Circulating CurrentModeling, Analysis and Mitigation

The maximum realizable power throughput of power electronic converters may be limited or constrained by technical or economical considerations. One solution to this problemis to connect several power converter units in parallel. The parallel connection can be used to increase the current carrying capacity of the overall system beyond the ratings of individual power converter units. Thus, it is possible to use several lower-power converter units, produced in large quantities, as building blocks to construct high-power converters in a modular manner. High-power converters realized by using parallel connection are needed for example in multimegawatt wind power generation systems. Parallel connection of power converter units is also required in emerging applications such as photovoltaic and fuel cell power conversion. The parallel operation of power converter units is not, however, problem free. This is because parallel-operating units are subject to overcurrent stresses, which are caused by unequal load current sharing or currents that flow between the units. Commonly, the term ’circulatingcurrent’ is used to describe both the unequal load current sharing and the currents flowing between the units. Circulating currents, again, are caused by component tolerances and asynchronous operation of the parallel units. Parallel-operating units are also subject to stresses caused by unequal thermal stress distribution. Both of these problemscan, nevertheless, be handled with a proper circulating current control. To design an effective circulating current control system, we need information about circulating current dynamics. The dynamics of the circulating currents can be investigated by developing appropriate mathematical models. In this dissertation, circulating current models aredeveloped for two different types of parallel two-level three-phase inverter configurations. Themodels, which are developed for an arbitrary number of parallel units, provide a framework for analyzing circulating current generation mechanisms and developing circulating current control systems. In addition to developing circulating current models, modulation of parallel inverters is considered. It is illustrated that depending on the parallel inverter configuration and the modulation method applied, common-mode circulating currents may be excited as a consequence of the differential-mode circulating current control. To prevent the common-mode circulating currents that are caused by the modulation, a dual modulator method is introduced. The dual modulator basically consists of two independently operating modulators, the outputs of which eventually constitute the switching commands of the inverter. The two independently operating modulators are referred to as primary and secondary modulators. In its intended usage, the same voltage vector is fed to the primary modulators of each parallel unit, and the inputs of the secondary modulators are obtained from the circulating current controllers. To ensure that voltage commands obtained from the circulating current controllers are realizable, it must be guaranteed that the inverter is not driven into saturation by the primary modulator. The inverter saturation can be prevented by limiting the inputs of the primary and secondary modulators. Because of this, also a limitation algorithm is proposed. The operation of both the proposed dual modulator and the limitation algorithm is verified experimentally.

Projektien markkinoinnin ja myynnin kehittäminen rakennusalan pk-yrityksessä Venäjän markkinoilla

Tämä diplomityö keskittyy kehittämään työssä käsiteltävän Venäjällä toimivan rakennusalan urakoitsijan projektien markkinointia ja myyntiä. Työssä paneudutaan projektimarkkinoinnin kautta yrityksen markkinointiin ja myyntiin. Käsittelyn aiheena ovat myös proaktiivinen markkinointi ja Venäjän rakennusmarkkinoiden aiheuttamat erityispiirteet. Tutkimuksesta selvisi, että yrityksellä on erityisesti ollut vaikeuksia saada ison luokan projekteja. Usein tähän on ollut syynä kilpailijoiden parempi taloudellinen kilpailukyky. Muutama projekti on myös keskeytynyt tai peruuntunut. Onnistuneiden tarjouskilpailuiden taustalla taas ovat olleet referenssikäynnit, hyvät suhteet asiakkaaseen ja laadukas suorittaminen. Projektimarkkinoinnin kirjallisuuden ja yrityksessä suoritettujen teemahaastattelujen pohjalta yritykselle kehitettiin ennakoivaa markkinointia painottava kokonaisvaltainen markkinointi- ja myyntiprosessi. Tärkeimpiä kohtia prosessissa ovat proaktiivinen projektien etsintä ja projektin valmistelu. Projekteja etsitään osallistumalla teollisuuden alan konferensseihin sekä ottamalla itse yhteyttä asiakkaaseen ja eri toimijoihin. Potentiaaliset projektit seulotaan suuremmasta joukosta ennalta määrättyjen kriteereiden avulla. Projekteihin pyritään aktiivisesti vaikuttamaan ennen tarjouskilpailua, jolloin myös järjestetään referenssikäyntejä. Neuvotteluissa sovelletaan kilpailutilanteen mukaan joustavaa kustannusperusteista hinnoittelua. Suoritetun urakan jälkeen asiakasyrityksen investointisuunnitelmia tutkitaan ja tarpeen vaatiessa pyritään säilyttämään yhteys nukkuvan suhteen aikana. Tällöin järjestetään asiakkaan kanssa seminaareja sekä epävirallisia ta-pahtumia. Yrityksen markkinointia ja myyntiä hankaloittavat Venäjän rakennusmarkkinoiden erityispiirteet. Epävarmuudesta aiheutuvat riskit pitää huomioida katteessa, mutta usein Venäjän erityisolosuhteet tulee vain hyväksyä, koska niihin on vaikea vaikuttaa.

Russia, China, India Foresight for Small and Medium size Enterprises in Uusimaa : Changes forecast in the Russian, Chinese and Indian operating environments from the viewpoint of small and middle-sized enterprises in Uusimaa

The report describes those factors of the future that are related to the growth and needs of Russia, China, and India and that may provide significant internationalisation potential for Uusimaa companies. The report examines the emerging trends and market-entry challenges for each country separately. Additionally, it evaluates the training needs of Uusimaa companies in terms of the current offerings available for education on topics related to Russia, China, and India. The report was created via the Delphi method: experts were interviewed, and both Trendwiki material and the latest literature were used to create a summary of experts’ views, statements, and reasons behind recent developments. This summary of views was sent back to the experts with the objective of reaching consensus synthesising the differing views or, at least, of providing argumentation for the various alternative lines of development. In addition to a number of outside experts and business leaders, all heads of Finpro’s Finland Trade Centers participated in the initial interviews. The summary was commented upon by all Finpro consultants and analysts for Russia, China, and India, with each focusing on his or her own area of expertise. The literature used consisted of reports, listed for each country, and an extensive selection of the most recent newspaper articles. The report was created in January-April 2010. On 22 April 2010 its results were reviewed at the final report presentation in cooperation with the Uusimaa ELY Centre.

Modelling flexible asset management in industrial maintenance companies and networks

The tightening competition and increasing dynamism have created an emerging need for flexible asset management. This means that the changes of market demand should be responded to with adjustments in the amount of assets tied to the balance sheets of companies. On the other hand, industrial maintenance has recently experienced drastic changes, which have led to an increase in the number of maintenance networks (consisting of customer companies that buy maintenance services, as well as various supplier companies) and inter-organizational partnerships. However, the research on maintenance networks has not followed the changes in the industry. Instead, there is a growing need for new ways of collaboration between partnering companies to enhance the competitiveness of the whole maintenance network. In addition, it is more and more common for companies to pursue lean operations in their businesses. This thesis shows how flexible asset management can increase the profitability of maintenance companies and networks under dynamic operating conditions, and how the additional value can then be shared between the network partners. Firstly, I have conducted a systematic literature review to identify what kind of requirements for asset management models are set by the increasing dynamism. Then I have responded to these requirements by constructing an analytical model for flexible asset management, linking asset management to the profitability and financial state of a company. The thesis uses the model to show how flexible asset management can increase profitability in maintenance companies and networks, and how the created value can be shared in the networks to reach a win-win situation. The research indicates that the existing models for asset management are heterogeneous by nature due to the various definitions of ‘asset management’. I conclude that there is a need for practical asset management models which address assets comprehensively with an inter-organizational, strategic view. The comprehensive perspective, taking all kinds of asset types into account, is needed to integrate the research on asset management with the strategic management of companies and networks. I will show that maintenance companies can improve their profitability by increasing the flexibility of their assets. In maintenance networks, reorganizing the ownership of the assets among the different network partners can create additional value. Finally, I will introduce flexible asset management contracts for maintenance networks. These contracts address the value sharing related to reorganizing the ownership of assets according to the principles of win-win situations.

Cultural distance and negotiation behavior : Perception of entrepreneurs operating in Turku

This thesis investigates the influence of cultural distance on entrepreneurs’ negotiation behaviour. For this purpose, Turku was chosen as the unit of analysis due to the exponential demographic change experienced during the last two decades that has derived in a more diversified local environment. The research aim set for this study was to identify to what extent entrepreneurs face cultural distance, how cultural distance influences the entrepreneur’s negotiation behaviour and how can it be addressed in order to turn dissimilarities into opportunities. This study presented the relation and apparent dichotomy of cultural distance and global culture, including the component of diversity. The impact of cultural distance in the entrepreneurial mindset and its consequent effect in negotiation behaviour was presented too. Addressing questions about the way individuals perceive, behave and interact allowed the use of interviews for this qualitative research study. In the empirical part of this study it was found that negotiation behaviour differed in terms of how congenial entrepreneurs felt when managing cultural distance, encompassing their performance. It was also acknowledged that after time and effort, some of the personal traits were enhanced while others reduced, allowing for more flexibility and adaptation. Furthermore, depending on the level of trust and shared interests, entrepreneurs determined their attitudinal approach, being adaptive or reactive subject to situational aspects. Additionally, it was found that the acquisition of cultural savvy not necessarily conveyed to more creativity. This experiential learning capability led to the proposition of new ways of behaviour. Likewise, it was proposed that growing cultural intelligence bridge distances, reducing mistrusts and misunderstandings. The capability of building more collaborative relationships allows entrepreneurs to see cultural distance as a cultural perspective instead of as a threat. Therefore it was recommended to focus on proximity rather than distance to better identify and exploit untapped opportunities and better perform when negotiating in whichever cultural conditions.

Jätehuollon tilannekuva puolustushallinnossa

Diplomityön tavoitteena oli tuottaa jätehuollon tilannekuva Suomen puolustushallinnolle. Diplomityön ensisijaiseksi tutkimustavoitteeksi määriteltiin jätehuollon nykytilan kartoitus vuonna 2013. Lisäksi diplomityössä tarkasteltiin jätehuollon suunnittelutyön merkitystä puolustushallinnolle sekä kartoitettiin lähitulevaisuuden painopistealueita puolustushallinnon jätehuollossa. Sisätilojen jätehuoltojärjestelyt eivät noudata samaa linjaa ulkojätepisteiden jäte-huoltojärjestelyjen kanssa. Tämä asettaa haasteita syntypaikkalajittelun toteuttamiselle ja edelleen jätehuoltotavoitteiden saavuttamiselle. Tähän jätehuollon epäkohtaan on mahdollista vaikuttaa jätehuollon prosessien selkeyttämisellä ja sopimusten tarkastelemisella yhdessä vuonna 2015 käynnistyvän puolustusvoimien Logistiikkalaitoksen kanssa. Laskennallisen vaikuttavuusanalyysin perusteella jätehuollon tehostamistoimilla on mahdollista saavuttaa myös kustannussäästöjä. Ulkojätepisteiden tehostamisella olisi mahdollista saavuttaa noin 25 % säästöt jätehuollon kustannuksissa. Tehokkaammalla syntypaikkalajittelulla olisi mahdollista saavuttaa noin 27–31 % säästöt jätteen käsittelymaksuissa. Jätehuoltotavoitteiden saavuttamisessa keskeinen rooli on myös jätehuollon tiedonhallinnalla ja raportoinnilla sekä jätehuollon käyttäjät tavoittavalla tiedotuksella. Jätehuollon suunnittelu- ja kehittämistyössä tulee pyrkiä käyttäjäläheisempään toteutukseen. Diplomityön pohjalta aloitetaan puolustushallinnon jätehuollon pitkän aikavälin toiminnallisen strategian suunnittelu. Pitkän aikavälin toiminnalliseen strategiaan sisällytetään uudet jätehuollon tavoitteet, joissa huomioidaan puolustushallinnon sisäisten tavoitteiden lisäksi myös valtakunnallinen jätesuunnittelu.

The logistic risks of Finnish companies operating in China

Selvitys suomalaisten yritysten kohtaamista logistisista ongelmista Kiinan markkinoilla toimiessa. Tutkielma tuo esiin Kiinan logistiikkaan liittyvät erityispiirteet ja heijastaa niitä haastattelujen avulla suomalaisiin yrityksiin, jotka operoivat Kiinassa.

The impact of long-term brand development strategies on brand value of companies operating in high-technology markets

The objective of the current research is to investigate brand value generation. The study is conducted in the context of high-technology companies. The research aims at finding the impact of long-term brand development strategies, including advertising investments, R&D investments, R&D intensity, new products developed and design. The empirical part of the study incorporated collection of primary and secondary data on 36 companies operating in high-technology sector and being rated as top companies with the most valuable brands by Interbrand consultancy. The data contained information for six consequent years from 2008 to 2013. Obtained data was analyzed using the methods of fixed effect and random effect model (panel data analysis). The analysis showed positive effect of advertising and R&D investments on brand value of high-technology companies in the long run. The impact of remaining three strategies was not approved and further investigation is required.

The transforming network of a foreign company operating in Mongolia. Case: A Finnish firm in Mongolia

In the globalising business environment ever fewer market areas remain unknown. Mongolia is yet only considered as an isolated strip between two power states. The purpose of this study is to put Mongolia on the map of academic business research. This is done by describing the transforming network of a foreign company operating in Mongolia. The objective of the study is approached through a case study, which presents the transformation of a Finnish company operating in Mongolia. This study aims at providing understanding on how the foreign case company observes the transformations of its network. The transformation within the case company is reflected to the transformations that occur in the Mongolian business environment. This study was conducted through a qualitative, intrinsic case study approach. The empirical data was gathered by using the method of network pictures. The network pictures were completed with the assistance of themed interviews. In order to be able to analyse the transformation within a network, three different time periods were observed: the past period around 2000, the present around 2014, and the estimated future around 2020. The data was collected from four executives positioned either in Finland, Russia or Mongolia. The respondents have a long experience within the case company, they hold managerial position, and therefore were able to offer valuable data for this study. The analytical framework used to analyse the collected data was built on the industrial network model, the ARA (actors-resources-activities)-model. The study shows that the changing business environment of Mongolia was utilised by the case company. In order to better meet the transforming customer wishes, the case company transformed from being a retailer to being a manufacturer. The case company was able to become a pioneer in the market. Thus, the case company has undergone similar kind of rapid transformation as the economy of Mongolia in entirety. This study shows that the general nature of the ARA-model makes it usable for new research contexts. The initial ARA-model offers a way to identify the dimensions of a network and a mean to understand these dimensions. The ARA-model can be applied to different contexts and to all time dimensions, past, present and future. The managerial recommendations offered in this study are directed towards the managers that plan to start operations in Mongolia. While this study is the first of its kind, it offers a good starting point for the future research on the change of Mongolian business networks. Valuable information could, for example, be obtained from a comparative study between the case company of this study and a multinational mining company operating in Mongolia.