Luottamuksen rooli asiakaslähtöisessä myyntitoiminnassa. Case: Kymen Viestintä Oy - myyntiryhmä

Tutkielman tarkoitus oli selvittää luottamuksen rakentumista asiakkaan ja myyjän välillä vuorovaikutustilanteissa kuten myyntineuvotteluissa. Keskeistä tarkastelussa olivat sujuvan vuorovaikutuksen vaatimukset, luottamuksen rakentaminen ja asiakastyytyväisyys. Työssä etsittiin myös käytännön keinoja luottamuksen rakentamiseen ja asiakkaan tyytyväiseksi saamiseen. Tutkimus toteutettiin case-tutkimuksena puolistrukturoiduilla teemahaastatteluilla. Haastateltavina olivat kaikki ilmoitusmyyntiryhmän jäsenet. Haastatteluja tehtiin yhteensä 6 kappaletta. Analyysi, tulokset ja johtopäätökset perustuivat tutkimuksen tekijän omiin tulkintoihin, jotka perustuivat haastatteluista saatujen havaintojen vertailusta teoriaan. Tutkimuksen tuloksena oli, että luottamusta asiakkaan ja myyjän välille rakentaa ammattitaito, lupausten pitäminen, yhteiset tavoitteet, onnistumiset, dialogi ja tiedon jakaminen. Luottamuksen avulla myyjä saa aikaan vuorovaikutuksessa myös asiakastyytyväisyyttä. Asiakastyytyväisyys lisää vuorostaan luottamusta asiakassuhteessa ja helpottaa vuorovaikutusta.

Tietämyksen hallinta ja tietopääoma liiketoiminnassa – case ABC-liikennemyymäläketju

Tässä tutkimuksessa tutkittiin tietämyksen hallintaa, tietopääomaa ja niiden ilmentymiä liiketoiminnassa. Tutkimuksen avulla pyrittiin selvittämään, pystytäänkö tutkimukseen valittujen mallien avulla määrittelemään S-ryhmään kuuluvan ABC-liikennemyymäläketjun liiketoiminnan kannalta oleellinen tietämyksen hallinta ja tietopääoma. Tutkimus toteutettiin case-tutkimuksena puolistrukturoiduilla teemahaastatteluilla. Haastatteluja tehtiin yhteensä 13 kappaletta. Analyysi, tulokset ja johtopäätökset perustuivat tutkimuksen tekijän omiin tulkintoihin, jotka perustuivat haastatteluista saatujen havaintojen vertailusta teoriaan ja muihin sivutietolähteisiin. Tutkimus osoitti, että tietämyksen hallinnan ja tietopääoman määrittely kyettiin tekemään, mutta lopputulos ei ollut lähtökohtamallin mukainen. Itse määrittelyprosessi ei ollut helppo toteuttaa, mikä johtui tietämyksen hallinnan ja tietopääoman eri osa-alueiden laajuudesta, päällekkäisyydestä, käsitteiden ja aihepiirin vieraudesta haastateltaville. Tutkimuksen oleellisin tulos oli se, että lähtökohtamalliin tehtiin muutoksia tietopääoman osa-alueelle: 1. aineettomaan varallisuuteen lisättiin ”organisaatio” ja poistettiin ”tekniset järjestelmät”, 2. organisaation osaamiseen lisättiin ”verkosto-osaaminen” ja 3. organisaation uudistumiskykyyn lisättiin ”operatiivinen kyvykkyys”. Keskeisin johtopäätös oli, että määritelläkseen liiketoiminnalle ominaisen tietämyksen hallinnan ja tietopääoman ilmentymät, tulee organisaation lähteä liikkeelle yhdestä mallista ja sopia yhteisistä käytettävistä käsitteistä. Organisaatiot ovat eri toimialoilta, joten kaikkia ilmentymiä ei välttämättä esiinny tai löytyy mallissa esiintymättömiä ilmentymiä. Tällöin tulee tehdä muutoksia lähtökohtakohtamalliin.

Vaihtelun vähentäminen kehäpyörien kovasorvauksen vaiheajoissa

Tämän työn tarkoituksena oli selvittää miksi kohdeyrityksen erään avainkomponentin, kehäpyörän, kovasorvauksen vaiheajoissa on niin paljon vaihtelua ja kuinka sitä saataisiin vähennettyä. Samalla pyrittiin lyhentämään keskimääräisiä vaiheaikoja. Tutkimus aloitettiin tuotannon nykytilan kartoituksella, jossa selvitettiin yrityksen toimintatapoja ja tuotannon tehokkuutta heikentäviä ongelmia. Tämän jälkeen aloitettiin varsinainen kehitysprojekti, joka perustui Lean-ajatteluun. Lean-ajattelu on tuotannon kehittämiseen tähtäävä filosofia, jossa pyritään tekemään enemmän vähemmällä, poistamalla tuotannosta kaikki ylimääräinen arvoa lisäämätön toiminta. Tuotantoon pyritään saamaan aikaiseksi tuotteiden jatkuva virtaus tuotantoa tahdistamalla. Erinomaisuutta tavoitellaan jatkuvalla parantamisella. Kohdeyrityksen tuotannon ongelmien tarkemmaksi selvittämiseksi toteutettiin erilaisia seurantoja, niin paikan päällä tuotannossa, kuin automaattista tiedonkeruuohjelmistoa hyväksi käyttäen. Seurantojen tuloksena selvisi, että pääsyyt tuotannon vaiheaikojen vaihteluun löytyvät teknisen järjestelmän sijaan ihmisten asenteista ja osaamisesta. Kun kehitystyön tuloksena toteutetaan muutoksia, kohdataan usein muutosvastarintaa. Tällöin tarvitaan tehokasta muutosjohtamista. Muutostyössä on tärkeä hallita tietoa sen jakamisen lisäksi myös sen keräämisessä. Muutoksiin johtavan tiedon tulee olla aina relevanttia ja faktapohjaista. Muutosjohtamisen tavoitteena on saada aikaiseksi tietoa luova organisaatio, joka kestää itsekritiikkiä ja jolla on poisoppimisen taito. Työsuoritusten parantamiseksi toteutettiin pilottihanke, jossa testattiin tässä työssä kehitettyä palautejärjestelmää. Palaute perustui automaattisen tiedonkeruuohjelmiston keräämään dataan. Samalla selvitettiin työtä hidastaneita ongelmia yhteistyössä työntekijöiden kanssa. Pilottihankkeen tulokset ovat lupaavia, sillä seurannassa olleen kehäpyörämallin viikoittaisten vaiheaikojen keskiarvo laski 32,6 % ja kehäpyörän puolikkaiden kovasorvauksen vaiheaikojen vaihtelut vähenivät 18,1 ja 26,8 %. Tämän tutkimuksen tulosten perusteella päivittäisten työmäärien tarkempaa seurantaa kannattaa jatkaa ja palautejärjestelmää kehittää edelleen.

Nordic Perspectives on Encountering Foreignness

The foreign can be revered, produced, reproduced, submerged, feared or suppressed, but it has never failed to engage one way or the other. In this volume, a multidisciplinary research network Enfore (Encountering Foreignness – Nordic Perspectives since the Eighteenth Century) focuses on the cultural dynamics of “foreignness”. The authors explore the continuous negotiation between “ours” and “theirs” and the making of “our” place in the context of the wider world. They are using the concept of foreignness as an analytical tool for making visible this heterogeneous, variable and diverse phenomenon. Drawing on the findings within the Nordic context, the group will contribute to an understanding of the general processional and dynamic character of foreignness and of the relationship between metropolitan centers and peripheral areas elsewhere in Europe and in the wider world.

Eettinen kasvu ja dialogisuus draaman näyttämöllä : valokiilassa päiväkodin draamaprosessi

This research is a phenomenological-hermeneutic case-study based on the methods of action research in which narrative methods are used to examine a process drama carried out in a day-care centre, focusing on its dialogicality and possibilities of offering children and adults ethical problems to examine and solve. A process drama built around a story was carried out in a Finnish day-care centre in 1999 with the aim of bringing ethical education to the level of conscious consideration and action. The research consists of two case-studies. The first focuses on Risto, one of the children who participated in the process, his actions in group situations, his commitment to the rules set by the leaders, his attitude towards the group and its members as well as the common agreements concerning the group, and his solutions to fictive dilemmas in relation to Lawrence Kohlberg’s and Carol Gilligan’s concepts of justice and care. On this basis conclusions are made on how drama can be applied to dealing with ethical dilemmas with children aged four to seven. The second case-study searches for ethical themes and signs of dialogicality in the story that was created together by the children and leaders, and in the action that took place in the drama sessions. The subjects of this study consist of two groups participating in the process drama, both consisting of seven children aged four to seven. Narratives were written on each child based on his/her participation in four drama sessions selected to be used in this study. The narratives include the writer’s interpretations of the dialogicality of the drama and the ethical themes observed and recognised in the videos and in the transcriptions of the video recordings. The description and interpretation of the dialogicality and the ethical themes observed in the drama sessions is based on the researcher’s dialogue with the writings of Georg Henrik von Wright, Martin Buber and Mihail Bahtin, as well as Nicholas C. Burbules’ definitions of the basic conditions for dialogical teaching. As a result of the study, drama activity proved to be a means by which dialogically abstract ethical questions and conflicts could be dealt with even with young children and which revealed the zone of proximal development of both children and adults. Drama became a stage for ethical growth and dialogicality, and the common play of children and adults could be seen as an indicator of deep dialogicality. On the basis of this study, it can be said that drama is a very suitable way of establishing a shape and form of ethical education in which it is possible to make planned, target-oriented progress and which can be consciously observed by following the development of both the child and the educator.

Rummet i vårdandets värld

This study is made in the context of basic research within the field ofcaring science. The aim is to make a theoretical and ontological investigation of what the space is in the world of caring. The basic proposition is that the space, as a fundamental dimension, has an impact on how the appreciation of one's mental health and suffering is shaped, and vice versa. The overall purpose is to develop a theoretical model of space from the caring science point of view andalso to offer an ideal concept of space to caring science. Guided by a theoretical horizon (Eriksson 1993, Eriksson 1995, Eriksson 2001) and methodological approach grounded in Gadamer's philosophic and existential hermeneutics a three-stage analysis and interpretation is conducted. The hermeneutic spiral of this investigation starts through a procedure in accordance with Eriksson's model (1997) of concept definition. The goal is to clarify the etymology of the concept as well as semantic differences between synonymous concepts, i.e. to identify the different extents of the concept of `space` (`rum`) in order to bring these closer for an exploration. The second phase is to analyse and interpret a sample of narratives in order to explicate the ontological nature and meaning of the space. The material used here is literary texts. The goal is to clarify the characteristics of the very inside of the space when it is shaped in relation to the human being in encountering suffering. In the third phase an interview study is taken place. The focus of the study is directed towards the phenomenon of space as it is known by a patient in a landscape of psychiatric care, i.e. what the space is in a contextual meaning. Then, a gradual hermeneutic understanding of the space is attempted by using theories from the field of caring science as well as additional theories from other disciplines. Metaphors are used as they are vivid and expressive tools for generating meaning. Different metaphoric space formations depict here a variety of purports that, although not quite the same, share extensive elements. Six metaphorically summarized entities of meaning emerged. The comprehensive form of space is pointed out as the Mobile-Immobile Room. Furthermore, the Standby, the Asylum, the Wall and the Place. In the further dialogue with the texts the understanding has deepened ontologically. The theoretical model ofthe space sums up the vertical, horizontal and the inward extent of deepness inthe movement of mental health. Three entities of ontological meaning have emerged as three significant rooms: the Common Land emerges as the ideal concept of mutual creation in the freedom of doing, being and becoming health. On the interpersonal level it means freedom, which includes sovereignty, choice and dignity of the human being. The Ice World signifies, ultimately, the space as a kind of frozenness of despair which "wallpapers" the person's entire being in the world in the drama of suffering. The Spiritual Home is shaped when the human being has acquired the very core of his/her inner and outer placeness as a kind of "at-homeness" and rootedness. Time is a central element and the inward extent of deepness of this trialectic space. Each of the metaphors is then the human being's unique, although even paradoxical, way of conceiving reality, and mastering spiritual suffering. They condense characteristic structures and patterns of dynamic scenery, which take place within the movement of health. The space encloses a contradictory spatiality constituted through the dynamic field of meaningfulness and meaninglessness. Anyway, it is not through a purging of these contradictions but through bringing them together in a drama of suffering that the space is shaped as ontologically good and meaningful in the world of caring.

Det gyldne snitt : den estetiske dimensjon, en kilde til helse oget etisk anliggende

Within caring science, investigations and explorations have been carried out on the ontology of caring, and many aspects of the field have been the subject of scientific research. The main subject for this study is grounded on the human need for aesthetics. The purpose is to find how the aesthetic dimension is taken into consideration and how the aesthetic surroundings are evaluated and attended to, in the general hospitals in Norway. The theoretical perspective is founded basicly on the study of litterature from caring science and philosophy. The aim is to develop a disposition for a framework on the aesthetic surroundings in the hospitals, and to develop phenomenological and ontological knowledge and understanding of the aesthetic dimension. The study aspires to attain a deeper understanding of the aesthetic acknowledgment and of the aesthetic needs. The focus is how the aesthetic dimension can promote health and wellbeing, both for patients and for the caring staff, in the general hospitals and why the aesthetic dimension should be obligatory in `evident care¿. The study concentrates on 11 selected categories in the hospital environment, where aesthetics is of importance. The research is implemented on 5 part studies: 1. part is a study of caring science and philosophical theories about aesthetics, as a framework for the investigation. 2. part is a survey of the physical environment, in Norwegian somatic hospitals, with focus on aesthetics. This by analyzing the strategy plans for the hospitals. 3. and 4. part is questionnaires to patients and nurses to get their opinion and evaluation of the aesthetic environment in the hospitals they are connected to, and their opinion on how this influences the health and wellness for both patients and caring staff. 5. part is qualitative interviews with 16 experts, to get their opinion and evaluation of the aesthetic environment in hospitals they are or have been connected to. How would the experts like the aesthetic surroundings to be, and also their opinion on what influence they think aesthetics has on health and wellness. The main literature of caring science is rooted in K. Erikssons caring theory as well as philosophic literature; mainly I. Kant, Platon and Y. Hirn's theories on aesthetics. Various scientificresearchers of aesthetics have also been referred to. The methodological approach is a triangulation with a hermeneutic exploration, where H.G. Gadamer and Ricoeur provides the inspirational foundation. The findings and conclusions result in the development of new hypothesis for the caring science foundation and suggestions, a disposition for a framework related to future planning of the aesthetic environments in general hospitals. It might be said that a common thread arises/appears in the invariance's (invariables) that are discerned from the analysis and interpretation of the interviews and also important angles shows in the variances that crystallized. Based on the conclusions the study confirms that there is a clearconnection between health, wellness and aesthetics in the environment and that it is an ethical obligationfor those in the caring professions to be aware of and attend to the aesthetic dimension.

Hemmet som ethos : en idéhistorisk studie av hur hemmet som ethos blev evident i hälsosysterns vårdande under 1900-talets första hälft

The home as ethos, an ethical dimension of human beings, is this study’s focus of interest. Can the home as ethos comprise motive and driving force for a human being? This dissertation has a mainly hermeneutic approach with a Caring Science interpretive horizon. Firstly, the purpose of this study is to develop the concept “home” through etymological and semantic analysis. The concept’s Caring Science content is also investigated. Secondly, the purpose of this study is to investigate, through the use of a history of ideas method, how the home as ethos is made visible and evident in public health nurses’ caring during the first half of the 20th century. Which motives compromise the driving force behind public health nurses’ caring? Which idea patterns are stressed? Material for the study’s concept determination consists of tymological dictionaries as well as Swedish language dictionaries published from 1850 – 2001. The results of the concept determination provide a preliminary idea-model, where dimensions such as ethos as a human being’s innermost room, human beings’ manner of being, and the metaphor “my home is my castle” are stressed. These results comprise the background of the history of ideas portion of the study. The study’s history of ideas investigation occurs through the evaluation and interpretation of historical sources focusing on the caring provided by public health nurses. Public health nurses comprise both the context and prevalent traditions during the time-period studied. The historical sources consist of three different types of sources, namely textbooks, archived material, and the professional nursing journals Epione and Sairaanhoitajatarlehti. The purpose is to rediscover fundamental idea-patterns through the thematic structuring of the patterns appearing in the historical sources. Three main idea-patterns and underlying themes are rediscovered: love- a fire which burns inside human beings; reverence for human beings and home; and the honor of responsibility. The emerging patterns are tightly interwoven and form a pattern. A new interpretation occurs, widening the study’s horizon and leading to the emergence of the theory-model’s contours. The study’s theory-model is formed from three different levels. Ethos as a human being’s innermost room- the spirit, encompasses a human being’s value base and the spirit that he/she is permeated with. Fundamental values are converted into an internal ethic, becoming visible in human beings’ manner of being- the manner of conduct. The metaphor “my home is my castle”- the tone, symbolizes the room where a human being’s abstract or concrete being lives. The spirit, the ethos, is expressed in a home’s culture and atmosphere, that is to say the tone of a home or how one lives in a room. Communion is a significant component in the creation of a culture and atmosphere. This study’s theory-model gives rise to a new perspective that can generate new patterns of action. The study’s theory-model results in a new historically-based view that create new patterns of action in care and Caring Science today.

Osakeyhtiön maksukykyisyystesti uuden osakeyhtiölain ja liiketalouden näkökulmasta.

Tutkimus selvittää vuonna 2006 voimaan tulleen osakeyhtiölain mukaisen maksukykyisyystestin (OYL 13:2)sisältöä, soveltamista tulkintaa osakeyhtiölain ja liiketalouden näkökulmasta.

Towards adoption of eLearning technologies at Lappeenranta University of Technology: Understanding Teachers‟ Adoption of Blackboard Learning System

The electronic learning has become crucial in higher education with increased usage of learning management systems as a key source of integration on distance learning. The objective of this study is to understand how university teachers are influenced to use and adopt web-based learning management systems. Blackboard, as one of the systems used internationally by various universities is applied as a case. Semi-structured interviews were made with professors and lecturers who are using Blackboard at Lappeenranta University of Technology. The data collected were categorized under constructs adapted from Unified Theory of Acceptance and Use of Technology (UTAUT) and interpretation and discussion were based on reviewed literature. The findings suggest that adoption of learning management systems by LUT teachers is highly influenced by perceived usefulness, facilitating conditions and gained experience. The findings also suggest that easiness of using the system and social influence appear as medium influence of adoption for teachers at LUT.

Nollapersoonalause suomessa ja virossa. Tutkimus kirjoitetun kielen aineistosta

The present study focuses on the zero person constructions both in Finnish and Estonian. In the zero person construction, there is no overt subject and the verb is in the 3rd person singular form: Fin. Tammikuussa voi hiihtää Etelä-Suomessakin. Est. Jaanuaris saab suusatada ka Lõuna-Soomes ‘In January one can ski even in South-Finland’. The meaning of the zero construction is usually considered generic and open. However, the zero may be interpreted as indexically open so that the reference can be construed from the context. This study demonstrates how the zero may be interpreted as referring to the speaker, the addressee, or anybody. The zero person construction in Finnish has been contrasted to the generic pronoun constructions in Indo-European languages. For example, the zero person is translated in English as you or one; in Swedish and German as man. The grammar and semantics of the Finnish zero person construction have been studied earlier to some extent. However, the differences and similarities between Finnish and Estonian, two closely related languages, have not been thoroughly studied before. The present doctoral thesis sheds light on the zero person construction, its use, functions, and interpretation both in Finnish and Estonian. The approach taken is contrastive. The data comes from magazine articles published in Finnish and translated into Estonian. The data consists of Finnish sentences with the zero person and their Estonian translations. In addition, the data includes literary fiction, and non-translated Estonian corpora texts as well. Estonian and Finnish are closely related and in principle the personal system of the two languages is almost identical, nevertheless, there are interesting differences. The present study shows that the zero person construction is not as common in Estonian as it is in Finnish. In my data, a typical sentence with the zero person in both languages is a generic statement which tells us what can or cannot be done. When making generic statements the two languages are relatively similar, especially when the zero person is used together with a modal verb. The modal verbs (eg. Fin. voida ‘can’, saada ‘may’, täytyä ‘must’; Est. võima ‘may’, saama ‘can’, tulema ’must’) are the most common verbs in both Finnish and Estonian zero person constructions. Significant differences appear when a non-modal verb is used. Overall, non-modal verbs are used less frequently in both languages. Verbs with relatively low agentivity or intentionality, such as perception verb nähdä in Finnish and nägema in Estonian, are used in the zero person clauses in both languages to certain extent. Verbs with more agentive and intentional properties are not used in the Estonian zero person clauses; in Finnish their use is restricted to specific context. The if–then-frame provides a suitable context for the zero person in Finnish, and the Finnish zero person may occur together with any kind of verb in conditional if-clause. Estonian if-clauses are not suitable contexts for zero person. There is usually a da-infinitive, a generic 2nd person singular or a passive form instead of the zero person in Estonian counterparts for Finnish if-clauses with zero person. The aim of this study was to analyze motivations for choosing the zero person in certain contexts. In Estonian, the use of the zero person constructions is more limited than in Finnish, and some of the constraints are grammatical. On the other hand, some of the constraints are motivated by the differences in actual language use. Contrasting the two languages reveals interesting differences and similarities between these two languages and shows how these languages may use similar means differently.

Keskusteluja muistitietoaineistojen käytöstä ja tulkinnasta

Tutkijasymposiumi Oral history and fieldwork : The (Re)use and Interpretation of Research Materials Helsingissä 2.-3.12.2010.

En vårdvetenskaplig syntes mellan vårdandets ethos och vårdintensitet

This is a study in the field of caring science. The kinds of knowledge expansion and theoretical formation outlined in this thesis have a hypothetic-deductive design. The synthesizer of caring science between caring ethos and nursing intensity evolves through a hermeneutic movement between understanding and interpretation, in the dialectic tension between thesis and antithesis. The study had three main aims with corresponding research questions. The first aim was to deepen the understanding of caring ethos within the care of older people from the perspective of caring science. The second aim was to deepen the understanding of nursing intensity within the care of older people, again from the perspective of caring science. The third aim of the study was to create a theoretical model describing the synthesizer between the caring ethos and nursing intensity. The synthesizer of caring science between caring ethos and nursing intensity took place in a process of creativity, which resulted in six new patterns of interpretation. Good care is in constant movement and tension between the ethical and the unethical. In order to guarantee the older person of the future dignity, a caring community, and integrity in care, there is a need for an awareness of and responsibility for those entities than can become ethical problems and dilemmas. The model that describes the synthesizer between caring ethos and nursing intensity, consist of four cornerstones such as caring ethics, wishes and anticipations, an ethical manner in words and action, and ethical leadership. Good care based on the values dignity, a caring community, safety, and integrity, receive their legitimacy through ethical awareness, and consent among caregivers. Ethical awareness deepens the understanding of wishes and expectations that may arise as special needs. Care thus requires an awareness of the balance between the patient’s care need and optimal level of nursing intensity. An ethical leadership considers the needs of the patient and accepts nothing but a work situation where optimal nursing intensity and optimal resource allocation makes good care possible.

Developing Repositories for Collecting 21st Century Ephemera

Presentation at Open Repositories 2014, Helsinki, Finland, June 9-13, 2014

Hälsa i vårdande gemenskap : gemenskapens betydelse för äldre

The aim of the study and research questions: The aim of this study is to illuminate how caring communion can aid in promoting health as becoming in elderly people in the context of natural caring. The target group of the study consists of elderly citizens living at home. The focus of this thesis is on the concept of communion and how caring communion can affect the inner health resources in a patient’s inner health domain, as well as how caring communion can support health as becoming and inner health resources in the elderly. The main research questions of this study are the following: 1) what does communion mean? 2) what does caring communion mean? 3) what is the connection between caring communion and health? Theoretical perspective: The theoretical perspective of this qualitative study relies on the caritative caring theory as developed by scholars of caring sciences at the Åbo Academi University’s Vasa unit. The caritas motive is based on an ethos built on a consideration of togetherness, i.e. caring communion, a place where one feels at home and where one can be the person one was meant to be. Methodology: A hermeneutic research approach based on Gadamer (1997) permeates the study. This entails that understanding and interpretation become central. The study conducted in the thesis is divided into three sub-studies. Sub-study one and two are based on ontological determination whereas the third sub-study is carried out by contextual determination. The first sub-study is conducted by etymological and semantic analysis of the concept of communion (gemenskap) based on Koort (1975) and the second sub-study by determining the basic epistemological category of the concept based on Eriksson (2010b). Sub-study three is conducted through content analysis of 18 multidisciplinary and 13 caring science articles and dissertations based on Kvale (2009). The aim in the third sub-study is to define caring communions in various contexts of meaning based on Eriksson´s model of conceptual determination (2010b). All studies are interpreted through hermeneutic interpretation where the continuous movement from a part of a whole, to the whole, to part again, leads to new understanding. Finally, the findings from all the three sub-studies are compared to the concepts of pre-understanding and the inner-health-domain model of Wärnås (2002). Results: The results of the study offer a description of the dimensions of caring communion and a model that illuminates how caring communion can further health as becoming. The fundamentals of caring communion rest on the idea of a human being’s absolute right to dignity as a base for communion. The concept of communion contains a moral, an ethical, and a spiritual component. In communion, there exists a moral and ethical responsibility and a willingness to commit oneself. The individual is part of a connection or relation and knows the aim and course for the communion. A caring connection, a caring culture, a caring atmosphere and caring listening are characteristics of caring communion. In caring communion, the elderly feel trusting and see themselves as unique, powerful, and valuable. The model demonstrates that when the elderly are able to rest in caring communion, the virtues of courage and faith become strong and desire for life awaken within the elderly and health as becoming becomes possible. Conclusions: The outcome of the study is that all communion is not necessarily caring communion. In order for communion to be caring and for the elderly to achieve health as becoming, there are certain criteria that must be met. This is especially important when designing activities for the elderly in the context of natural caring.