Putting customers first : serving the American public : best practice in telephone service : Federal Consortium Benchmark Study Report /

Mode of access: Internet.

A Vision and implementation strategy for improved customer-oriented service delivery : implementing the National Performance Review's information technology recommendations /

"April 1995."

Reaching public goals : managing government for results : resource guide /

"October 1996."

Performance assurance and data integrity practices /

Includes bibliographical references and index.

Computer Performance Evaluation Users Group (CPEUG) : proceedings of the fifteenth meeting held at San Diego, California, October 15-18, 1979 /

Includes bibliographies

Computer Performance Evaluation Users Group (CPEUG) : proceedings of the Sixteenth Meeting held at Orlando, Florida, October 20-23, 1980 /

Item 247.

Uncertainty in determining thermal performance of liquid-heating flat-plate solar collectors /

"Issued April 1981."

Three year results on the performance of incinerator residue in a bituminous base /

Mode of access: Internet.

High altitude pollution program stratospheric measurement system laboratory performance capability report chemical conversion techniques /

"Report no. FAA-EE-80-11."

Men's work shirts, case study data on productivity and factory performance.

"Glossary": p. 49-50.

Power laundries, case study data on productivity and factory performance.

"Glossary": p. 61-64.

American standard performance requirements for textile fabrics.

At head of title: ASA, L22

Measuring human performance.

"Preliminary draft."

Incentive and performance awards program : hearing before the Subcommittee on Compensation and Employee Benefits of the Committee on Post Office and Civil Service, House of Representatives, Ninety-sixth Congress, second session, August 28, 1980.

"Serial no. 96-108."

The Levels of mathematics achievement : initial performance standards for the 1990 NAEP mathematics assessment /

"November 1991"--Vol. 3.