Putting customers first : serving the American public : best practice in telephone service : Federal Consortium Benchmark Study Report /
| Data(s) |
31/12/1969
|
|---|---|
| Resumo |
Mode of access: Internet. |
| Formato |
bib bib bib |
| Identificador |
http://hdl.handle.net/2027/uc1.31210023572868 http://hdl.handle.net/2027/mdp.39015034872393 http://hdl.handle.net/2027/umn.31951d00371545h URN:ISBN:0160455782 |
| Idioma(s) |
eng |
| Publicador |
Washington, DC : National Performance Review, |
| Direitos |
Items in this record are available as Public Domain, Google-digitized. View access and use profile at http://www.hathitrust.org/access_use#pd-google. Please see individual items for rights and use statements. |
| Palavras-Chave | #Consumer satisfaction #Customer services #Telephone etiquette #Administrative agencies |
| Tipo |
text |
