L’implication du syndicat dans la gestion de la prestation des services municipaux : une comparaison Québec-Écosse

Pour devenir plus flexible, le secteur public a ouvert la voie à de nouveaux principes inspirés de la gestion propre aux firmes, soit la marchandisation des services (Fairbrother et Poynter, 2001). Notre recherche souhaite mieux comprendre les facteurs qui peuvent influencer l’implication du syndicat lorsque la marchandisation est introduite dans la gestion de la prestation des services municipaux. Pour se faire, nous avons choisi de comparer des cas des municipalités dans deux pays, la Ville de Québec et Edinburgh en Écosse, afin de nous aider à comprendre davantage les interactions entre les influences nationales et locales. Nous proposons que les ressources de pouvoir du syndicat local et la stratégie patronale influencent l’implication du syndicat dans la gestion de la prestation des services municipaux, peu importe le contexte national. Les résultats de la recherche nous indiquent que les ressources de pouvoir et la stratégie patronale influencent directement l’implication syndicale. Alors que les ressources de pouvoir donnent un rapport de force au syndicat face à l’employeur, la stratégie patronale peut encourager ou freiner l'implication syndicale. Nos résultats ont aussi soulevé certaines différences entre les contextes nationaux de l’Écosse et du Québec affectant l’implication syndicale: les législations de « Best Value » au Royaume-Uni et celles encadrant les conventions collectives et relations de travail au Québec. Ainsi, des recherches futures sont nécessaires pour mettre à l’épreuve les modèles nationaux couramment utilisés en relations industrielles pour contribuer à la création d’une nouvelle théorie comparative.

La Commission administrative et la modernisation des structures politiques et administratives de Montréal, 1918-1921

Ce mémoire revient sur la première tutelle de la Ville de Montréal, imposée par le gouvernement provincial de 1918 à 1921. Pour l’occasion, le Lieutenant-gouverneur du Québec nomme cinq administrateurs afin de gérer les affaires courantes de la municipalité. Peu connu des historiens et du public, cet événement suscite des changements profonds dans les structures politiques et administratives de la Ville qui laissent des empreintes dans la vie quotidienne actuelle des Montréalais. Puisqu’ils ne sont pas redevables devant la population, les commissaires mettent en œuvre plusieurs réformes souvent impopulaires qui permettent de rétablir l’équilibre budgétaire de la Ville. Au passage, ils tentent de moderniser l’administration municipale dont le fonctionnement est jusque-là incompatible avec les réalités d’une population grandissante et d’un espace urbain accru par les nombreuses annexions. Notre étude souligne les réformes implantées par la Commission administrative au niveau de la fiscalité, de l’organisation des services municipaux et des politiques d'urbanisme. Elles s’inspirent de réformes mises en œuvre dans plusieurs villes nord-américaines de grande taille. Durant leur mandat, les nouveaux administrateurs cherchent à imposer un modèle d’administration s’inspirant de grandes entreprises privées et réussissent à réduire de manière substantielle le déficit de la Ville. Enfin, une attention particulière est accordée à la fin du mandat de la Commission administrative et au régime administratif qui lui fait suite.

La gouvernance nodale de la sécurité locale

Le présent travail de recherche se propose d’analyser les dispositifs de gouvernance nodale de la sécurité locale en France, alors que le paradigme a vu le jour et s’est développé dans les pays anglo-saxons fortement décentralisés. C’est qu’en France les dispositifs de gouvernance nodale s’apparentent bien plus à un dialogue entre central et local qu’entre secteur public et privé. La recherche identifie ainsi les caractéristiques de la gouvernance nodale au cœur des dispositifs partenariaux de la sécurité locale, supportés par le Contrat Local de Sécurité (CLS), le Conseil Local de Sécurité et de Prévention de la Délinquance (CLSPD) ou encore le Groupe Local de Traitement de la Délinquance (GLTD). La recherche identifie ainsi les stratégies de décentrage de l’État et de transfert de la production de sécurité vers une diversité d’acteurs locaux, dont les maires et les services municipaux. Une diversité de politiques publiques locales de sécurité de pertinences différentes voit alors le jour. Le premier enseignement de cette recherche est l’importance du rôle joué par le node super-structurel, que nous appelons super-node et qui regroupe le maire ou l’élu local à la sécurité, le responsable de la police d’État, celui de la police municipale et le représentant de l’État. Il apparaît que dans le dispositif de gouvernance nodale, ce groupe informel génère la dynamique collective qui permet de regrouper, tant les producteurs que les consommateurs de sécurité locale gravitant au sein du réseau local de sécurité. La quarantaine d’entrevues qualitatives permet également d’identifier que la Justice, productrice de sécurité comme peut l’être aussi la sécurité privée ou la médiation sociale, apparaît plus distante que ce que pouvait laisser penser l’étude des textes réglementaires organisant le partenariat. Les bailleurs sociaux, les transporteurs et l’Éducation nationale apparaissent clairement comme des acteurs importants, mais périphériques de sécurité, en intégrant cette « famille élargie » de la sécurité locale. Le deuxième enseignement est relatif au fonctionnement même du dispositif nodal ainsi que du super-node, la recherche permettant d’identifier les ressources mutualisées par l’ensemble des nodes. Cela permet également d’identifier les mécanismes de répartition des tâches entre les différents acteurs et plus particulièrement entre les deux organisations policières d’État et municipale, travaillant autant en compétition, qu’en complémentarité. Cette recherche explore également le rôle joué par l’information dans le fonctionnement du super-node ainsi que l’importance de la confiance dans les relations interpersonnelles des représentants des nodes au sein du super-node. Enfin, l’étude permet également de mettre en perspective les limites du dispositif actuel de gouvernance nodale : le défaut avéré d’outils performants permettant d’informer convenablement le super-node quant aux phénomènes de violence ainsi que d’évaluer l’efficience du dispositif. Cela permet également de questionner l’autonomie des dispositifs de gouvernance nodale, la confiance pouvant ouvrir à la déviance et la collégialité au défaut de la traçabilité de la responsabilité. La fracture avec la société civile apparaît clairement et ne facilite pas le contrôle sur un mode de production de sécurité qui se développe en parallèle des dispositifs traditionnels de démocratie locale.

The Increasing Importance of Administrative Practices in the Shaping of the Welfare State

Dans cet article, nous analysons les changements de l' Etat-providence suédois a l' exemple des services municipaux de soins pour personnes agées. On montre qu'il est possible de tracer des processus de transformation à trois niveaux. Analysées comme phénomènes complèmentaires cela montre à quelle envergure les pratiques administratives sont devenues le lieu primordial de la mise en forme de l' Etat-providence. L'incorporation du managérialisme, comme mode prévalent de gouvernance et d'organisation de services et des politiques sociales mène a la conclusion qu'on devient temoin d'une transformation d' un regime (d Etat-providence) moral et politique à un regime administratif. Dans le dernier paragraphe, nous argumentons que cette transformation affaiblit la citoyenneté sociale et transfère les valeurs et principes de la politique sociale a la sphère administrative. Nous argumentons dès lors que cette perspective analytique a des implications plus larges pour la charactérization des “Welfare regimes” et pour l'analyse des différences transnationales.

La participation des parents dans l'école compétente

La participation, tout comme la compétence, sont deux notions souvent prisées dans notre société actuelle. Qui n'a pas connu de sollicitations autour de lui afin de participer soit à la communauté chrétienne, soit aux services de santé, aux services municipaux ou à un club quelconque. Ou encore qui n'a pas été appelé à viser l’excellence par la publicité, par les divers logos retenus par certaines entreprises. En éducation, le phénomène est bien présent et prend sa source dans des origines non lointaines. En effet, c'est avec le rapport Parent (1963) qu'on s'est vraiment penché sur la nécessité d'impliquer les parents à la vie de l’école. On a d'abord commencé par accorder le droit de vote à toutes personnes majeures et non seulement aux propriétaires fonciers. […]

[access To Basic Health Services And Associated Factors: A Population-based Study].

This study sought to identify factors involved in access to the services of a basic health unit. It is a cross-sectional, population-based study involving 101 randomly-selected families residing in the area covered by the health unit. An adult resident of each household was interviewed. The response variable was whether or not the resident frequented the health unit if he/she or anyone in the family required assistance to resolve a health issue. The independent variables investigated were service provision aspects, demographic and socio-economic characteristics, individual habits, morbidities and use of the health unit. In addition to descriptive and univariate analysis, logistic regression was applied in the multivariate analysis. The results show that access to the basic health unit is associated with the treatment received previously (OR = 3,224) with accessibility (OR = 0,146) and micro-area of residence (OR = 10,918). These findings suggest that access is related to the impressions created by the care received at the health unit and is based on experiences with the service, but can also be strongly modulated by individual aspects and factors related to the territory.

Inequalities in access and utilization of dental services: a cross-sectional study in an area covered by the Family Health Strategy

This cross-sectional study aimed to investigate the presence of inequalities in the access and use of dental services for people living in the coverage area of the Family Health Strategy (FHS) in Ponta Grossa, Paraná State, Brazil, and to assess individual determinants related to them. The sample consisted of 747 individuals who answered a pre-tested questionnaire. Data analysis was performed by chi-square test and Poisson regression analysis, obtaining explanatory models for recent use and, by limiting the analysis to those who sought dental care, for effective access. Results showed that 41% of the sample had recent dental visits. The lowest visit rates were observed among preschoolers and elderly people. The subjects who most identified the FHS as a regular source of dental care were children. Besides age, better socioeconomic conditions and the presence of a regular source of dental care were positively associated to recent dental visits. We identified inequalities in use and access to dental care, reinforcing the need to promote incentives to improve access for underserved populations.

Influence of self-perceived oral health and socioeconomic predictors on the utilization of dental care services by schoolchildren

The influence of socioeconomic factors and self-rated oral health on children's dental health assistance was assessed. This study followed a cross-sectional design, with a multistage random sample of 792 12-year-old schoolchildren from Santa Maria, a city in southern Brazil. A dental examination provided information on the prevalence of dental caries (DMFT index). Data about the use of dental service, socioeconomic status, and self-perceived oral health were collected by means of structured interviews. These associations were assessed using Poisson regression models (prevalence ratio; 95% confidence interval). The prevalence of regular use of dental service was 47.8%. Children from low socioeconomic backgrounds and those who rated their oral health as "poor" used the service less frequently. The distribution of the kind of oral healthcare assistance used (public/private) varied across socioeconomic groups. The better-off children were less likely to have used the public service. Clinical, socioeconomic, and psychosocial factors were strong predictors for the utilization of dental care services by schoolchildren.

Health services performance for TB treatment in Brazil: a cross-sectional study

Background: Researches to evaluate Primary Health Care performance in TB control in Brazil show that different cities aggregate local specificities in the dynamics of coping with the disease. This study aims to evaluate health services' performance in TB treatment in cities across different Brazilian regions. Methods: This cross-sectional study was conducted in five cities that are considered priorities for TB control in Brazil: Itaborai (ITA), Ribeirao Preto (RP) and Sao Jose do Rio Preto (SJRP) in the Southeast; Campina Grande (CG) and Feira de Santana (FS) in the Northeast. Data were collected through interviews with 514 TB patients under treatment in 2007, using the Primary Care Assessment Tool adapted for TB care in Brazil. Indicators were constructed based on the mean response scores (Likert scale) and compared among the study sites. Results: ""Access to treatment"" was evaluated as satisfactory in the Southeast and regular in the Northeast, which displayed poor results on 'home visits' and 'distance between treatment site and patient's house'. ""Bond"" was assessed as satisfactory in all cities, with a slightly better performance in RP and SJRP. ""Range of services"" was rated as regular, with better performance of southeastern cities. 'Health education', 'DOT' and 'food vouchers' were less offered in the Northeast. ""Coordination"" was evaluated as satisfactory in all cities. ""Family focus"" was evaluated as satisfactory in RP and SJRP, and regular in the others. 'Professional asking patient's family about other health problems' was evaluated as unsatisfactory, except in RP. Conclusions: Two types of obstacles are faced for health service performance in TB treatment in the cities under analysis, mainly in the Northeast. The first is structural and derives from difficulties to access health services and actions. The second is organizational and derives from the way health technologies and services are distributed and integrated. Incentives to improve care organization and management practices, aimed at the integration of primary, secondary and tertiary services, can contribute towards a better performance of health services in TB treatment.

The variability and predictors of quality of AIDS care services in Brazil

Background: Since establishing universal free access to antiretroviral therapy in 1996, the Brazilian Health System has increased the number of centers providing HIV/AIDS outpatient care from 33 to 540. There had been no formal monitoring of the quality of these services until a survey of 336 AIDS health centers across 7 Brazilian states was undertaken in 2002. Managers of the services were asked to assess their clinics according to parameters of service inputs and service delivery processes. This report analyzes the survey results and identifies predictors of the overall quality of service delivery. Methods: The survey involved completion of a multiple-choice questionnaire comprising 107 parameters of service inputs and processes of delivering care, with responses assessed according to their likely impact on service quality using a 3-point scale. K-means clustering was used to group these services according to their scored responses. Logistic regression analysis was performed to identify predictors of high service quality. Results: The questionnaire was completed by 95.8% (322) of the managers of the sites surveyed. Most sites scored about 50% of the benchmark expectation. K-means clustering analysis identified four quality levels within which services could be grouped: 76 services (24%) were classed as level 1 (best), 53 (16%) as level 2 (medium), 113 (35%) as level 3 (poor), and 80 (25%) as level 4 (very poor). Parameters of service delivery processes were more important than those relating to service inputs for determining the quality classification. Predictors of quality services included larger care sites, specialization for HIV/AIDS, and location within large municipalities. Conclusion: The survey demonstrated highly variable levels of HIV/AIDS service quality across the sites. Many sites were found to have deficiencies in the processes of service delivery processes that could benefit from quality improvement initiatives. These findings could have implications for how HIV/AIDS services are planned in Brazil to achieve quality standards, such as for where service sites should be located, their size and staffing requirements. A set of service delivery indicators has been identified that could be used for routine monitoring of HIV/AIDS service delivery for HIV/AIDS in Brazil (and potentially in other similar settings).

E-contracting with price configuration for Web services and QoS

The large amount of information in electronic contracts hampers their establishment due to high complexity. An approach inspired in Software Product Line (PL) and based on feature modelling was proposed to make this process more systematic through information reuse and structuring. By assessing the feature-based approach in relation to a proposed set of requirements, it was showed that the approach does not allow the price of services and of Quality of Services (QoS) attributes to be considered in the negotiation and included in the electronic contract. Thus, this paper also presents an extension of such approach in which prices and price types associated to Web services and QoS levels are applied. An extended toolkit prototype is also presented as well as an experiment example of the proposed approach.

Monitoring Services for Industrial Applications

Sao Paulo Research Foundation (FAPESP) in Brazil

Improvement of radiology services based on the process management approach

The health sector requires continuous investments to ensure the improvement of products and services from a technological standpoint, the use of new materials, equipment and tools, and the application of process management methods. Methods associated with the process management approach, such as the development of reference models of business processes, can provide significant innovations in the health sector and respond to the current market trend for modern management in this sector (Gunderman et al. (2008) [4]). This article proposes a process model for diagnostic medical X-ray imaging, from which it derives a primary reference model and describes how this information leads to gains in quality and improvements. (C) 2010 Elsevier Ireland Ltd. All rights reserved.

A New Approach for Video Adaptation through Overlay Services Networks

Video adaptation is an extensively explored content providing technique aimed at appropriately suiting several usage scenarios featured by different network requirements and constraints, user`s terminal and preferences. However, its usage in high-demand video distribution systems, such as CNDs, has been badly approached, ignoring several aspects of optimization of network use. To address such deficiencies, this paper presents an approach for implementing the adaptation service by exploring the concept of overlay services networks. As a result of demonstrate the benefits of this proposal, it is made a comparison of this proposed adaptation service with other strategies of video adaptation.