Empreitada de construção de 95 moradias no empreendimento Tróia Resort

O sector da construção é sem dúvida um dos que mais contribui para a criação de emprego, representando um valor significativo em termos de produto interno bruto. Muitas vezes a preocupação excessiva com a gestão financeira e do tempo, leva a que as soluções preconizadas na fase de projecto não sejam devidamente amadurecidas e que em obra não se dê a atenção necessária à componente técnica. Estas questões reflectem-se na qualidade da construção e nos custos que as empresas têm que suportar em termos de serviço pós venda durante o período de garantia da obra. Tendo em conta que o aluno desenvolveu a sua actividade profissional nesta área nos últimos 14 anos, o que lhe dará uma base de trabalho para o tema a desenvolver, pretende-se demonstrar a importância de cada uma das áreas da Direcção Técnica e Gestão de Empreitadas, bem como a interligação que tem de existir entre as mesmas, por forma a que o resultado final seja um sucesso pleno. No caso concreto da obra que o aluno propõe para estudo, trata-se de um complexo de 95 moradias com 8 projectos distintos onde as soluções técnicas são bastante diversas e pouco vulgares, o que terá bastante interesse para um trabalho desta natureza

Applicability of SERVQUAL in restaurants: an exploratory study in a Portuguese resort

SERVQUAL is the most popular instrument to ascertain service quality. However, some debate exists about its ability to characterize different service environments. Furthermore, there is not a consensus about the inclusion of customer expectations in the model. The research presented in this paper intends to discuss the applicability of SERVQUAL to restaurant services and to analyze the inclusion of customer expectations in such environment. The research was developed in a Portuguese resort and more than 300 customers, from two different restaurants, were invited to participate in the study.

Studies on resistance and response to vancomycin in Enterococcus faecalis: a last resort antibiotic

Dissertation presented to obtain a Ph.D. degree in Biochemistry by Instituto de Tecnologia Química e Biológica Universidade Nova de Lisboa.

Projecto de intervenção técnica no departamento de alojamento: abertura e implementação do Lake Spa Resort (Vilamoura)

Trabalho de natureza profissional para obtenção do Título de Especialista do Instituto Politécnico do Porto, na área de Hotelaria e Restauração, defendido a 23-11-2015.

Medidas de gestão de eficiência hídrica em empreendimentos turísticos - Caso de estudo Zmar Eco-Campo Resort & Spa

Dissertação para obtenção do Grau de Mestre em Engenharia do Ambiente – Perfil Engenharia Sanitária

Bioclimatic Characteristics of Recreational Zones – Important Component of the Passport of the Health Resort – Tourist Potential of Georgia

მოყვანილია საკურორტო-ტურისტული პოტენციალის პასპორტის ძირითადი მაჩვენებლების აღწერილობა. განსაკუთრებული ყურადღება ეთმობა ბიოკლიმატურ პარამეტრებს. მოყვანილია პრაქტიკული მაგალითები აღნიშნული პარამეტრების გამოყენებისა საქართველოს ზოგიერთი საკურორტო-ტურისტული რაიონების ბიოკლიმატური პირობების შესაფასებლად.

UOC Resort

Solución .NET para la gestión de actividades en un hotel SPA.

Estimation of the real population and its impact on the utilisation of healthcare services in Mediterranean resort regions: an ecological study.

BACKGROUND The demographic structure has a significant influence on the use of healthcare services, as does the size of the population denominators. Very few studies have been published on methods for estimating the real population such as tourist resorts. The lack of information about these problems means there is a corresponding lack of information about the behaviour of populational denominators (the floating population or tourist load) and the effect of this on the use of healthcare services. The objectives of the study were: a) To determine the Municipal Solid Waste (MSW) ratio, per person per day, among populations of known size; b) to estimate, by means of this ratio, the real population in an area where tourist numbers are very significant; and c) to determine the impact on the utilisation of hospital emergency healthcare services of the registered population, in comparison to the non-resident population, in two areas where tourist numbers are very significant. METHODS An ecological study design was employed. We analysed the Healthcare Districts of the Costa del Sol and the island of Menorca. Both are Spanish territories in the Mediterranean region. RESULTS In the two areas analysed, the correlation coefficient between the MSW ratio and admissions to hospital emergency departments exceeded 0.9, with p < 0.001. On the basis of MSW generation ratios, obtained for a control zone and also measured in neighbouring countries, we estimated the real population. For the summer months, when tourist activity is greatest and demand for emergency healthcare at hospitals is highest, this value was found to be double that of the registered population. CONCLUSION The MSW indicator, which is both ecological and indirect, can be used to estimate the real population in areas where population levels vary significantly during the year. This parameter is of interest in planning and dimensioning the provision of healthcare services.

Avaluació de l’ Impacte ambiental i social del projecte “Tucarán-Resort”

Aquest projecte analitza i avalua els impactes ambientals i socials que causarà en el marc del municipi de Vielha e Mijaran (Val d’Aran) la reobertura de les pistes d’esquí de la Tuca i el Resort que hi va associat, un cop el projecte “Tucarán Resort” sigui una realitat

A motivação e satisfação organizacional como factores essenciais de conquista de melhores resultados empresariais: Estudo de caso no Hotel Marine Club Beach Resort

A motivação no âmbito organizacional está relacionada à qualidade de desempenho e esforços de seus colaboradores, constituindo a energia motriz para atingir os resultados desejados. Com a chegada da globalização, o avanço tecnológico, aumento da competitividade entre as empresas, custos de contratação, treinamentos e processo de automação industrial, a exigência do melhor desempenho de seus colaboradores está cada vez maior. Por esse motivo, as empresas estão sempre buscando alternativas que motivem seus colaboradores, com o intuito de proporcionar um melhor clima organizacional e desempenho dos seus profissionais. O presente trabalho tem por objectivo estudar a satisfação dos trabalhadores como factores essenciais de motivação e sucesso empresarial no Hotel Marine Club Beach Resort, da ilha de Boa vista. Além de se valorizar o conhecimento técnico e científico do profissional é igualmente importante ter em consideração estas condicionantes (satisfação e motivação no trabalho), que embora sejam de carácter psicológico e emocional, desempenham um papel preponderante na produtividade do trabalhador, acabando por influenciar o sucesso de qualquer empresa. Conclui-se que o grau de motivação e satisfação do hotel é bom, o ambiente organizacional também é satisfatório mas é preciso que o hotel melhora as políticas de gestão tais como, benefícios em relação a promoções, salários e valorização do colaborador para mantê-los motivados e satisfeitos no trabalho.

The lender of last resort: A 21st Century approach

The object of this paper is to analyze rigorously the role of a Lender ofLast Resort by providing a framework where the distinction betweeninsolvency and illiquidity is not clearly cut. Determining the optimalLender of Last Resort policy requires a careful modeling of the structureof the interbank market and of the closure policy. In our set up, theresults depend upon the existence of moral hazard. If the main source ofmoral hazard is the banks lack of incentives to screen loans, then theLender of Last Resort may have to intervene to improve the e¢ciency of anunsecured interbank market; if instead, the main source of moral hazard isloans monitoring, then the interbank market should be secured and theLender of Last Resort should never intervene.

Firms vs. insiders as traders of last resort

We explore the role of corporate insiders vs. firms as traders of last resort. We develop a simple model of insider trading in which insiders provide price support, as well as liquidity, in security markets. Consistent with the model predictions we find that in the US markets insiders trading activities have a clear impact on return distributions. Furthermore, we provide empirical evidence on insiders transactions and firm transactions affecting returns in a different manner. In particular, while insiders transactions (both purchases and sales) have a strong impact on skewness in the short run and to a lesser extent in short run volatility, company repurchases only have a clear impact on volatility, both in the short and the long run. We provide explanations for this asymmetry.

Service Quality Analysis in the Five Stars Resort Hotels of Cape Verde

The objective of this study was the identification of the attributes and dimensions of service quality affecting the service performance of the five stars resort hotels located in the Cape Verde Islands. The reason boosting the initiative to do this research was the paramount role of the resort hotels in the development of the travel and tourism sector in Cape Verde, and the impact that today this sector has had in the economy of that country. The research opens with a literature review on the service quality theory in the hotel industry, starting from the middle of the 1980s with the classic model of service quality and SERVQUAL instrument to the analysis of recent models of service quality measurement in the hotel industry, as it is an example the scale of items developed in 2003 in the Lodging Quality Index (LQI). Furthermore, the study elaborates an analysis on the importance of the travel and tourism activities in the Cape Verde Islands, and it evidences the enormous importance of those activities in the performance of the Cape Verdean hotel industry. In sequence the study analyzes in details the hotel industry of Cape Verde and it identifies the market size of the five stars resort hotels and their current operators in that market. Moreover, the research develops with an online questionnaire elaborated and sent through the platforms of travel websites and communities to the guests whom have experienced the service of the five stars resort hotels located in the Cape Verde Islands. The scope of the questionnaire was to assess the attributes and dimensions of service quality in the five stars resort hotels of Cape Verde. The results of the questionnaire were in sequence analyzed through descriptive and applied statistics, using Microsoft Excel and the Statistical Package for Social Science (SPSS). Content validity analysis, factor analysis, and reliability analysis of the factors were made to purify an initial scale of 47 items of service quality. An instrument with three dimensions covering twenty four attributes of service quality assessment in the five stars resort hotels of Cape Verde was finally created. The three dimensions found were: staff competence; food and entertainment; and physical facilities. This study on the service in the five stars resort hotels of Cape Verde ends with brief comments on the status of service quality according to the identified dimensions and their attributes. In the conclusion, the study summarizes the whole work and gives some directions for future research.