Service management and engineering in information systems research

Service research in information systems (IS) has received attention over many years (e.g. Kettinger and Lee, 1994), but more recently has increased substantially in both diversity and volume (Rai and Sambamurthy, 2006). A service-oriented view of information technology (IT) is gradually taking hold in both academia and industry. This is concomitant with the growth of service-related phenomena and concepts (Lusch and Vargo, 2006), stimulating a global discourse about 'service science' as a new, cross-disciplinary field of research (Chesbrough and Spohrer, 2006).

Circuitos, perturbaciones y transformaciones de la modernidad/colonialidad : análisis discursivo en contextos chilenos y canadienses

La présente étude constitue une analyse comparative de discours qui articulent la problématique de l’héritage coloniale et des réclamations autochtones au Chili et au Canada : des livres de texte de sciences sociales, des discours d’opinion et des discours autochtones. Nous proposons que les similitudes surprenantes qui ont été révélées par les contextes nationaux canadiens et chiliens peuvent être expliquées, en partie, par leur articulation avec le discours globalisé de la modernité/colonialité. D’une part, les textes scolaires et les discours d’opinion font circuler des éléments discursifs de la modernité, tout en reproduisant des formes de savoir et de dire coloniaux. D’autre part, les discours autochtones se ressemblent entre eux dans la mesure où ils interpolent la modernité/colonialité transformant ainsi les termes d’engagement interculturel. Bien que les états canadiens et chiliens renforcent leur engagement à l’égard de la réconciliation avec les Autochtones durant les dernières décennies, les conflits interculturels continuent à se produire en impliquant toujours les mêmes acteurs : l’état, différents peuples autochtones, des entreprises privées, ainsi que des membres de l’élite intellectuelle, politique et patronale. En prenant en compte cette situation, l’objectif de cette thèse vise à mieux comprendre pourquoi ces conflits, loin d’être résolus, continuent à se reproduire. Dans ces deux pays, la problématique des conflits interculturels est fondamentalement mise en rapport avec la question des droits territoriaux et, par conséquent, sont inséparables de la question de l’héritage coloniale des états nationaux canadien et chilien. Pourtant cette dimension coloniale des conflits a tendance à être cachée autant par la rhétorique multiculturelle du discours national que par les polarisations produites par l’opinion publique, lesquelles ont l’habitude d’encadrer la problématique par des notions binaires, telles que « civilisation/barbarie » ou « authenticité/illégitimité ». De plus, on peut considérer l’ouest du Canada et le sud du Chili comme étant des contextes comparables, puisque ceux-ci ont été colonisés avec la base du discours moderne du progrès et de la civilisation, qui a servi à légitimer l’expansion de l’état national au dix-neuvième siècle. Cependant, il n’existe que très peu d’études qui comparent les productions discursives relatives aux relations interculturelles entre Autochtones et non Autochtones dans les contextes canadiens et chiliens, possiblement à cause des différences linguistiques, sociohistoriques et politiques qui paraissent insurmontables.

La diversité culturelle entre discours et pratique : une analyse multi-niveaux

Située dans le discours actuel à la mode sur la diversité culturelle, l’objet de cette thèse consiste à comprendre l’orientation pratique d’une organisation internationale en matière de gestion de sa diversité culturelle interne. Il propose que, face aux changements qui ont modifié la configuration sociodémographique de la sphère organisationnelle, il serait intéressant de partir d’une organisation pour laquelle la diversité est une tradition tributaire de son fonctionnement. L’organisation sujet d’étude est internationale, affiliée à l’Unesco. Cette dernière étant reconnue pour son mandat qui valorise et protège les cultures. L’ancrage épistémologique de la thèse est bi-disciplinaire. Il considère deux champs théoriques sur lesquels se construit la diversité culturelle. Le premier est forgé dans les théories de management dites « occidentales » sur la diversité. Le deuxième champ, s’établit sur une approche dynamique de la culture apportée par les « Cross-Cultural Studies ». La méthodologie que nous avons mobilisée pour cette recherche est principalement qualitative. Elle est également diverse puisqu’elle veut identifier trois niveaux d’analyses. D’abord, l’étude historique réalisée se fonde sur l’analyse d’articles choisis tirés des archives de l’« organisation mère » (Unesco). Elle se veut être une étude exhaustive qui révèle l’évolution du discours « global » de cette organisation sur la diversité culturelle depuis sa création. Ensuite, afin de mieux comprendre le discours interne de l’Organisation sur la diversité culturelle, une analyse du contenu d’un « halo » de ses politiques internes a lieu. Elle nous permet de comprendre la valeur que prend la diversité culturelle dans son discours « organisationnel » dans la période de temps que nous traitons. Enfin, les histoires « individuelles » des acteurs de la diversité culturelle, apportent une description riche et, complètent l’analyse avec leurs interprétions des pratiques de gestions mises en place à leur égard. Des éléments de recherche sous adjacentes sont aussi amenés dans la thèse et font également partie du processus de l’analyse de la pratique de la diversité culturelle dans l’Organisation. En effet, la thèse se penche sur le problème conceptuel sur la « diversité culturelle ». Elle apporte des éclaircissements à la terminologie à travers l’analyse de ses différents emplois dans la littérature organisationnelle. Par ailleurs, elle clarifie la notion d’organisation internationale et propose une description du contexte unesquien défini par sa diversité culturelle interne. L’ensemble des niveaux examinés a permis de mettre en évidence une double constatation. D’une part, le paradoxe entre les trois niveaux. D’autre part, la neutralité des pratiques de gestion de la diversité culturelle pour les employés et la demande implicite de reconnaissance de leurs identités culturelles. Des recommandations sont proposées et des suggestions pour de recherches ultérieures sont formulées à la conclusion de la thèse.

Legal outlier, again? U.S. felon suffrage: comparative and international human rights perspectives

The judiciousness of American felon suffrage policies has long been the subject of scholarly debate, not least due to the large number of affected Americans: an estimated 5.3 million citizens are ineligible to vote as a result of a criminal conviction. This article offers comparative law and international human rights perspectives and aims to make two main contributions to the American and global discourse. After an introduction in Part I, Part II offers comparative law perspectives on challenges to disenfranchisement legislation, juxtaposing U.S. case law against recent judgments rendered by courts in Canada, South Africa, Australia, and by the European Court of Human Rights. The article submits that owing to its unique constitutional stipulations, as well as to a general reluctance to engage foreign legal sources, U.S. jurisprudence lags behind an emerging global jurisprudential trend that increasingly views convicts’ disenfranchisement as a suspect practice and subjects it to judicial review. This transnational judicial discourse follows a democratic paradigm and adopts a “residual liberty” approach to criminal justice that considers convicts to be rights-holders. The discourse rejects regulatory justifications for convicts’ disenfranchisement, and instead sees disenfranchisement as a penal measure. In order to determine its suitability as a punishment, the adverse effects of disenfranchisement are weighed against its purported social benefits, using balancing or proportionality review. Part III analyzes the international human rights treaty regime. It assesses, in particular, Article 25 of the International Covenant on Civil and Political Rights (“ICCPR”), which proclaims that “every citizen” has a right to vote without “unreasonable restrictions.” The analysis concludes that the phrase “unreasonable restrictions” is generally interpreted in a manner which tolerates certain forms of disenfranchisement, whereas other forms (such as life disenfranchisement) may be incompatible with treaty obligations. This article submits that disenfranchisement is a normatively flawed punishment. It fails to treat convicts as politically-equal community members, degrades them, and causes them grave harms both as individuals and as members of social groups. These adverse effects outweigh the purported social benefits of disenfranchisement. Furthermore, as a core component of the right to vote, voter eligibility should cease to be subjected to balancing or proportionality review. The presumed facilitative nature of the right to vote makes suffrage less susceptible to deference-based objections regarding the judicial review of legislation, as well as to cultural relativity objections to further the international standardization of human rights obligations. In view of this, this article proposes the adoption of a new optional protocol to the ICCPR proscribing convicts’ disenfranchisement. The article draws analogies between the proposed protocol and the ICCPR’s “Optional Protocol Aiming at the Abolition of the Death Penalty.” If adopted, the proposed protocol would strengthen the current trajectory towards expanding convicts’ suffrage that emanates from the invigorated transnational judicial discourse.

The Music Salon in Falun During the 19th Century

The aim of the project is to examine the music salon in Falun as a part of the mining community and in the historical context of European salon culture. A specifc goal is to develop a deeper understanding about the salon when it comes to education and pedagogic ideas. Of a certain interest is Johan Henrik Munktell’s (1804-1861) education travelling (bildningsresor). Inspired by Mendelssohn’s music salon in Berlin and the early salons in Upp-sala he created his own salon in Grycksbo. A letter collection from J.H. Munktell to his father J.J. Munktell in 1828-30 can be considered a unique historical material, which places the salon in Falun in a continental context of culture, education and industrial pretensions. The results have potential to extend the knowledge of Nordic salon culture and how it has infuenced general pedagogy and music education.

Linking a World Heritage Site to Sustainable Regional Development - Contested Natures in a Local Negotiation Process

Based on the candidature of a region in the Swiss Alps as a World Natural Heritage Site (WHS), this article outlines the negotiation process as reflected in the local media. Discussions of the World Heritage issue over a time span of 4 years revealed how the region concerned was discursively constructed and that discursive constructions implied specific views of nature. By elaborating on these conflicting views of nature, we intend to reflect on the implicit meanings that influenced and structured the debate about the WHS and more generally the issues of sustainable regional development. The results show a broadening of the debate from a rather fragmented toward a more inclusive view of nature, which relates to basic assumptions of the global discourse on sustainable development. Additionally, a view of nature as inherited from past generations extended the WHS discussion and thus gave a new dimension to the concept of sustainability.

The Mestizo State: Violence and State Formation in Peru (1980 – 2000)

Thesis (Master's)--University of Washington, 2016-07

Mapping the notion of "terrorism" in Serbian and Croation newspapers

The September 11 terrorist attacks in the United States have reconfigured the global public debates as of how to defend a "civilized" world from the "Islamic terrorism." The U.S.-led war on terror against extremist groups also produced and triggered a particular discourse in the former Yugoslav countries. The main aim of this article is to present an example of a study that explores how media appropriate dominant global antiterrorism discourse and apply it to a local context to legitimize and justify specific ideologies and discourse. As our critical discourse analysis shows, Serbian and Croatian newspapers apply the global discourse of terrorism to their local context to excuse their nationalisms and the past military actions against the Muslims in former Yugoslav wars, and with that, they assert their belonging to an antiterrorism global discursive community. © 2006 Sage Publications.

Post-Political Ontologies and the Problems of Anti-Anthropocentrism: Reply to Tsouvalis

Judith Tsouvalis mounts a lively and interesting critique of the post-foundational Left’s theorisations through the marshalling of Latourian insights into the possibilities for a more grounded, pragmatic and concrete approach to political action. Tsouvalis takes Latour’s appropriation of John Dewey’s philosophical pragmatism (classically stated in the 1927 [1954] work, The Public and Its Problems) to argue that problems enable Dingpolitik – object or problem-orientated politics – through assembling concrete plural publics around matters of shared concern and contestation. She counter positions this pragmatic politics of concern, through which new communities of understanding are formed, to the abstract and ‘anthropomorphic’ critiques of the ‘post-political condition’ which offer little in the way of a constructive engagement in the collective making of a better world.

Marx as critical discourse analyst : the genesis of a critical method and its relevance to the critique of global capital.

In this paper we identify elements in Marx´s economic and political writings that are relevant to contemporary critical discourse analysis (CDA). We argue that Marx can be seen to be engaging in a form of discourse analysis. We identify the elements in Marx´s historical materialist method that support such a perspective, and exemplify these in a longitudinal comparison of Marx´s texts.

Marx as a Critical Discourse Analyst : The Genesis of a Critical Method and its Relevance to the Critique of Global Capital (with Phil Graham)

In this paper we identify elements in Marx’s economic and political writings that are relevant to contemporary critical discourse analysis (CDA). We argue that Marx can be seen to be engaging in a form of discourse analysis. We identify the elements in Marx’s historical materialist method that support such a perspective, and exemplify these in longitudinal comparison of Marx’s texts.

Exploring the construction of social class in educational discourse: the rational order of the nation state versus global uncertainties

This article aims to create intellectual space in which issues of social inequality and education can be analyzed and discussed in relation to the multifaceted and multi-levelled complexities of the modern world. It is divided into three sections. Section One locates the concept of social class in the context of the modern nation state during the period after the Second World War. Focusing particularly on the impact of 'Fordism' on social organization and cultural relations, it revisits the articulation of social justice issues in the United Kingdom, and the structures put into place at the time to alleviate educational and social inequalities. Section Two problematizes the traditional concept of social class in relation to economic, technological and sociocultural changes that have taken place around the world since the mid-1980s. In particular, it charts some of the changes to the international labour market and global patterns of consumption, and their collective impact on the re-constitution of class boundaries in 'developed countries'. This is juxtaposed with some of the major social effects of neo-classical economic policies in recent years on the sociocultural base in developing countries. It discusses some of the ways these inequalities are reflected in education. Section Three explores tensions between the educational ideals of the 'knowledge economy' and the discursive range of social inequalities that are emerging within and beyond the nation state. Drawing on key motifs identified throughout, the article concludes with a reassessment of the concept of social class within the global cultural economy. This is discussed in relation to some of the major equity and human rights issues in education today.

Exploring the construction of social class in educational discourse: the rational order of the nation state vs. global uncertainties

This article aims to create intellectual space in which issues of social inequality and education can be analyzed and discussed in relation to the multifaceted and multi-levelled complexities of the modern world. It is divided into three sections. Section One locates the concept of social class in the context of the modern nation state during the period after the Second World War. Focusing particularly on the impact of ‘Fordism’ on social organization and cultural relations, it revisits the articulation of social justice issues in the United Kingdom, and the structures put into place at the time to alleviate educational and social inequalities. Section Two problematizes the traditional concept of social class in relation to economic, technological and sociocultural changes that have taken place around the world since the mid-1980s. In particular, it charts some of the changes to the international labour market and global patterns of consumption, and their collective impact on the re-constitution of class boundaries in ‘developed countries’. This is juxtaposed with some of the major social effects of neo-classical economic policies in recent years on the sociocultural base in developing countries. It discusses some of the ways these inequalities are reflected in education. Section Three explores tensions between the educational ideals of the ‘knowledge economy’ and the discursive range of social inequalities that are emerging within and beyond the nation state. Drawing on key motifs identified throughout, the article concludes with a reassessment of the concept of social class within the global cultural economy. This is discussed in relation to some of the major equity and human rights issues in education today.

National interest to global reform: patterns of reasoning in British foreign policy discourse

Discussion of the national interest often focuses on how Britain's influence can be maximized, rather than on the goals that influence serves. Yet what gives content to claims about the national interest is the means-ends reasoning which links interests to deeper goals. In ideal-typical terms, this can take two forms. The first, and more common, approach is conservative: it infers national interests and the goals they advance from existing policies and commitments. The second is reformist: it starts by specifying national goals and then asks how they are best advanced under particular conditions. New Labour's foreign policy discourse is notable for its explicit use of a reformist approach. Indeed, Gordon Brown's vision of a 'new global society' not only identifies global reform as a key means of fulfilling national goals, but also thereby extends the concept of the national interest well beyond a narrow concern with national security.