Post-conflict peacebuilding: strategies and lessons from Bosnia and Herzegovina, El Salvador and Sierra Leone

Includes bibliography

Conflict resolution strategies : influence of organizational and professional commitment nurses

Introduction: The changes in the health area and the set of structural changes in the nursing profession and career interfere in the dynamics and stability of the future of the nurses. Objectives: To study the influence of organizational and professional commitment of the nurses in the strategies of conflict resolution. Methods: This is a quantitative, transversal and non-experimental research, following a descriptive-correlational way. Data were obtained by applying a questionnaire to nurses that work on different types of Primary Health Care Units. As measuring instruments we used three scales that grouped a total of nine subscales used to evaluate: the organizational commitment, the professional commitment and the strategies of conflict resolution. Results: The majority of nurses present moderate scores of organizational and Professional commitment with higher affective commitment to the normative commitment or instrumental commitment and feel that nursing is an interesting and challenging profession, but personal and social perception of nursing relevance is moderately weak. Nurses adopt the domination conflict resolution strategies and accommodation over the head and less integrative strategies and commitment. With subordinates more nurses adopt the avoidance strategy. When the conflictual situation arises with colleagues more endow the integrative strategies and commitment and less domination strategy. The organizational and professional commitment is significantly associated with some solving strategies conflict adopted by nurses as the conflictual situation arises with the boss, with subordinates or colleagues. Some dimensions of organizational commitment and professional foretell to significantly shape the adoption of conflict resolution strategy adopted.

Emotional Intelligence As A Determinant Of Conflict Style Adoption Of Managers: A Theoretical Perspective

Successful management is dependent heavily on the manager’s ability to handle conflict effectively. The workforce has been increasingly becoming diversified vis-à-vis the gender, culture and ethnicity. The present work environment has in itself contributed to sowing seeds of conflict with greater diversity, hostility, complexity and newer business competencies in the work context.The classic study of Mintzberg’s Managerial roles approach (1973) also says that a manager has to spend sufficient time and energy in solving conflict as he has to take roles as a negotiator, and dispute handler. An understanding of the conflict and role that it plays in influencing employee behavior constructively or destructively is immense. Therefore conflict when left unmanaged can lead to diminished cohesiveness amongst employees, productivity and reduced organizational fitness. To manage conflict effective conflict resolution strategies that have constructive outcomes is called for. Conflict resolution style theorists opine that collaborative or integrative style, where there is high concern for task and people is considered to give positive individual and organizational outcomes, while the withdrawing /avoidance style and forcing / dominating style are considered to be ineffective in managing conflict. Though managers have typical preferences in the styles followed it need not necessarily be the typical response as it depends on the context, power relationships, emotions etc. The adoption of conflict styles of managers however is dependent on variables like gender orientation, cultural values, personality orientation, underlying relationships – public/private. The paper attempts to draw the importance of managing conflicts at workplace positively and the need for effective conflict resolution strategies. The conflict style adopted and the variables that affect the adoption of each style are discussed and possible interventions at the workplace are suggested

Conflict resolution in overlapping information fields for context-based activity design

Norms are a set of rules that govern the behaviour of human agent, and how human agent behaves in response to the given certain conditions. This paper investigates the overlapping of information fields (set of shared norms) in the Context State Transition Model, and how these overlapping fields may affect the choices and actions of human agent. This paper also includes discussion on the implementation of new conflict resolution strategies based on the situation specification. The reasoning about conflicting norms in multiple information fields is discussed in detail.)

The conflict resolution behaviors of occupational therapy students as a function of the personality types, demographic characteristics and contextual factors

Interpersonal conflicts have the potential for detrimental consequences if not managed successfully. Understanding the factors that contribute to conflict resolution has implications for interpersonal relationships and the workplace. Researchers have suggested that personality plays an important and predictable role in conflict resolution behaviors (Chanin & Schneer, 1984; Kilmann & Thomas, 1975; Mills, Robey & Smith, 1985). However, other investigators have contended that contextual factors are important contributors in triggering the behavioral responses (Shoda & Mischel, 2000; Mischel & Shoda, 1995). The purpose of this study was to investigate the relationships among personality types, demographic characteristics and contextual factors on the conflict resolution behaviors reported by graduate occupational therapy students (n = 125). ^ The study design was correlational. The Myers Briggs Type Indicator (MBTI) and the Thomas-Kilmann (MODE) Instrument were used to establish the personality types and the context independent conflict resolution behaviors respectively. The effects of contextual factors of task vs. relationship and power were measured with the Conflict Case Scenarios Questionnaire (CCSQ). One-way ANOVA and linear regression procedures were used to test the relationships between personality types and demographic characteristics with the context independent conflict behaviors. Chi-Square procedures of the personality types by contextual conditions ascertained the effects of contexts in modifying the resolution modes. Descriptive statistics established a profile of the sample. ^ The results of the hypotheses tests revealed significant relationships between the personality types of feeling-thinking and sensing-intuition with the conflict resolution behaviors. The contextual attributes of task vs. relationship orientation and of peer vs. supervisor relationships were shown to modify the conflict behaviors. Furthermore, demographic characteristics of age, gender, GPA and educational background were shown to have an effect on the conflict resolution behaviors. The knowledge gained has implications for students' training, specifically understanding their styles and use of effective conflict resolution strategies. It also contributes to the knowledge on management approaches and interpersonal competencies and how this might facilitate the students' transition to the clinical role. ^

O comportamento de crianças em tratamento odontológico: intervenção psicofarmacológica

The present investigation evaluated the effects of diazepam used to manage uncooperative behavior of child dental patients. Six participants received placebo or diazepam (0,3 mg/kg weight) before formal dental treatment at total 54 sessions that were all recorded in videotapes. The analysis of recorded child (crying, body and/or head movements, escape and avoidance) and dentist's behavior management procedures (distraction, explanation, positive reinforcement) indicates no differences by using a double-blind Wilcoxon design (p>0.05). It is suggested the necessity of methodological refinement in studies that combine psychological and pharmacological handling strategies.

Agressividade infantil no ambiente escolar: concepções e atitudes do professor

Ao se abordar o tema da agressividade infantil no ambiente escolar é preciso considerar a participação dos envolvidos neste fenômeno: pais, crianças e professores. Tal abordagem vem sendo conduzida em projeto de pesquisa mais amplo, do qual o presente estudo representa um recorte, ao enfocar apenas o ponto de vista dos professores. O objetivo é analisar as concepções e atitudes relacionadas à expressão da agressividade infantil na escola. Realizou-se uma avaliação qualitativa, por meio de entrevistas individuais semidirigidas com 15 professores de uma escola pública da periferia de São Paulo. As atitudes mais citadas como agressivas envolvem rebeldia e agressão física entre alunos, sendo esta última a queixa que mais motiva o encaminhamento para ludoterapia. Em relação às estratégias de manejo, predominam atitudes envolvendo diálogo e compreensão. Os dados sugerem que subsiste preocupação do professor com as crianças, o que desperta nelas a esperança de obter atenção e cuidado.

The game to play: expanding the co-opetition proposal through the strategic games matrix

Purpose - Using Brandenburger and Nalebuff`s 1995 co-opetition model as a reference, the purpose of this paper is to seek to develop a tool that, based on the tenets of classical game theory, would enable scholars and managers to identify which games may be played in response to the different conflict of interest situations faced by companies in their business environments. Design/methodology/approach - The literature on game theory and business strategy are reviewed and a conceptual model, the strategic games matrix (SGM), is developed. Two novel games are described and modeled. Findings - The co-opetition model is not sufficient to realistically represent most of the conflict of interest situations faced by companies. It seeks to address this problem through development of the SGM, which expands upon Brandenburger and Nalebuff`s model by providing a broader perspective, through incorporation of an additional dimension (power ratio between players) and three novel, respectively, (rival, individualistic, and associative). Practical implications - This proposed model, based on the concepts of game theory, should be used to train decision- and policy-makers to better understand, interpret and formulate conflict management strategies. Originality/value - A practical and original tool to use game models in conflict of interest situations is generated. Basic classical games, such as Nash, Stackelberg, Pareto, and Minimax, are mapped on the SGM to suggest in which situations they Could be useful. Two innovative games are described to fit four different types of conflict situations that so far have no corresponding game in the literature. A test application of the SGM to a classic Intel Corporation strategic management case, in the complex personal computer industry, shows that the proposed method is able to describe, to interpret, to analyze, and to prescribe optimal competitive and/or cooperative strategies for each conflict of interest situation.

A formação em mediação de conflitos no desenvolvimento profissional dos assistentes operacionais, em escola pública do 1º ciclo do ensino básico

O objetivo da pesquisa pretende verificar se há um contributo da formação em mediação no desenvolvimento de conhecimentos nessa área e na mudança de atitude nos Assistentes Operacionais (AO), face à resolução de conflitos entre alunos. Os recreios das escolas do 1.º Ciclo do Ensino Básico (1.ºCEB) são os locais onde ocorre a quase totalidade dos conflitos entre alunos (Fernández, 2007; Oliveira, 2007; Rosa, 2007). Esses recreios são supervisionados pelos AO, os quais devem ter formação específica em estratégias de resolução de conflitos. A mediação é apontada como a melhor estratégia na abordagem dos conflitos escolares, perspetivando melhoria na convivência escolar e na construção de um clima escolar positivo, propício à eficácia da educação. A estratégia de pesquisa baseia-se num estudo de intervenção com uma amostra de conveniência, simultaneamente qualitativo e quantitativo. Os dados foram recolhidos por questionário, por levantamento dos conhecimentos anteriores e posteriores à formação e por entrevistas aos participantes. No estudo participaram sete AO. Os resultados revelaram que os AO desenvolveram conhecimentos sobre mediação e percecionaram em si mesmos mudanças de atitude face à resolução de conflitos entre alunos. Os resultados ainda revelaram que os AO se sentem desvalorizados no meio escolar, mas motivados na interação com os alunos. Concluiu-se que a formação em mediação de conflitos oferece um contributo significativo no desenvolvimento de conhecimentos sobre mediação e facilita uma mudança de atitude na resolução de conflitos entre alunos. Concluiu-se também que os AO estão conscientes do seu papel educativo e que têm sugestões pertinentes de melhoria.ABSTRAT This research intends to evaluate whether training in mediation contributes for the development of knowledge in this area, and for changes in attitude, when Operational Assistants (OAs) sort out conflicts between students. The playgrounds of the schools of the 1st Cycle of Basic Education (1stCEB) are the places where almost the conflicts between students happen. These playgrounds are supervised by OAs, which must have specific training in conflict resolution strategies. Mediation is considered the best strategy for addressing students’ conflicts in order to improve school coexistence and positive climate, conducive to the effectiveness of education. The research strategy is based on an intervention study with a convenience sample, both qualitative and quantitative. Data was collected by questionnaire, assessment of knowledge before and after training and final interviews. The participants were 7 OAs. The results revealed the development of knowledge about mediation, who perceives themselves as changing attitudes towards conflicts resolution between students. The results also revealed that the OAs feel devalued, but motivated when interacting to students. Training in conflict mediation offers a significant contribution in the development of knowledge about mediation and facilitates a change of attitude in sorting out conflicts between students. It was also concluded that the OAs are aware of their educational role and have relevant suggestions for improvement.

Entre a oposição e a negociação : Um projeto de investigação-ação sobre o papel do adulto na prevenção e mediação de conflitos entre pares na infância

Esta investigação surgiu da identificação de dificuldades ao nível da interação e gestão de conflitos entre pares, que a investigadora teve a oportunidade de observar no grupo de crianças com quem desenvolvia a sua prática educativa. Este estudo tem como objetivo compreender de que forma a transformação da praxis do educador influencia os processos de prevenção e a mediação dos conflitos entre pares no jardim-de-infância. Tendo em conta as formas e as características das relações entre pares na infância bem como o desenvolvimento moral das crianças em idade préescolar, a investigadora levou a cabo um projeto de investigação-ação com um grupo de vinte e quatro crianças de cinco anos. Ao longo do projeto, a investigadora procurou conhecer e experimentar estratégias de prevenção e mediação de conflitos interpares, monitorizando esse processo através da reflexão sobre a ação, assim como compreender os efeitos dessa experimentação no desenvolvimento profissional e na aprendizagem das crianças. Os processos do projeto são apresentados através de uma descrição densa dos eixos centrais da ação: construção do quadro de regras, organização do tempo e do grupo, organização do espaço e dos materiais, experimentação de instrumentos de pilotagem, reunião de grande grupo e estratégias de resolução de conflitos. Os dados apresentados resultam da interpretação das categorias emergentes da análise das entrevistas e das notas de campo. Através dessa interpretação, foi possível constatar os efeitos positivos do projeto, não apenas ao nível das competências de escuta e de negociação das crianças, mas também para a prática profissional da investigadora, que desenvolveu competências de reflexão e de autossupervisão.

From Support to Control : A Configurational Perspective on Conjugal Quality

The topic of conjugal quality provides an empirical illustration of the relevance of the configurational perspective on families. Based on a longitudinal sample of 1,534 couples living in Switzerland drawn from the study "Social Stratification, Cohesion and Conflict in Contemporary Families", we show that various types of interdependencies with relatives and friends promote distinct conflict management strategies for couples as well as unequal levels of conjugal quality. We find that configurations characterized by supportive and non-interfering relationships with relatives and friends for both partners are associated with higher conjugal quality, while configurations characterized by interference are associated with lower conjugal quality.

L’intégration socio-scolaire et les stratégies identitaires d’adolescents iraniens à Montréal

Cette recherche a pour objectif de mieux explorer la problématique de l’intégration sociale et scolaire des jeunes immigrants, en nous penchant spécifiquement sur le vécu d'adolescents iraniens récemment arrivés au Québec. Nous tentons, entre autres, d’identifier les conflits de valeurs entre les parents et les adolescents d’une part, et de cerner les stratégies identitaires de ces adolescents face à ces conflits, d’autre part. Enfin, elle essaie de comprendre la perception des parents de ces adolescents envers ces enjeux. Dans cette étude, l’intégration sociale est principalement abordée sous l’angle des stratégies d’acculturation par le biais d’entrevues qualitatives auprès de quatorze jeunes de 13 à 18 ans ainsi que leurs parents (neuf). L’analyse des données démontre que ces jeunes ont un discours positif sur leur intégration scolaire et sociale. Le vécu familial et leurs choix de vie sont influencés essentiellement par leur milieu familial. L’influence de leurs amis – en général d’origine diversifiée – se limite à l’utilisation de leur temps libre. Ils croient aux valeurs traditionnelles iraniennes, tout en essayant d’être indépendants, libres et d’adopter un style de vie influencé par la société d’accueil qui peut conduire à des conflits potentiels avec leurs parents. Lorsque cela est le cas, les principales stratégies identitaires de ces jeunes sont celles de la cohérence complexe ou de la cohérence par modération des conflits de codes de vie. Par ailleurs, nous avons noté que le développement chez ces jeunes d’un sentiment d’appartenance à leur pays d’accueil repose principalement sur leur scolarisation. En résumé, nous pouvons constater que les jeunes d'origine iranienne, récemment arrivés au Québec, s’adaptent relativement facilement à leur nouvel environnement de vie tout en conservant leur attachement à leur culture d’origine. Ceci nous permet de conclure que leur processus d’intégration correspond peu à l’aliénation des jeunes musulmans maintes fois décrite dans la littérature internationale et nationale. Mots-clés : Intégration sociale et scolaire, conflits de valeurs, stratégies identitaires, adolescents, immigrants iraniens.  

Context-based interaction design for smart homes

This paper presents the notion of Context-based Activity Design (CoBAD) that represents context with its dynamic changes and normative activities in an interactive system design. The development of CoBAD requires an appropriate context ontology model and inference mechanisms. The incorporation of norms and information field theory into Context State Transition Model, and the implementation of new conflict resolution strategies based on the specific situation are discussed. A demonstration of CoBAD using a human agent scenario in a smart home is also presented. Finally, a method of treating conflicting norms in multiple information fields is proposed.