Evaluating operational cloud enterprise systems success : an organizational perspective

This paper presents a formative measurement index to assess cloud enterprise systems success. The scale development procedure is based on Moore and Benbasat (1991), including newer scale development elements which focus on the creation and assessment of formative constructs. The data is analysed using SmartPLS with a sample of 103 IT decision makers. The results show that the perception of net benefits is shaped not only by enterprise-system-specific factors like productivity improvements and higher quality of business processes, but also by factors which are specifically attributed to cloud systems, such as higher strategic flexibility. Reliability, user requirements and customization contribute most to the overall perception of system quality. Information quality shows no cloud-specific facets and is robust in the context of cloud enterprise systems.

Composite SaaS scaling in cloud computing using a hybrid genetic algorithm

A Software-as-a-Service or SaaS can be delivered in a composite form, consisting of a set of application and data components that work together to deliver higher-level functional software. Components in a composite SaaS may need to be scaled – replicated or deleted, to accommodate the user’s load. It may not be necessary to replicate all components of the SaaS, as some components can be shared by other instances. On the other hand, when the load is low, some of the instances may need to be deleted to avoid resource underutilisation. Thus, it is important to determine which components are to be scaled such that the performance of the SaaS is still maintained. Extensive research on the SaaS resource management in Cloud has not yet addressed the challenges of scaling process for composite SaaS. Therefore, a hybrid genetic algorithm is proposed in which it utilises the problem’s knowledge and explores the best combination of scaling plan for the components. Experimental results demonstrate that the proposed algorithm outperforms existing heuristic-based solutions.

Modelling the intention to adopt cloud computing services : a transaction cost theory perspective

This paper uses transaction cost theory to study cloud computing adoption. A model is developed and tested with data from an Australian survey. According to the results, perceived vendor opportunism and perceived legislative uncertainty around cloud computing were significantly associated with perceived cloud computing security risk. There was also a significant negative relationship between perceived cloud computing security risk and the intention to adopt cloud services. This study also reports on adoption rates of cloud computing in terms of applications, as well as the types of services used.

Progettazione e Sviluppo di Applicazioni Web per Cloud Computing

Negli ultimi anni si sente sempre più spesso parlare di cloud computing. L'idea di fondo di questo concetto è quella di pagare per il solo effettivo utilizzo di un servizio, disponibile sulla rete, avendo a disposizione la possibilità di poter variare le proprie risorse utilizzabili a seconda delle necessità, che potrebbero essere, per esempio, applicazioni standard oppure spazi di storage per i dati. Quando cominciò a diffondersi l'utilizzo del Web, la rete Internet veniva raffigurata come una nuvola (cloud) in modo tale che si rendesse l'idea di un'entità esterna rispetto alla nostra casa o al nostro posto di lavoro, un qualcosa cioè al di fuori dei luoghi abituali in cui vengono utilizzati i PC. Tale rappresentazione diventa ora utile per poter spiegare il concetto di cloud computing. Infatti, grazie a questa nuova tecnologia, dati e programmi normalmente presenti nei nostri computer potranno ora trovarsi sul cloud. Molti reparti IT sono costretti a dedicare una parte significativa del loro tempo a progetti di implementazione, manutenzione e upgrade che spesso non danno un vero valore per l'azienda. I team di sviluppo hanno cominciato quindi a rivolgersi a questa nuova tecnologia emergente per poter minimizzare il tempo dedicato ad attività a basso valore aggiunto per potersi concentrare su quelle attività strategiche che possono fare la differenza per un'azienda. Infatti un'infrastruttura come quella cloud computing promette risparmi nei costi amministrativi che raggiungono addirittura il 50% rispetto ad un software standard di tipo client/server. Questa nuova tecnologia sta dando inizio ad un cambiamento epocale nel mondo dello sviluppo delle applicazioni. Il passaggio che si sta effettuando verso le nuove soluzioni cloud computing consente infatti di creare applicazioni solide in tempi decisamente più brevi e con costi assai inferiori, evitando inoltre tutte le seccature associate a server, soluzioni software singole, aggiornamenti, senza contare il personale necessario a gestire tutto questo. L'obiettivo di questa tesi è quello di mostrare una panoramica della progettazione e dello sviluppo di applicazioni Web nel cloud computing, analizzandone pregi e difetti in relazione alle soluzioni software attuali. Nel primo capitolo viene mostrato un quadro generale in riferimento al cloud, mettendo in luce le sue caratteristiche fondamentali, esaminando la sua architettura e valutando vantaggi e svantaggi di tale piattaforma. Nel secondo capitolo viene presentata la nuova metodologia di progettazione nel cloud, operando prima di tutto un confronto con lo sviluppo dei software standard e analizzando poi l'impatto che il cloud computing opera sulla progettazione. Nel terzo capitolo si entra nel merito della progettazione e sviluppo di applicazioni SaaS, specificandone le caratteristiche comuni ed elencando le piattaforme di rilievo allo stato dell'arte. Si entrerà inoltre nel merito della piattaforma Windows Azure. Nel quarto capitolo viene analizzato nel particolare lo sviluppo di applicazioni SaaS Multi-Tenant, specificando livelli e caratteristiche, fino a spiegare le architetture metadata-driven. Nel quinto capitolo viene operato un confronto tra due possibili approcci di sviluppo di un software cloud, analizzando nello specifico le loro differenze a livello di requisiti non funzionali. Nel sesto capitolo, infine, viene effettuata una panoramica dei costi di progettazione di un'applicazione cloud.

Exploring subscription renewal intention of operational cloud enterprise systems-a socio-technical approach

Despite the fact that customer retention is crucial for providers of cloud enterprise systems, only little attention has been directed towards investigating the antecedents of subscription renewal in an organizational context. This is even more surprising, as cloud services are usually offered as subscription-based pricing models with the (theoretical) possibility of immediate service cancellation, strongly opposing classical long-term IT-Outsourcing contracts or license-based payment plans of on premise enterprise systems. To close this research gap an empirical study was undertaken. Firstly, a conceptual model was drawn from theories of social psychology, organizational system continuance and IS success. The model was subsequently tested using survey responses of senior management within companies which adopted cloud enterprise systems. Gathered data was then analysed using PLS. The results indicate that subscription renewal intention is influenced by both – social-related and technology-specific factors – which are able to explain 50.4% of the variance in the dependent variable. Beneath the cloud enterprise systems specific contributions, the work advances knowledge in the area of organizational system continuance, as well as IS success.

Software as a service (SaaS) for small and medium enterprises (SMEs) : the role of intermediaries

Software as a Service (SaaS) is anticipated to provide significant benefits to small and medium enterprises (SMEs) due to ease of access to high-end applications, 7*24 availability, utility pricing, etc. However, underlying SaaS is the assumption that SMEs will directly interact with the SaaS vendor and use a self-service model. In practice, we see the rise of SaaS intermediaries who support SMEs with using SaaS. This paper reports on an empirical study of the role of intermediaries in terms of how they support SMEs in sourcing and leveraging SaaS for their business. The knowledge contributions of this paper are: (1) the identification and description of the role of SaaS intermediaries and (2) the specification of different roles of SaaS intermediaries, in particular a more basic role with technology orientation and operational alignment perspective and (3) a more added value role with customer orientation and strategic alignment perspective.

Cloud Computing: analisi dei modelli architetturali e delle tecnologie per lo sviluppo di applicazioni

Uno dei temi più discussi ed interessanti nel mondo dell’informatica al giorno d’oggi è sicuramente il Cloud Computing. Nuove organizzazioni che offrono servizi di questo tipo stanno nascendo ovunque e molte aziende oggi desiderano imparare ad utilizzarli, migrando i loro centri di dati e le loro applicazioni nel Cloud. Ciò sta avvenendo anche grazie alla spinta sempre più forte che stanno imprimendo le grandi compagnie nella comunità informatica: Google, Amazon, Microsoft, Apple e tante altre ancora parlano sempre più frequentemente di Cloud Computing e si stanno a loro volta ristrutturando profondamente per poter offrire servizi Cloud adeguandosi così a questo grande cambiamento che sta avvenendo nel settore dell’informatica. Tuttavia il grande movimento di energie, capitali, investimenti ed interesse che l’avvento del Cloud Computing sta causando non aiuta a comprendere in realtà che cosa esso sia, al punto tale che oggi non ne esiste ancora una definizione univoca e condivisa. La grande pressione inoltre che esso subisce da parte del mondo del mercato fa sì che molte delle sue più peculiari caratteristiche, dal punto di vista dell’ingegneria del software, vengano nascoste e soverchiate da altre sue proprietà, architetturalmente meno importanti, ma con un più grande impatto sul pubblico di potenziali clienti. L’obbiettivo che ci poniamo con questa tesi è quindi quello di esplorare il nascente mondo del Cloud Computing, cercando di comprenderne a fondo le principali caratteristiche architetturali e focalizzando l’attenzione in particolare sullo sviluppo di applicazioni in ambiente Cloud, processo che sotto alcuni aspetti si differenzia molto dallo sviluppo orientato ad ambienti più classici. La tesi è così strutturata: nel primo capitolo verrà fornita una panoramica sul Cloud Computing nella quale saranno date anche le prime definizioni e verranno esposti tutti i temi fondamentali sviluppati nei capitoli successivi. Il secondo capitolo costituisce un approfondimento su un argomento specifico, quello dei Cloud Operating System, componenti fondamentali che permettono di trasformare una qualunque infrastruttura informatica in un’infrastruttura Cloud. Essi verranno presentati anche per mezzo di molte analogie con i classici sistemi operativi desktop. Con il terzo capitolo ci si addentra più a fondo nel cuore del Cloud Computing, studiandone il livello chiamato Infrastructure as a Service tramite un esempio concreto di Cloud provider: Amazon, che fornisce i suoi servizi nel progetto Amazon Web Services. A questo punto, più volte nel corso della trattazione di vari temi saremo stati costretti ad affrontare le problematiche relative alla gestione di enormi moli di dati, che spesso sono il punto centrale di molte applicazioni Cloud. Ci è parso quindi importante approfondire questo argomento in un capitolo appositamente dedicato, il quarto, supportando anche in questo caso la trattazione teorica con un esempio concreto: BigTable, il sistema di Google per la gestione della memorizzazione di grandi quantità di dati. Dopo questo intermezzo, la trattazione procede risalendo lungo i livelli dell’architettura Cloud, ricalcando anche quella che è stata l’evoluzione temporale del Cloud Computing: nel quinto capitolo, dal livello Infrastructure as a Service si passa quindi a quello Platform as a Service, tramite lo studio dei servizi offerti da Google Cloud Platform. Il sesto capitolo costituisce invece il punto centrale della tesi, quello che ne soddisfa l’obbiettivo principale: esso contiene infatti uno studio approfondito sullo sviluppo di applicazioni orientate all’ambiente Cloud. Infine, il settimo capitolo si pone come un ponte verso possibili sviluppi futuri, analizzando quali sono i limiti principali delle tecnologie, dei modelli e dei linguaggi che oggi supportano il Cloud Computing. In esso viene proposto come possibile soluzione il modello ad attori; inoltre viene anche presentato il framework Orleans, che Microsoft sta sviluppando negli ultimi anni con lo scopo appunto di supportare lo sviluppo di applicazioni in ambiente Cloud.

Composite SaaS placement and resource optimization in Cloud computing using evolutionary algorithms

Software as a Service (SaaS) is gaining more and more attention from software users and providers recently. This has raised many new challenges to SaaS providers in providing better SaaSes that suit everyone needs at minimum costs. One of the emerging approaches in tackling this challenge is by delivering the SaaS as a composite SaaS. Delivering it in such an approach has a number of benefits, including flexible offering of the SaaS functions and decreased cost of subscription for users. However, this approach also introduces new problems for SaaS resource management in a Cloud data centre. We present the problem of composite SaaS resource management in Cloud data centre, specifically on its initial placement and resource optimization problems aiming at improving the SaaS performance based on its execution time as well as minimizing the resource usage. Our approach differs from existing literature because it addresses the problems resulting from composite SaaS characteristics, where we focus on the SaaS requirements, constraints and interdependencies. The problems are tackled using evolutionary algorithms. Experimental results demonstrate the efficiency and the scalability of the proposed algorithms.

Clustering composite SaaS components in cloud computing using a grouping genetic algorithm

Recently, Software as a Service (SaaS) in Cloud computing, has become more and more significant among software users and providers. To offer a SaaS with flexible functions at a low cost, SaaS providers have focused on the decomposition of the SaaS functionalities, or known as composite SaaS. This approach has introduced new challenges in SaaS resource management in data centres. One of the challenges is managing the resources allocated to the composite SaaS. Due to the dynamic environment of a Cloud data centre, resources that have been initially allocated to SaaS components may be overloaded or wasted. As such, reconfiguration for the components’ placement is triggered to maintain the performance of the composite SaaS. However, existing approaches often ignore the communication or dependencies between SaaS components in their implementation. In a composite SaaS, it is important to include these elements, as they will directly affect the performance of the SaaS. This paper will propose a Grouping Genetic Algorithm (GGA) for multiple composite SaaS application component clustering in Cloud computing that will address this gap. To the best of our knowledge, this is the first attempt to handle multiple composite SaaS reconfiguration placement in a dynamic Cloud environment. The experimental results demonstrate the feasibility and the scalability of the GGA.

Design and implementation of a cloud computing adoption decision tool: Generating a cloud road

Migrating to cloud computing is one of the current enterprise challenges. This technology provides a new paradigm based on "on-demand payment" for information and communication technologies. In this sense, the small and medium enterprise is supposed to be the most interested, since initial investments are avoided and the technology allows gradual implementation. However, even if the characteristics and capacities have been widely discussed, entry into the cloud is still lacking in terms of practical, real frameworks. This paper aims at filling this gap, presenting a real tool already implemented and tested, which can be used as a cloud computing adoption decision tool. This tool uses diagnosis based on specific questions to gather the required information and subsequently provide the user with valuable information to deploy the business within the cloud, specifically in the form of Software as a Service (SaaS) solutions. This information allows the decision makers to generate their particular Cloud Road. A pilot study has been carried out with enterprises at a local level with a two-fold objective: To ascertain the degree of knowledge on cloud computing and to identify the most interesting business areas and their related tools for this technology. As expected, the results show high interest and low knowledge on this subject and the tool presented aims to readdress this mismatch, insofar as possible. Copyright: © 2015 Bildosola et al. This is an open access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.

A design of evaluation method for SaaS in cloud computing

Purpose: This paper aims to design an evaluation method that enables an organization to assess its current IT landscape and provide readiness assessment prior to Software as a Service (SaaS) adoption. Design/methodology/approach: The research employs a mixed of quantitative and qualitative approaches for conducting an IT application assessment. Quantitative data such as end user’s feedback on the IT applications contribute to the technical impact on efficiency and productivity. Qualitative data such as business domain, business services and IT application cost drivers are used to determine the business value of the IT applications in an organization. Findings: The assessment of IT applications leads to decisions on suitability of each IT application that can be migrated to cloud environment. Research limitations/implications: The evaluation of how a particular IT application impacts on a business service is done based on the logical interpretation. Data mining method is suggested in order to derive the patterns of the IT application capabilities. Practical implications: This method has been applied in a local council in UK. This helps the council to decide the future status of the IT applications for cost saving purpose.

Cloud computing : how does it differ from IT outsourcing and what are the implications for practice and research?

The purpose of this paper is to provide an evolutionary perspective of cloud computing (CC) by integrating two previously disparate literatures: CC and information technology outsourcing (ITO). We review the literature and develop a framework that highlights the demand for the CC service, benefits, risks, as well as risk mitigation strategies that are likely to influence the success of the service. CC success in organisations and as a technology overall is a function of (i) the outsourcing decision and supplier selection, (ii) contractual and relational governance, and (iii) industry standards and legal framework. Whereas CC clients have little control over standards and/or the legal framework, they are able to influence other factors to maximize the benefits while limiting the risks. This paper provides guidelines for (potential) cloud computing users with respect to the outsourcing decision, vendor selection, service-level-agreements, and other issues that need to be addressed when opting for CC services. We contribute to the literature by providing an evolutionary and holistic view of CC that draws on the extensive literature and theory of ITO. We conclude the paper with a number of research paths that future researchers can follow to advance the knowledge in this field.

Identity, addressing, authenticity and audit requirements for trust in ERP, analytics and big/open data in a “Cloud” computing environment : a review and proposal

Enterprises, both public and private, have rapidly commenced using the benefits of enterprise resource planning (ERP) combined with business analytics and “open data sets” which are often outside the control of the enterprise to gain further efficiencies, build new service operations and increase business activity. In many cases, these business activities are based around relevant software systems hosted in a “cloud computing” environment. “Garbage in, garbage out”, or “GIGO”, is a term long used to describe problems in unqualified dependency on information systems, dating from the 1960s. However, a more pertinent variation arose sometime later, namely “garbage in, gospel out” signifying that with large scale information systems, such as ERP and usage of open datasets in a cloud environment, the ability to verify the authenticity of those data sets used may be almost impossible, resulting in dependence upon questionable results. Illicit data set “impersonation” becomes a reality. At the same time the ability to audit such results may be an important requirement, particularly in the public sector. This paper discusses the need for enhancement of identity, reliability, authenticity and audit services, including naming and addressing services, in this emerging environment and analyses some current technologies that are offered and which may be appropriate. However, severe limitations to addressing these requirements have been identified and the paper proposes further research work in the area.

Leveraging of software as a service by small and medium enterprises: Information systems capabilities and organisational complementarities

This research explored how small and medium enterprises can achieve success with software as a service (SaaS) applications from cloud. Based upon an empirical investigation of six growth oriented and early technology adopting small and medium enterprises, this study proposes a SaaS for small and medium enterprise success model with two approaches: one for basic and one for advanced benefits. The basic model explains the effective use of SaaS for achieving informational and transactional benefits. The advanced model explains the enhanced use of software as a service for achieving strategic and transformational benefits. Both models explicate the information systems capabilities and organizational complementarities needed for achieving success with SaaS.