Applicability of SERVQUAL in restaurants: an exploratory study in a Portuguese resort

SERVQUAL is the most popular instrument to ascertain service quality. However, some debate exists about its ability to characterize different service environments. Furthermore, there is not a consensus about the inclusion of customer expectations in the model. The research presented in this paper intends to discuss the applicability of SERVQUAL to restaurant services and to analyze the inclusion of customer expectations in such environment. The research was developed in a Portuguese resort and more than 300 customers, from two different restaurants, were invited to participate in the study.

Evaluating the use of in-store measures in retail food stores and restaurants in Brazil

ABSTRACTOBJECTIVE To assess inter-rater reliability, test-retest reliability, and construct validity of retail food store, open-air food market, and restaurant observation tools adapted to the Brazilian urban context.METHODS This study is part of a cross-sectional observation survey conducted in 13 districts across the city of Sao Paulo, Brazil in 2010-2011. Food store and restaurant observational tools were developed based on previously available tools, and then tested it. They included measures on the availability, variety, quality, pricing, and promotion of fruits and vegetables and ultra-processed foods. We used Kappa statistics and intra-class correlation coefficients to assess inter-rater and test-retest reliabilities in samples of 142 restaurants, 97 retail food stores (including open-air food markets), and of 62 restaurants and 45 retail food stores (including open-air food markets), respectively. Construct validity as the tool’s abilities to discriminate based on store types and different income contexts were assessed in the entire sample: 305 retail food stores, 8 fruits and vegetable markets, and 472 restaurants.RESULTS Inter-rater and test-retest reliability were generally high, with most Kappa values greater than 0.70 (range 0.49-1.00). Both tools discriminated between store types and neighborhoods with different median income. Fruits and vegetables were more likely to be found in middle to higher-income neighborhoods, while soda, fruit-flavored drink mixes, cookies, and chips were cheaper and more likely to be found in lower-income neighborhoods.CONCLUSIONS The measures were reliable and able to reveal significant differences across store types and different contexts. Although some items may require revision, results suggest that the tools may be used to reliably measure the food stores and restaurant food environment in urban settings of middle-income countries. Such studies can help .inform health promotion interventions and policies in these contexts.

Restaural, sistema de gestió de comandes per restaurants

El projecte consisteix en un sistema informatitzat per restaurantscentralitzat en un servidor que permet recollir comandes als clients a través dePDA’s i de pantalles tàctils situades a la barra per enviar-les als corresponentsllocs d’ elaboració: -Terminal de la cuina on s’elaboraran tots els menjars.-Terminal de la bodega on es serviran els vins i caves.-Terminal barra on es serviran els licors, refrescos (entre d’altresproductes totalment configurables).-Terminal de postres on es reben les línies de comanda relacionadesamb els postres.L’objectiu acadèmic del projecte serà adquirir coneixement a nivell dedisseny i gestió de dades, així com la comunicació de diversos dispositius entemps real. S’utilitzarà la tecnologia .net, concretament el llenguatge deprogramació visual c# .net. i com a gestor de bases de dades el mysql 5.0.19.A més, es treballa amb la metodologia UML, utilitzant també diversos patrons. Per fer del sistema un sistema centralitzat en un servidor s’utilitzarà lacomunicació per terminal service de windows el qual ens brinda la possibilitat d’establir diverses sessions d’usuaris concurrents. Cada sessió estarà destinadaa un cambrer, per tant, hi haurà una sessió per PDA

Portal web per la localitzacó de restaurants

Desenvolupament,anàlisi, disseny i implementació d’un portal web, tipus cercador, per la recerca i localització d’establiments tipus restaurant, bars, bufets, etc,. Per altra banda es pretén oferir un sistema de gestió d’informació on les empreses del sector gastronòmic puguin mostrar la seva informació i la seva oferta

Women working at university restaurants: life and work conditions and gender-based violence

This is an exploratory and descriptive study with a quantitative approach that aimed to understand the social production and reproduction processes of women working at university restaurants and the occurrence and the magnitude of gender-based violence committed against them by their intimate partners. The data were collected through semi-structured interviews. The analysis categories used were social production and reproduction, gender and gender-based violence. The interviewees held a subordinate social position during the productive and reproductive periods of their lives. Approximately 70% reported having experienced gender-based violence from an intimate partner (66% psychological violence, 36.3% physical violence and 28.6% sexual violence). Most of the health problems resulting from violence were related to mental health. The results indicate that the situation requires immediate interventions, mostly guided by the instrumentalization of these women and the support by the state and the university as appropriate to address violence.

Programari per a la gestió de restaurants

Aquest projecte permetrà gestionar totes les àrees d'un restaurant, des del servei als clients fins als stocks i comandes.

Contribution of fine particulate matter sources to indoor exposure in bars, restaurants, and cafes

This study investigated the contribution of sources and establishment characteristics, on the exposure to fine particulate matter (PM(2.5)) in the non-smoking sections of bars, cafes, and restaurants in central Zurich. PM(2.5)-exposure was determined with a nephelometer. A random sample of hospitality establishments was investigated on all weekdays, from morning until midnight. Each visit lasted 30 min. Numbers of smokers and other sources, such as candles and cooking processes, were recorded, as were seats, open windows, and open doors. Ambient air pollution data were obtained from public authorities. Data were analysed using robust MM regression. Over 14 warm, sunny days, 102 establishments were measured. Average establishment PM(2.5) concentrations were 64.7 microg/m(3) (s.d. = 73.2 microg/m(3), 30-min maximum 452.2 microg/m(3)). PM(2.5) was significantly associated with the number of smokers, percentage of seats occupied by smokers, and outdoor PM. Each smoker increased PM(2.5) on average by 15 microg/m(3). No associations were found with other sources, open doors or open windows. Bars had more smoking guests and showed significantly higher concentrations than restaurants and cafes. Smokers were the most important PM(2.5)-source in hospitality establishments, while outdoor PM defined the baseline. Concentrations are expected to be even higher during colder, unpleasant times of the year. PRACTICAL IMPLICATIONS: Smokers and ambient air pollution are the most important sources of fine airborne particulate matter (PM(2.5)) in the non-smoking sections of bars, restaurants, and cafes. Other sources do not significantly contribute to PM(2.5)-levels, while opening doors and windows is not an efficient means of removing pollutants. First, this demonstrates the impact that even a few smokers can have in affecting particle levels. Second, it implies that creating non-smoking sections, and using natural ventilation, is not sufficient to bring PM(2.5) to levels that imply no harm for employees and non-smoking clients. [Authors]

Detecció de problemes terminològics en la traducció del català a l’anglès de cartes i menús de diferents restaurants

Aquest treball ens endinsa en la terminologia culinària i en les dificultats que sorgeixen en la transferència d'elements culturals. A través de l'anàlisi de cartes i menús, s'exposen els onze elements més rellevants que permeten reflexionar sobre la manca de dades que proporcionin solucions o orientacions en el procés traductològic.

Passivrauchbelastung in Zürich Bars, Cafés und Restaurants

Im Spätsommer 2008 wurde eine Studie zur Passivrauchbelastung in Zürcher Gaststätten durchgeführt. In dieser Zeit werden die geringsten Konzentrationen erwartet wegen offenen Fenster und wenig Gästen im Inneren von Gebäuden. In 102 Gaststätten wurde PM2.5 Feinstaub im Nichtraucherbereich zu verschiedenen Tageszeiten und Wochentagen gemessen. Die Innenluftkonzentration betrug durchschnittlich 64.7 microg/m3 mit Maximalwerten von über 450 microg/m3. Raucher wurden als wesentliche Quelle identifiziert und trugen im Schnitt 15 microg/m3 zur PM2.5-Belastung bei. Für einen durchschnittlichen Angestellten bedeuten diese Werte eine Erhöhung der Feinstaubbelastung um fast 20%, was einer Erhöhung des Mortalitätsrisikos um rund 10% entspricht. Die Studie zeigt, dass Raucher massgeblich zur Feinstaubbelastung in Restaurants beitragen und die reslutierenden Werte das Risiko von Angestellten (und Gästen) stark erhöhen.

Finland hotels and restaurants

kuv., 11 x 22 cm

Finland Hotels & restaurants

kuv., 11 x 22 cm

Consumer attitudes toward information displayed at food buffets in commercial restaurants

This study aimed to evaluate the attitude of consumers towards information about dishes in a commercial restaurant. This research was conducted from January to April 2009 in a restaurant in the city of Santa Maria (RS), Brazil. Food information including the name of the dish, ingredients, health benefits and warnings, and calorie value was displayed. After providing this nutritional information, a questionnaire was applied to 300 consumers at the restaurant to observe their attitudes towards the food information. It was found that 10.57% of the respondents reported allergy or intolerance to some kinds of food and that 10.98% of the respondents reported having diseases that require moderate consumption and/or total restriction on the consumption of those foods. However, 84.96% of the respondents did not restrict consumption of any food, even though those foods may have posed a risk to their health, and 58.54% of the respondents consumed some food due to the potential benefits to their health. With regard to the respondents' level of satisfaction concerning the food information provided, 72.76% considered the information provided as very good. The respondents had a tendency to change their behavior towards consumption after having access to information about the dishes displayed.

Safety criteria for the acquisition of meat in Brazilian University restaurants

The present study's objective was to analyze the procedures aimed at guaranteeing sanitary conditions when acquiring meat. The study was conducted with university restaurants of the Federal Institutions of Higher Education (IFES) located in the five regions of Brazil. Data were collected using a questionnaire and an evaluation list, which was available online to restaurant professionals. The results showed that restaurants chose one or two types of meat, the most frequent of which were beef and chicken. In restaurants managed by the IFES, the acquisition of raw material occurred by bidding. For vendor selection, the restaurants required product registration with the Inspection Service and requested regulation of the supplier by the Health Surveillance. Monitoring was carried out through a technical visit to the supplier and a review of the past records of the supplier. A higher percentage of restaurants in the Southeast region met appropriate sanitary and hygienic criteria for the receipt of meat, followed by the South, Midwest, Northeast and North. We conclude that restaurants meet most of the safety criteria set in the legislation. However, some weaknesses are evident in the physical and functional structure, the system of transportation of raw material and the records of control measures at the place of reception.