Developing customer need based services in personal security service industry

The purpose of this thesis is to examine how services can be developed and how the voice of the customer can be incorporated to the strategic planning of services. Furthermore, the objective is to investigate the methods of customer need analysis and service bundling. The data is collected from secondary and primary sources by reviewing the existing academic literature and by conducting in-depth interviews and surveys. The main findings of this research indicate that the service development in personal security service industry should be conducted through a formalized process and the process should begin with setting the strategic objectives. Moreover, the voice of the customer should be incorporated into all stages of the development process, especially into the front-end of the process. Furthermore, the information on customer needs should be gathered in a manner tailored for the purposes of service development.

Mobiilipalvelut koulutusorganisaation liikkuvan työn välineenä

Päijät-Hämeen koulutuskonsernissa käynnistettiin 2008 hanke liikkuvan työn ratkaisuista, johon yhtenä osa-alueena kuului henkilöstön mobiilitarpeiden tarvekartoitus ja erilaisten liikkuvaa työtä tekevien ryhmien tunnistaminen ja luokittelu. Mobiilipalvelujen tarvekartoitus toteutettiin käyttäjälähtöisenä kyselytutkimuksena koko konsernin henkilöstölle. Tämän opinnäytetyön tavoitteena oli selvittää ammattikorkeakoulun opetushenkilöstön mobiilipalvelujen tarve ja sen perusteella tunnistaa ja luokitella erilaiset käyttäjäprofiilit. Tarvekartoitusprojekti sisälsi selvityksen, jossa haluttiin saada selville eri käyttäjäryhmien mobiilaitteiden ja tietoliikenneyhteyksien tarve. Lisäksi haluttiin selvittää, missä vastaajat työskentelevät ja kiinnostus oli erityisesti siihen, miten mobiilia vastaajien työ on tällä hetkellä. Työn tuloksia tullaan hyödyntämään hankesuunnittelussa ja mobiilipalvelujen kilpailutuksessa.

Salesperson's customer orientation in the personal selling process and in the use of personal selling techniques in the business-to-business setting

Selling is much maligned, often under-valued subject whose inadequate showing in business schools is in inverse proportion to the many job opportunities it offers and the importance of salespeople bringing incomes to companies. The purpose of this research is to increase the understanding of customer-oriented selling and examine the influence of customer-oriented philosophy on selling process, the applicability of selling techniques to this philosophy and the importance of them to salespeople. The empirical section of the study is two-fold. Firstly, the data of qualitative part was collected by conducting five thematic interviews among sales consultants and case company representatives. The findings of the study indicate that customer-oriented selling requires the activity of salespeople. In the customer-oriented personal selling process, salespeople invest time in the preplanning, the need analysis and the benefit demonstration stages. However, the findings propose that salespeople today must also have the basic capabilities for executing the traditional sales process, and the balance between traditional and consultative selling process will change as the duration of the relationship between the salesperson and customer increases. The study also proposes that selling techniques still belong to the customer-oriented selling process, although their roles might be modest. This thesis mapped 75 selling techniques and the quantitative part of the study explored what selling techniques are considered to be important by salespeople in direct selling industry when they make sales with new and existing customers. Response rate of the survey was 69.5%.

Cahier des charges fonctionnel pour la conception et l’évaluation des plans d’intervention

La politique québécoise de l’adaptation scolaire confirme que le plan d’intervention (PI) constitue l’outil privilégié pour répondre aux besoins des élèves handicapés ou en difficulté d’adaptation ou d’apprentissage. Toutefois, la recension des écrits nous informe que le plan d’intervention est encore loin d’être efficace. Le Ministère de l’Éducation, des Loisirs et des Sports du Québec (MELS, 2004) ainsi que l’Office of Special Education and Rehabilitative Services des U.S. department of Education (dans Eichler, 1999) ont bien identifié et présenté explicitement cinq à six fonctions du PI mais, aucun des deux organismes ne définit ce qu’est une fonction, à quoi elle sert, son importance relative et ce qu’elle implique. De plus, on retrouve, explicitement ou implicitement, soit dans le cadre de référence pour l’établissement des PI (MELS, 2004), soit dans la revue de la littérature, soit dans les milieux de pratique plusieurs autres fonctions que le PI remplit ou devrait remplir. Ce flou entourant le concept de fonction entraîne un manque de rigueur dans la conception des PI, car « lorsque la totalité des fonctions a été identifiée, elle permet le développement d’un produit répondant à l’usage attendu » (Langevin et coll., 1998). Il y a d’emblée une somme de fonctions qu’un PI remplit déjà et d’autres sûrement à remplir. Or, cela n’a pas été élucidé, précisé et validé. Le but de la présente recherche a été de définir les rôles du PI au regard des besoins de ses différents utilisateurs. Les objectifs spécifiques ont été les suivants, 1) Identifier les différents utilisateurs d’un PI, 2) Identifier les besoins des différents utilisateurs d’un PI, 3) Identifier les fonctions qu’un PI doit remplir afin de satisfaire les besoins de ses utilisateurs, 4) Créer un cahier des charges fonctionnel pour la conception et l’évaluation d’un PI, 5) Identifier certains coûts reliés à la conception d’un PI. Afin d’atteindre les objectifs précités, nous avons eu recours à la méthode de l’analyse de la valeur pédagogique (AVP) (Langevin, Rocque et Riopel, 2008). La méthode d’AVP comportait une analyse des besoins des différents utilisateurs potentiels, une analyse de la recension des écrits, une analyse des encadrements légaux, une analyse de produits types et une analyse écosystémique. En conclusion, nous avons identifié les différents utilisateurs potentiels d’un PI, identifié les différents besoins de ces utilisateurs, identifié les fonctions qu’un PI doit remplir pour satisfaire leurs besoins, crée un cahier des charges fonctionnel (CdCF) pour la conception et l’évaluation des PI et identifié certains coûts liés à la conception d’un PI. Le CdCF pourra servir à concevoir des PI et à évaluer leur efficience. Une partie du CdCF pourra aussi remplir un rôle prescriptif pour la conception d’outil de soutien à l’élaboration du PI. Enfin, le CdCF pourra servir à la formation et à la recherche en éducation.

Anàlisi de necessitats de formació del professorat d'educació primària de les Illes Balears. 'Análisis de necesidades de formación del profesorado de educación primaria de las Islas Baleares'.

El propósito principal de la tesis es detectar, especificar, priorizar y proponer soluciones a las necesidades de formación de los profesores de educación primaria de les Islas Baleares. Para conseguir esta meta el estudio se basa en los procedimientos de análisis y planificación de la oferta y la demanda formativas, conocidos internacionalmente como Training Need Analysis. La muestra productora de datos del instrumento de necesidades sentidas quedó configurada por 553 cuestionarios cumplimentados de forma válida a partir de un universo de 3.301 profesores. Supone un nivel de confianza del 95,45 por cien y un margen de error del 3,88 por cien. Por otro lado, el cuestionario de necesidades normativas, con un universo de 23 personas, tuvo una muestra productora de datos de 22 técnicos, de manera que el nivel de confianza es del 95,45 por ciento y el margen de error es del 3,4 por cien. El panel Delphi contó con la participación de 20 expertos representativos de once estamentos distintos: profesores en ejercicio puesto que son los principales implicados, técnicos de la administración, asesores, responsables políticos, etc). El trabajo se divide en dos partes. En la primera, teórica, se ubican los análisis de necesidades formativas en su contexto, es decir en el de la formación permanente del profesorado. Con este motivo se hace una aproximación a los conceptos clave de este campo de estudio, para alcanzar una amplia clarificación conceptual: educación, formación, educación permanente, formación permanente, formación del profesorado, formación permanente del profesorado. Por otro lado se estudia el rol de los análisis de necesidades en los procesos de gestión, planificación, evaluación y mejora de las organizaciones. La segunda parte, empírica, se centra en la investigación realizada. En primer lugar se presenta el planteamiento metodológico: los propósitos generales, la definición de objetivos, la formulación de hipótesis, los instrumentos de medición elaborados y los procedimientos de recogida de datos, la selección y características de la muestra y el diseño de la investigación. Se combina la metodología cuantitativa (cuestionario con 76 competencias docentes divididas en nueve categorías, para detectar las necesidades y priorizarlas) y la metodología cualitativa (Panel Delphi, con la participación de todos los sectores implicados, con el fin de determinar las causas y las soluciones a las necesidades). El estudio aporta una técnica propia de priorización de necesidades que utiliza como elementos integrantes el Índice de Priorización de Necesidades y la Puntuation T. Se realizaron dos versiones del cuestionario de detección de necesidades. Una para las necesidades sentidas (profesorado) y otra para las necesidades normativas (expertos, supervisores, etc). De los resultados de la investigación reseñamos las necesidades que ocuparon un lugar destacado en la priorización realizada. Por categorías se consideran mayoritariamente críticas e importantes las referidas a tecnología informática y a ejercicio profesional. En cuanto al análisis por competencias, se consideran necesidades críticas (de mayor a menor prioridad) la utilización de la informática educativa como ayuda a actividades formativas, la realización de adaptaciones curriculares para alumnos superdotados, el conocimiento y aplicación de técnicas para resolver situaciones profesionales de riesgo (estrés, agotamiento, depresiones) y el desarrollo de estrategias para estimular la capacidad de adecuación de los alumnos con problemáticas sociales (agresividad, pasividad) al entorno social. El trabajo finaliza con una recapitulación de las principales conclusiones que se desprenden del estudio, con propuestas de intervención y, finalmente, con recomendaciones para futuras investigaciones.

As percepções sobre as necessidades de formação continuada dos gestores e dos professores de Língua portuguesa e inglesa: algumas reflexões

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Assessment of body composition by bioelectrical impedance analysis without the need for measurement of height

Conventional whole-body single frequency bioelectrical impedance analysis (BIA) of body composition typically uses height as a surrogate measure of conductor length. A new method of BIA analysis for the prediction of body cell mass (BCM) and extracellular water (ECW, as % body weight) not using height has been introduced-the Soft Tissue Analyser (STA(TM), Akern Sri, Florence, Italy)-making it ideal for use in subjects where measurement of height is difficult or impossible. The performance of the new analytical method in predicting BCM and ECW in 139 normal control subjects was assessed by comparison with reference data obtained from a four-component (4-C) model of body composition and with predictions obtained from conventional BIA analysis. Both predicted BCM and ECW were strongly (r = 0.82, SEE = 6.3 kg and 0.89, SEE = 1.3 kg respectively) correlated with the corresponding 4-C model measurements although differing significantly from the lines of identity (P < 0.0001). Fat-free mass, calculated from STA estimates of BCM and ECW, was better predicted (r = 0.91, SEE = 5.6 kg). The significant differences in STA-group mean values for BCM and ECW and wide limits of agreement compared with the reference data indicate that the method cannot be used with confidence for prediction of these body compartments despite the obvious advantage of not requiring an accurate measurement of height. (C) 2001 Harcourt Publishers Ltd.

Analysis of need in relation to 'one stop shop' services for young people in Northern Ireland

An analysis of need for 'one stop shop'; drop-in support services in relation to alcohol and drug misuse, undertaken by the PHA for the Health Development Policy Branch of the DHSSPS.

Analysis of need in relation to 'one stop shop' services for young people in Northern Ireland

An analysis of need for 'one stop shop' drop-in support services in relation to alcohol and drug misuse, undertaken by the PHA for the Health Development Policy Branch of the DHSSPS Additional information:

Conceptual Rapprochement and the Analysis of the Historical, Normative and Jurisprudential Treatment of the Rural Workers, as Regards the Need for Special Protection

This article aims to present an approach to the issue of farm or rural zone workers, including a labour law study of agrarian legal decisions, so as to demonstrate their importance in respect to social, economic and cultural rights in Colombia. The study will serve to illustrate through the history, the applicable law and the jurisprudence, the different ways in which farmers have been treated from the time of the origin until the arrival of modern systems of industrialization. It calls into question the effectiveness of existing laws and the role of the courts, in spite of globalization, to maintain the minimum rights and guarantees of farm workers who are considered to be a vulnerable population. In conclusion, this study seeks to illustrate the current role of the Labor law and the National Health Service in the area of demonstrating of the existence or absence of mechanisms to protect workers in rural areas and the need to create some mechanisms that involve social justice given its prime importance in the Constitution of 1991.

Will improved access to capital dampen the need for more agricultural land? A CGE analysis of agricultural capital markets and world-wide biofuel policies. Factor Markets Working Paper No. 48, May 2013

This paper analyses the consequences of enhanced biofuel production in regions and countries of the world that have announced plans to implement or expand on biofuel policies. The analysis considers biofuel policies implemented as binding blending targets for transportation fuels. The chosen quantitative modelling approach is two-fold: it combines the analysis of biofuel policies in a multi-sectoral economic model (MAGNET) with systematic variation of the functioning of capital and labour markets. This paper adds to existing research by considering biofuel policies in the EU, the US and various other countries with considerable agricultural production and trade, such as Brazil, India and China. Moreover, the application multi-sectoral modelling system with different assumptions on the mobility of factor markets allows for the observation of changes in economic indicators under different conditions of how factor markets work. Systematic variation of factor mobility indicates that the ‘burden’ of global biofuel policies is not equally distributed across different factors within agricultural production. Agricultural land, as the pre-dominant and sector-specific factor, is, regardless of different degrees of inter-sectoral or intra-sectoral factor mobility, the most important factor limiting the expansion of agricultural production. More capital and higher employment in agriculture will ease the pressure on additional land use – but only partly. To expand agricultural production at global scale requires both land and mobile factors adapted to increase total factor productivity in agriculture in the most efficient way.

Environmental consequences of CO² climate interactions : the need for integrated resource analysis /

Mode of access: Internet.

Health maintenance organizations (HMOs) : analysis and summary :need for legislative overview /

"June 12, 1984."