Integrated management systems: A model for maturity assessment

Maturity models are adopted to minimise our complexity perception over a truly complex phenomenon. In this sense, maturity models are tools that enable the assessment of the most relevant variables that impact on the outputs of a specific system. Ideally a maturity model should provide information concerning the qualitative and quantitative relationships between variables and how they affect the latent variable, that is, the maturity level. Management systems (MSs) are implemented worldwide and by an increasing number of companies. Integrated management systems (IMSs) consider the implementation of one or several MSs usually coexisting with the quality management subsystem (QMS). It is intended in this chapter to report a model based on two components that enables the assessment of the IMS maturity, considering the key process agents (KPAs) identified through a systematic literature review and the results collected from two surveys.

Mixed methodology to analyze the relationship between maturity of environmental management and the adoption of green supply chain management in Brazil

The aim of this research is to verify the relationship between the maturity levels of environmental management and the adoption of green supply chain management (GSCM) practices by electro-electronic companies in Brazil. In this work a two-phase research was conducted, with one quantitative and the other qualitative. The quantitative phase aimed to test whether a relationship between the maturity levels of environmental management and GSCM exists, while the qualitative phase tried to detail the characteristics of this relationship. The quantitative phase was conducted through a survey with 100 Brazilian electro-electronic companies and the collected data were processed using Structural Equation Modeling. For the qualitative phase, a multiple case study was conducted with three companies located in Brazil. The results indicate that: (1) The main hypothesis was confirmed and considered statistically valid, indicating that, indeed, the maturity level of environmental management influences the adoption of GSCM practices; (2) a coevolution tends to occur between the environmental maturity and the GSCM practices; that is, the more developed is the company's environmental management, more complex GSCM practices are adopted; and (3) the GSCM internal practices tend to present a greater relative adoption than the external practices; these external practices of GSCM tend to be adopted when the company is inserted in a higher environmental stage and/or operates under a scenario of stronger normative environmental pressure. By the way, this is the first research mixing survey and case studies on GSCM in Brazil. (C) 2014 Elsevier B.V. All rights reserved.

Brazilian soccer players and no-players adolescents: effect of the maturity status on the physical capacity components performance

The aim of this study was to compare the speed and the agility between Brazilian soccer players and non-players, regarding maturity status in adolescents 11-15 years old. Forty and two soccer players (age – 159.30±17.28 months old; weight – 48.45±9.96 kg; height – 1.53±0.10 m) and 45 non-players (age – 162.62±24.92 months old; weight – 48.30±8.35 kg; height – 1.54±0.12 m) participated of this study. Participants were classified by maturity status. On 2 different days with 1 week of differences between the assessments the participants were evaluated the agility, by Shuttle Run test, and the speed, by 30 m maximum speed test. The results showed that the maturity status was an influential factor in the performance with better results for individuals in a more advanced stage. The soccer practice does not seem to interfere in the performance of the physical capacity components analyzed, only effective when different maturity levels are involved in the analysis. It is also possible that late maturing boys selectively drop-out of soccer as age and sport specialization increase.

In the eye of the storm: exploring the introduction of environmental issues in the production function in Brazilian companies

This article aims to analyse the introduction of environmental issues in the context of the production function, which has been referred to as the organisational area to lead corporate environmental management. With that purpose, the theoretical references for corporate environmental management and the necessary alterations in production function have been organised to include environmental aspects, especially in terms of product and process development, quality management, and logistics. Considering that this research field still lacks empirical evidence for Brazilian companies, four case studies were conducted using companies located in the country. The environmental management maturity level of those companies tends to follow the rate with which the environmental issue is introduced in production sub-areas, especially in the product development process. However, in most cases we found that the companies had difficulties in structuring the insertion of the environmental dimension in logistics. The final notes point out the distance observed between what is recommended by international literature and the reality of Brazilian companies in the challenge of making the production function environmentally friendly.

A CMMI-compliant requirements management and development process

Requirements Engineering has been acknowledged an essential discipline for Software Quality. Poorly-defined processes for eliciting, analyzing, specifying and validating requirements can lead to unclear issues or misunderstandings on business needs and project’s scope. These typically result in customers’ non-satisfaction with either the products’ quality or the increase of the project’s budget and duration. Maturity models allow an organization to measure the quality of its processes and improve them according to an evolutionary path based on levels. The Capability Maturity Model Integration (CMMI) addresses the aforementioned Requirements Engineering issues. CMMI defines a set of best practices for process improvement that are divided into several process areas. Requirements Management and Requirements Development are the process areas concerned with Requirements Engineering maturity. Altran Portugal is a consulting company concerned with the quality of its software. In 2012, the Solution Center department has developed and applied successfully a set of processes aligned with CMMI-DEV v1.3, what granted them a Level 2 maturity certification. For 2015, they defined an organizational goal of addressing CMMI-DEV maturity level 3. This MSc dissertation is part of this organization effort. In particular, it is concerned with the required process areas that address the activities of Requirements Engineering. Our main goal is to contribute for the development of Altran’s internal engineering processes to conform to the guidelines of the Requirements Development process area. Throughout this dissertation, we started with an evaluation method based on CMMI and conducted a compliance assessment of Altran’s current processes. This allowed demonstrating their alignment with the CMMI Requirements Management process area and to highlight the improvements needed to conform to the Requirements Development process area. Based on the study of alternative solutions for the gaps found, we proposed a new Requirements Management and Development process that was later validated using three different approaches. The main contribution of this dissertation is the new process developed for Altran Portugal. However, given that studies on these topics are not abundant in the literature, we also expect to contribute with useful evidences to the existing body of knowledge with a survey on CMMI and requirements engineering trends. Most importantly, we hope that the implementation of the proposed processes’ improvements will minimize the risks of mishandled requirements, increasing Altran’s performance and taking them one step further to the desired maturity level.

Characterization of the clients retention in the tlecommunications companies

The ability of a company to be able to do a precisely churn prediction, so it can act on it, is paramount. For this reason, Deloitte addressed me the challenge of characterizing the client’s retention in the telecom companies. To do so, it was created a comprehensive tool that enables Deloitte to evaluate the churn management maturity level of a telecom operator and highlight its strengths and weaknesses. The development of this matrix was based on a depth churn research, a market research based on 40 interviews and 2 focus group and the valuable feedback from Deloitte consultants.

A mobilidade da informação na Polícia de Segurança Pública. uma estratégia para a gestão operacional

Dissertação de Mestrado em Estratégia

Digital beamforming and moving target indication for future spaceborne synthetic aperture radar

During the last decade the interest on space-borne Synthetic Aperture Radars (SAR) for remote sensing applications has grown as testified by the number of recent and forthcoming missions as TerraSAR-X, RADARSAT-2, COSMO-kyMed, TanDEM-X and the Spanish SEOSAR/PAZ. In this sense, this thesis proposes to study and analyze the performance of the state-of-the-Art space-borne SAR systems, with modes able to provide Moving Target Indication capabilities (MTI), i.e. moving object detection and estimation. The research will focus on the MTI processing techniques as well as the architecture and/ or configuration of the SAR instrument, setting the limitations of the current systems with MTI capabilities, and proposing efficient solutions for the future missions. Two European projects, to which the Universitat Politècnica de Catalunya provides support, are an excellent framework for the research activities suggested in this thesis. NEWA project proposes a potential European space-borne radar system with MTI capabilities in order to fulfill the upcoming European security policies. This thesis will critically review the state-of-the-Art MTI processing techniques as well as the readiness and maturity level of the developed capabilities. For each one of the techniques a performance analysis will be carried out based on the available technologies, deriving a roadmap and identifying the different technological gaps. In line with this study a simulator tool will be developed in order to validate and evaluate different MTI techniques in the basis of a flexible space-borne radar configuration. The calibration of a SAR system is mandatory for the accurate formation of the SAR images and turns to be critical in the advanced operation modes as MTI. In this sense, the SEOSAR/PAZ project proposes the study and estimation of the radiometric budget. This thesis will also focus on an exhaustive analysis of the radiometric budget considering the current calibration concepts and their possible limitations. In the framework of this project a key point will be the study of the Dual Receive Antenna (DRA) mode, which provides MTI capabilities to the mission. An additional aspect under study is the applicability of the Digital Beamforming on multichannel and/or multistatic radar platforms, which conform potential solutions for the NEWA project with the aim to fully exploit its capability jointly with MTI techniques.

B2B Integration in Global Supply Chains: An Identification of Technical Integration Scenarios

The competitiveness of businesses is increasingly dependent on their electronic networks with customers, suppliers, and partners. While the strategic and operational impact of external integration and IOS adoption has been extensively studied, much less attention has been paid to the organizational and technical design of electronic relationships. The objective of our longitudinal research project is the development of a framework for understanding and explaining B2B integration. Drawing on existing literature and empirical cases we present a reference model (a classification scheme for B2B Integration). The reference model comprises technical, organizational, and institutional levels to reflect the multiple facets of B2B integration. In this paper we onvestigate the current state of electronic collaboration in global supply chains focussing on the technical view. Using an indepth case analysis we identify five integration scenarios. In the subsequent confirmatory phase of the research we analyse 112 real-world company cases to validate these five integration scenarios. Our research advances and deepens existing studies by developing a B2B reference model, which reflects the current state of practice and is independent of specific implementation technologies. In the next stage of the research the emerging reference model will be extended to create an assessment model for analysing the maturity level of a given company in a specific supply chain.

Preharvest calcium sprays were not always needed to improve quality of 'gala' apples in Brazil

Calcium sprays have normally improved both the quality and the storage life of apples throughout the world because Ca helps to prevent many fruit disorders and that taken up from the soil does not often reach the fruit in adequate amounts. Since the efficacy of Ca sprays varies according to soil, apple cultivar, and weather conditions, this study was carried out from 1998 to 2004, in the Southern of Brazil, in order to assess the effect of Ca sprays on the quality and storability of 'Gala' fruits. The experiment was set up in an orchard planted in 1988, on a density of 1234 trees/ha. Treatments consisted of 0, 4, 8, and 12 annual sprays of 0.5% CaCl2 regularly distributed 30 days after petal fall until one week before harvest. Fruits of the same size and maturity level were annually analyzed at harvest and after five months of conventional cold storage (-1ºC and 90-95% of RH). In five out of six seasons, fruits from all treatments were free of any physiological disorder, and Ca sprays had no effect on leaf composition and on any fruit attribute (soluble solids, titratable acidity, starch pattern index, flesh firmness, and concentrations of N, K, Ca and Mg). In the season of 2000/2001, however, when yield was 18 t ha-1 and fruits had an average weight of 175 g, the incidence of bitter pit plus lenticel blotch pit on stored fruits was 24% in the treatment with no calcium sprays and it decreased up to 2% in that with 12 sprays. Two seasons later, yield was also low (25 t ha-1) and fruits were large (168 g each), but they did not show any physiological disorder regardless of the number of Ca sprays. It seems that the incidence of Ca related disorders in 'Gala' apples grown on limed soils in Brazil with no excess of any nutrient only occurs on seasons with low crop yield, as a result of large fruits and a high leaf/fruit ratio, associated with some unknown environmental conditions.

La responsabilitat penal dels menors. Entre la retribució i la prevenció

Seguint les aportacions de Sutherland al desenvolupament de la teoria de l'associació diferencial, la delinqüència juvenil és producte de l'aprenentatge que els menors realitzen de conductes i valors criminals. La conducta criminal és, doncs, apresa en interacció amb d'altres persones en un grup social íntim. Lluny de semblar una teoria massa simplista en els seus postulats, aquesta engloba una sèrie de factors socials i criminològics que recolzen la meva proposta d'intervenció. Caldria, a parer meu, graduar la intensitat de la resposta penal conforme al procés evolutiu del menor. Així doncs, en l'establiment de les mesures de responsabilitat civil i penal hauríem d'estar amatents al grau de maduresa en el discerniment per part del menor d'allò que està permès i d'allò que ras i curt no es pot fer.

Transformações químicas da matéria orgânica durante a compostagem de resíduos da indústria madeireira

Composting of sawdust and paper mill sludge, using a "Kneer" process reactor, was studied in an attempt to elaborate upon organic matter (OM) transformation during the process and to define parameters to measure the compost maturity level. Temperature, electron paramagnetic resonance (EPR) data, ash and C, H, N and S contents, and a spectroscopic method using ultraviolet-visible (UV-VIS) for alkaline (pH = 8.5) and solid samples was used to study the maturity of the compost samples. These parameters were measured in 6 humic acids (HA) extracted from the compost samples during 29 days. The results of this work show that the "Kneer" process is efficient in transforming ligno-celulitic residues in a short time (29 days), into an organic fertilizer material with application perspectives.

The Progress and Challenges of the e-Government Initiatives and Implementation in the Kurdistan Region of Iraq

The Electronic Government (e-Government) means delivering the services and information to the citizens and businesses through the use of Information and Communication Technology (ICT) in order to enable them to interact more effectively with the government, and to increase the quality of the services. As many other governments in the developed and developing countries, the Kurdistan Regional Government (KRG) has embarked on the e-Government initiatives. This study revealed that there are various challenges which affect the e-Government in the Kurdistan Region of Iraq (KRI), but also a lot of e-Government progress has happened. In addition, based on the United Nations’ e-Government maturity level benchmarking, the e-Government in the KRI is at the interactive stage. In this study the services that the citizens want from the government in order to implement an appropriate e-Government were also identified.

Configuration management process improvement : a case study of a Pan-Nordic insurance company

Configuration management is often seen as an enabler for the main IT Service Management (ITSM) processes such as Incident and Problem management. A decent level of quality of IT configuration data is required in order to carry out routines of these processes. This case study examines the state of configuration management in a multinational organization and aims at identification of methods for its improvement. The author has stayed five months with this company in order to collect different sources of evidence and to make observations. The main source of data for this study is interviews with some of the key employees of the assigned organization who are involved into the ITSM processes. This study concludes the maturity level of the existing configuration management process to be repeatable but intuitive, and outlines the principal requirements for its improvement. A match between the requirements identified in the organization and the requirements stated in the ISO/IEC 20000 standard indicates the possibility of adopting ITIL guidelines as a method for configuration management process improvement. The outcome of the study presents a set of recommendations for improvement that considers the process, the information model and the information system for configuration management in the case organization.

Pk-yrityksen innovaatiokyvykkyyden maturiteettimalli

Tämä diplomityö on tehty suorituskyky johtamisen pääaineeseen ja sen tavoitteena on ollut suunnitella ja toteuttaa pieniin ja keskisuuriin yrityksiin soveltuva innovaatiokyvykkyyden maturiteetti- eli kypsyysmalli. Tutkimuksessa käytetään kvalitatiivista eli laadullista lähestymistapaa ja sovelletaan konstruktiivista tutkimusotetta. Tutkimuksen peruskäsitteet ovat innovaatio, innovatiivisuus ja innovaatiokyvykkyys. Innovaatio-käsite voidaan ymmärtää eräänlaiseksi synonyymiksi uutuudelle. Kattavin määritelmä innovaatiolle on ymmärtää se yksittäisen tapahtuman sijasta prosessina. Suorituskyvyn johtamisen näkökulmasta innovatiivisuutta voidaan pitää yhtenä yrityksen sisäisen suorituskyvyn kulmakivenä. Innovaatiokyky on osa yrityksen aineetonta pääomaa sekä organisaation suorituskyvyn ja menestymisen osa-alue ja taustatekijä. Yrityksen koko vaikuttaa sen innovaatiotoimintaan sekä määrällisesti käytettävien resurssien ja tehtävien investointien suuruutena että laadullisesti innovaatiotoiminnan organisoinnissa ja toteutuksessa. Innovaatiokyvykkyyden maturiteettimallin perusajatus on nähdä innovaatiokyvykkyys eteenpäin liikkuvana prosessina, jossa yritys tai organisaatio parantaa omaa asemaansa suhteessa ennalta määrättyihin innovaatiokyvykkyyden tekijöihin. Tutkimuksessa konstruoitu pk-yritysten innovaatiokyvykkyyden maturiteettimalli muodostuu kokonaisuudesta, jossa on kolme tekijää: mittaristo, maturiteettikuvio ja tasoportaat sekä nämä toisiinsa kytkevä innovaatiokyvykkyyden viitekehys. Mallin toimivuutta testattiin heikolla markkinatestillä suomalaisessa tietotekniikka-alan palveluyrityksen tuotekehitysorganisaatiossa. Tuloksien perusteella määritettiin case-organisaation maturiteettitaso. Lisäksi organisaatiosta löydettiin niin kehittämiskohteita kuin vahvuuksiakin.