Use of Performance Measurement in the Public Sector: the case of the police service

Many public organisations have been under great pressure in recent years to increase the efficiency and transparency of outputs, to rationalise the use of public resources, and to increase the quality of service delivery. In this context, public organisations were encouraged to introduce the New Public Management reforms with the goal of improving the efficiency and effectiveness of the performance organisation through a new public management model. This new public management model is based on measurement by outputs and outcomes, a clear definition of responsibilities, the transparency and accountability of governmental activities, and on a greater value for citizens. What type of performance measurement systems are used in police services? Based on the literature, we see that multidimensional models, such as the Balanced Scorecard, are important in many public organisations, like municipalities, universities, and hospitals. Police services are characterised by complex, diverse objectives and stakeholders. Therefore, performance measurement of these public services calls for a specific analysis. Based on a nationwide survey of all police chiefs of the Portuguese police force, we find that employee performance measurement is the main form of measurement. Also, we propose a strategic map for the Portuguese police service.

Friend of the police: Polizei in Nord-Ghana (Upper West Region) /// Arbeitspapiere / Institut für Ethnologie und Afrikastudien ; 93

Korruption, Gewalt, Machtmissbrauch – im medialen, aber auch im wissenschaftlichen Diskurs wird die afrikanische Polizei oft als dysfunktionale staatliche Institution dargestellt. Dabei erscheinen Polizisten und zivile Akteure als klar voneinander abgegrenzte Akteursgruppen, wobei die Polizisten einseitig das staatliche Gewaltmonopol durchsetzen. Ein Blick auf den Alltag polizeilichen Handelns in Nordghana eröffnet jedoch eine andere Perspektive: Wegen der niedrigen Legitimität, konkurrierenden alternativen Rechtsinstanzen und den Widersprüchen innerhalb ihrer Institution sind Polizisten mit massiven Unsicherheiten konfrontiert. Ihre Praktiken können als situative Anpassungen der Polizeiarbeit an dieses Umfeld verstanden werden. Dabei übertragen Polizisten oft Kernaufgaben ihrer Institution an zivile Akteure, die sogenannten „friends of the police“. Auch zivile Akteure verfügen jedoch durch physischen Widerstand, Beziehungen, Status und Geld über beträchtliche Beeinflussungsmöglichkeiten. Die öffentliche Ordnung ergibt sich erst aus den Verhandlungen zwischen den Polizisten und unterschiedlichen zivilen Akteuren unter Einbeziehung ihrer sozialen Ressourcen und moralischer Vorstellungen.

To the Justices of the Police Court of Boston, 1828 April

Draft of a complaint against the boys in Croswell's neighborhood.

Report of the Police Commissioner for the city of Baltimore to his excellency the governor of Maryland, for the year ..

Mode of access: Internet.

Annual Report of the Police Commissioner.

Mode of access: Internet.

A full and complete refutation of the evidence of Mr. Joseph Fletcher, before the committee appointed by the Hon. House of commons, for the purpose of investigating the state of the police of the metropolis.

Mode of access: Internet.

State of the police in the rural districts, with some suggestions for its improvement.

Mode of access: Internet.

Held without bail : physical aspects of the police lockups of the city of Chicago, 1947-48 /

Bibliography: p. 63-65.

Minutes of evidence taken before a Select committee to inquire into the state of the police of the metropolis : with notes, observations, and pref. by a magistrate of the county of Middlesex.

Mode of access: Internet.

Our police protectors; history of the New York police from the earliest period to the present time. Published for the benefit of the Police Pension Fund.

Mode of access: Internet.

Report from the Committee on the state of the police of the metropolis: with the minutes of evidence ... and an appendix, containing abstracts of the several acts now in force for regulating public houses, also, the Proceedings of the Common Council of the city of London for clearing the streets of vagrants, prostitutes, idle and disorderly persons.

At head of title: Clement's official edition of the police report ...

Laws of the Commonwealth for the government of the Massachusetts State Prison : with the rules and regulations of the board of inspectors, and details of the police and discipline, adopted by the warden, on the completion of the new prison, October 1829.

Includes index.

The great deception, bringing into the light the real meaning and mandate of the Harding vote as to peace,

Mode of access: Internet.

Police chief executive : report of the Police Chief Executive Committee of the International Association of Chiefs of Police.

Mode of access: Internet.