Estudio del sector BPO en Colombia servicios BPO outsourcing & offshoring

Durante la última década hemos presenciado una revolución tecnológica que nos ha llevado a interconectarnos globalmente, desde las redes sociales como mecanismo de unión entre las personas hasta los servicios mercerizados prestados a través de la web que cada día van logrando un tejido empresarial mas informado y en contacto, en donde la información es en tiempo real y de gran ayuda para la toma de decisiones diarias. En el siguiente texto podremos observar de forma más detenida y detallada la forma en que se están generando unidades de negocio estratégicas que surgen a medida que la conectividad comienza a ser prioridad en muchas organizaciones, en donde buscan generar ventajas competitivas por medio de la tercerización de procesos, lo que ha llevado que Colombia quiera ser pionera en dicha materia. Pero para lograr consolidar un aparato productivo que incursione en el mundo digital y preparar la fuerza laboral para que pueda prestar dichos servicios tercer izados el gobierno ha ubicado los puntos críticos en donde se deben focalizar los recursos y los esfuerzos, de esta forma este texto busca aclarar y generar nuevas ideas en torno a la tercerización de los servicios, pasando por los modelos de negocios en la tercerización, los medios y la realidad actual de Colombia en este mercado.

Modelo de internacionalización para el sector BPO colombiano

Por medio del presente trabajo, se analizará en primera parte cuales son las teorías de internacionalización que se han desarrollado hasta el momento. El objetivo de esto es conocer y manejarlas con el fin de determinar cuál es la más apropiada para el sector BPO colombiano. Por medio de la contextualización acerca de la definición de Outsourcing, BPO y KPO, se analizaran los diferentes tipos, sus respectivas definiciones y diferencias. La finalidad de esta etapa es conocer y concluir cuales serían los posibles niveles de servicio a los que Colombia podría competir mundialmente. Para poder analizar cuál es el mejor modelo de internacionalización es necesario el análisis a nivel Colombia, en términos de costos de operación, capacidad del recurso humano, infraestructura e inversión. Lo importante de todo este análisis es determinar cuál es el nivel de Colombia, definiendo el estado del sector, detectando ventajas comparativas y posibles puntos que sean claves para determinar el modelo de internacionalización.

Análisis de la necesidad de crear una estrategia diplomática bilateral fortalecida Colombia - India para el desarrollo de sinergias competitivas - sector BPO (procesos de negocio tercerizado a distancia) periodo 2002-2008

En el presente trabajo se realiza un análisis sobre la necesidad de crear una Estrategia Diplomática Fortalecida Colombia - India en el sector del BPO(Procesos de Negocio Tercerizado a Distancia),mostrando que existen oportunidades de crecimiento potencial en las relaciones bilaterales entre los dos países, pero para que estás lleguen a ser concretadas se necesitan llevar a cabo sinergias competitivas que además tengan como plataforma una Estrategia Diplomática que integre todos los ámbitos necesarios para que a nivel legal, logístico, laboral y demás aspectos se logre llevar a la práctica de una forma rápida y efectiva beneficiando a los dos países y llevándolos hacia unas relaciones más cercanas y provechosas.

Influence of benzoyl peroxide (BPO) on polysiloxane thin films doped with Ce(III) onto tin coated steel and their anticorrosion properties

The influence of benzoyl peroxide (BPO) on the synthesis of polysiloxane thin films doped with Ce(III) deposited onto Sn coated steel as well as their anticorrosion properties are reported. The addition of BPO, whose role is polymerize the film, showed an increase in |Z| values due to the fact that augments the crossed link bonds and therefore improves the protective feature of the film. Ce(III) does not act in the polymerization process and thus is essential the addition of BPO to obtain more resistant polysiloxane films. ©The Electrochemical Society.

List of BPO publications /

Mode of access: Internet.

The dynamics of HRM systems in Indian BPO firms

This paper highlights the context within which business process outsourcing (BPO) has rapidly grown in India and the critical need to investigate the dynamics of human resource management (HRM) practices and systems in this sector. Using a mixed-method approach involving both in-depth interviews and self-completing questionnaires, we analyze the nature of HRM systems in BPO organizations operating in India. The analysis is based on a sample of 51 BPO companies, a majority of which are located near the capital of New Delhi. The results focus on the nature and structure of work and organization of Indian BPOs, as well as the strategic role played by HRM in such organizations. Furthermore, the findings highlight the way specific HRM practices such as recruitment, performance appraisal, training and development, and compensations are implemented. Our study suggests the existence of formal, structured, and rationalized HRM systems in Indian BPOs. A number of insights related to HRM policies and practices are shared by the HR managers interviewed shedding more light on the inner workings of the Indian BPO companies and their challenges. The analysis provides original and useful information to both academics and practitioners and opens avenues for future research on the nature of HRM systems and practices in the Indian BPO industry.

Determinación de brechas estructurales para la integración de la Responsabilidad Social en una empresa del sector BPO de la ciudad de Manizales

El estudio realizado sobre la determinación de brechas estructurales para la integración de la Responsabilidad Social en una empresa del sector BPO (Business Process Outsourcing) de la ciudad de Manizales tuvo como objetivos: caracterizar los enfoques de responsabilidad social empresarial-RSE-; establecer la relación entre las políticas, prácticas, valores y objetivos corporativos con los principios y materias fundamentales de la RSE, identificar mecanismos de relación con los stakeholders, e identificar las estrategias de comunicación y las acciones para la integración de la RSE. El estudio fue realizado por mediante la aplicación de instrumentos metodológicos basados en la ISO 26000, OHSAS 18001 e ISO 14001, a las áreas de control interno, comercial, operaciones, nómina, compras y presupuesto. Los resultados evidencian brechas en la integración de grupos de interés, en los mecanismos de comunicación interna y externa y en las materias fundamentales, en especial las relacionadas con prácticas laborales y medio ambiente. La implementación del Sistema de Seguridad y Salud en el trabajo basado en las OHSAS 18001 y el Sistema de Gestión ambiental según la ISO 14001 puede contribuir al cierre de brechas detectadas; por otra parte, es fundamental definir estrategias corporativas que fortalezcan la relación y comunicación con los diferentes stakeholders.

Percepción de valor de los clientes de una firma de consultoría oferente del servicio de Business Process Outsourcing (BPO) en cultura corporativa y gestión humana en la ciudad de Medellín

Este estudio describe la percepción de valor de los clientes actuales y potenciales de la firma consultora Penta sobre el servicio BPO de cultura corporativa y gestión humana en la ciudad de Medellín -- El trabajo fue de tipo descriptivo y de corte cualitativo, mediante la técnica de estudio de caso, sobre una población de catorce empresas -- Los resultados encontrados no solo ayudarán a que la firma consultora tome la decisión de implementar o no este nuevo servicio, sino que lleva a una reflexión frente al valor estratégico de la gestión humana y la reconfiguración a la que está llamada, luego de la aparición de la nueva generación de trabajadores conocida como millennials -- Las respuestas de las empresas entrevistadas permitieron conocer cómo el comportamiento de esta nueva generación incide en el funcionamiento y la competitividad de las empresas -- Luego del estudio se concluye que existe el potencial para crear el servicio, que se persigue que se convierta en una herramienta para las micro y las pequeñas empresas, de modo tal que les permita crecer en el mercado mediante el fortalecimiento y la estructuración del componente humano y cultural frente a un entorno competitivo de empresas medianas, nacionales y multinacionales

Propuesta al Proceso Comercial en Empresas BPO para el Servicio de Auditoría Médica en EPS Bajo la teoría de recursos y capacidades

51 p.

Ultrasonographic Evaluation of Achilles Tendon Repair After Percutaneous Sectioning for the Correction of Congenital Clubfoot Residual Equinus

Background: Most cases of congenital clubfoot treated with the Ponseti technique require percutaneous Achilles tenotomy to correct the residual equinus. Clinical evidence suggests that complete healing occurs between the cut tendon stumps, but there have not yet been any detailed studies investigating this reparative process. This study was performed to assess Achilles tendon repair after percutaneous section to correct the residual equinus of clubfoot treated with the Ponseti method. Method: A prospective study analyzed 37 tenotomies in 26 patients with congenital clubfoot treated with the Ponseti technique, with a minimum follow-up of 1 year after the section. The tenotomy was performed percutaneously with a large-bore needle bevel with patient sedation and local anesthesia. Ultrasonographic scanning was performed after section to ascertain that the tenotomy had been completed and to measure the stump separation. In the follow-up period, the reparative process was followed ultrasonographically and assessed at 3 weeks, 6 months, and 1 year posttenotomy. Results: The ultrasonography performed immediately after the procedure showed that in some cases, residual strands between the tendon ends persisted, and these were completely sectioned under ultrasound control. A mean retraction of 5.65 mm +/- 2.26 mm (range, 2.3 to 11.0 mm) between tendon stumps after section was observed. Unusual bleeding occurred in one case and was controlled by digital pressure, with no interference with the final treatment. After 3 weeks, ultrasonography showed tendon repair with the tendon gap filled with irregular hypoechoic tissue, and also with transmission of muscle motion to the heel. Six months after tenotomy, there was structural filling with a fibrillar aspect, mild or moderate hypoechogenicity, and tendon scar thickening when compared with a normal tendon. One year after tenotomy, ultrasound showed a fibrillar structure and echogenicity at the repair site that was similar to a normal tendon, but with persistent tendon scarring thickness. Conclusions: There is a fast reparative process after Achilles tendon percutaneous section that reestablishes continuity between stumps. The reparative tissue evolved to tendon tissue with a normal ultrasonographic appearance except for mild thickening, suggesting a predominantly intrinsic repair mechanism.

The copolymerization of N-vinyl-2-pyrrolidone with 2-hydroxyethyl methacrylate

The bulk free radical copolymerization of 2-hydroxyethyl methacrylate (HEMA) with N-vinyl-2-pyrrolidone (VP) was carried out to low conversions at 50 degreesC, using benzoyl peroxide (BPO) as initiator. The compositions of the copolymers; were determined using C-13 NMR spectroscopy. The conversion of monomers to polymers was studied using FT-NIR spectroscopy in order to predict the extent of conversion of monomer to polymer. From model fits to the composition data, a statistical F-test revealed that die penultimate model describes die copolymerization better than die terminal model. Reactivity ratios were calculated by using a non-linear least squares analysis (NLLS) and r(H) = 8.18 and r(V) = 0.097 were found to be the best fit values of the reactivity ratios for the terminal model and r(HH) = 12.0, r(VH) = 2.20, r(VV) = 0.12 and r(HV) = 0.03 for the penultimate model. Predictions were made for changes in compositions as a function of conversion based upon the terminal and penultimate models.

Pyrazole or tris(pyrazolyl)ethanol oxo-vanadium(IV) complexes as homogeneous or supported catalysts for oxidation of cyclohexane under mild conditions

The oxovanadium(IV) complexes [VO(acac)(2)(Hpz)].HC(pz)(3) 1.HC(pz)(3) (acac= acetylacetonate, Hpz = pyrazole, pz = pyrazoly1) and [VOCl2{HOCH2C(pz)(3)}] 2 were obtained from reaction of [VO(acac)(2)] with hydrotris(1-pyrazolyl)methane or of VCl(3)with 2,2,2-tris(1-pyrazolyl)ethanol. The compounds were characterized by elemental analysis, IR, Far-IR and EPR spectroscopies, FAB or ESI mass-spectrometry and, for 1, by single crystal X-ray diffraction analysis. 1 and 2 exhibit catalytic activity for the oxidation of cyclohexane to the cyclohexanol and cyclohexanone mixture in homogeneous system (TONS up to 1100) under mild conditions (NCMe, 24h, room temperature) using benzoyl peroxide (BPO), tert-butyl hydroperoxide (TBHP), m-chloroperoxybenzoic acid (mCPBA), hydrogen peroxide or the urea-hydrogen peroxide adduct (UHP) as oxidants. 1 and 2 were also immobilized on a polydimethylsiloxane membrane (1-PDMS or 2-PDMS) and the systems acted as supported catalysts for the cyclohexane oxidation using the above oxidants (TONs up to 620). The best results were obtained with mCPBA or BP0 as oxidant. The effects of various parameters, such as the amount of catalyst, nitric acid, reaction time, type of oxidant and oxidant-to-catalyst molar ratio, were investigated, for both homogeneous and supported systems. (C) 2012 Elsevier B.V. All rights reserved.

Inter- and intrahemispheric dissociations in ideomotor apraxia: a large-scale lesion-symptom mapping study in subacute brain-damaged patients.

Pantomimes of object use require accurate representations of movements and a selection of the most task-relevant gestures. Prominent models of praxis, corroborated by functional neuroimaging studies, predict a critical role for left parietal cortices in pantomime and advance that these areas store representations of tool use. In contrast, lesion data points to the involvement of left inferior frontal areas, suggesting that defective selection of movement features is the cause of pantomime errors. We conducted a large-scale voxel-based lesion-symptom mapping analyses with configural/spatial (CS) and body-part-as-object (BPO) pantomime errors of 150 left and right brain-damaged patients. Our results confirm the left hemisphere dominance in pantomime. Both types of error were associated with damage to left inferior frontal regions in tumor and stroke patients. While CS pantomime errors were associated with left temporoparietal lesions in both stroke and tumor patients, these errors appeared less associated with parietal areas in stroke than in tumor patients and less associated with temporal in tumor than stroke patients. BPO errors were associated with left inferior frontal lesions in both tumor and stroke patients. Collectively, our results reveal a left intrahemispheric dissociation for various aspects of pantomime, but with an unspecific role for inferior frontal regions.

A pilot study of delayed versus immediate serial casting after botulinum toxin injection for partially reducible spastic equinus.

BACKGROUND: Serial casting is often prescribed after botulinum toxin injections to improve joint ranges of motion and to potentiate the decrease in hypertonia. The aim of this study was to compare delayed versus immediate serial casting as an adjunct to botulinum toxin therapy for partially reducible spastic equinus. METHODS: Twelve children who presented spastic equinus associated with mild gastrosoleus contracture took part. Five of them had a diagnosis of spastic diplegia, whereas 7 had a diagnosis of congenital hemiplegia. Children were randomized to immediate serial casting (same day) or delayed serial casting (4 weeks later) after botulinum toxin injection to their gastrosolei. Casts were replaced weekly for 3 weeks. RESULTS: Three children complained of pain that required recasting in the immediate casting group versus none in the delayed casting group (P = 0.08). At 3 months, there was a 27-degree improvement in the fast dorsiflexion angle (Tardieu R1) in the delayed casting group versus 17 degrees in the immediate casting group (P = 0.029). At 6 months, a 19-degree improvement persisted in the delayed group compared with 11 degrees in the immediate group (P = 0.010). CONCLUSIONS: There is a clear benefit in delaying serial casting after the injection of botulinum toxin in the recurrence of spasticity at the gastrosoleus that may also offer an advantage regarding the incidence of painful episodes associated with casting. Most importantly, reducing the recurrence of spasticity by delayed serial casting may offer the possibility of decreasing the frequency of botulinum toxin reinjections.