Avaliação de Indicadores de Qualidade no Hospital das Forças Armadas

O presente trabalho de investigação individual (TII) teve como objetivo produzir um índice de avaliação da satisfação dos utentes, delimitado às consultas externas do Hospital das Forças Armadas - Polo de Lisboa (HFAR/PL), a fim de identificar os aspetos positivos e negativos, bem como a qualidade dos serviços prestados, visando melhorar o desempenho desta unidade hospitalar. Para o desenvolvimento do TII seguiu-se um raciocínio hipotético-dedutivo, adotando no domínio metodológico uma estratégia quantitativa e usando como instrumento de recolha de dados, a técnica por inquérito de questionário, num modelo de perguntas fechadas, utilizando para isso a plataforma Survio1. “Como é que os utentes avaliam os serviços prestados nas Consultas Externas do HFAR/PL?”, é a pergunta pela qual foi orientado o presente trabalho, tendo sido avaliadas diversas dimensões (e respetivos indicadores), onde se conclui que a maioria de utentes estão satisfeitos relativamente ao desempenho dos profissionais de saúde (médicos e enfermeiros), embora seja importante refletir sobre outros aspetos, de modo a serem otimizados, visando a melhoria da qualidade do serviço prestado e a satisfação dos utentes. Abstract: This paper’s aim is to produce and analyze an evaluation index of the user’s satisfaction, limited to the scope of Armed Forces Hospital - Lisbon Campus (HFAR /PL) outpatients. This will make it possible to identify positive and negative aspects and evaluate the quality of the services, thus finding ways to improve the performance of the hospital. For the development of the research, a hypothetical-deductive reasoning, adopting a methodological quantitative approach, was used. A closed question survey, based on the Survio Platform, was used as the data collection instrument. The leading question was “How do users evaluate the services provided to Outpatients Consultations by HFAR / PL?". Several dimensions (and their respective indicators) were evaluated, leading to the conclusion that most outpatients are satisfied with the performance of the health professionals (doctors and nurses). Nevertheless, other aspects have been identified as needing optimization in order to improve the quality of the service and the user’s satisfaction.

Medical technicians bulletin : a supplement to U. S. Armed Forces medical journal

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Breaking ranks: the emergence of representative associations in the Irish armed forces 1989-1992

This study contexualises the relationship between the armed forces and the civil authority in Ireland using and revising the theoretical framework advanced by Huntington. It tracks the evolution of the idea of a representive body for soldiers in the late 1980s, to the setting up of statutory associations under the Defence Amendment Act 1990. The study considers Irish soldiers political agitation and their use of peaceful democratic activities to achieve their aims. It highlights the fundamental policy arguments that were made against the idea of representation for the army and positions those arguments in the study of civil-military relations. Utilising unique access to secret Department of Defence files, it reveals in-depth ideological arguments advanced by the military authories in Ireland against independent representation. This thesis provides an academic study of the establishment of PDFORRA. It answers key questions regarding the change in the position of Irish government who were categorically opposed to the idea of representation in the army. It illustrates the involvement of other agencies such as the European Organisation of Military Associations (Euromil) reveals reciprocal support by the Irish associations to other emerging groups in Spain. Accessing as yet unpublished Department of Defence files, study analyses tension between the military authorities and the government. It highlights for the first time the role of enlisted personnel in the shaping of new state structures and successfully dismmisses Huntingtons theoretical contention that enlisted personnel are of no consequence in the study of civil-military relations. It fills a gap in our understanding, identified by Finer, as to how politicisation of soldiers takes place. This thesis brings a new dimension to the discipline of civil-military relations and creates new knowledge that will enhance our understanding of an area not covered previously.

Bundeswehr 3.0: The political, military and social dimensions of the reform of the German armed forces. OSW Point of View Number 28, May 2012

This reform of the Bundeswehr, launched in 2011, is the latest of the three decisive stages in the post-war transformation of the German armed forces. The reform aims at “constructing” the armed forces anew in the political, military and social dimensions.The present paper presents the evolution of the role of the armed forces in German foreign and security policy and the ongoing process of “constructing” a new Bundeswehr. It analyses the process of redefining the objectives and principles of: the Bundeswehr’s participation in international operations, its current military transformation, and changes in its image and social identity. It also presents the implications of this broader transformation for political and military.

Towards a professional army. Changes to the structure of the officer cadre and the manning system of the Russian armed forces. OSW Commentary No. 73, 2012-03-28

The structure of the Russian army’s personnel has undergone a major transformation in recent years. The Armed Forces are no longer a downsized continuation of the Soviet-era mass army, but are gradually becoming a de facto professional army in which conscription, now employed on a diminishing scale, will primarily constitute a first step towards a continued professional military career. The cornerstone for the process of professionalisation has been laid by a personnel reform which cut the number of officer posts by nearly half and considerably restricted the recruitment of new officers, thus restoring traditional proportions to the structure of the officer corps. The plans to ultimately implement a manning system based predominantly on contract service are a natural consequence of these changes. The ongoing professionalisation of the Russian Armed Forces should be treated as a conscious effort which is mainly necessitated by global trends: despite the demographic changes taking place, Russia could still maintain an army with a declared strength of one million soldiers, most of them conscripts.

Strategic Insurance: The Future of the Belgian Armed Forces. IES Policy Brief Issue 2014/04/May 2014

Summary. Belgium is on the cusp of its next defence reform. While the security landscape throughout Europe’s neighbourhood and beyond deteriorates, the armed forces face numerous challenges. Most importantly, the next defence plan needs to recalibrate the force structure in function of political ambitions and budgetary realities. This Policy Brief argues that Belgium must embrace a nimble but broad-spectrum force. Any future structure must encompass agile land forces as well as a modern combat air force, without neglecting the need to safeguard a sizeable navy and invest in cyber capabilities. European cooperation should be pursued wherever possible while recognising that this necessitates budgetary convergence. For Belgium this means the investment budget needs to grow significantly in order to acquire interoperable but self-owned assets. Such a choice can be justified on the recognition that defence is not just about expeditionary operations, but also economic stimulus, intergenerational solidarity and strategic insurance: maintaining the ability to respond to whatever the future may bring.