Service blueprinting in the nonprofit sector : a case study

This paper examines the implications for nonprofits of managing donation exchanges using customer relationships management and service blueprinting. Based on a UK case study it identifies that there are a range of issues that might make managing donation services exchanges more complex than occurs in the for profit setting.

Decision making to support an integrated infrastructure supply chain industrial ecological approach within public private partnerships

Supply chains are complex adaptive systems for which final performance depends upon numerous interdependent decisions made by numerous firms which synthesise inputs from various resources systems.  The dynamic interdependent behaviour of social, economic, material and informational resource systems within eco-industrial settings that support the built environment life cycle supply chains can be studied at the supply chain level.  The impact of megaprojects is significant and holds promise to explore the impact of decisions on various systems as it combines project and system boundaries.  Megaoprojects considered as major events within systems can produce critical revolutionary impacts on the systems within which they are embedded.  The decisions that are made on megaprojects are central to risk management.  typically major infrastructure projects are procured through a form of public private partnership (PPP).  The core principle of PPP is value for money which refers to the best available outcome attempting to take account of all benefits, costs and risks over the whole life of the procurement.  In this paper the focus is on Australia where there has been considerable acitivity in the use of PPPs.  With recent national infrastucture packages proposed to stimulate the economy due to the global financial crisis, decision modelling on risks is a revelant and critical matter not only in practice but also in the research community.  PPPs encourage the whole-of-lifecycle approach in the procurement and management of public sector assets by transparently recognising the costs and risks associated with the whole life of the required service or facility, thus integrated whole of life supply chains can be considered.  By creating a single point of responsibility for an entire project from inception through operation, a strong incentive is created for thinking about the effects that a design or construction decision will have on the effectiveness and efficiency of managing and maintaining a facility during its operational life.  The decision to procure holistic supply chains becomes a much more viable commercial reality in the PPP environment than previously considered in the usual commercial construction spot transactional approach.  These types of decisions tend to be imprecise, approximate and complex requireing justification and reasoning logic rather than the classical 'truth' logic.  The purpose of this paper is to develop a theoretical decision framework which combines interdependency and multi-values logic for supply chain procurement modelling.

Robust functional estimation and fault diagnosis for complex uncertain systems

System monitoring and fault diagnosis capabilities are the most important aspects in improving safety and reliability of automatic control systems. This research proposed new methodologies on fault diagnosis and estimation for complex uncertain systems. As a result of this research, complex industrial plants can now be more effectively controlled.

Trade and industrial policy in developing countries : what scope for interfaces between agent-based models and computable-general equilibrium models

How best to assess trade and industrial policy in developing countries is a controversial question that unlocks a host of modelling complexities. Large computable general-equilibrium (CGE) models dominate many economic policy debates, but recent developments in the field have demonstrated that it is by no means clear that they give reliable results to questions of how trade reforms affect the poor. Over the last decade or so, a new approach to modelling complex systems has emerged using agent-based models (ABMs). This paper explores the question of whether ABMs are useful for economic policy-makers seeking to quantitatively model the effects of trade and industrial policies and whether constructive interfaces could be developed between CGE models and ABMs. The paper argues that in developing economic policy, ABMs can and should be used in conjunction with CGE models and that there is much to be gained from a greater understanding of the strengths and weaknesses of different modelling approaches, and what domains are most appropriate for their use. It concludes with some reflections on the reasons for the success of CGE approaches and ways in which ABMs could be made more widely understood and used among economists.

Managing industrial world heritage sites : preservation, presentation and sustainability

This thesis uses case study methodology to explore how the concept of sustainable development is being applied at industrial World Heritage sites. The thesis proposes a model of sustainable heritage management that is relevant to industrial heritage sites, as well as to other complex heritage sites, including historic urban landscapes.

Bryophytes of urban industrial streetscapes in Victoria, Australia

The bryophyte floristics of industrial/commercial streetscapes of urban Victoria and the importance of various substrata to species richness were explored. Species richness was low compared to healthy natural environments. Thirty mosses from 14 families, and six liverworts, each from different families, were identified. Most species occurred at fewer than 30% of sites, showing the patchy nature of their distribution. Only three species occurred at more than half the sites. Markedly higher species richness occurred on soil than on any other substratum. Epiphytes were extremely few. The low bryodiversity of streetscapes, the patchy nature of the bryophytes and the high number of colonists suggest that the streetscapes have not fulfilled their potential in providing connectivity between urban and non-urban areas. Colonists characteristically occur early in the successional sequence of disturbed areas but, as streetscapes are continually disturbed, colonists effectively are climax species for this habitat. Better management of streetscapes to provide more complex habitat is needed to enable colonisation of these areas by bryophyte species that are more representative of our ever-shrinking natural habitats.

The formation of complex microstructures after different deformation modes in advanced high-strength steels

The microstructure of transformation induced plasticity (TRIP) and dual phase (DP) multiphase steels after stamping of an industrial component at different strain levels was investigated using transmission electron microscopy. The TRIP steel microstructure showed a more complex dislocation substructure of ferrite at different strain levels than DP steel. The deformation microstructure of the stamped parts was compared to the deformation microstructure in these complex steels for different "equivalent" tensile strains. It was found that the microstructures are similar only at high levels of strain (>10 pct) for both steels. © 2014 The Minerals, Metals & Materials Society and ASM International.

Screening of cannabinoids in industrial-grade hemp using two-dimensional liquid chromatography coupled with acidic potassium permanganate chemiluminescence detection

Widely known for its recreational use, the cannabis plant also has the potential to act as an antibacterial agent in the medicinal field. The analysis of cannabis plants/products in both pharmacological and forensic studies often requires the separation of compounds of interest and/or accurate identification of the whole cannabinoid profile. In order to provide a complete separation and detection of cannabinoids, a new two-dimensional liquid chromatography method has been developed using acidic potassium permanganate chemiluminescence detection, which has been shown to be selective for cannabinoids. This was carried out using a Luna 100 Å CN column and a Poroshell 120 EC-C18 column in the first and second dimensions, respectively. The method has utilized a large amount of the available separation space with a spreading angle of 48.4° and a correlation of 0.66 allowing the determination of more than 120 constituents and mass spectral identification of ten cannabinoids in a single analytical run. The method has the potential to improve research involved in the characterization of sensitive, complex matrices.

Performance analysis using subsuming methods: an industrial case study

Large-scale object-oriented applications consist of tens of thousands of methods and exhibit highly complex runtime behaviour that is difficult to analyse for performance. Typical performance analysis approaches that aggregate performance measures in a method-centric manner result in thinly distributed costs and few easily identifiable optimisation opportunities. Subsuming methods analysis is a new approach that aggregates performance costs across repeated patterns of method calls that occur in the application's runtime behaviour. This allows automatic identification of patterns that are expensive and represent practical optimisation opportunities. To evaluate the practicality of this analysis with a real world large-scale object-oriented application we completed a case study with the developers of letterboxd.com - a social network website for movie goers. Using the results of the analysis we were able to rapidly implement changes resulting in a 54.8% reduction in CPU load and an 49.6% reduction in average response time.

Emprego industrial no pólo industrial de Manaus na década de 90: expectativas, resultados e possibilidades

A década de 90 representou significativas mudanças no panorama político econômico brasileiro, especificamente no projeto de desenvolvimento regional denominado Zona Franca de Manaus. Esse projeto foi concebido, primordialmente para integrar essa imensa região Amazônica ao restante do Brasil, em termos de complexa ordem geopolítica dominante nos anos 60. A análise que objetiva essa dissertação trata da evolução do emprego industrial no Pólo Industrial de Manaus na década de 90, com a conotação de expectativas, resultados e possibilidades. A implementação do projeto Zona Franca de Manaus, no que concerne seu Pólo Industrial permitiu que contingentes de mão-de-obra abundante na capital do Estado do Amazonas, tivesse a oportunidade de inserir-se no mercado de trabalho do processo de industrialização moderna. Todavia, essa mão-de-obra abundante não estava preparada para o que as indústrias demandavam, sendo necessários intensivos programas de adequação profissional para que possibilitasse o aproveitamento em processos produtivos de linhas de montagem. o Pólo Industrial de Manaus, apesar de todas as mudanças havidas na economia brasileira no período analisado, obteve significativos alcance de competências na capacitação desse contingente de trabalhadores que foram absorvidos, quando o paradigma da intensividade do fator trabalho imperava no Pólo. Entretanto, o processo de mudança que a globalização econômica e industrial provocou no sistema de produção global, trouxe para o modelo industrial da Zona Franca de Manaus acelerada mudança desse paradigma, resultando variações na demanda por mão-de-obra e acarretando significativo desemprego estrutural. É desse contexto de mudanças que trata o estudo apresentado, analisando a evolução das variáveis que influenciaram no nível de emprego industrial e no mercado de trabalho, as expectativas de novos perfis e as demandas específicas que o novo paradigma de capital intensivo, adotado pelas empresas de classe mundial desse Pólo exigem.

Divergência entre prática e recomendações para modelos de atuação do PMO : o caso de uma empresa de grande porte do setor industrial

Neste trabalho, o objetivo é identificar, a partir da análise de um estudo de caso, quais são as principais divergências encontradas quando se compara o que a teoria preconiza como o escopo e a abordagem dos Project Management Offices - PMOs e o que acontece na prática, no que diz respeito à real atuação destas estruturas. O tema pode ser considerado relevante devido ao fato de fornecer uma melhor compreensão sobre como as estruturas de PMO realmente atuam, principalmente no que diz respeito ao escopo, isto é, se o PMO é um Programa-Projeto, um PMO Departamental ou um PMO Corporativo e relativamente a sua amplitude, ou seja, se sua atuação é operacional, tática ou estratégica. Para este estudo foi utilizada a metodologia qualitativa, por meio da abordagem de estudo de caso. Foi selecionada uma empresa de grande porte do setor de manufatura não estruturada por projeto para avaliação. A empresa do estudo de caso possui uma estrutura organizacional complexa que possibilita um estudo abrangente. A atuação dos PMOs do estudo de caso foi discutida à luz da revisão de literatura e levando-se em conta, também, as informações colhidas a partir da observação participante. Os resultados deste trabalho permitem concluir que o pressuposto defendido, que é a existência de divergências entre o que a teoria preconiza como escopo e abordagem do PMO e a real atuação dos PMOs, foi confirmado através do estudo de caso; além disso, não existe relação de causalidade clara entre o escopo de atuação dos PMOs e sua posição hierárquica dentro da empresa; e não existe uma atuação padrão destas estruturas, quando comparadas às funções que elas exercem. Por fim, são apresentadas recomendações relativas ao estudo de caso realizado, ou seja, é importante realizar um estudo multicasos entre ao menos uma empresa não estruturada por projeto e outra estruturada por projeto e comparar a atuação dos seus PMOs para melhor compreensão do tema, incluir mais stakeholders no grupo de entrevistados dentro do estudo de caso, realizar um survey com várias empresas de vários segmentos dentro do território nacional e um possível estudo onde seja verificado se tipologias diferentes de estruturas organizacionais podem afetar a atuação práticas dos PMOs.

Xylanolytic complex from Aspergillus giganteus: production and characterization

An Aspergillus giganteus strain was isolated as an excellent producer of xylanase associated with low levels of cellulase. Optimal xylanase production was obtained in liquid VOGEL medium containing xylan as carbon source, pH 6.5 to 7.0, at 25degreesC and. under shaking at 120 rpm during 84h. Among the several carbon sources tested, higher xylanase production was verified in xylan, xylose, sugar-cane bagasse, wheat bran and corn cob cultures, respectively. Optimal conditions for activity determination were 50degreesC and pH 6.0. The xylanolytic complex of A. giganteus showed low thermal stability with T-50 of 2 h, 13 min and I min when it was incubated at 40, 50 and 60degreesC, respectively, and high stability from pH 4.5 to 10.5, with the best interval between 7.0 to 7.5. This broad range of stability in alkali pH indicates a potential applicability in some industrial processes, which require such condition. Xylanolytic activity of A. giganteus was totally inhibited by Hg+2, Cu+2 and SDS at 10 mm. The analysis of the products from the oat spelts xylan hydrolysis through thin-layer chromatography indicated endoxylanase activity, lack of debranching enzymes and P-xylosidase activity in assay conditions.

Glucose and Fructose Fermentation by Wine Yeasts in Media Containing Structurally Complex Nitrogen Sources

Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)

Evaluation of Brazilian ethanol production yeasts for maltose fermentation in media containing structurally complex nitrogen sources

Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)

Sucrose Fermentation by Brazilian Ethanol Production Yeasts in Media Containing Structurally Complex Nitrogen Sources

Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)