Management audit [of] Department of Central Management Services' Business Enterprise Program and Illinois Department of Transportation's Disadvantaged Business Enterprise Program /

Audit was conducted pursuant to Senate Resolution no. 102 (adopted April 21, 2005).

Opportunity Returns : Central Region.

Opportunity Returns is Governor Blagojevich's comprehensive strategy to restore jobs and economic vitality throughout Illinois. This new and innovative plan recognizes that we can't solve the challenges of economic development with a one-size-fits-all approach. Instead, Opportunity Returns focuses on the specific strengths and needs of each region in the state. Opportunity Returns divides the state into ten geographic regions with each region receiving its own unique and tailored strategy. The plan outlines the economic development priorities for the Central region, which consists of Cass, Christian, Greene, Logan, Macon, Macoupin, Menard, Montgomery, Morgan, Sangamon, Scott, and Shelby Counties. Governor Blagojevich understands that no one knows a community better than the people who live and work in it. This plan is the result of extensive community input from business, community and government leaders throughout the Central region.

Opportunity Returns : East Central Region.

Opportunity Returns is Governor Blagojevich's comprehensive strategy to restore jobs and economic vitality throughout Illinois. This new and innovative plan recognizes that we can't solve the challenges of economic development with a one-size-fits-all approach. Instead, Opportunity Returns focuses on the specific strengths and needs of each region in the state. Opportunity Returns divides the state into ten geographic regions with each region receiving its own unique and tailored strategy. This plan outlines the economic development priorities for the East Central region, which consists of Champaign, Douglas, Ford, Iroquois, Piatt, and Vermilion Counties. Governor Blagojevich understands that no one knows a community better than the people who live and work in it. This strategy is the result of extensive community input from business, community and government leaders throughout the East Central region.

Opportunity Returns : West Central Region.

Opportunity Returns is Governor Blagojevich's comprehensive plan for restoring economic opportunity to Illinois -- an approach designed to create jobs and spur growth. This historic approach to economic development in Illinois focuses the state's resources on the specific strengths and priorities of each region -- recognizing that local communities understand their needs the best. Ten regional plans have been developed to fit each of the regions. This plan outlines economic and workplace goals for the West Central region, which is comprised of Adams, Brown, Hancock, Henderson, Knox, McDonough, Pike, Schuyler and Warren counties.

Performance audit of the Department of Central Management Services' operation of the state vehicle fleet /

"House Resolution 658 directed the Office of the Auditor General (OAG) to audit the Department of Central Management Services' (CMS) operation of the fleet of passenger cars used by State executive agencies. The Resolution called for the audit to address the total number of cars; number of take-home cars; necessity of take-home vehicles; costs of vehicles in Fiscal Year 2009; and the adequacy of CMS' system to record their use and maintenance and to check for official use, including whether it is possible to implement a system to track vehicles for business only."

The culture of the Central American rubber tree /

Mode of access: Internet.

Documents relative to Central American affairs, and the enlistment question ...

Correspondence between Great Britain and the United States, in relation to Central American affairs, communicated to the first session of the Thirty-fourth Congress by the President of the United States with his annual message.--Correspondence in relation to Central American affairs, and the Clayton and Bulwer convention.--Correspondence in relation to enlistment of troops within the United States, by the agents of Great Britain.--The trial of Henry Hertz et al.

Handicapped workers : commission fees paid to central nonprofit agencies : briefing report to the Chairman, Subcommittee on Employment and Housing, Committee on Government Operations, House of Representatives /

"B-223189"--P. [1].

An Ecological characterization of the Central and Northern California coastal region /

Includes bibliographical references.

Design and installation, total energy plant-central equipment building, Summit Plaza Apartments : "Operation Breakthrough site", Jersey City, New Jersey /

"Previous edition current."

Department of the Interior : final environmental impact statement : preliminary wilderness recommendations for the central California area /

"BLM CA ES 87 001 8500"--P. v.

Central Valley Project Improvement Act : hearings before the Subcommittee on Water and Power of the Committee on Energy and Natural Resources, United States Senate, One Hundred Second Congress, first session, on S. 484 ... Los Angeles, CA, March 18, 1991; Washington, DC, May 6, 1991; Sacramento, CA, May 30, 1991.

"San Francisco, CA, September 4, 1991"--Pt. 2.

Report of Botanical Survey of southern and central Louisiana, made during the year 1870,

Mode of access: Internet.

"Revolution beyond our borders" : Sandinista intervention in Central America

Mode of access: Internet.

The Front Office Manager: Key To Hotel Communications

The Front Office Manager: Key to Hotel Communications is a written study by Denney G. Rutherford, Department of Hotel and Restaurant Administration, College of Business and Economics at Washington State University. In it he initially observes, “Since the front office manager is usually viewed as the key to the efficient and orderly operation of a hotel, the author has researched the job and activities of this individual in an attempt to provide data about an area which he says was "intuitively known" but never "empirically explored." “Current literature implies that the activities of the front office are so important to the daily operations of the hotel that it occupies a preeminent position among other departments,” Rutherford says. He also references, Gray and Liguori, who describe the front office as: “the nerve center of the hote1,” echoing an early work by Heldenbrand indicating that it “becomes a sort of listening post for management.” The quotes are cited. The primary stage of the article relies on a seven-page, two-part questionnaire, which was used to collect data regarding the FOM – front office manager - position. Even though the position is considered a crucial one, it seems there is a significant lack of pragmatic data regarding it. Rutherford graphs the studies. Good communication skills are imperative. “Other recent research has suggested that the skills of effective communication are among the most vital a manager at any level can bring to his/her endeavors in the service industries,” Rutherford notes. He provides a detailed – front office communications model – to illustrate the functions. In, Table 4, for example - Office Manager as Facilitator – Rutherford provides Likert Rating Scale values for a comprehensive list of front office tasks. Rutherford informs you that the communicative skills of a front office manager flow across the board, encompassing variables from guest relation exchanges to all the disparate components of employee relations. Not withstanding and compared to technical knowledge, such as computer and fiscal skills, Rutherford suggests: “The most powerful message derived from analysis of the data on the FOM's job is that communication in its various forms is clearly central to the successful mission of the front office.”