Factores determinantes na definição da estratégia de uma companhia aérea

Considerando a gestão estratégica como um meio de alcançar uma performance superior face aos seus competidores, torna-se, então, necessário identificar as fontes de rentabilidade para o negócio, para formular e implementar uma estratégia que delas retire os maiores proveitos. A análise estratégica proporciona um conjunto de conceitos, modelos e técnicas de avaliação, que permitem aos gestores tomarem decisões mais adequadas às necessidades percebidas. Na realidade as transformações sucessivas verificadas no ambiente competitivo e a um ritmo cada vez mais crescente colocam às empresas a exigência de responder apropriadamente ao mercado, de forma a garantirem a sustentabilidade e o sucesso da sua actividade. Esta conjuntura não é estranha à indústria do turismo, que tem assistido à emergência de novos modelos de negócio, à mudança das preferências dos consumidores, ao incremento da tecnologia e, em alguns sectores, à desregulamentação, com implicações directas ao nível da gestão. O presente trabalho de investigação centra o seu estudo na fase de formulação da estratégia, particularizando para o sector de transporte aéreo, pretendendo reconhecer os elementos intervenientes no sector de transporte aéreo, perceber as relações de interdependência estabelecidas entre estes e identificar, classificar e compreender os factores relevantes para as decisões estratégicas. Analisa-se o problema da identificação dos factores determinantes na definição da estratégia de uma companhia aérea, procurando verificar se estes são de ordem económica, política, tecnológica e sócio-demográfica ou se por outro lado são de natureza dos destinos turísticos. Para tal, recorreu-se à revisão bibliográfica sobre o estado da arte, dando enquadramento teórico ao presente estudo, à elaboração e análise de entrevistas realizadas aos dirigentes das companhias aéreas portuguesas a operar para a Madeira, que permitiram adquirir um maior conhecimento da visão da indústria. Deste processo proveio que as empresas pertencentes ao sector de transporte aéreo, à semelhança das empresas de outros sectores, consideram que a estratégia assume um papel determinante para o sucesso da sua actividade, pelo facto das companhias aéreas desenvolverem a sua acção no longo prazo e necessitarem da análise periódica de elementos com influência no seu negócio. Conclui-se que os factores determinantes na definição da estratégia de uma companhia aérea são de ordem económica, política, tecnológica e sócio-demográfica, porquanto são os elementos que darão sustentabilidade às transportadoras de aceder ao destino.

Uma contribuição à definição de indicadores de desempenho de instituições federais de educação tecnológica do Brasil na abordagem do balanced scorecard

This Master of Science Thesis deals with a study on applying the BSC Balanced Scorecard to assess the performance of Federal Centers for Technological Education Institution in Brazil, the CEFET s (Centro Federal de Educação Tecnológica), government organizations non for profit. It s accomplished a literature review in order to understand the BSC and its application to non for profit organizations and as a main result it is proposed a BSC conceptual model with an inversion of the main BSC perspective from financial to customer/society. Taking the FORPLAN/CONCEFET performance indicators matrix it is developed a set of performance indicators for the two tops perspective in the conceptual model proposed five for customer/society perspective and three for financial/budget perspective. A field survey with ten CEFET s General Directors is conducted to validate the indicators and assess the perception of the Directors on the hierarchy of the conceptual model, and a hierarchy among the indicators as well. The main results suggests that the indicators are validated, that most of the Directors support the hierarchy presented in the conceptual model but 30% of them have a traditional model with financials coming first. In terms of indicator hierarchy, there s a slight priority for the student unitary cost among the financial perspective indicators, and a relative balance among the customer/society perspective indicators

Qualidade em serviços de saúde: uma contribuição à definição de um modelo paramétrico e padrão de qualidade do tempo agendado para consulta ambulatorial

This work presents a study in quality of health care, with focus on consulting appointment. The main purpose is to define a statistical model and propose a quality grade of the consulting appointment time. The time considered is that from the day the patient get the appointment done to the day the consulting is realized. It is used reliability techniques and functions that has as main characteristic the analysis of data regarding the time of occurrence certain event. It is gathered a random sample of 1743 patients in the appointment system of a University Hospital - the Hospital Universitário Onofre Lopes - of the Federal University of Rio Grande do Norte, Brazil. The sample is randomly stratified in terms on clinical specialty. The data were analyzed against the parametric methods of the reliability statistics and the adjustment of the regression model resulted in the Weibull distribution being best fit to data. The quality grade proposed is based in the PAHO criteria for a consulting appointment and result that no clinic got the PAHO quality grade. The quality grade proposed could be used to define priority for improvement and as criteria to quality control

Qualidade em serviços de saúde: uma contribuição à definição de um modelo paramétrico e padrão de qualidade do tempo agendado para consulta ambulatorial

The knowledge management has received major attention from product designers because many of the activities within this process have to be creative and, therefore, they depend basically on the knowledge of the people who are involved in the process. Moreover, Product Development Process (PDP) is one of the activities in which knowledge management manifests in the most critical form once it had the intense application of the knowledge. As a consequence, this thesis analyzes the knowledge management aiming to improve the PDP and it also proposes a theoretical model of knowledge management. This model uses five steps (creation, maintenance, dissemination, utilization and discard) through the verification of the occurrence of four types of knowledge conversion (socialization, externalization, combination and internalization) that it will improve the knowledge management in this process. The intellectual capital in Small and Medium Enterprises (SMEs) managed efficiently and with the participation of all employees has become the mechanism of the creation and transference processes of knowledge, supporting and, consequently, improving the PDP. The expected results are an effective and efficient application of the proposed model for the creation of the knowledge base within an organization (organizational memory) aiming a better performance of the PDP. In this way, it was carried out an extensive analysis of the knowledge management (instrument of qualitative and subjective evaluation) within the Design department of a Brazilian company (SEBRAE/RN). This analysis aimed to know the state-of-the-art of the Design department regarding the use of knowledge management. This step was important in order to evaluate in the level of the evolution of the department related to the practical use of knowledge management before implementing the proposed theoretical model and its methodology. At the end of this work, based on the results of the diagnosis, a knowledge management system is suggested to facilitate the knowledge sharing within the organization, in order words, the Design department

Algoritmos genéticos e processamento paralelo aplicados à definição e treinamento de redes neurais perceptron de múltiplas camadas

ln this work, it was deveIoped a parallel cooperative genetic algorithm with different evolution behaviors to train and to define architectures for MuItiIayer Perceptron neural networks. MuItiIayer Perceptron neural networks are very powerful tools and had their use extended vastIy due to their abiIity of providing great resuIts to a broad range of appIications. The combination of genetic algorithms and parallel processing can be very powerful when applied to the Iearning process of the neural network, as well as to the definition of its architecture since this procedure can be very slow, usually requiring a lot of computational time. AIso, research work combining and appIying evolutionary computation into the design of neural networks is very useful since most of the Iearning algorithms deveIoped to train neural networks only adjust their synaptic weights, not considering the design of the networks architecture. Furthermore, the use of cooperation in the genetic algorithm allows the interaction of different populations, avoiding local minima and helping in the search of a promising solution, acceIerating the evolutionary process. Finally, individuaIs and evolution behavior can be exclusive on each copy of the genetic algorithm running in each task enhancing the diversity of populations

Atividade radicular da soja: definição de um método

Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)

Um monitor de metadados de QoS e QoC para plataformas de middleware

Context-aware applications are typically dynamic and use services provided by several sources, with different quality levels. Context information qualities are expressed in terms of Quality of Context (QoC) metadata, such as precision, correctness, refreshment, and resolution. On the other hand, service qualities are expressed via Quality of Services (QoS) metadata such as response time, availability and error rate. In order to assure that an application is using services and context information that meet its requirements, it is essential to continuously monitor the metadata. For this purpose, it is needed a QoS and QoC monitoring mechanism that meet the following requirements: (i) to support measurement and monitoring of QoS and QoC metadata; (ii) to support synchronous and asynchronous operation, thus enabling the application to periodically gather the monitored metadata and also to be asynchronously notified whenever a given metadata becomes available; (iii) to use ontologies to represent information in order to avoid ambiguous interpretation. This work presents QoMonitor, a module for QoS and QoC metadata monitoring that meets the abovementioned requirement. The architecture and implementation of QoMonitor are discussed. To support asynchronous communication QoMonitor uses two protocols: JMS and Light-PubSubHubbub. In order to illustrate QoMonitor in the development of ubiquitous application it was integrated to OpenCOPI (Open COntext Platform Integration), a Middleware platform that integrates several context provision middleware. To validate QoMonitor we used two applications as proofof- concept: an oil and gas monitoring application and a healthcare application. This work also presents a validation of QoMonitor in terms of performance both in synchronous and asynchronous requests

JCML - Java Card Modeling Language: Definição e Implementação

Formal methods should be used to specify and verify on-card software in Java Card applications. Furthermore, Java Card programming style requires runtime verification of all input conditions for all on-card methods, where the main goal is to preserve the data in the card. Design by contract, and in particular, the JML language, are an option for this kind of development and verification, as runtime verification is part of the Design by contract method implemented by JML. However, JML and its currently available tools for runtime verification were not designed with Java Card limitations in mind and are not Java Card compliant. In this thesis, we analyze how much of this situation is really intrinsic of Java Card limitations and how much is just a matter of a complete re-design of JML and its tools. We propose the requirements for a new language which is Java Card compliant and indicate the lines on which a compiler for this language should be built. JCML strips from JML non-Java Card aspects such as concurrency and unsupported types. This would not be enough, however, without a great effort in optimization of the verification code generated by its compiler, as this verification code must run on the card. The JCML compiler, although being much more restricted than the one for JML, is able to generate Java Card compliant verification code for some lightweight specifications. As conclusion, we present a Java Card compliant variant of JML, JCML (Java Card Modeling Language), with a preliminary version of its compiler