Uma proposta para preparação de pequenas e médias empresas brasileiras prestadoras de serviços ao setor de telecomunicações para implantação da metodologia Seis Sigma

The objective of this work consists of considering a script so that operating companies in the telecommunications sector, mainly small and medium-sized enterprises, can reach excellency in its operations and get, thus, conditions to compete with companies consolidated in its niche of market. The proposal intends to lead the enterprises to a level of qualification of processes that to become them apt to adopt the Six Sigma method as part of its culture. From the analysis of the essential processes of the sector, methods and tools will be suggested for guarantee the continuous improvement of these processes, without forgetting the internal peculiarities of each company

A influência da cultura organizacional na adoção de práticas de qualidade Seis Sigma: um estudo exploratório no segmento de farmácia de manipulação do Estado do Rio Grand do Norte

In recent debates about the issues of quality, the theme organizational culture and Six Sigma has appeared ever more frequently. In this context several authors suggest that the adoption of Six Sigma practices is influenced by culture. This work focuses on the relationship of organizational culture and quality to the practices of Six Sigma quality. Thus a descriptive-exploratory and correlational study of forty pharmacies of manipulation from Rio Grande do Norte was undertaken. Data collection identified features of companies and the level of use of the practices of Six Sigma quality that have been identified in the literature. For the Organizational Culture evaluation was used the Competitive Value Model (Cameron & Quinn, 1996), tested on north-American organizations and considered a high value academic and professional instrument. This model has been involved with the taximetrics created by Cameron who classifies quality culture in four levels. The results suggest that the Group and Developmental cultures are associated with higher levels of use of the practices of Six Sigma quality than the Rational and Hierarchical Cultures. Regarding the levels of the culture s quality, the highest levels were most frequently cited in Errors Prevention and Perpetual Improvement and Creativity, being the last one more positively related to the Six Sigma indicators

Aplicação da metodologia seis sigma em uma empresa de médio porte do setor têxtil

The Six Sigma methodology has received considerable attention in the last two decades. This is due to its great potencial to reduce processes variability, through the use of accurate data, facts and statistical techniques. The methodology seeks to improve the quality of products and services, maximizing the company s financial performance. Specifically, its implementation and results in medium-sized textile enterprises is unknow, although there are signs that the methodology can be applied with success. Considering this scenario, the goal of this research is to describe the application of the Six Sigma methodology in a médium-sized textile company specialized in the production of male shirts in the satate of Rio Grande do Norte, Brazil. First, we present a literature review, seeking to highlight the themes of quality, Six Sigma and its methodology for improvement. Then, we show the implementation of the project selected, depicting the steps and procedures that must be performed. The results confirm the efficiency of Six Sigma in providing significant gains to companies. It is observed substantial improvements in the speed of product development and the flexibility of the parts produced, reducing the process lead time from 12.5 to 6.2 days, which means a performance improvement of over 50%. This leads also to cultural and behaviour change, creating motivation for implementation of new projects and a continuous search for knowledge

Proposta de um modelo de gestão da qualidade para micro e pequenas empresas integrando a estratégia seis sigma à NBR ISO 9001

This work has as its main purpose to set a model of Quality Management for micro and small companies integrating the management models: Six Sigma strategy to NBR ISO 9001:2000. An exploratory research is developed to collect technical and bibliographical information on both methods, emphasizing their integration. Then, a survey is carried out on 65 analysts/consultants of Quality Management Systems and it has detected, besides other factors, that current methodologies must be associated in order to reach better results. At last, it proposes the Sigma 9001 model, which aims to make it possible for micro and small companies to objectively and with low costs, implement a Quality Management System, able to assure competitive advantage through improvement identification in the processes, as well as an improvement in the companies management

Qualidade em obras públicas: um estudo comparativo entre as metodologias Seis Sigma, ISO 9000 e PBQP-H no RN

In Brazil the theme quality in public construction has been widely discussed in the early 1990s, with the creation of the Brazilian Program of Quality and Productivity for the Habitat (PBQP-H) which is strongly influenced by the wave of studies on issues of quality in the world, such as the ISO 9000. Over the years, other approaches have emerged and been consolidated, evolving from market and customer´s needs. An example is the Six Sigma methodology. This study aims to examine the Six Sigma, ISO 9000 and PBQP-H methodologies, noting the common elements, differences, gaps and how the methods are complementary, so that with the ongoing work, proposed initiatives can be developed to improve the quality that enables its application in public construction. Still aiming to optimize the deployment of the proposed initiatives, it was performed an analysis of ISO 9001 and PBPQ-H certifications in Brazil and in the state of Rio Grande do Norte, with respect to the construction industry and a case study to identify the factors that influence the adoption of initiatives to improve quality, and check if the selected construction company is prepared to implement the proposed initiatives. This research is characterized as exploratory and applied, with literature review and a case study. The data collection instrument was a questionnaire and the statistical analysis used a multidimensional scaling method. The conclusion is that the methodologies are compatible and complementary, and their integration could potentialize the goals set. It was identified that the state of Rio Grande do Norte has a few number of certifications in construction. Nine initiatives are proposed for implementation at construction companies. In the case study it was found that the studied company would be able to implement the suggestions proposed and the requirement for certification by clients and funding institutions influence the adoption of quality improvement initiatives. This result confirms the literature which states that top management support is crucial for the successful implementation of quality methodologies

Seis sigma :uma proposta para implementação da metodologia em pequenas e médias empresas

The Six Sigma methodology consists of a program guided to the continuous improvement of enterprise processes, which aims at customer satisfaction, as well as increasing financial and operational profits. Considering that more than 99% of the Brazilian companies have up to five hundred employees, this study investigates how Six Sigma can be applied in small or medium size companies. This study was conducted based on literature review and application of the ideas in a medium size newspaper company, which manufactures newspapers that circulate daily in the state of Rio Grande do Norte. The results of the research point to the viability of use of the methodology in this market segment, as well as suggest a method that can be used in similar companies

Mecanismos de desgaste, história térmica e ciclo de vida de componentes de um motor de combustão interna de aeromodelo

We developed an assay methodology that considered the temperature variation and the scanning electron microscopy as a method to quantify and characterize respectively the consumption evolution in three 46 LA machines, with internal combustion and two-stroke engines, 7.64 cm3 cylinder capacity, 23.0 millimeters diameter and 18.4 millimeters course, RPM service from 2.000 to 16.000 rpm, 1.2 HP power, and 272 grams weight. The investigated engines components were: (1) head of the engine (Al-Si alloy), (2) piston (Al-Si alloy) and (3) piston pin (AISI 52100 steel). The assays were carried out on a desktop; engines 1 and 2 were assayed with no load, whereas in two assays of engine 3 we added a fan with wind speed that varied from 8.10 m/s to 11.92 m/s, in order to identify and compare the engine dynamic behavior as related to the engines assayed with no load. The temperatures of the engine s surface and surroundings were measured by two type K thermopairs connected to the assay device and registered in a microcomputer with data recording and parameters control and monitoring software, throughout the assays. The consumed surface of the components was analyzed by scanning electron microscopy (SEM) and microanalysis-EDS. The study was complemented with shape deformation and mass measurement assays. The temperature variation was associated with the oxides morphology and the consumption mechanisms were discussed based on the relation between the thermal mechanical effects and the responses of the materials characterization

Avaliação do ciclo de vida no Brasil: uma investigação nas principais bases científicas nacionais

A avaliação do ciclo de vida (ACV) é uma metodologia de avaliação de impacto ambiental de produtos e sistemas de produção considerando todo o ciclo de vida, desde a aquisição de matérias-primas até a disposição final. Este trabalho consistiu na investigação do progresso dos estudos sobre ACV no Brasil, por meio de uma pesquisa bibliográfica em eventos e periódicos oficiais ou reconhecidos pela Associação Brasileira de Engenharia de Produção e na base de dados SciELO Brasil. Foram identificados 80 artigos, a maioria de instituições das regiões Sul e Sudeste. A Universidade de São Paulo (USP) e Universidade Federal de Santa Catarina (UFSC) apresentaram o maior número de publicações dentre as 50 instituições identificadas. Verificou-se que 17 artigos aplicaram efetivamente a metodologia ACV em um estudo de caso, sendo que 11 utilizaram a metodologia para avaliar processo produtivo e 6 para comparar materiais ou processos

Estudos sobre estrutura, ciclo de vida e comportamento de Sardinella brasiliensis (Steindachner, 1879) na área entre 22ºS e 28ºS, Brasil: 4. Crescimento: aspectos quantitativos

Foram estimados os parâmetros de crescimento em comprimento e peso para Sardinella brasiliensisda costa sudeste do Brasil (22ºS-28ºS), evidenciando-se dois padrões de crescimento distintos: um, para os exemplares que ocupam as regiões estuarino-lagunares de Cananeia e Paranaguá (25º-26ºS; III) e outro, para aqueles que ocupam as regiões costeiras da plataforma. Nestas regiões foi identificado um grupo no extremo norte da região (22º- 23ºS; I) com crescimento mais intenso que o verificado para o resto da área (23º-25ºS; II e 26º- 28ºS; IV). Os resultados sugerem que a espécie não é homogênea na região, reforçando hipótese anterior.

Estudos sobre estrutura, ciclo de vida e comportamento de Sardinella brasiliensis (Steindachner, 1879), na área entre 22ºS e 28ºS, Brasil: 2. determinação da idade individual e crescimento dos otólitos

Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)

Estudos sobre estrutura, ciclo de vida e comportamento de Sardinella brasiliensis (Steindachner, 1879), na área entre 22ºs e 28ºs, Brasil: 1. morfologia dos otólitos

Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)

Padrão morfológico e ciclo de vida de Eutetranychus banksi (Acari: Tetranychidae) de diferentes locais e hospedeiros

Eutetranychus banksi (McGregor, 1914) is a phytophagous, polyphagous and cosmopolitan species recorded on 23 plant families in 24 countries in North, Central and South Americas, Europe, Asia, and Africa. Specimens of E. banksi present morphological variability among individuals of the same population and also among populations from different host species, being commonly referred to as a polytypic species, despite the fact that studies based on meristic comparisons of these populations are lacking. Also, there is no data available in the literature on the biological life tables of E. banksi on different hosts. Specimens collected in Brazil, Guadeloupe, Martinique, Mexico, and Paraguay were investigated in order to recognize morphological patterns among populations from different localities and hosts. A redescription of the species is provided based on data both from literature and new observations. Also, the biological cycle on three hosts, experiments of hosts exchange and the possibility of interbreeding in individuals originating from different populations were evaluated. Significant differences in the morphology of the females of different populations were detected when comparing the different hosts. The length of the dorsal pairs of setae v2, sc2, c1, c3, e1 and h1 differentiated the specimens of the populations collected from Citrus sp. from those of Hevea brasiliensis Muell. Arg. and Pachira aquatica Aubl.. Herein we observed significant variation among the life cycle of this species on the three hosts studied. When a substrate different from the one where the mites were collected was used for the biological cycle essay, significant variation was observed in several parameters such as average oviposition rate, events of arrenothoky, and sex ratio. Interbreeding with populations collected from Citrus sinensis and P. aquatica resulted in no descendants, although mating was observed.

Contribuições do Seis Sigma: estudos de caso em multinacionais

A literatura sugere que o Seis Sigma trouxe contribuições sob vários aspectos, tanto no âmbito da gestão da qualidade como também da gestão estratégica. No entanto, ainda há certa escassez de informações sobre esse assunto no cenário organizacional brasileiro. Este artigo visa reduzir essa carência da literatura, mostrando uma visão prática sobre as contribuições decorrentes dos investimentos no Seis Sigma para empresas do Brasil. A relevância de requisitos essenciais - como conceito de qualidade; combinação das abordagens estatística e estratégica; sistematização metodológica; formação de especialistas; e gestão de projetos - é discutida tanto em âmbito teórico-conceitual como prático. O método do estudo de caso foi aplicado para obter o embasamento empírico da pesquisa. Os investimentos no Seis Sigma feitos por duas subsidiárias brasileiras de empresas multinacionais norte-americanas (uma de manufatura e uma de serviços) são apresentados e reforçam a relevância dos requisitos supracitados.

Modelo de referência para estruturar o Seis Sigma nas organizações

Este artigo apresenta o modelo de referência para estruturar o Seis Sigma, o qual é resultante da incorporação de teorias que contribuem para aumentar o potencial estratégico do Seis Sigma no sentido de incrementar o desempenho organizacional. em sua proposta, o modelo de referência engloba um direcionamento sobre certos requisitos primordiais para o sucesso do programa Seis Sigma. A base teórica de sustentação do modelo de referência foi construída a partir de estudos sobre a influência dos seguintes fatores: orientação estratégica e alinhamento estratégico; medição e gerenciamento do desempenho organizacional; uso de estatística (pensamento estatístico); capacitação/especialização de pessoas; implementação e gerenciamento de projetos; e uso de tecnologia de informação. Complementando a proposição do modelo, o artigo traz evidências empíricas acerca da contribuição dos fatores identificados na formulação do modelo de referência, expondo resultados decorrentes de estudos de caso realizados em quatro subsidiárias brasileiras de multinacionais de grande porte. A análise dos dados forneceu evidências positivas de que os fatores mencionados influenciam de forma efetiva o sucesso e a consolidação do Seis Sigma nas empresas estudadas.

Ciclo de vida y desigualdades raciales en Brasil

Incluye Bibliografía