Hiljaisen tiedon siirtäminen Palveluyritys Oy:n Helsingin myyntiosastolla myyntipäällikön näkökulmasta

Tiivistelmä Tekijä: Antti Korkki Tutkielman nimi: Hiljaisen tiedon siirtäminen Palveluyritys Oy:n Helsingin myyntiosastolla myyntipäällikön näkökulmasta Tiedekunta: Kauppatieteellinen tiedekunta Maisteriohjelma: Tietojohtaminen Vuosi: 2014 Pro gradu –tutkielma: Lappeenrannan teknillinen yliopisto 88 sivua, 20 kuvaa ja yksi taulukko Tarkastajat: Professori Markku Ikävalko Tutkijatohtori Anna-Maija Nisula Hakusanat: Hiljainen tieto, tiedon jakaminen ja osaaminen Kiristynyt kilpailutilanne kuljetusalalla pakottaa alan yritykset etsimään uusia keinoja strategisen kilpailuedun saavuttamiseksi. Palvelualan yritykselle merkittävin kilpailukeino on palvelun laadulla kilpaileminen ja korkean laadun saavuttamiseksi on tärkeää, että oikea tieto on oikeassa paikassa oikeaan aikaan. Tämä tarkoittaa käytännössä reaaliaikaisten tiedon siirtämisen menetelmien käyttämistä. Tämän tutkimuksen tarkoituksena on selvittää Palveluyritys Oy:n Helsingin myyntiosaston tiedon siirtämisen foorumien nykytilanne myyntipäällikön näkökulmasta. Lisäksi tutkimuksella etsitään keinoja tehostaa hiljaisen tiedon siirtämistä Palveluyritys Oy:n Helsingin myyntiosastolla. Tutkimuksessa käytetään laadullista tutkimusmenetelmää ja teoriaohjaavaa sisällön analyysiä.

Co-creating value with customers as a new approach of entering new market

Global trends associated with development of information technology, globalization, industrial and economic changes are influencing on company and customer domains and thus transforming company-customer relationship. The company centric paradigm with a strong product focus shifts to a customer oriented one with a strong emphasis on customer collaboration. As a result, the customer role changes from a passive observer to an active player. Moreover, global trends contribute to transformation of competitive environment making it tougher and simplifying an access to resources previously considered as unique. All that factors push the companies towards cooperation with customers in order to identify unarticulated needs and finding the best possible solution to existing customer problems. The Master’s Thesis is done for Outotec (Lappeenranta) which considers extension of dewatering business in Russian coal market. Research aims to identify key features of coal preparation and dewatering of fine coal and tailings in Russian preparation plants; analyze the state of Russian coal market and evaluate market potential for Outotec dewatering solutions. The study has a qualitative nature and implements an action research methodology that involves both creation of knowledge and introduction of changes into the system. The base for taking actions is formed by theoretical framework that targets on describing company - customer interaction and has selected co-creation as the most appropriate method of customer involvement. The integration of co-creation approach into an action research cycle allows not only fulfilling the research objectives but also facilitates organizational learning and intraorganizational collaboration, assists in establishing customer contacts and making the first steps into the market, bringing new joint projects to the company and opening real business opportunities.

Improving the usability of extruded wood-plastic composites by using modification technology

Using cellulosic reinforcement to produce plastic composites is a globally growing trend. One of such materials are wood-plastic composites, which are an extensively studied group of materials for which the global industry is looking for new applications. Issues such as bondability, durability and fire resistance still require development to improve the usability of the wood-plastic composite material. Improvement of the usability of wood-plastic composites is studied in this thesis through the effects of using selected modification technology in wood and plastic industry. The applied modification methods are surface by mechanical abrasion and plasma, chemical impregnation of wood flour, and structural modification by the co-extrusion process. The study shows that the properties of WPC can be influenced by the selected modification methods. The selected methods are also found to be able to result as improvement in the properties of the material. The may also affect other than just the targeted properties of the end-product, either in a positive or a negative manner. Therefore modification as performance improvement should be considered as a caseby- case study. Introducing WPC materials for new applications can be done by using modification technology. Structuralmodification can possibly be used to reduce material costs of the modified WPC material.

Trukkitraktorin rungon suunnittelu ja laskenta

Tässä työssä suunniteltiin lappeenrantalaisen Astex Oy:n tilauksesta liikkuvan työkoneen runkorakenne. Työ tehtiin Lappeenrannan teknillisen yliopiston teräsrakenteiden laboratoriossa. Suunniteltava rakenne kuului linkkuohjattuun, noin 5000 kg painoiseen trukkitraktoriin. Lähtökohtana rakenteen suunnittelulle olivat tilaajan asettamat rakenteen geometriaan ja suorituskykyyn liittyvät reunaehdot ja rajoitteet. Uuden rakenteen suunnittelussa hyödynnettiin myös tilaajatahon kehittelemää vastaavan tyyppistä prototyyppirakennetta. Rakenteen suunnitteluprosessi koostui neljästä eri vaiheesta. Suunniteltavan rakenteen lähtökohtana olleelle prototyyppirakenteelle suoritettiin koneen käytönaikaisia venymäliuskamittauksia rakenteen kuormitushistorian selvittämiseksi. Mittauksista saatujen tulosten perusteella määritettiin kuormitukset uudelle suunniteltavalle rakenteelle. Määritettyjä kuormituksia hyödyntäen ideoitiin, suunniteltiin ja mallinnettiin uusi tilaajan vaatimuksia vastaava rakenne. Uudelle rakenteelle suoritettiin lujuusanalyysit FE-analyysiä hyödyntäen. Uuden rakenteen suunnittelussa kiinnitettiin huomiota rakenteen hyvään valmistettavuuteen ja suunniteltiin rakenneratkaisut tilaajataholle mahdollisimman optimaalisiksi. Suunnittelu- ja mallinnustyö tehtiin Solidworks 2014 ohjelmistolla. Rakenteen lujuustekniset tarkastelut sisälsivät rakennedetaljien analyyttistä mitoitusta ja laskentaa. FE-laskennalla selvitettiin rakenteen ääri- ja väsymiskestävyys. Laskenta sisälsi koko rakenteen globaaleja tarkasteluja, sekä eri kriittisten rakennedetaljien yksityiskohtaisempia analyysejä. FE-laskennan pääpaino oli rakenteen väsymisanalyyseissä, jotka toteutettiin Hot-Spot- ja särönkasvumenetelmillä. Rakenteen FE-analyysien suorittamisessa käytettiin Femap, NxNastran ja Abaqus-ohjelmistoja.

Learning information technology business in a changing industry landscape. Introducing Team Entrepreneurship in Renewing Bachelor Education in Renewing Bachelor Education in Information

Speed, uncertainty and complexity are increasing in the business world all the time. When knowledge and skills become quickly irrelevant, new challenges are set for information technology (IT) education. Meta-learning skills – learning how to learn rapidly - and innovation skills have become more essential than single technologies or other specific issues. The drastic changes in the information and communications technology (ICT) sector have caused a need to reconsider how IT Bachelor education in Universities of Applied Sciences should be organized and employed to cope with the change. The objective of the study was to evaluate how a new approach to IT Bachelor education, the ICT entrepreneurship study path (ICT-ESP) fits IT Bachelor education in a Finnish University of Applied Sciences. This kind of educational arrangement has not been employed elsewhere in the context of IT Bachelor education. The study presents the results of a four-year period during which IT Bachelor education was renewed in a Finnish University of Applied Sciences. The learning environment was organized into an ICT-ESP based on Nonaka’s knowledge theory and Kolb’s experiental learning. The IT students who studied in the ICT-ESP established a cooperative and learned ICT by running their cooperative at the University of Applied Sciences. The students (called team entrepreneurs) studied by reading theory in books and other sources of explicit information, doing projects for their customers, and reflecting in training sessions on what was learnt by doing and by studying the literature. Action research was used as the research strategy in this study. Empirical data was collected via theme-based interviews, direct observation, and participative observation. Grounded theory method was utilized in the data analysis and the theoretical sampling was used to guide the data collection. The context of the University of Applied Sciences provided a good basis for fostering team entrepreneurship. However, the results showed that the employment of the ICT-ESP did not fit into the IT Bachelor education well enough. The ICT-ESP was cognitively too tough for the team entrepreneurs because they had two different set of rules to follow in their studies. The conventional courses engaged lot of energy which should have been spent for professional development in the ICT-ESP. The amount of competencies needed in the ICT-ESP for professional development was greater than those needed for any other ways of studying. The team entrepreneurs needed to develop skills in ICT, leadership and self-leadership, team development and entrepreneurship skills. The entrepreneurship skills included skills on marketing and sales, brand development, productization, and business administration. Considering the three-year time the team entrepreneurs spent in the ICT-ESP, the challenges were remarkable. Changes to the organization of IT Bachelor education are also suggested in the study. At first, it should be admitted that the ICT-ESP produces IT Bachelors with a different set of competencies compared to the conventional way of educating IT Bachelors. Secondly, the number of courses on general topics in mathematics, physics, and languages for team entrepreneurs studying in the ICTESP should be reconsidered and the conventional course-based teaching of the topics should be reorganized to support the team coaching process of the team entrepreneurs with their practiceoriented projects. Third, the upcoming team entrepreneurs should be equipped with relevant information about the ICT-ESP and what it would require in practice to study as a team entrepreneur. Finally, the upcoming team entrepreneurs should be carefully selected before they start in the ICT-ESP to have a possibility to eliminate solo players and those who have a too romantic view of being a team entrepreneur. The results gained in the study provided answers to the original research questions and the objectives of the study were met. Even though the IT degree programme was terminated during the research process, the amount of qualitative data gathered made it possible to justify the interpretations done.

The radio frequency identification technology in the supply chain management: a case of a big logistics company

Nowadays global business trends force the adoption of innovative ICTs into the supply chain management (SCM). Particularly, the RFID technology is on high demand among SCM professionals due to its business advantages such as improving of accuracy and veloc-ity of SCM processes which lead to decrease of operational costs. Nevertheless, a question of the RFID technology impact on the efficiency of warehouse processes in the SCM re-mains open. The goal of the present study is to experiment the possibility of improvement order picking velocity in a warehouse of a big logistics company with the use of the RFID technology. In order to achieve this goal the following objectives have been developed: 1) Defining the scope of the RFID technology applications in the SCM; 2) Justification of the RFID technology impact on the SCM processes; 3) Defining a place of the warehouse order picking process in the SCM; 4) Identification and systematization of existing meth-ods of order picking velocity improvement; 5) Choosing of the study object and gathering of the empirical data about number of orders, number of hours spent per each order line daily during 5 months; 6) Processing and analysis of the empirical data; 7) Conclusion about the impact of the RFID technology on the speed of order picking process. As a result of the research it has been found that the speed of the order picking processes has not been changed as time has gone after the RFID adoption. It has been concluded that in order to achieve a positive effect in the speed of order picking process with the use of the RFID technology it is necessary to simultaneously implement changes in logistics and organizational management in 3PL logistics companies. Practical recommendations have been forwarded to the management of the company for further investigation and procedure.

The Brazilian investment in science and technology

An analysis of Brazilian federal expenditures in science and technology is presented is this study. The 1990-1999 data were compiled from records provided by two federal agencies (MCT and CNPq) responsible for managing most of the national budget related to these activities. The results indicate that the federal investments in Brazilian science and technology stagnated during the last decade (US$ 2.32 billion in 1990, US$ 2.39 billion in 1996, and US$ 2.36 billion in 1999). In contrast, a great increase in private investments in research was acknowledged both by industry and by the government during the same period, from US$ 2.12 to US$ 4.64 billion. However, this investment did not result in an increase in invention patents granted to residents (492 in 1990 and only 232 in 1997) or in a reduction of patent costs. Despite this unfavorable scenario, the number of graduate programs in the country has increased two-fold in the last decade and the contribution of Brazilians to the database of the Institute for Scientific Information has increased 4.7-fold from 1990 (2,725 scientific publications) to 2000 (12,686 scientific publications). Unstable federal resources for science, together with the poor returns of private resources in terms of developing new technologies, may jeopardize the future of Brazilian technological development.