999 resultados para Enterprise archives
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1940 (A15)-1942 (A17).
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1935 (A10)-1936 (A11).
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1932 (A7).
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1929 (A4).
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1926 (A1).
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1937 (A12)-1938 (A13).
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1939 (A14).
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1933 (A8).
Resumo:
Information technology service management has become an important task in delivering information for management purposes. Especially applications containing information for decision making need to be agile and ready for changes. The aim of this study was to find a solution for successful implementation of an ITIL based change management process to enterprise resource management applications managed by the target organization. Literature review of the study introduces frameworks that are important for success of an IT project implementation. In addition an overview of ITIL and ITIL based change management process is presented. The result of the study was a framework of actions that are needed to accomplish to be successful in change management process implementation. It was noticed that defining success criterions, critical success factors and success measures is important for achieving the goals of the implementation project.
