The development of 'soft' strategic indicators for international client satisfaction

Despite the increasing significance of the construction industry as an emerging sector of the Australian economy, there is inadequate research performed on construction design firms in terms of theoretical and empirical foundations. Although past research has identified the barriers and success factors for firm market entry, evidence suggests that to date no research has explicitly explored the sustainability of construction design firms in international markets. SMEs and their approach to firm internationalisation differ significantly from large manufacturing firms and a vast majority of construction design firms operate as SMEs. This paper develops a sustainable business model for construction design SMEs, which rely upon the development of clear Client Following (CF) versus Market Seeking (MS) strategies to support internal firm strategic and operational management. The understanding of these strategies is vital as the application of either will shape the design management approach of firms, which would in turn impact on the sustainability of these firms in foreign markets. Long-term sustainability of firms in international markets relies heavily upon client satisfaction. Client and project team participants’ communication during various design processes has often been problematic and the added difficulty of communicating across international boundaries further compounds the problem of capturing and maintaining client’s requirements. Therefore this paper develops a model for business sustainability of Australian construction design firms working in international markets by exploring factors that affect client satisfaction across international boundaries, through the development of business performance indicators. These include not only the critical financial capital but also other ‘softer’ indicators, namely: social, cultural and intellectual capital. These act as a firm’s measure of success and the acquisition of this type of capital will provide significant advantages to firms’ success, hence sustainability in international markets.

Dissociations between implicit and explicit memory in children : the role of strategic processing and the knowledge base

A review of the literature shows that explicit memory develops substantially from three years of age to adulthood, while implicit memory remains stable across this age range. Previously, this developmental dissociation has been attributed to different memory systems, or to confounds with perceptual vs. conceptual processing. Prompted by an alternative developmental framework, the experiments reported here provide evidence against both interpretations. Instead, it will be argued that (a) the implicit - explicit developmental dissociation reflects differences in strategic processing (strategy use and metamemory) across childhood and (b) that implicit memory can show development if a child's knowledge base in the tested domain is developing with age.

Strategic concealment of sexual identity in an estrildid finch

One explanation for the evolution of sexual monomorphism is the sexual indistinguishability hypothesis, which argues that in group-living species individuals might benefit by concealing their sex to reduce sexual competition. We tested this hypothesis in long-tailed finches Poephila acuticauda. Males and females could not be reliably distinguished morphologically or by analysis of the reflectance spectra (300-700 nm) from the plumage and bill. Males seemed unable to distinguish the sex of an unfamiliar individual in the absence of behavioural cues; they were equally likely to court and copulate with unfamiliar males and females but rarely courted familiar males. Here we report the first experimental evidence that sexual monomorphism enables strategic concealment of sex. Males were more likely to reveal their sex when faced with a solitary unfamiliar individual than a group of unfamiliar individuals. When encountering an unfamiliar male that revealed his sex, subordinate males were more likely to conceal their sex than dominant males.