O impacto dos factores humanos na segurança em cuidados de saúde : contribuição para uma revisão da literatura

RESUMO - A segurança dos doentes é, actualmente, um princípio fundamental dos cuidados de saúde. Apesar desta realidade, cada ponto no processo de prestação de cuidados contém um certo grau de insegurança inerente. Os eventos adversos podem resultar de problemas na prática, produtos, processos ou sistemas. A melhoria da segurança do doente implica um esforço de todo um sistema complexo, envolvendo uma ampla gama de acções de melhoria do desempenho, segurança e gestão ambiental de risco, incluindo, entre outras prioridades, a prática de cuidados de saúde em ambiente seguro e com a melhor qualidade. É sabido que todos os anos morrem nos hospitais portugueses, cerca de três mil pessoas, devido a erros cometidos pelos profissionais de saúde. Compreender o erro humano e intervir de forma adequada nas suas causas, implica, muito mais que uma avaliação do facto em si, mas uma avaliação de toda a estrutura onde é passível de ocorrer um erro. São inúmeros os factores que estão relacionados com esta temática, sendo os factores humanos, aqueles que poderão merecer alguma reflexão, pois são ainda algo omitidos nas orientações de gestão e nas considerações de chefias. Assim sendo, pretende-se que, com este projecto de investigação, através de uma revisão da literatura, sejam identificados os vários factores humanos que influenciam o desempenho dos profissionais de saúde, envolvidos na prestação directa de cuidados. Estes factores reflectem-se na segurança dos cuidados de saúde e na melhoria da qualidade prestados nas instituições de saúde. Face aos resultados conclusivos após a revisão de literatura, é verificado que os factores humanos que influenciam o desempenho dos profissionais de saúde são: comunicação e partilha de informação; conhecimento e formação; liderança; trabalho em equipa; cultura de segurança e aprendizagem; carga de trabalho; exigências físicas e ambiente de trabalho. É esperado que o contributo deste trabalho promova o conhecimento em torno desta temática e que se apresente como o início de uma aposta na valorização, cada vez mais importante, mas ainda limitada, destes valores intangíveis da gestão – os factores humanos. ----------------------------------- ABSTRACT - Patient safety is, nowadays, a fundamental principle of health care. Despite this fact, each point in the process of care contains an inherent degree of uncertainty. Adverse events may result from problems in practice, products, processes or systems. Improving patient safety requires an effort of a whole complex system, involving a wide range of measures to improve performance, safety and environmental risk management, including, among other priorities, the practice of health care in a safe environment and the best quality. It is known that every year die, in Portuguese hospitals, around three thousand people, due to mistakes made by health professionals. To understand human error and intervene as appropriate in their causes, it is required much more than an assessment of the fact itself, but an assessment of the whole structure where it is likely to occur. There are countless factors that are related to this issue, but human factors, those who may deserve some consideration, are still left out in management guidelines and supervisors considerations. Therefore, this research project seeks to determine, through a literature review, the identification of various human factors that influence the performance of healthcare providers involved in direct provision of care. The aim is also to know which factors are reflected in safety healthcare and how they are, in fact, crucial in the performance of professionals and in the promotion of quality and safety of the healthcare provided in healthcare institutions. Given the conclusive results after a review of literature, it is found that the human factors that influence the performance of health professionals are: communicating and sharing information, knowledge and training, leadership, teamwork, safety culture and learning; workload, physical demands and work environment. It is expected that this project may contribute to advance of the knowledge regarding this problem and be an essential tool to the beginning of a reliance on the development, increasingly important but still limited, of these intangibles management values – the human factors.

Percepção do estado de saúde da pessoa idosa institucionalizada

RESUMO: O envelhecimento da população portuguesa é um facto. Esta alteração da estrutura demográfica exige o investimento no conhecimento científico para que se conheçam as consequências a nível, económico, social, cultural, biológico, físico e, principalmente, a nível da saúde. Isto porque, é emergente que a sociedade tenha capacidade para responder às necessidades específicas das pessoas neste estádio de vida, tendo sempre por base o conceito de qualidade de vida. Este estudo teve como objectivo avaliar a percepção do estado de saúde da pessoa idosa institucionalizada. Foram nove as instituições participantes, denominadas por lares de idosos de residência permanente, onde se contou com uma amostra de 75 indivíduos entre os 66 e 100 anos, de ambos os sexos. Foram recolhidos dados através de uma caracterização sócio-demográfica, através do Mini Mental State e através do Questionário de auto-avaliação da saúde e do bem-estar físico (de Fonseca e Paúl, 1999). Os dados obtidos foram trabalhados numa perspectiva de estatística descritiva e estatística inferencial, nomeadamente com a análise do coeficiente de Spearman. A partir desta análise determinou-se que: a grande maioria da amostra designa como “aceitável” ou “fraca” a sua percepção da saúde, em geral; os dados sócio-demográficos, e a instituição a que cada indivíduo pertence não têm relação com a percepção do estado de saúde destas pessoas; existe relação significativa entre a percepção do estado de saúde das pessoas idosas institucionalizadas e a saúde dos seus pares, essencialmente quando se abordam itens relacionados com aspectos físicos; no que concerne aos hábitos de vida, não existe relação entre a percepção do estado de saúde das pessoas idosas e os hábitos tabágicos e os hábitos alcoólicos. Os dados obtidos nem sempre são os dados que se esperavam efectivamente, porém fazem sentido ao serem consolidados com a teoria.--------ABSTRACT: The aging of the Portuguese population is a reality. It is imperative that society has the capacity to face the specific necessities of those who are in this phase of their lives. Therefore, this change in the demographics requires investment in scientific knowledge in order to know the consequences at levels such as: the economic, social cultural, biological and physical, mainly related to health. The main purpose of this study has been to evaluate the perceptions of elderly people concerning their health conditions. There were nine institutions involved, which are referred to as nursing homes, and a sample of 75 people between 66 and 100 years-old, from both genders, cooperated. Data has been collected through social-demographic, Mini Mental State and also through the questionnaire of the self-evaluation of health and physical well-being (from Fonseca and Paúl, 1999). The obtained data was worked within a perspective of descriptive/ inference statistic. From this analysis, it was determined that the great majority of the sample describes their perception of health as “acceptable” or “weak”, in general; the social-demographic information and the institution to where each person belongs do not show a connection with their perception of their health condition; however, there seems to be a significant relation between an institutionalized elderly person´s perception of their health condition and their spouse’s health, mainly when related to physical issues. In as far as life styles are concerned, do not show a connection between elderly people’s perception of health and smoking habits and alcohol habits. The obtained data does not always match expectations; nevertheless they make sense when being complemented by the theory.

Iron Metabolism: From Health to Disease

Background Iron is vital for almost all living organisms by participating in a wide range of metabolic processes. However, iron concentration in body tissues must be tightly regulated since excessive iron may lead to microbial infections or cause tissue damage. Disorders of iron metabolism are among the most common human diseases and cover several conditions with varied clinical manifestations. Methods An extensive literature review on the basic aspects of iron metabolism was performed, and the most recent findings on this field were highlighted as well. Results New insights on iron metabolism have shed light into its real complexity, and its role in both healthy and pathological states has been recognized. Important discoveries about the iron regulatory machine and imbalances in its regulation have been made, which may lead in a near future to the development of new therapeutic strategies against iron disorders. Besides, the toxicity of free iron and its association with several pathologies has been addressed, although it requires further investigations. Conclusion This review will provide students in the fields of biochemistry and health sciences a brief and clear overview of iron physiology and toxicity, as well as imbalances in the iron homeostasis and associated pathological conditions.

An Exercise Program Improves Health-Related Quality of Life of Workers

Low back problems are associated with decreased quality of life. Specific exercises can improve quality of life, resulting in better professional performance and functionality. The purpose of this study was to evaluate the effect of following a 21-month exercise program on the quality of life of warehouse workers. The population included 557 male warehouse workers from a food distribution company in Oporto, Portugal. Upon application of the selection criteria, 249 workers were deemed eligible, which were randomized into two groups (125 in the intervention group and 124 in the control group). Then, subjects were asked to volunteer for the study, the sample being formed by 229 workers (112 in the intervention group and 117 in the control group). All subjects completed the SF-36 questionnaire prior to beginning the program and on the 11th and 21st months following it. The exercises were executed in the company facilities once a day for 8 min. Data were analyzed using SPSS® 17.0 for Windows®. After 11 months of following the exercise program, there was an increase in all scores for the experimental group, with statistically significant differences in the dimensions physical functioning (0.019), bodily pain (0.010), general health (0.004), and rolephysical (0.037). The results obtained at the end of the study (21 months) showed significant improvements in the dimensions physical functioning (p = 0.002), rolephysical (p = 0.007), bodily pain (p = 0.001), social functioning (p = 0.015), role-emotional (p = 0.011), and mental health (p = 0.001). In the control group all dimensions showed a decrease in mean scores. It can be concluded that the implementation of a low back specific exercise program has changed positively the quality of life of warehouse workers.

Relatório médico em imagiologia: estudo de práticas de criação e uso

Considerando como objeto de estudo o Relatório Médico em imagiologia, esta investigação encontra-se situada entre duas áreas do saber, a Ciência de Informação e as Ciências da Saúde (mais designadamente no âmbito da imagiologia). O Relatório Médico em imagiologia é um documento textual, físico e/ou digital, sigiloso, com caráter legal, que compreende informação médica relativa a um (ou vários) exame(s) médico(s) de um utente e que têm como principal objetivo fornecer dados/indicadores para o diagnóstico médico especializado. Com esta investigação, pretende-se posicionar o objeto de estudo, documentar a sua génese intelectual e material, refletir sobre todo o fluxo informacional do documento, revelar a importância das suas fases de produção e de normalização. Foram realizados levantamentos bibliográficos e abordagens reflexivas sobre a importância e produção do relatório médico, que depois foram cruzados com estudos de caso baseado em diferentes instituições, onde a experiência profissional do médico (produtor intelectual) e datilógrafo (produtor material) nos elucida sobre a temática apresentada e nos permitiu entender práticas e fluxos informacionais. No final do estudo analisamos o papel do datilógrafo como produtor material do relatório médico, salientando-se a sua consciência ética e profissional e sugerindo um conjunto de boas práticas no âmbito da elaboração e normalização de relatórios médicos em imagiologia.

Double coverage and demand for health care: Evidence from quantile regression

An individual experiences double coverage when he bene ts from more than one health insurance plan at the same time. This paper examines the impact of such supplementary insurance on the demand for health care services. Its novelty is that within the context of count data modelling and without imposing restrictive parametric assumptions, the analysis is carried out for di¤erent points of the conditional distribution, not only for its mean location. Results indicate that moral hazard is present across the whole outcome distribution for both public and private second layers of health insurance coverage but with greater magnitude in the latter group. By looking at di¤erent points we unveil that stronger double coverage e¤ects are smaller for high levels of usage. We use data for Portugal, taking advantage of particular features of the public and private protection schemes on top of the statutory National Health Service. By exploring the last Portuguese Health Survey, we were able to evaluate their impacts on the consumption of doctor visi

Sentido de coerência em pessoas com diabetes de tipo 2 : autocuidado e controlo metabólico

RESUMO - A diabetes mellitus é considerada um flagelo à escala mundial, não apenas por atingir milhões de pessoas, mas também porque se tem verificado um aumento da sua prevalência e, consequente-mente, das suas complicações crónicas, que se traduzem no aumento dos gastos em saúde e, sobretudo, em sofrimento das pessoas com diabetes, seus familiares e comunidade. A prevenção das complicações crónicas da diabetes reside, sobretudo, na adopção de comporta-mentos saudáveis que, no dia-a-dia, se traduzem em competência no autocuidado. Assim, será importante conhecer em que medida o sentido de coerência – característica pessoal entendida como influenciadora das estratégias utilizadas face aos acontecimentos originadores de stress, com repercussões na saúde mental, bem como na saúde física – pode determinar a escolha de comportamentos de saúde e, por tal, possa considerar-se como um aspecto sobre o qual os pro-fissionais de saúde poderão investir em prole do seu fortalecimento e, consequentemente, garantir a facilitação do processo de adopção de comportamentos saudáveis. De acordo com o estudo transversal exploratório retrospectivo proposto ambiciona-se conhecer a relação entre o nível de sentido de coerência e o nível de autocuidado e de controlo metabólico, das pessoas com diabetes de tipo 2. Para tal investigação reconhece-se a pertinência da aplica-ção da escala de avaliação do sentido de coerência – Questionário Orientação para Viver (Nunes, 1999), da escala de avaliação do autocuidado com a diabetes – Escala de Avaliação das Activida-des de Autocuidado com a Diabetes (Bastos, Severo e Lopes, 2007) e do Formulário de Controlo Metabólico na Diabetes (European Society of Cardiology e European Association for the Study of Diabetes cit. por Direcção-Geral da Saúde, 2007), numa amostra constituída por 391 pessoas com diabetes de tipo 2, seleccionadas por amostragem aleatória estratificada proporcional, de entre os utentes inscritos nas 33 instituições de Cuidados de Saúde Primários, do distrito de Viana do Castelo --------------------------- ABSTRACT - Diabetes mellitus is considered a global scourge, not only for reaching millions of people, but also because there has been an increase in its prevalence and, consequently, its chronic complications, which translate into increased spending on health and especially in the suffering of people with diabetes, their families and community. The prevention of chronic complications of diabetes includes adoption healthy behaviors that on the day to day, translate into competence in self-care. Therefore it is important to know how far the sense of coherence – understood as influential personal characteristic of the strategies used by the events originators of stress, affecting the mental health and physical health – may determine the choice of health behaviors and, as such, can be considered as an aspect about which health pro-fessionals will invest in strengthening their offspring and thus ensure the facilitation of the process of adopting healthy behaviors. According to the proposed retrospective exploratory cross-sectional study aims to discover the relationship between the level of sense of coherence and level of self-care and metabolic control on people with type 2 diabetes. For this research recognizes the appropriateness of applying the rating scale of sense of coherence – Questionário Orientação para Viver (Nunes, 1999), the rating scale of self-care in diabetes – Escala de Avaliação das Actividades de Autocuidado com a Di-abetes (Bastos, Severo and Lopes, 2007) and the Formulário de Controlo Metabólico na Diabetes (European Society of Cardiology and European Association for the Study of Diabetes cit. por Di-recção-Geral da Saúde, 2007), a sample of 391 people with type 2 diabetes, selected by propor-tional stratified random sampling from among registered users in 33 institutions of Primary Health Care, on district of Viana do Castelo.

Economias de escala em centros hospitalares

RESUMO - Perante o actual contexto de contenção de gastos no sector da saúde e consequente preocupação com a eficiência do sistema, tem‐se assistido a mudanças várias no modelo de gestão e organizacional do sistema de saúde. Destaca‐se a alteração da estrutura hospitalar, com vista à racionalização dos seus recursos internos, onde as fusões hospitalares têm assumido um papel determinante. Em Portugal, nos últimos 10 anos, assistiu‐se a uma significativa redução do número de hospitais (de sensivelmente 90 para 50 unidades), exclusivamente através das fusões e sem quaisquer alterações no número de estruturas físicas existentes. Não obstante os argumentos justificativos desta reforma, a avaliação dos objectivos implícitos é insuficiente. Neste âmbito, pretendeu‐se com este estudo contribuir para a análise do impacte da criação de centros hospitalares na redução de gastos, isto é, verificar se a consolidação e consequente reengenharia dos processos produtivos teve consequencias ao nível da obtenção de economias de escala. Para esta análise usou‐se uma base de dados em painel, onde se consideraram 75 hospitais durante 7 anos (2003‐2009), número que foi reduzindo ao longo do período em análise devido às inúmeras fusões já referidas. Para avaliar os ganhos relativos às fusões hospitalares, ao nível da eficiência técnica e das economias de escala, recorreu‐se à fronteira estocástica especificada função custo translog. Estimada a fronteira, foi possível analisar três centros hospitalares específicos, onde se comparou o período pré‐fusão (2005‐2006) com o período após a fusão (2008‐2009). Como variáveis explicativas, relativas à produção hospitalar, considerou‐se o número de casos tratados e os dias de internamento (Vita, 1990; Schuffham et al., 1996), o número de consultas e o número de urgências, sendo estas variáveis as mais comuns na literatura (Vita, 1990; Fournier e Mitchell, 1992; Carreira, 1999). Quanto à variável dependente usou‐se o custo variável total, que compreende o total de custos anuais dos hospitais excepto de imobilizado. Como principais conclusões da investigação, em consequência da criação dos centros hospitalares, são de referir os ganhos de escala na fusão de hospitais de reduzida dimensão e com mais serviços complementares. --------ABSTRACT - Driven by the current pressure on resources induced by budgetary cuts, the Portuguese Ministry of Health is imposing changes in the management model and organization of NHS hospitals. The most recent change is based on the creation of Hospital Centres that are a result of administrative mergers of existing hospitals. In less than 10 years the number of hospitals passed from around 90 to around 50, only due to the mergers and without any change in the existing number of physical institutions. According to the political discourse, one of the main goals expected from this measure is the creation of synergies and more efficiency in the use of available resources. However, the merger of the hospitals has been a political decision without support or evaluation of the first experiments. The aim of this study is to measure the results of this policy by looking at economies of scale namely through reductions in the expenditures, as expected and sought by the MoH. Data used covers 7 years (2003‐2009) and 75 hospitals, number that has been reduced my the enoumerous mergers during the last decade. This work uses a stochastic frontier analysis through the translog cost function to examine the gains from mergers, which were decomposed into technical efficiency and economies of scale. It was analised these effects by the creation of three specific hospital centers, using a longitudinal approach to compare the period pre‐merger (2003‐2006) with the post‐merger period (2007‐09). To measure changes in inpatient hospital production volume and length of stay are going to be considered as done by Vita (1990) and Schuffham et al. (1996). For outpatient services the number of consultations and emergencies are going to be considered (Vita, 1990; Fournier e Mitchell, 1992; Carreira, 1999). Total variable cost is considered as the dependent variable explained the aforementioned ones. After a review of the literature results expected point to benefits from the mergers, namely a reduction in total expenditures and in the number of duplicated services. Results extracted from our data point in the same direction, and thus for the existence of some economies of scale only for small hospitals.

Health care marketing: the theory of planned behavior applied to patients' choise between private and public providers in the portuguese health care system.

Dissertation submitted in partial fulfillment of the requirements for degree of Master in Statistics and Information Management.

Importance of hand germ contamination in health-care workers as possible carriers of nosocomial infections

The importance of hands in the transmission of nosocomial infection has been world wide admitted. However, it is difficult to induce this behavior in health-care workers. The aim of the present work was to point out the importance of hand bacteria colonization, the influence of hand washing and of patient physical examination. One hundred health-care workers were randomly divided in two groups: Group A without hand washing previous to patient physical examination or handling (PPE); group B with hand washing previous to PPE. Direct fingerprint samples in Columbia agar before and after PPE were obtained. The colonies were counted and identified by conventional techniques, and antibiograms according to NCCLS were performed. Before PPE group A participants showed a high number of bacteria regarding group B participants (73.9 Vs 20.7; p < 0.001); 44 out of 50 participants were carriers of potentially pathogen bacteria. No group B participants were carriers of potential pathogen bacteria before PPE. The latter group showed an increase in number of bacteria after PPE (20.7 CFU (before) Vs 115.9 CFU (after); p < 0.001). Sixteen group B participants were contaminated after PPE with potential pathogens such as S. aureus (50% of them meticillin resistant); Escherichia coli, Pseudomonas aeruginosa and Enterococcus faecalis, half of them multiresistant. We can conclude on the importance of these results to implement educational programs and to provide the health-care workers with the proper commodities to fulfill this practice.

Advantages of the rapid HIV-1 test in occupational accidents with potentially contaminated material among health workers

In occupational accidents involving health professionals handling potentially contaminated material, the decision to start or to continue prophylactic medication against infection by Human Immunodeficiency Virus (HIV) has been based on the ELISA test applied to a blood sample from the source patient. In order to rationalize the prophylactic use of antiretroviral agents, a rapid serologic diagnostic test of HIV infection was tested by the enzymatic immunoabsorption method (SUDS HIV 1+2, MUREX®) and compared to conventional ELISA (Abbott HIV-1/ HIV-2 3rd Generation plus EIA®). A total of 592 cases of occupational accidents were recorded at the University Hospital of Ribeirão Preto from July 1998 to April 1999. Of these, 109 were simultaneously evaluated by the rapid test and by ELISA HIV. The rapid test was positive in three cases and was confirmed by ELISA and in one the result was inconclusive and later found to be negative by ELISA. In the 106 accidents in which the rapid test was negative no prophylactic medication was instituted, with an estimated reduction in costs of US$ 2,889.35. In addition to this advantage, the good correlation of the rapid test with ELISA, the shorter duration of stress and the absence of exposure of the health worker to the adverse effects of antiretroviral agents suggest the adoption of this test in Programs of Attention to Accidents with Potentially Contaminated Material.