Efficient installed base information management and utilization in global after sales service business

This Master´s thesis explores how the a global industrial corporation’s after sales service department should arrange its installed base management practices in order to maintain and utilize the installed base information effectively. Case company has product-related records, such as product’s lifecycle information, service history information and information about product’s performance. Information is collected and organized often case by case, therefore the systematic and effective use of installed base information is difficult also the overview of installed base is missing. The goal of the thesis study was to find out how the case company can improve the installed base maintenance and management practices and improve the installed base information availability and reliability. Installed base information management practices were first examined through the literature. The empirical research was conducted by the interviews and questionnaire survey, targeted to the case company’s service department. The research purpose was to find out the challenges related to case company´s service department’s information management practices. The study also identified the installed base information needs and improvement potential in the availability of information. Based on the empirical research findings, recommendations for improve installed base management practices and information availability were created. Grounding of the recommendations, the case company is suggested the following proposals for action: Service report development, improving the change management process, ensuring the quality of the product documentation in early stages of product life cycle and decision to improve installed base management practices.

Kriittisen uskontotieteen esittely kärsii kielivirheistä

Kirjallisuusarvostelu

Perus- ja soveltava tutkimus tiedepolitiikan luokittelukategorioina ja retorisina resursseina

Referee-artikkeli

Maitikkauute-aineiden vaikutus tervasroson (Cronartium flaccidum ja Peridermium pini) rihmastoviljelmien kasvuun keinoalustoilla

Seloste artikkelista: Effects of Melampyrum extracts on the growth of axenic cultures of Cronartium flaccidum and Peridermium pini / Juha Kaitera & Heikki Nuorteva. - Julkaisussa: Silva Fennica 44 (2010) : 2, s. 197-202.

Kirjallisuutta

Kirjallisuusarvostelu

Trakeidien poikkileikkausdimensiot männyssä : jakaumia ja vertailu kuuseen

Seloste artikkelista: Havimo, M., Rikala, J., Sirviö, J. & Sipi, M. 2009. Tracheid cross-sectional dimensions in Scots pine (Pinus sylvestris) – distributions and comparison with Norway spruce (Picea abies). Silva Fennica 43 (4) : 681–688.

Maantieteen rytmit

Kirjallisuusarvostelu

Uusia näkökulmia sisällissotaan

Kirjallisuusarvostelu

Naisten ja lasten sota

Kirjallisuusarvostelu