La normativa d'assegurament de la qualitat ISO 9000: impacte a les empreses de Catalunya

Durant aquests darrers anys hem pogut veure com el concepte de qualitat apareixia amb molta força a casa nostra. En l'àmbit empresarial i possiblement degut a la influència que ha tingut la implicació de les grans empreses en tot aquest moviment, o potser només a la creixent competència de les empreses estrangeres, el petit i mitjà empresari del nostre país s'ha vist obligat a obrir les portes de casa seva al que podríem definir com a la "Cultura de la Qualitat". És evident que en aquesta entrada l'administració també hi ha pres part. Ara bé, sovint aquest missatge a favor de la qualitat ha estat "disfressat" de la tant coneguda normativa ISO 9000. Poc a poc, sota aquestes sigles la gent s'ha fet la distorsionada idea de que això vol dir qualitat i tot el que surti d'això és sinònim de mala qualitat. Així doncs, val realment la pena la implicació en el compliment d'aquestes normes? És realment per això pel que la majoria de les petites i mitjanes empreses del nostre entorn s'han implicat en l'assegurament de la qualitat segons la ISO 9000? I més encara, una vegada han aconseguit el certificat de qualitat n'estan realment satisfetes de les millores que han tingut? O la única millora important és la de la imatge externa de l'empresa? La recerca d'una resposta amb base científica és la que porta al desenvolupament del present treball, omplint el buit que hi ha actualment entre els treballs teòrics i la realitat. Aquesta tesi vol esbrinar quin ha estat l'impacte que hi ha hagut a les empreses catalanes degut a la implicació en la normativa d'assegurament de la qualitat ISO 9000. El mètode de recerca es basarà en una anàlisi de les dades que es recullin d'un treball empíric a realitzar en petites i mitjanes empreses de les comarques de Catalunya. Al primer capítol es defineix exactament quin és l'objectiu d'aquest treball de recerca. Al capítol dos es pot trobar una perspectiva del que ha estat la qualitat en la història i de la gent que ha fet possible que prengués la importància que ara té. La normativa d'assegurament de la qualitat ISO 9000, marc de treball d'aquesta tesi es mereix un capítol apart, el tres. A partir de les hipòtesis a contrastar, i la literatura sobre la gestió de la qualitat, al quart capítol es defineix com es portarà a terme es treball, quedant definit doncs quin serà el treball empíric que s'ha portat a terme. Al cinquè capítol es troben els resultats obtinguts del treball empíric, així com un anàlisi descriptiu d'aquests. Les hipòtesis plantejades es resolen al capítol sisè, mitjançant l'aplicació de la tècnica estadística denominada: "Anàlisi cluster". Aquesta tècnica permetrà veure per a quines agrupacions d'empreses es compleixen les hipòtesis i per quines no, realitzant-se així un estudi més concret de la situació. Finalment al capítol setè és on s'hi troben les conclusions d'aquest treball,analitzant-se també quines poden ser futures línies d'investigació en aquest camp.

L'evolució dels models de turisme litoral: el Regne Unit, la Costa brava i Cuba

La tesi es centra en una anàlisi prèvia de les implicacions de la teoria del cicle de vida aplicada a les destinacions turístiques pel geògraf canadenc Richard W. Butler (1982) i en un estudi del significat de l'aparició del postmodernisme i les seves repercussions en el turisme, a la vegada que es resegueix la història que ha fet possible l'aparició del turisme massificat de sol i platja. Tot això és la base teòrica imprescindible per poder estudiar empíricament les destinacions de Saltburn (Regne Unit), l'Estartit (Costa Brava) i Cayo Coco (Cuba), utilitzant el cicle de vida per escriure la seva història i veure les polítiques de desenvolupament i regeneració turística que s'han seguit i si aquestes es poden qualificar de postfordistes. La principal conclusió és que el concepte del cicle de vida es limita a ser una eina de diagnòstic a posteriori. El cicle de vida, com a instrument prescriptiu, no serveix. Es específic per a cada destinació, amb unes etapes i punts d'inflexió que només es poden establir en restrospectiva. El cicle de vida és una eina descriptiva molt útil per entendre l'evolució de les destinacions turístiques i els seus mercats, però vigilant de no caure en falses exploracions o perillosos determinismes.

Instrumentos para a Gestão Documental

Este trabalho de investigação partiu de uma necessidade pessoal em responder a algumas questões sentidas diariamente na execução das minhas tarefas de consultora na área das Ciências Documentais, nomeadamente no recurso aos instrumentos de gestão documental. Tendo já criado alguns instrumentos de gestão documental durante a execução das minhas tarefas, pretendo elaborar um ―manual‖ com propostas de modelos de todos os instrumentos de gestão documental existentes e necessários à execução de tarefas arquivísticas. Iniciamos o trabalho consultando a bibliografia existente e as recomendações emanadas da entidade nacional responsável pelo estabelecimento de políticas arquivísticas, a DGLAB. Este trabalho está estruturado em quatro capítulos. O primeiro apresenta a definição e os objetivos da gestão documental passando por uma breve exposição das questões atuais no âmbito da gestão documental, em Portugal, e ainda uma resumida cronologia da instituição dos Arquivos Nacionais, atual DGLAB. Seguindo-se o segundo capítulo, onde se definem os instrumentos de gestão documental e se faz uma caraterização de cada um, assim como uma análise de cada instrumento de gestão documental aconselhado pela DGLAB, sintetizando com um quadro os objetivos de cada um dos instrumentos documentais. No terceiro capítulo apresentamos a estrutura adotada para a elaboração do questionário que foi usado para recolher os dados relativos à utilização ou não dos instrumentos de gestão documental, nos arquivos dos organismos públicos e os respetivos dados obtidos. No último capítulo enumeram-se os instrumentos de gestão documental apresentando o conteúdo considerado importante na elaboração de cada um, os quais são dados a conhecer nos apêndices, um a um, dos quais salientamos o auto de eliminação, a guia de remessa, o manual de gestão documental, o relatório de avaliação de massas documentais acumuladas, o plano de preservação digital, entre outros. Concluímos que a Administração Pública conhece e sabe da existência da maioria dos instrumentos de gestão documental, nomeadamente os que consideram mais importantes à gestão do seu arquivo - guias de remessa, autos de eliminação e autos de entrega, os quais são também os aconselhados pela DGLAB. Realçamos também o facto de apenas uma diminuta quantidade de organismos possuírem uma portaria de gestão de documentos e o manual de gestão documental.

Execução e exploração de uma unidade de Turismo em espaço rural na modalidade de casas de campo

O turismo rural é um sector económico e social em pleno crescimento, o que justifica que um número cada vez maior de operadores, (nomeadamente promotores e investidores) comecem a interessar-se por este. No entanto, as organizações e as prestações do turismo rural sofrem de fraquezas crónicas, em matéria de definição da produção e de concretização da distribuição, ou seja, a forma como estas colocam os seus produtos no mercado é insuficiente. É conveniente, portanto, reflectir sobre o assunto e contribuir, mesmo que de uma forma modesta, para a alteração desta paisagem díspar para melhor responder às necessidades de desenvolvimento do mundo rural. Na maior parte dos casos o turismo rural reduz-se ao agro-turismo (acolhimento turístico nas explorações agrícolas), englobando o turismo verde, com locais tranquilos e alternativos ligados ao campo. Pretende-se que o turismo rural exista, se desenvolva, agrade, para que se distinga do turismo de massas. É por tudo isto que os citadinos cada vez mais ávidos de particularidades procuram o campo, a natureza e a ruralidade que são locais seguros e tranquilizadores. Neste contexto, surgem novas unidades de turismo em espaço rural e actividades de complementaridade, como a Unidade Casa da Fonte Velha, objecto do presente projecto, contribuindo para o reforço da oferta turística local e regional, assim como para um desenvolvimento económico, social e ambiental do concelho onde se insere.

Frente a negras pasiones… una pasión negra: claves para entender la vigencia del pensamiento (afro) latinoamericanista de Juan Montalvo (Estudios)

El autor relee algunas propuestas culturales de los ensayos de Montalvo. Comienza por defender el rasgo de la polémica, en cuanto una herramienta estética y ética: la emplea con afán literario –en el mismo estilo de Sarmiento, González Prada, entre otros– y también como escritor vinculado a la política militante, para incentivar así a una audiencia poco letrada. En su pensamiento, señala oscilaciones entre ideas europeizantes, hispanoamericanistas y claramente latinoamericanistas. Hay coincidencias entre Montalvo y Pedro Henríquez Ureña al pensar lo latinoamericano, su noción se mueve entre aquella de lo nacional y del sujeto popular (vínculos con Martí y Bello). Considera a la nación como una totalidad cooperativa, en una propuesta anticolonial, de carácter republicano: donde prevalecieran la libertad de opinión, la fraternidad, y la democracia. Analiza las ideas de Montalvo sobre las masas populares, destacando el rasgo humanista en las acepciones de civilización y barbarie (que sería lo opuesto a la paz que se obtiene por el respeto y no por el miedo a los gobernantes o a la Iglesia). Montalvo aboga por la creación de un pueblo virtuoso a partir del trabajo y de un equilibrio entre la razón y los placeres, justifica la necesidad de la ilustración popular y de que un héroe guíe al pueblo (no que lo esclavice). Sin embargo, al momento de definir las clases sociales significativamente no considera las nociones de casta. Al referirse al pueblo afro, vuelve a sostener que es la esclavitud la que los coloca en una situación inferior, insistiendo en que no existe una inferioridad innata.

Processes influencing ozone levels in Alaskan forest fire plumes during long-range transport over the North Atlantic

A case of long-range transport of a biomass burning plume from Alaska to Europe is analyzed using a Lagrangian approach. This plume was sampled several times in the free troposphere over North America, the North Atlantic and Europe by three different aircraft during the IGAC Lagrangian 2K4 experiment which was part of the ICARTT/ITOP measurement intensive in summer 2004. Measurements in the plume showed enhanced values of CO, VOCs and NOy, mainly in form of PAN. Observed O3 levels increased by 17 ppbv over 5 days. A photochemical trajectory model, CiTTyCAT, was used to examine processes responsible for the chemical evolution of the plume. The model was initialized with upwind data and compared with downwind measurements. The influence of high aerosol loading on photolysis rates in the plume was investigated using in situ aerosol measurements in the plume and lidar retrievals of optical depth as input into a photolysis code (Fast-J), run in the model. Significant impacts on photochemistry are found with a decrease of 18% in O3 production and 24% in O3 destruction over 5 days when including aerosols. The plume is found to be chemically active with large O3 increases attributed primarily to PAN decomposition during descent of the plume toward Europe. The predicted O3 changes are very dependent on temperature changes during transport and also on water vapor levels in the lower troposphere which can lead to O3 destruction. Simulation of mixing/dilution was necessary to reproduce observed pollutant levels in the plume. Mixing was simulated using background concentrations from measurements in air masses in close proximity to the plume, and mixing timescales (averaging 6.25 days) were derived from CO changes. Observed and simulated O3/CO correlations in the plume were also compared in order to evaluate the photochemistry in the model. Observed slopes change from negative to positive over 5 days. This change, which can be attributed largely to photochemistry, is well reproduced by multiple model runs even if slope values are slightly underestimated suggesting a small underestimation in modeled photochemical O3 production. The possible impact of this biomass burning plume on O3 levels in the European boundary layer was also examined by running the model for a further 5 days and comparing with data collected at surface sites, such as Jungfraujoch, which showed small O3 increases and elevated CO levels. The model predicts significant changes in O3 over the entire 10 day period due to photochemistry but the signal is largely lost because of the effects of dilution. However, measurements in several other BB plumes over Europe show that O3 impact of Alaskan fires can be potentially significant over Europe.

Alkyl nitrates in outflow from North America over the North Atlantic during Intercontinental Transport of Ozone and Precursors 2004

This paper is based on alkyl nitrate measurements made over the North Atlantic as part of the International Consortium for Research on Atmospheric Transport and Transformation (ICARTT). The focus is on the analysis of air samples collected on the UK BAe-146 aircraft during the Intercontinental Transport of Ozone and Precursors (ITOP) project, but air samples collected on board the NASA DC-8 and NOAA WP-3D aircraft as part of a Lagrangian experiment are also used. The ratios between the alkyl nitrates and their parent hydrocarbons are compared with those expected from chemical theory. Further, a box model is run to investigate the temporal evolution of the alkyl nitrates in three Lagrangian case studies and compared to observations. The air samples collected during ITOP do not appear to be strongly influenced by oceanic sources, but rather are influenced by emissions from the N.E. United States and from Alaskan fires. There also appears to be a widespread common source of ethyl nitrate and 1-propyl nitrate other than from their parent hydrocarbons. The general agreement between the alkyl nitrate data and photochemical theory suggests that during the first few days of transport from the source region, photochemical production of alkyl nitrates, and thus ozone, had taken place. The observations in the more photochemically processed air masses are consistent with the alkyl nitrate production reactions no longer dominating the peroxy radical self/cross reactions. Further, the results also suggest that the rates of photochemical processing in the Alaskan smoke plumes were small.

Origins of dry air in the Tropics and Subtropics

The humidity in the dry regions of the tropical and subtropical troposphere has a major impact on the ability of the atmosphere to radiate heat to space. The water vapour content in these regions is determined by their ``origins'', here defined as the last condensation event following air masses. Trajectory simulations are used to investigate such origins using ERA40 data for January 1993. It is shown that 96% of air parcels experience condensation within 24 days and most of the remaining 4% originate in the stratosphere. Dry air masses are shown to experience a net pressure increase since last condensation which is uniform with latitude, while the median time taken for descent is 5 days into the subtropics but exceeds 16 days into the equatorial lower troposphere. The associated rate of decrease in potential temperature is consistent with radiative cooling. The relationship between the drier regions in the tropics and subtropics and the geographical localization of their origin is investigated. Four transport processes are identified to explain these relationships.

Lagrangian analysis of low level anthropogenic plume processing across the North Atlantic

The photochemical evolution of an anthropogenic plume from the New-York/Boston region during its transport at low altitudes over the North Atlantic to the European west coast has been studied using a Lagrangian framework. This plume, originally strongly polluted, was sampled by research aircraft just off the North American east coast on 3 successive days, and 3 days downwind off the west coast of Ireland where another aircraft re-sampled a weakly polluted plume. Changes in trace gas concentrations during transport were reproduced using a photochemical trajectory model including deposition and mixing effects. Chemical and wet deposition processing dominated the evolution of all pollutants in the plume. The mean net O3 production was evaluated to be -5 ppbv/day leading to low values of O3 by the time the plume reached Europe. Wet deposition of nitric acid was responsible for an 80% reduction in this O3 production. If the plume had not encountered precipitation, it would have reached the Europe with O3 levels up to 80-90 ppbv, and CO levels between 120 and 140 ppbv. Photochemical destruction also played a more important role than mixing in the evolution of plume CO due to high levels of both O3 and water vapour showing that CO cannot always be used as a tracer for polluted air masses, especially for plumes transported at low altitudes. The results also show that, in this case, an important increase in the O3/CO slope can be attributed to chemical destruction of CO and not to photochemical O3 production as is often assumed.

Large-scale context for the UK floods in summer 2007

This paper shows how the rainfall distribution over the UK, in the three major events on 13-15 June, 25 June and 20 July 2007, was related to troughs in the upper-level flow, and investigates the relationship of these features to a persistent large-scale flow pattern which extended around the northern hemisphere and its possible origins. Remote influences can be mediated by the propagation of large-scale atmospheric waves across the northern hemisphere and also by the origins of the air-masses that are wrapped into the developing weather systems delivering the rain to the UK. These dynamical influences are examined using analyses and forecasts produced by a range of atmospheric models.

Mechanisms of ocean heat uptake in a coupled climate model and the implications for tracer based predictions of ocean heat uptake

The distribution of tracers in the ocean is often taken as an indication of the ventilation pathways for oceanic water masses. It has been suggested that under anthropogenic forcing heat will be taken up into the interior of the ocean along isopycnal ventilation pathways. This notion is investigated by examining distributions of potential temperature and a passive anomaly temperature tracer in a coupled climate experiment where CO2 is increased at a rate of 2% per year. We show that interior temperature changes cannot be explained solely by passive tracer transport along isopycnals. Heat uptake is strongly affected by changes in circulation and has a substantial diapycnal component.

Airborne measurements of the spatial distribution of aerosol chemical composition across Europe and evolution of the organic fraction

The spatial distribution of aerosol chemical composition and the evolution of the Organic Aerosol (OA) fraction is investigated based upon airborne measurements of aerosol chemical composition in the planetary boundary layer across Europe. Sub-micron aerosol chemical composition was measured using a compact Time-of-Flight Aerosol Mass Spectrometer (cToF-AMS). A range of sampling conditions were evaluated, including relatively clean background conditions, polluted conditions in North-Western Europe and the near-field to far-field outflow from such conditions. Ammonium nitrate and OA were found to be the dominant chemical components of the sub-micron aerosol burden, with mass fractions ranging from 20--50% each. Ammonium nitrate was found to dominate in North-Western Europe during episodes of high pollution, reflecting the enhanced NO_x and ammonia sources in this region. OA was ubiquitous across Europe and concentrations generally exceeded sulphate by 30--160%. A factor analysis of the OA burden was performed in order to probe the evolution across this large range of spatial and temporal scales. Two separate Oxygenated Organic Aerosol (OOA) components were identified; one representing an aged-OOA, termed Low Volatility-OOA and another representing fresher-OOA, termed Semi Volatile-OOA on the basis of their mass spectral similarity to previous studies. The factors derived from different flights were not chemically the same but rather reflect the range of OA composition sampled during a particular flight. Significant chemical processing of the OA was observed downwind of major sources in North-Western Europe, with the LV-OOA component becoming increasingly dominant as the distance from source and photochemical processing increased. The measurements suggest that the aging of OA can be viewed as a continuum, with a progression from a less oxidised, semi-volatile component to a highly oxidised, less-volatile component. Substantial amounts of pollution were observed far downwind of continental Europe, with OA and ammonium nitrate being the major constituents of the sub-micron aerosol burden. Such anthropogenically perturbed air masses can significantly perturb regional climate far downwind of major source regions.

Observation and origin of an interannual salinity anomaly in the Mozambique Channel

A positive salinity anomaly of 0.2 PSU was observed between 50 and 200 m over the years 2000–2001 across the Mozambique Channel at a section at 17°S which was repeated in 2003, 2005, 2006, and 2008. Meanwhile, a moored array is continued from 2003 to 2008. This anomaly was most distinct showing an interannual but nonseasonal variation. The possible origin of the anomaly is investigated using output from three ocean general circulation models (Estimating the Circulation and Climate of the Ocean, Ocean Circulation and Climate Advanced Modeling, and Parallel Ocean Program). The most probable mechanism for the salinity anomaly is the anomalous inflow of subtropical waters caused by a weakening of the northern part of the South Equatorial Current by weaker trade winds. This mechanism was found in all three numerical models. In addition, the numerical models indicate a possible salinization of one of the source water masses to the Mozambique Channel as an additional cause of the anomaly. The anomaly propagated southward into the Agulhas Current and northward along the African coast.

Amount of substance and the proposed redefinition of the mole

There has been considerable discussion about the merits of redefining four of the base units of the SI, including the mole. In this paper, the options for implementing a new definition for the mole based on a fixed value for the Avogadro constant are discussed. They are placed in the context of the macroscopic nature of the quantity amount of substance and the opportunity to introduce a system for molar and atomic masses with unchanged values and consistent relative uncertainties.