Análisis de las necesidades del cliente y su satisfacción en la industria del mueble según las normas ISO 9000: un estudio de casos

[ES] La necesidad de determinar los requerimientos del cliente y satisfacerlos se ha convertido en el principal objetivo de las empresas. Gestionar esa actividad, comúnmente asociada al departamento de marketing, ha llegado a ser el fin de cualquier sistema de calidad, y por ende, del resto de departamentos de la organización. A través de un estudio de casos, este trabajo pretende identificar cuales son las prácticas de marketing habituales en la industria del mueble, y plantear un marco de actuación idóneo de acuerdo con los procedimientos establecidos en las normas de calidad ISO 9000:2000.

Contribution of Resource-Based View and Entrepreneurial Orientation on Small Firm Growth

[EN] This research provides a useful framework for identifying a small firms’ propensity to engage in entrepreneurial orientation. We examine the impact of the Entrepreneurial Orientation (EO) as a main resource and capability on small firm’ growth. The growth seems to come out as an important demonstration of the entrepreneurial orientation of small firms (Davidsson, 1989; Green and Brown, 1997; Janney and Gregory, 2006). Thus, this research builds on prior conceptual research that suggests a positive integration between entrepreneurial orientation and resource-based view. In the first instance, the research will focus on reviewing literature in the emerging area of entrepreneurial orientation as it applies to growth oriented small firms and resource-based view of the firm. Secondly, an empirical study was developed based on a stratified sample of small firms of manufacturing industry. Data were submitted to a multivariate statistical analysis and a linear regression model was performed in order to predict the influence of the resources and capabilities on small firms’ growth. In this sense, we consider the construct growth as a dependent variable and the ones relates with resources and capabilities (entrepreneur resources, firm resources, networks and EO) as independent variables. The research results suggest a set of resources and capabilities that promote the growth of the small firms. Also, the EO seems to have a predictive value on growth. Explaining variables related with resources and capabilities and EO were identified as essential in growth oriented small firms. It was still possible to conclude that the entrepreneurial firms which grew seem to have resources and develop more capabilities and take advantage in the search for those competences. This attitude reflects on the EO of the firm. This study has important implication for both researchers and practitioners. It highlights the necessity of firms to develop superior EO of all their members and also to invest on better resources and consequently superior capabilities as a way of reaching higher levels of growth. While previous authors have attempted to analyse certain aspects of this process (linkage between entrepreneurial orientation and growth), this research developed a framework that combines these and others factors (resource-based view) pertinent to growth oriented small firms. The results support the necessity to identify explicative variables of multiple levels to explain the growth of small firms. The adoption of an entrepreneurial orientation as an indispensable variable to the growth oriented small firms seems pertinent.

Soundings: the Newsletter of the Monterey Bay Chapter of the American Cetacean Society. 1992

(PDF contains 116 pages.)

用临界点理论讨论应变能加速释放现象和孕震区尺度

国家自然科学基金项目 (10 2 32 0 5 0 )

A remuneração variável como instrumento de gestão no Tribunal de Contas da União - TCU

Descreve e analisa o processo de implantação da remuneração variável no Tribunal de Contas da União (TCU). Os resultados da pesquisa indicam que o modelo de remuneração variável adotado pelo Tribunal cumpre os pré-requisitos para a sua implementação, ou seja, o planejamento estratégico e um programa estruturado de avaliação de desempenho. Entretanto, a adoção do sistema de remuneração variável no setor público é envolto em controvérsias e perpassa uma mudança cultural no serviço público brasileiro.

A disseminação seletiva da informação e a tecnologia RSS nas bibliotecas de tribunais em Brasília

Verifica a utilização do serviço de disseminação seletiva da informação (DSI) e a tecnologia RSS em bibliotecas de tribunais em Brasília. Propõe identificar como os serviços de referência de tais bibliotecas vêem a validade do serviço de disseminação seletiva e mais especificamente a tecnologia RSS como instrumentos para o desenvolvimento de novos produtos e serviços de informação com o foco nas necessidades do usuário. Os resultados obtidos demonstraram que os profissionais ainda veem utilidade do serviço de DSI, apesar de apenas duas das bibliotecas visitadas o utilizarem. Também foi possível verificar que os profissionais vislumbram a utilização da tecnologia RSS nos serviços de referência, apesar de nenhuma biblioteca visitada já ter pensado na utilização da tecnologia e os sites dessas bibliotecas ainda possuírem uma baixa disponibilização de serviços e utilização.

Carfentrazone-ethyl Pond Dissipation and Efficacy on Floating Plants

Carfentrazone-ethyl (CE) is a reduced risk herbicide that is currently being evaluated for the control of aquatic weeds. Greenhouse trials were conducted to determine efficacy of CE on water hyacinth ( Eichhornia crassipes (Mart.) Solms- Laub.), water lettuce ( Pistia stratiotes L.), salvinia ( Salvinia minima Baker) and landoltia (Landoltia punctata (G. Mey.) Les & D. J. Crawford ) . CE controlled water lettuce, water hyacinth and salvinia at rates less than the maximum proposed use rate of 224 g ha -1 . Water lettuce was the most susceptible to CE with an EC 90 of 26.9 and 33.0 g ha -1 in two separate trials. Water hyacinth EC 90 values were calculated to be 86.2 to 116.3 g ha -1 , and salvinia had a similar susceptibility to water hyacinth with an EC 90 of 79.1 g ha -1 . Landoltia was not adequately controlled at the rates evaluated. In addition, CE was applied to one-half of a 0.08 ha pond located in North Central, Florida to determine dissipation rates in water and hydrosoil when applied at an equivalent rate of 224 g ha -1 . The half-life of CE plus the primary metabolite, CE-chloropropionic acid, was calculated to be 83.0 h from the whole pond, and no residues were detected in water above the limit of quantification (5 μg L -1 ) 168 h after treatment. CE dissipated rapidly from the water column, did not occur in the sediment above the levels of quantification, and in greenhouse studies effectively controlled three species of aquatic weeds at relatively low rates.(PDF contains 6 pages.)

Selectivity of Metsulfuron Methyl to Six Common Littoral Species in Florida

Many Central Florida lakes, particularly those in the Kissimmee River watershed, are maintained 0.5 to 1.0 m lower than historic (pre-1960) levels during the summer hurricane season for flood control purposes. These lower water levels have allowed proliferation and formation of dense monotypic populations of pickerelweed ( Pontederia cordata L.) and other broadleaf species that out compete more desirable native grasses (Hulon, pers. comm., 2002). Due to the limited availability of data on the effects of metsulfuron methyl on wetland plants, particularly in Florida, the present study was carried out with the objective of testing its phytotoxicity on six wetland species, to determine the feasibility of its use for primary pickerelweed control.

De L'abus des nuditez de gorge

Tratando-se de obra anônima, De l'abus des nuditez gorge - diz o aviso "do impressor ao leitor" - foi ditada pelo zelo e piedade de um fidalgo francês que, passando por Flandres e vendo a maioria das mulheres se apresentarem com o colo e os ombros nus e assim se aproximarem do confessionário e até da mesa da comunhão, afirmou que se escandalizara bastante com este costume e prometeu enviar àquele país uma mensagem para mostrar o abuso e o desregramento de tal atitude. Assim, é atribuída a dois autores: Jacques Boileau (1635-1716) e Foulques de Neuilly (m. 1201). Foi catalogada pela Livrary of Congress sob o nome do primeiro, mas como assinala Barbier, é mais provável que tenha sido escrita por Foluques de Neuily, pároco de Beavais. Jacques Boileau foi um erudito francês, doutorado pela Sorbonne e autor de numerosas pequenas obras, todas em latim e sobre questões curiosas de teologia. Suas obras são, na maior parte, anônimas ou pseudônimas.

Lei geral da copa

Lei nº 12.663, de 5 de junho de 2012, que dispõe sobre as medidas relativas à Copa das Confederações Fifa 2013, à Copa do Mundo Fifa 2014 e à Jornada Mundial da Juventude 2013, que serão realizadas no Brasil; altera as Leis nos 6.815, de 19 de agosto de 1980, e nos 10.671, de 15 de maio de 2003; e estabelece concessão de prêmio e de auxílio especial mensal aos jogadores das seleções campeãs do mundo em 1958, 1962 e 1970

Relationship between water quality, watermilfoil frequency, and weevil distribution in the State of Washington

During the summer of 1997, we surveyed 50 waterbodies in Washington State to determine the distribution of the aquatic weevil Euhrychiopsis lecontei Dietz. We collected data on water quality and the frequency of occurrence of watermilfoil species within selected watermilfoil beds to compare the waterbodies and determine if they were related to the distribution E. lecontei . We found E. lecontei in 14 waterbodies, most of which were in eastern Washington. Only one lake with weevils was located in western Washington. Weevils were associated with both Eurasian ( Myriophyllum spicatum L.) and northern watermilfoil ( M. sibiricum K.). Waterbodies with E. lecontei had significantly higher ( P < 0.05) pH (8.7 ± 0.2) (mean ± 2SE), specific conductance (0.3 ± 0.08 mS cm -1 ) and total alkalinity (132.4 ± 30.8 mg CaCO 3 L -1 ). We also found that weevil presence was related to surface water temperature and waterbody location ( = 24.3, P ≤ 0.001) and of all the models tested, this model provided the best fit (Hosmer- Lemeshow goodness-of-fit = 4.0, P = 0.9). Our results suggest that in Washington State E. lecontei occurs primarily in eastern Washington in waterbodies with pH ≥ 8.2 and specific conductance ≥ 0.2 mS cm -1 . Furthermore, weevil distribution appears to be correlated with waterbody location (eastern versus western Washington) and surface water temperature.

EAEren eta Txinaren arteko harreman ekonomikoak: aukerak eta erronkak

Artikulu honen helburu nagusia da EAEren eta Txinaren arteko harreman ekonomikoak aztertzea: zein izan da harreman horien bilakaera eta zein egungo garrantzia? 80ko hamarkadatik Txinak lortu duen hazkunde ekonomiko biziaren eraginez bi ekonomien arteko loturak estutu egin dira: 2011n, EAEk Txinan erosi zuen bere guztizko inportazioen %5,3, eta Txinako merkatuan saldu zuen bere esportazio totalen %2,2. Halaber, gero eta enpresa gehiagok erabaki dute Txinan ezartzea. Argi dagoenez, Asiako Dragoi Handiaren hazkundeak aukerak eta erronkak dakartza herrialde garatu guztiontzat, eta EAEko ekonomiaren etorkizuna ere estuki lotuta egongo da inguru global berrian lehiakor izateko gaitasunarekin.