Material participante Cápsula ¿Cómo conseguir y conservar un buen socio?

Desarrollo empresarial y creación de empresa

Material participante taller

Desarrollo empresarial y creación de empresa

Material Pigmalion - Supera tus límites para crear empresa

Desarrollo empresarial y creación de empresa

Material Pigmalion - Supera tus límites para crear empresa

Desarrollo empresarial y creación de empresa

Material Taller 1 - Empresario Integral

Desarrollo empresarial y creación de empresa

Material Taller 2 - Empresa lista para competir

Desarrollo empresarial y creación de empresa

Material Taller 3 - Visión Integral de empresa 2009

Desarrollo empresarial y creación de empresa

Material Taller 4 - Gestión Comercial

Desarrollo empresarial y creación de empresa

Material Taller 5 - Gestión Administrativa 2009

Desarrollo empresarial y creación de empresa

Material Taller 6 - Gestión Financiera 2009

Desarrollo empresarial y creación de empresa

Management Material: Understanding the Contradictory Perspectives of Lower Level Managers in a Canadian Call Centre

Call centres have emerged during a time of rapid technological change and represent a form of ready employment for those seeking to replace or supplement "traditional" forms of employment. Call centre work is considered characteristic of the kinds of service work available in the new economy. This paper examines the experiences and practices of lower level managers in a call centre in southern Ontario. Findings are based on analysis of semi-structured interviews. The findings suggest that lower level managers resolve the contradictory social space they occupy by aligning themselves primarily with more powerful executives, in part because they know this might lead to increased job security. The implications of this trend for building a strong labour movement capable of combating neoliberal discourses regarding the need for work restructuring are discussed.