The importance of internship in hotel management: The case study of Esplanade Hotel in Zagreb

A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and Economics

Hotel industry: An answer to the emerging trends on the global demand side of tourism

This dissertation studies essentially how Millennials are changing the hotel industry, in the sense that new trends are emerging with this generation and hotels need to respond accordingly, in order to survive within their competitive industry. Emphasis is also given to Asian travellers, as the enlargement of these countries’ middle class populations is predicted, therefore making Asian travellers a valuable target for the hotel industry. To successfully target this segment, hoteliers need also to consider the cultural differences and aspirations that come together with the Asian travellers, and appropriately adapt their offer to them. I will then redirect this study to the city of Lisbon, the Portuguese capital, to analyse if Lisbon’s four and five-star hotel managers are aware of the new market trends, and to understand how they are changing their hotels in order to make them more attractive to Millennials and Asian travellers. Using a sample of 12 hotels (four and five-stars ratings), I have concluded that, although there is a notable undergoing process of adaptation to these guests, there is a long way ahead in order for Lisbon’s hotels to entirely please and retain millennial guests.

Catalogue des Tableaux modernes... tableaux anciens, objets d'art... oeuvres d'art du Japon et de la Chine... provenant de la collection V. (Vitta) Vente Hotel Drouot les 27 et 28 juni 1924

[Vente (Art). 1924-06-27 - 1924-06-28. Paris]

Plan of the Grand Central Hotel

Pre 1913 plan showing the Grand Central Hotel and Santorium Co. Ltd. on St. Paul Street, St. Catharines, Ont.

Chapman Park Hotel, Wilshire Boulevard, Los Angeles, 1934.

Chapman Park Hotel, Wilshire Boulevard between Mariposa and Alexandria Avenue, Los Angeles, 1934. Formerly named the Alexandria Hotel, it was built in 1906 and enlarged in 1909. The Santa Ysabel Land Company, controlled by Charles C. Chapman and his son, Stanley Chapman, purchased the hotel in 1930. It housed the United States women for the 1932 Olympics in Los Angeles.

Chapman Park Hotel, Wilshire Boulevard, Los Angeles, 1934

Chapman Park Hotel, Wilshire Boulevard between Mariposa and Alexandria Avenue, Los Angeles, 1934. Formerly named the Alexandria Hotel, it was built in 1906 and enlarged in 1909. The Santa Ysabel Land Company, controlled by Charles C. Chapman and his son, Stanley Chapman, purchased the hotel in 1930. It housed the United States women for the 1932 Olympics in Los Angeles.

Garden of the Chapman Park Hotel, Wilshire Boulevard, Los Angeles, 1935

Garden of the Chapman Park Hotel, Wilshire Boulevard between Mariposa and Alexandria Avenues, Los Angeles, 1935. Formerly named the Alexandria Hotel, it was built in 1906 and enlarged in 1909. The Santa Ysabel Land Company, controlled by Charles C. Chapman and his son, Stanley Chapman, purchased the hotel in 1930. It housed the United States women for the 1932 Olympics in Los Angeles.

Ismond's Hotel - Vignette

A vignette of Ismond's Hotel in Beamsville. Isaac Ismond is listed as proprietor.

Grand Central Hotel Blueprints

Plans are alterations to store fronts and rear elevation.

Menu - Hotel des Reservoirs Versailles

A menu from the Hotel Des Reservoirs with the date 9 June. There are some handwritten comments that include "Versailles" and "Note: One wing of this hotel occupied by German delegates to Peace Conference".

Four Seasons Hotel (Sheraton) records, 1974 – 1980, 1982, n.d.

The Four Seasons Sheraton is located on 5 acres of land in downtown Toronto, Ontario. It opened in October of 1972 as part of a joint venture with the Four Seasons chain. At that time, it was the second largest hotel in Toronto boasting 1,450 rooms. The hotel was advertised as a “city within a city”. The connection with the Four Seasons chain was severed in 1976 when Isadore Sharp (founder) sold his 49% share in the hotel.

Letter to S.D. Woodruff from J.J.B. at the National Hotel in East Saginaw, Michigan

Letter to S.D. Woodruff from J.J.B. at the National Hotel in East Saginaw, Michigan. The writer informs Mr. Woodruff that there is about 26,000 of first class board pine which was cut. Mr. Woodruff did not give a receipt to Barton and Bro., Jan. 20, 1880.

New Southern Hotel, St. Louis Missouri pamphlet

New Southern Hotel, St. Louis Missouri pamphlet, 1881.