A inteligência emocional na formação em gestão da saúde : estudo de caso e proposta de modelo de avaliação

RESUMO - Introdução: A Inteligência Emocional (IE) é considerada um factor preditivo de sucesso, mais significativo do que outros tipos de inteligência e o seu estudo tem recebido cada vez maior relevância com o objectivo de aumentar os níveis de desempenho em gestão (Goleman, 2009). O desenvolvimento da IE no âmbito da formação em gestão apresenta resultados contraditórios sendo necessário confirmar o potencial de desenvolvimento da IE em programas de formação específicos. Objectivos: Confirmar a importância da IE para a gestão da saúde e perceber o seu potencial de desenvolvimento em programas de formação específicos; analisar o módulo opcional de Emoção, Liderança e Coaching na Gestão em Saúde; e construir uma proposta de modelo que avalie se a participação nessa Unidade Curricular permite aumentar os níveis de IE. Metodologia: Realizou-se uma revisão da literatura, que permitiu ter acesso aos conceitos e teorias e, posteriormente, o estudo de caso do módulo opcional que permitiu compará-lo com outras teorias existentes. Finalmente, construiu-se uma proposta de modelo de avaliação da IE, com um desenho quasi-experimental. Conclusões: A IE é um factor essencial para o sucesso, principalmente na Gestão da Saúde, pelas características do mercado e das organizações. Os instrumentos de avaliação da IE com recurso à medição de competências são os que apresentam menos limitações. O peso do módulo opcional no Curso de Mestrado em Gestão da Saúde, é pouco significativo (3,33% dos ECTS) e apenas 36,6% dos alunos o frequentaram. A estrutura do módulo está alinhada com as directrizes de outras teorias, mas a sua curta duração poderá constituir uma limitação. Sugere-se a criação de apoio tutorial individualizado e prolongado. O modelo de avaliação proposto representa a primeira tentativa de avaliação do desenvolvimento da IE na formação em Gestão da Saúde em Portugal e a sua aplicação permitiria a o aprimoramento do potencial de desenvolvimento das competências dos gestores. ---------------------------------- ABSTRACT - Introduction: Emotional Intelligence (EI) is the most predictive factor of success when compared with other types of intelligence. Since it is believed to increase performance levels, EI study has been given more relevance (Goleman, 2009). EI development studies show contradictory results, becoming necessary to prove the benefits of the development programs. Purposes: This study aimed to confirm the importance of the EI in health care management; to perceive the EI development potential of specific programs; to analyze the optional curricular unit of Emotion, Coaching and Leadership in Health Management; and to build a model that proposes to evaluate the student’s EI development. Methods: After the Literature Revision, the Case Study of the Curricular Unit allowed to compare it with other existing theories. The Model of EI evaluation consists on a quasi-experimental study. Conclusions: EI is an essential factor for success, mainly in Health Care Management, because of its market and organizations characteristics. The ability instruments of EI evaluation are those which show the least limitations. The Curricular Unit represents only 3,33% of the ECTS provided by this Health Management Master. Only 36.6% of master’s students chose to participate in this curricular unit. The structure of the curricular unit is lined up with the guide-lines of other theories. However, being a 6 weeks program, it could represent a limitation. It is suggested to create an individual and longitudinal tutorial support. The EI evaluation model proposed represents the first attempt to evaluate de EI development in Health Management programs in Portugal. Its application could increase the manager’s development efficacy.

Strategic Drivers for Implementing Sustainability Programs in Portuguese Organizations– Let’s Listen to Aristotle: From Triple to Quadruple Bottom Line

This article describes a study that investigated the main strategic drivers that influence the implementation of sustainability/social responsibility programs. An online survey was administered to managers of Portuguese organizations with certified management systems. The findings suggest that the implementation of such programs is mainly correlated to: 1.) the approach to understanding and working toward the satisfaction of the community’s needs (in the broad sense of social responsibility); 2.) how systematically sustainability within the organization is identified and managed (e.g., pollution prevention, improved environmental performance, and compliance with the applicable environmental laws); and 3.) the degree to which the organization tries to understand the needs of the employees and works toward satisfying them. In addition to the survey, five interviews with top managers of the surveyed organizations provided some useful insights. There was no consensus on the meaning of sustainability and social responsibility: some described it as an instrumental approach for obtaining better organizational results, while others regarded it as the right thing to do (i.e., it is values driven). In all cases, however, the managers supported a kind of umbrella construct under which different size corporations use different models (for example, the Dow Jones Sustainability Index (DJSI), Global Reporting Initiative (GRI), ISO 14001 environmental management systems), although some managers reported that they simply do not know what to do. All of those surveyed agreed that the lack of a systematic approach could represent a major threat to their organization, making them willing to pay more attention and take more action on the issue of sustainability. An additional suggestion made by managers was to change from a triple bottom line (economic dimension, environmental dimension, social equity dimension) to a quadruple bottom line by adding another dimension: personal and family happiness. This fourth dimension was recognized by the Greek philosopher/thinker Aristotle (384-322 BCE) who thought of happiness as the highest good (virtue) and ultimate goal and purpose of life, achieved through living well, in harmony. Such harmony suggests a balance and a lack of excess—in other words a sustainable existence.

Influence of Firms’ Environmental Management and Community Involvement Programs in their Employees and in the Community

To assure enduring success, firms need to generate economic value with respect for the environment and social value. They also need to be aware of the needs and expectations of relevant stakeholders and incorporate them in their business strategies and programs. These challenges imply that engineers should take into consideration societal, health and safety,environmental and commercial issues in their professional activity. This investigation accesses the influence of firms’ environmental management programs and community involvement programs on their own employees and in the community, with a focus on small and medium companies. Based on a quantitative research, the findings suggest that firms that invest both in environmental management programs and in community involvement programs have a higher involvement of their own employees with the community, while at the same time receiving more feedback (positive, but also negative) from the community, stressing the need to pay special attention to their communication policies.

Demand Response Programs Design and Use Considering Intensive Penetration of Distributed Generation

Further improvements in demand response programs implementation are needed in order to take full advantage of this resource, namely for the participation in energy and reserve market products, requiring adequate aggregation and remuneration of small size resources. The present paper focuses on SPIDER, a demand response simulation that has been improved in order to simulate demand response, including realistic power system simulation. For illustration of the simulator’s capabilities, the present paper is proposes a methodology focusing on the aggregation of consumers and generators, providing adequate tolls for the demand response program’s adoption by evolved players. The methodology proposed in the present paper focuses on a Virtual Power Player that manages and aggregates the available demand response and distributed generation resources in order to satisfy the required electrical energy demand and reserve. The aggregation of resources is addressed by the use of clustering algorithms, and operation costs for the VPP are minimized. The presented case study is based on a set of 32 consumers and 66 distributed generation units, running on 180 distinct operation scenarios.

A multi-objective model for scheduling of short-term incentive-based demand response programs offered by electricity retailers

In this paper, we formulate the electricity retailers’ short-term decision-making problem in a liberalized retail market as a multi-objective optimization model. Retailers with light physical assets, such as generation and storage units in the distribution network, are considered. Following advances in smart grid technologies, electricity retailers are becoming able to employ incentive-based demand response (DR) programs in addition to their physical assets to effectively manage the risks of market price and load variations. In this model, the DR scheduling is performed simultaneously with the dispatch of generation and storage units. The ultimate goal is to find the optimal values of the hourly financial incentives offered to the end-users. The proposed model considers the capacity obligations imposed on retailers by the grid operator. The profit seeking retailer also has the objective to minimize the peak demand to avoid the high capacity charges in form of grid tariffs or penalties. The non-dominated sorting genetic algorithm II (NSGA-II) is used to solve the multi-objective problem. It is a fast and elitist multi-objective evolutionary algorithm. A case study is solved to illustrate the efficient performance of the proposed methodology. Simulation results show the effectiveness of the model for designing the incentive-based DR programs and indicate the efficiency of NSGA-II in solving the retailers’ multi-objective problem.

Constraint-based verification of imperative programs

work presented in the context of the European Master’s program in Computational Logic, as the partial requirement for obtaining Master of Science degree in Computational Logic

Conceção de um tutorial de Iniciação ao co-projeto de Hardware/software

A crescente evolução dos dispositivos contendo circuitos integrados, em especial os FPGAs (Field Programmable Logic Arrays) e atualmente os System on a chip (SoCs) baseados em FPGAs, juntamente com a evolução das ferramentas, tem deixado um espaço entre o lançamento e a produção de materiais didáticos que auxiliem os engenheiros no Co- Projecto de hardware/software a partir dessas tecnologias. Com o intuito de auxiliar na redução desse intervalo temporal, o presente trabalho apresenta o desenvolvimento de documentos (tutoriais) direcionados a duas tecnologias recentes: a ferramenta de desenvolvimento de hardware/software VIVADO; e o SoC Zynq-7000, Z-7010, ambos desenvolvidos pela Xilinx. Os documentos produzidos são baseados num projeto básico totalmente implementado em lógica programável e do mesmo projeto implementado através do processador programável embarcado, para que seja possível avaliar o fluxo de projeto da ferramenta para um projeto totalmente implementado em hardware e o fluxo de projeto para o mesmo projeto implementado numa estrutura de harware/software.

Type-based protocol conformance and aliasing control in concurrent java programs

Dissertação para obtenção do Grau de Mestre em Engenharia Informática

Spill-over effects in multi-partner loyalty programs

A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and Economics

Ratio Studiorum, do ensino tutorial ao ensino em sala de aula

Dissertação apresentada para cumprimento dos requisitos necessários à obtenção do grau de Mestre em Ensino da Filosofia no Ensino Secundário

Maintaining the correctness of transactional memory programs

Dissertação para obtenção do Grau de Doutor em Engenharia Informática

Revision based total semantics for extended normal logic programs

Dissertação para obtenção do Grau de Doutor em Matemática - Lógica e Fundamentos da Matemática

Lightweight monitoring of transactional memory programs

Dissertação para obtenção do Grau de Mestre em Engenharia Informática

Promoting healthy eating standards on children through CSR educational programs: An evaluation of impact on eating preferences, attitude towards the brand and perceived brand reputation

A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and Economics

Positioning of Ontario University Business Programs - Guelph-Humber

A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and Economics