Acompanhamento da ampliação do restaurante mexicano "La Siesta", em Algés

Relatório de Estágio para obtenção do grau de Mestre em Engenharia Civil na Área de Especialização de Edificações

Advances and challenges in oral health after a decade of the “Smiling Brazil” Program

ABSTRACT OBJECTIVE To analyze oral health work changes in primary health care after Brazil’s National Oral Health Policy Guidelines were released. METHODS A literature review was conducted on Medline, LILACS, Embase, SciELO, Biblioteca Virtual em Saúde, and The Cochrane Library databases, from 2000 to 2013, on elements to analyze work changes. The descriptors used included: primary health care, family health care, work, health care policy, oral health care services, dentistry, oral health, and Brazil. Thirty-two studies were selected and analyzed, with a predominance of qualitative studies from the Northeast region with workers, especially dentists, focusing on completeness and quality of care. RESULTS Observed advances focused on educational and permanent education actions; on welcoming, bonding, and accountability. The main challenges were related to completeness; extension and improvement of care; integrated teamwork; working conditions; planning, monitoring, and evaluation of actions; stimulating people’s participation and social control; and intersectorial actions. CONCLUSIONS Despite the new regulatory environment, there are very few changes in oral health work. Professionals tend to reproduce the dominant biomedical model. Continuing efforts will be required in work management, training, and permanent education fields. Among the possibilities are the increased engagement of managers and professionals in a process to understand work dynamics and training in the perspective of building significant changes for local realities.

A percepção dos profissionais de saúde sobre o trabalho em equipa no contexto do Hospital do Espírito Santo de Évora, E.P.E.

Mestrado em Intervenção Sócio-Organizacional na Saúde - Área de especialização: Políticas de Administração e Gestão de Serviços de Saúde

Um estudo sobre práticas colaborativas em Intervenção precoce no contexto jardim de Infância/pré-escolar

Dissertação em Ciências da Educação- Especialidade Educação Especial

Collaborative learning in a qeb-accessible workbench

Web-based course management and delivery is regarded by many institutions as a key factor in an increasingly competitive education and training world, but the systems currently available are largely unsatisfactory in terms of supporting collaborative work and access to practical science facilities. These limitations are less important in areas where “pen-and-paper” courseware is the mainstream, but become unacceptably restrictive when student assignments require real-time teamwork and access to laboratory equipment. This paper presents a web-accessible workbench for electronics design and test, which was developed in the scope of an European IST project entitled PEARL, with the aim of supporting two main features: full web access and collaborative learning facilities.

The European Project Semester at ISEP: Learning to Learn Engineering

The European Project Semester at ISEP (EPS@ISEP) is a one semester project-based learning programme addressed to engineering students from diverse scientific backgrounds and nationalities. The students, organized in multicultural teams, are challenged to solve real world multidisciplinary problems, accounting for 30 ECTU. The EPS package, although focused on project development (20 ECTU), includes a series of complementary seminars aimed at fostering soft, project-related and engineering transversal skills (10 ECTU). This paper presents the study plan, resources, operation and results of the EPS@ISEP that was created in 2011 to apply the best engineering education practices and promote the internationalization of ISEP. The results show that the EPS@ISEP students acquire during one semester the scientific, technical and soft competences necessary to propose, design and implement a solution for a multidisciplinary problem.

The European Project Semester at ISEP: the challenge of educating global engineers

Current engineering education challenges require approaches that promote scientific, technical, design and complementary skills while fostering autonomy, innovation and responsibility. The European Project Semester (EPS) at Instituto Superior de Engenharia do Porto (ISEP) (EPS@ISEP) is a one semester project-based learning programme (30 European Credit Transfer Units (ECTU)) for engineering students from diverse scientific backgrounds and nationalities that intends to address these goals. The students, organised in multidisciplinary and multicultural teams, are challenged to solve real multidisciplinary problems during one semester. The EPS package, although on project development (20 ECTU), includes a series of complementary seminars aimed at fostering soft, project-related and engineering transversal skills (10 ECTU). Hence, the students enrolled in this programme improve their transversal skills and learn, together and with the team of supervisors, subjects distinct from their core training. This paper presents the structure, implementation and results of the EPS@ISEP that was created in 2011 to apply the best engineering practices and promote internationalisation and engineering education innovation at ISEP.

O impacto dos factores humanos na segurança em cuidados de saúde : contribuição para uma revisão da literatura

RESUMO - A segurança dos doentes é, actualmente, um princípio fundamental dos cuidados de saúde. Apesar desta realidade, cada ponto no processo de prestação de cuidados contém um certo grau de insegurança inerente. Os eventos adversos podem resultar de problemas na prática, produtos, processos ou sistemas. A melhoria da segurança do doente implica um esforço de todo um sistema complexo, envolvendo uma ampla gama de acções de melhoria do desempenho, segurança e gestão ambiental de risco, incluindo, entre outras prioridades, a prática de cuidados de saúde em ambiente seguro e com a melhor qualidade. É sabido que todos os anos morrem nos hospitais portugueses, cerca de três mil pessoas, devido a erros cometidos pelos profissionais de saúde. Compreender o erro humano e intervir de forma adequada nas suas causas, implica, muito mais que uma avaliação do facto em si, mas uma avaliação de toda a estrutura onde é passível de ocorrer um erro. São inúmeros os factores que estão relacionados com esta temática, sendo os factores humanos, aqueles que poderão merecer alguma reflexão, pois são ainda algo omitidos nas orientações de gestão e nas considerações de chefias. Assim sendo, pretende-se que, com este projecto de investigação, através de uma revisão da literatura, sejam identificados os vários factores humanos que influenciam o desempenho dos profissionais de saúde, envolvidos na prestação directa de cuidados. Estes factores reflectem-se na segurança dos cuidados de saúde e na melhoria da qualidade prestados nas instituições de saúde. Face aos resultados conclusivos após a revisão de literatura, é verificado que os factores humanos que influenciam o desempenho dos profissionais de saúde são: comunicação e partilha de informação; conhecimento e formação; liderança; trabalho em equipa; cultura de segurança e aprendizagem; carga de trabalho; exigências físicas e ambiente de trabalho. É esperado que o contributo deste trabalho promova o conhecimento em torno desta temática e que se apresente como o início de uma aposta na valorização, cada vez mais importante, mas ainda limitada, destes valores intangíveis da gestão – os factores humanos. ----------------------------------- ABSTRACT - Patient safety is, nowadays, a fundamental principle of health care. Despite this fact, each point in the process of care contains an inherent degree of uncertainty. Adverse events may result from problems in practice, products, processes or systems. Improving patient safety requires an effort of a whole complex system, involving a wide range of measures to improve performance, safety and environmental risk management, including, among other priorities, the practice of health care in a safe environment and the best quality. It is known that every year die, in Portuguese hospitals, around three thousand people, due to mistakes made by health professionals. To understand human error and intervene as appropriate in their causes, it is required much more than an assessment of the fact itself, but an assessment of the whole structure where it is likely to occur. There are countless factors that are related to this issue, but human factors, those who may deserve some consideration, are still left out in management guidelines and supervisors considerations. Therefore, this research project seeks to determine, through a literature review, the identification of various human factors that influence the performance of healthcare providers involved in direct provision of care. The aim is also to know which factors are reflected in safety healthcare and how they are, in fact, crucial in the performance of professionals and in the promotion of quality and safety of the healthcare provided in healthcare institutions. Given the conclusive results after a review of literature, it is found that the human factors that influence the performance of health professionals are: communicating and sharing information, knowledge and training, leadership, teamwork, safety culture and learning; workload, physical demands and work environment. It is expected that this project may contribute to advance of the knowledge regarding this problem and be an essential tool to the beginning of a reliance on the development, increasingly important but still limited, of these intangibles management values – the human factors.

CDIO and the European Project Semester: a match for capstone projects?

The CDIO Initiative is an open innovative educational framework for engineering graduation degrees set in the context of Conceiving – Designing – Implementing – Operating real-world systems and products, which is embraced by a network of worldwide universities, the CDIO collaborators. A CDIO compliant engineering degree programme typically includes a capstone module on the final semester. Its purpose is to expose students to problems of a greater dimension and complexity than those faced throughout the degree programme as well as to put them in contact with the so-called real world, in opposition to the academic world. However, even in the CDIO context, there are barriers that separate engineering capstone students from the real world context of an engineering professional: (i) limited interaction with experts from diverse scientific areas; (ii) reduced cultural and scientific diversity within the teams; and (iii) lack of a project supportive framework to foster the complementary technical and non-technical skills required in an engineering professional. To address these shortcomings, we propose the adoption of the European Project Semester (EPS) framework, a one semester student centred international capstone programme offered by a group of European engineering schools (the EPS Providers) as part of their student exchange programme portfolio. The EPS package is organised around a central module – the EPS project – and a set of complementary supportive modules. Project proposals refer to open multidisciplinary real world problems and supervision becomes coaching. The students are organised in teams, grouping individuals from diverse academic backgrounds and nationalities, and each team is fully responsible for conducting its project. EPS complies with the CDIO directives on Design-Implement experiences and provides an integrated framework for undertaking capstone projects, which is focussed on multicultural and multidisciplinary teamwork, problem-solving, communication, creativity, leadership, entrepreneurship, ethical reasoning and global contextual analysis. As a result, we recommend the adoption of the EPS within CDIO capstone modules for the benefit of engineering students.

Development of Biomimetic Robots in the EPS Engineering Programme Capstone Project

This paper proposes the development of biologically inspired robots as the capstone project of the European Project Semester (EPS) framework. EPS is a one semester student centred international programme offered by a group of European engineering schools (EPS Providers) as part of their student exchange programme portfolio. EPS is organized around a central module (the EPS project) and a set of complementary supportive modules. Project proposals refer to open multidisciplinary real world problems. Its purpose is to expose students to problems of a greater dimension and complexity than those faced throughout the degree programme as well as to put them in contact with the socalled real world, in opposition to the academic world. Students are organized in teams, grouping individuals from diverse academic backgrounds and nationalities, and each team is fully responsible for conducting its project. EPS provides an integrated framework for undertaking capstone projects, which is focused on multicultural and multidisciplinary teamwork, communication, problem-solving, creativity, leadership, entrepreneurship, ethical reasoning and global contextual analysis. The design and development of biologically inspired robots allows the students to fulfil the previously described requirements and objectives and, as a result, we recommend the adoption of these projects within the EPS project capstone module for the benefit of engineering students.

Development of Biomimetic Robots in the EPS Engineering Programme Capstone Project

This paper presents the development of a fish-like robot called Bro-Fish. Bro-Fish aims to be an educational toy dedicated to teaching mechanics, programming and the physics of floating objects to youngsters. The underlying intention is to awaken the interest of children for technology, especially biomimetic (biologically inspired) approaches, in order to promote sustainability and raise the level of ecological awareness. The main focus of this project was to create a robot with carangiform locomotion and controllable swimming, providing the opportunity to customize parts and experiment with the physics of floating objects. Therefore, the locomotion principles of fishes and mechanisms developed in related projects were analysed. Inspired by this background knowledge, a prototype was designed and implemented. The main achievement is the new tail mechanism that propels the robot. The tail resembles the undulation motion of fish bodies and is actuated in an innovative way, triggered by an elegant movement of a rotating helicoidal. First experimental tests revealed the potential of the proposed methodology to effectively generate forward propulsion.

Generic competencies and practices of managing by competencies: an exploratory study in different organizational contexts

Given the increasingly demanding labor market, today’s professional should act according to certain generic competencies, which allows him to perform as required by the contemporary world. In parallel, human resource management (HRM) current trends, highlight the importance that managing by competencies has in the organizational context, in the sense that it impels a more strategic and integrated HRM. The evidence of the theoretical and practical pertinence of this theme resulted in an exploratory study of a qualitative nature, which findings lead us to conclude that the most valued generic competencies by firms are flexibility, interpersonal relationship, adjustment to change and teamwork. Another finding is that HRM managing by competencies practices is characterized by informality. Managing by competencies is more frequent presence in processes as: recruitment, retention and in the employees’ development plans.

Aplicação da abordagem KAIZEN na produção de artigos de papelaria

No âmbito da unidade curricular Tese/Dissertação do 2ºano do Mestrado em Engenharia Eletrotécnica – Ramo Sistemas e Planeamento Industrial do Instituto Superior de Engenharia do Porto, o presente trabalho descreve o estágio curricular efetuado num projeto industrial de melhoria em parceria com o Kaizen Institute, uma empresa de consultoria operacional. Este projeto foi desenvolvido numa empresa de produção e redistribuição de artigos de papelaria e escritório, a Firmo AVS – Papeis e Papelaria,S.A.. O acordo efetuado entre o Kaizen Institute e a Firmo AVS foi o de promover e incutir a cultura da melhoria continua e da mudança de atitudes e comportamentos por parte dos colaboradores da Firmo, sendo que numa fase inicial o foco do projeto foi o departamento de produção de envelopes, designada por área piloto, expandindo-se posteriormente a metodologia Kaizen aos restantes departamentos. A realização deste projeto teve como objetivo a implementação de conceitos elementares de melhoria continua nomeadamente alguns pilares ou ferramentas do Total Flow Management (TFM) e do Kaizen Management System (KMS) na empresa Firmo, de forma a reduzir ou eliminar desperdícios, incremento do envolvimento dos colaboradores, melhoria da comunicação e trabalho em equipa, estandardização de processos produtivos, criação de normas de trabalho, utilização de ferramentas SMED para a redução de tempos improdutivos e aumento da produtividade. Várias foram as dificuldades presentes no terreno para a implementação destes objetivos mas com as diversas ferramentas e workshops realizados na organização, conseguiu-se o envolvimento de todos os colaboradores da organização e a obtenção de resultados satisfatórios nomeadamente ao nível da comunicação e trabalho em equipa, organização e limpeza dos postos de trabalho, standard work (normalização do trabalho), diminuição do lead time nos processos produtivos e consequente aumento de produtividade.

Competências transversais: a importância das competências transversais nas missões internacionais

A competitividade contemporânea e a globalização impulsionaram as empresas a explorar novos mercados, e a munir-se de recursos distintivos e de valor acrescentado. Para além da expansão dos mercados, Le Boterf (2006) afirma que a solicitação social de confiança tem aumentado, e as empresas têm de ser capazes de proporcionar e garanti-la. Neste sentido a adequação dos Recursos Humanos é imperativo na estratégia das organizações. Este estudo tem como objetivos compreender qual a importância das competências transversais na missão internacional, compreender quais as competências transversais que são mais valorizadas pelos recrutadores e como é feita a sua avaliação. Para conseguir responder a estas questões, emerge a investigação que se segue, com um cariz qualitativo. O método de recolha de dados utilizado foi a entrevista semiestruturada e foram entrevistados dez recrutadores de expatriados. Os resultados sugerem que as competências transversais são características importantes na missão internacional, uma vez que atuam em fatores que influenciam o sucesso da missão. Das competências mais importantes é enumerado o relacionamento interpessoal, trabalho em equipa, comunicação, capacidade de adaptação e a tolerância à ambiguidade. No final do trabalho são apresentados os resultados da investigação, bem como a sua discussão.

A cultura de segurança do doente em alunos do 4º ano dos cursos de tecnologias da saúde

RESUMO - O presente trabalho pretende estudar a cultura de segurança de doente em alunos do ensino superior, na área das tecnologias de diagnóstico e terapêutica. Esta problemática não tem sido abordada pela comunidade científica, pelo que o seu estudo é relevante. Os alunos que finalizam a licenciatura estão legalmente autorizados para intervir perante o doente, contudo, a sensibilidade que têm para as questões da segurança do doente deve ser analisada com o intuito de melhorar a sua preparação como futuros profissionais de saúde. Neste estudo participaram 180 alunos estratificados consoante o curso e sexo de modo a obter uma amostra representativa da população alvo. Foi constituído um questionário com 31 itens numa escala dicotómica que avaliam a cultura de segurança do doente em 7 dimensões – liderança, trabalho de equipa, a prática baseada na evidência científica, a comunicação, a aprendizagem, a justiça, e a prática clínica centrada no doente. Pode igualmente compor-se uma medida global de cultura de segurança do doente através do somatório das 7 dimensões. Os resultados evidenciam a existência de uma correlação positiva moderada entre as dimensões – Trabalho em equipa (0,660); Liderança (0,610); Prática baseada na evidência científica (0,627); Ambiente justo (0,570); Comunicação (0,501) e o Total.