The intersectorial approach in providing guidance and school support. The perspective of counsellors, tutors and principals

The provision of guidance and educational support requires joint work and the collaboration of different professionals and institutions, especially when we face complex problems that require a high level of specialization and the combination of knowledge from different areas. The research has aimed to examine the proximity of the institutional system of guidance and support to school in nine Autonomous Communities, to the intersectorial approach of counselling. We present the results of a descriptive study using the survey method, which allows knowing the opinions of counsellors, tutors and principals of Primary and Secondary Compulsory Education about the collaboration with the local public services (social, health, education, and employment) in the specialized support to students and schools. The final sample consisted of 9732 subjects who were selected from a random sampling proportional to the size of the subpopulations of each Autonomous Community. Results indicate how, in general terms, there is collaboration among the school and the local public services, although not as frequently as it would be desirable. In the same way, the professionals that were interviewed believe that the collaboration with social and educational services is quite adequate, but the assessment is not as positive when health and employment services are analysed. Finally, taking into account the different professionals considered, tutors from both educational stages are the ones that show a higher degree of satisfaction with the collaboration between the school and the local public services, except in the case of social services.

Cuidados Paliativos em Portugal na Perspectiva de Assistentes Sociais

O contexto demográfico e epidemiológico hodierno traz à luz a fulcral relevância dos cuidados paliativos de qualidade acessíveis para todos. Pela importância que o serviço social assume na defesa da garantia dos direitos humanos, com uma ação direta nestes cuidados, o presente estudo pretendeu analisar os cuidados paliativos na perspectiva de assistentes sociais, tendo em conta o atual contexto das políticas sociais e de saúde. Optou-se por uma investigação quanti e qualitativa, através de um inquérito por questionário dirigido a todas as unidades/equipas de cuidados paliativos identificadas no território nacional (Portugal Continental e Regiões Autónomas), com assistentes sociais. A amostra foi constituida por 17 profissionais de serviço social, na sua maioria mulheres (94,1%), com idades entre os 25 e os 57 anos, a exercer a profissão há 5,5 anos, em média, na área dos cuidados paliativos. Os resultados do estudo mostram-nos que os assistentes sociais estão inseridos em 86,36% das unidades/equipas, sendo estas maioritamente de natureza pública. Os profissionais mais frequentes na constituição das equipas são o médico, enfermeiro, assistente social e psicólogo. Todos ou quase todos têm formação específica na área, tendo a maioria apoio para formação continuada. As condições de trabalho atuais foram alvo de uma avaliação desfavorável por parte da amostra. Estes profissionais perspectivam o acesso a estes cuidados como sendo pouco equitativos, apontam a falta quer de estruturas que cubram geograficamente todo o país, quer de recursos humanos adequados, não esquecendo a ausência de regulamentação da atividade laboral dos profissionais nos cuidados paliativos. É exigido ao assistente social uma intervenção baseada no cumprimento de objetivos que apresentem resultados rápidos, o que tem vindo a dificultar uma intervenção eficaz desde a admissão até ao encaminhamento do doente para continuidade de cuidados. A presente investigação oferece um contributo para a produção de conhecimento capaz de evidenciar as transformações que têm vindo a ocorrer na prática dos profissionais permitindo contribuir para a reflexão sobre os contextos e processos de intervenção, assim como sobre a promoção do direito aos cuidados paliativos de qualidade em Portugal. / The current demographic and epidemiological context highlights the crucial importance of quality palliative care accessible for all. The importance that social work assumes in the defense of human rights guarantees, with a direct action on these care, this study aims to analyze the palliative care from the perspective of social workers, taking into account the current context of social and health policies. We chosed a quantitative and qualitative research through a questionnaire addressed to the universe of the palliative care institutions identified in the national territory (Portugal’s mainland and the Autonomous Regions), with social workers. The sample has 17 social work professionals, mostly women (94.1%), aged between 25 and 57 years. They work as a social worker for 5.5 years on average in the area of care palliative. The results of the study show us that social workers are included in 86.36% of the units / teams, wich are mostly public services. The most frequent professionals in the teams are the doctor, nurse, social worker and psychologist. All or almost all have specific training in the area, and the majority has institutional support for continuing training. Current conditions of work have received an unfavorable evaluation by the participants. The inquired considered access to palliative care as being inequitable, or point to a lack of structures that geographically cover the whole country, whether adequate human resources, not to mention the lack of regulation of the activity of professionals working in palliative care. An intervention based on the achievement of goals that have quick results, which have been a difficulty for an effective intervention from the admission to the referral of the patient for continuity of care is required of the social worker. This research offers a contribution to knowledge production, able to highlight the changes that have taken place in professional practice, allowing to contribute to the reflection about the contexts and processes of intervention as well as on the promotion of the right to quality palliative care of in Portugal.

Intervenções urbanas em espaços de desvalia. Transformar para valorizar.

The worldwide transformations that took place in the 20th century redefined the cities fate in this new century. The consolidation of urbanization, the technological revolution that fostered globalization, the economic restructuration and informalization, modified space and time concepts, bringing populations closer together and provoking political transformations. They made contemporaries cities protagonists of world events and as a consequence of such processes, worthlessness spaces appeared and cities all over the world started to bet on the strategy of acting in this problematic areas through initiatives aimed at promoting intentional transformations to obtain a multidimensional valorization urban, financial, environmental, cultural and social. In short, such urban initiatives intend to make cities more competitive, sustainable, creative, productive and fair. Also in Brazil, countless worthless spaces appeared in waterfronts, central areas, and deactivated industrial/urbanized areas, as well as in sub-used or misused areas lacking infrastructure and public services where it is imperative and urgent to perform urban initiatives. This research proposes as a thesis that urban initiatives, when carried out based on an adequate politicalinstitutional model, transform and give value to worthless spaces in their multiple dimensions, offering better quality of life to their residents and helping to fulfill the social role of the city. We intend to prove this thesis through the analysis of national and international cases and by introducing thoughts, critique and guidelines as a contribution to the improvement of the urban initiatives implementation processes, in particular to those regarding worthless areas of Brazilian cities

Produção textual de adolescentes acerca da saúde sexual e reprodutiva: subsídios para atuação de enfermagem

Trata-se de um estudo exploratório-descritivo, com abordagem qualitativa, que teve por objetivo analisar as mensagens, acerca da promoção da saúde sexual e reprodutiva, produzidas por adolescentes de escolas públicas e particulares da cidade do Rio Grande, num concurso de redação e música promovido pelo Grupo Gestor Municipal (GGM) do Projeto Saúde e Prevenção nas Escolas (SPE), nos anos de 2007 e 2008. Após autorização pelo GGM para realização deste estudo, foram disponibilizadas para reprodução, via xérox, as 29 redações e as três letras de músicas inscritas nos concursos. Para o tratamento dos dados utilizou-se a técnica de análise de conteúdo na modalidade temática. Participaram 35 adolescentes, sendo 25 moças e dez rapazes, com idades entre onze e dezessete anos. Quanto à escolaridade, dois frequentavam a quinta série; doze a sexta, doze a sétima e nove a oitava. Apreendeu-se que, em sua produção textual, os(as) adolescentes revelaram as vulnerabilidades e fortalezas referentes à saúde sexual e reprodutiva. Entre os inúmeros fatores que aumentam a vulnerabilidade individual, social e programática, discorreram sobre a carência de informações, a dificuldade para transformar o conhecimento em prática, a sensação de imunidade, a violência familiar, a conduta repressora de pais e mães, as mensagens de cunho sexual veiculadas pela mídia, a necessidade de serem aceitos(as) pelo grupo, preconceitos, e falta de ações governamentais direcionadas a adolescentes. No que se refere às fortalezas, sabem que a informação é uma importante aliada para a promoção da saúde sexual e reprodutiva citando, entre as fontes acessíveis, os serviços públicos de saúde, a família e a escola. Demonstraram conhecimento acerca da alarmante propagação da epidemia da AIDS entre jovens, conhecendo os sinais e sintomas das DSTs mais comuns e as formas de prevenção. As moças enfatizaram a necessidade de compartilhar a responsabilidade preventiva com os rapazes, bem como de amor próprio e respeito mútuo. O acesso aos serviços de saúde também foi apresentado como indispensável ao adolescer saudável. Os(as) jovens demonstraram conhecimento sobre drogas seus efeitos e consequências. Referem-se à adolescência como um período gostoso, repleto de dúvidas, mas também cheio de potencialidades. Assim, os mesmos componentes apresentados como desencadeadores de vulnerabilidade podem torná-los(as) fortes e capazes de superar os desafios comuns a essa etapa da vida. Para que tal superação ocorra, é necessário que tenham acesso à informação e a problematizem; que sejam capazes de incorporá-las ao cotidiano, adotando práticas protegidas e protetoras; que haja diálogo, despido de tabus, censuras e preconceitos no ambiente familiar; que as escolas adotem de forma transversalizada temáticas referentes à saúde sexual e reprodutiva; que os serviços de saúde tenham infraestrutura para assegurar os direitos contidos no Estatuto da Criança e do Adolescente; entre outras estratégias fortalecedoras.

Assessing the impacts of community participation policy and practice in Scotland and England

Background: Community participation has become an integral part of many areas of public policy over the last two decades. For a variety of reasons, ranging from concerns about social cohesion and unrest to perceived failings in public services, governments in the UK and elsewhere have turned to communities as both a site of intervention and a potential solution. In contemporary policy, the shift to community is exemplified by the UK Government’s Big Society/Localism agenda and the Scottish Government’s emphasis on Community Empowerment. Through such policies, communities have been increasingly encouraged to help themselves in various ways, to work with public agencies in reshaping services, and to become more engaged in the democratic process. These developments have led some theorists to argue that responsibilities are being shifted from the state onto communities, representing a new form of 'government through community' (Rose, 1996; Imrie and Raco, 2003). Despite this policy development, there is surprisingly little evidence which demonstrates the outcomes of the different forms of community participation. This study attempts to address this gap in two ways. Firstly, it explores the ways in which community participation policy in Scotland and England are playing out in practice. And secondly, it assesses the outcomes of different forms of community participation taking place within these broad policy contexts. Methodology: The study employs an innovative combination of the two main theory-based evaluation methodologies, Theories of Change (ToC) and Realist Evaluation (RE), building on ideas generated by earlier applications of each approach (Blamey and Mackenzie, 2007). ToC methodology is used to analyse the national policy frameworks and the general approach of community organisations in six case studies, three in Scotland and three in England. The local evidence from the community organisations’ theories of change is then used to analyse and critique the assumptions which underlie the Localism and Community Empowerment policies. Alongside this, across the six case studies, a RE approach is utilised to examine the specific mechanisms which operate to deliver outcomes from community participation processes, and to explore the contextual factors which influence their operation. Given the innovative methodological approach, the study also engages in some focused reflection on the practicality and usefulness of combining ToC and RE approaches. Findings: The case studies provide significant evidence of the outcomes that community organisations can deliver through directly providing services or facilities, and through influencing public services. Important contextual factors in both countries include particular strengths within communities and positive relationships with at least part of the local state, although this often exists in parallel with elements of conflict. Notably this evidence suggests that the idea of responsibilisation needs to be examined in a more nuanced fashion, incorporating issues of risk and power, as well the active agency of communities and the local state. Thus communities may sometimes willingly take on responsibility in return for power, although this may also engender significant risk, with the balance between these three elements being significantly mediated by local government. The evidence also highlights the impacts of austerity on community participation, with cuts to local government budgets in particular increasing the degree of risk and responsibility for communities and reducing opportunities for power. Furthermore, the case studies demonstrate the importance of inequalities within and between communities, operating through a socio-economic gradient in community capacity. This has the potential to make community participation policy regressive as more affluent communities are more able to take advantage of additional powers and local authorities have less resource to support the capacity of more disadvantaged communities. For Localism in particular, the findings suggest that some of the ‘new community rights’ may provide opportunities for communities to gain power and generate positive social outcomes. However, the English case studies also highlight the substantial risks involved and the extent to which such opportunities are being undermined by austerity. The case studies suggest that cuts to local government budgets have the potential to undermine some aspects of Localism almost entirely, and that the very limited interest in inequalities means that Localism may be both ‘empowering the powerful’ (Hastings and Matthews, 2014) and further disempowering the powerless. For Community Empowerment, the study demonstrates the ways in which community organisations can gain power and deliver positive social outcomes within the broad policy framework. However, whilst Community Empowerment is ostensibly less regressive, there are still significant challenges to be addressed. In particular, the case studies highlight significant constraints on the notion that communities can ‘choose their own level of empowerment’, and the assumption of partnership working between communities and the local state needs to take into account the evidence of very mixed relationships in practice. Most importantly, whilst austerity has had more limited impacts on local government in Scotland so far, the projected cuts in this area may leave Community Empowerment vulnerable to the dangers of regressive impact highlighted for Localism. Methodologically, the study shows that ToC and RE can be practically applied together and that there may be significant benefits of the combination. ToC offers a productive framework for policy analysis and combining this with data derived from local ToCs provides a powerful lens through which to examine and critique the aims and assumptions of national policy. ToC models also provide a useful framework within which to identify specific causal mechanisms, using RE methodology and, again, the data from local ToC work can enable significant learning about ‘what works for whom in what circumstances’ (Pawson and Tilley, 1997).

ESSAYS ON THE WTO ACCESSION, HOUSEHOLD INCOME AND MULTIDIMENSIONAL POVERTY: EVIDENCE FROM CHINA

In the course of integrating into the global market, especially since China’s WTO accession, China has achieved remarkable GDP growth and has become the second largest economy in the world. These economic achievements have substantially increased Chinese incomes and have generated more government revenue for social progress. However, China’s economic progress, in itself, is neither sufficient for achieving desirable development outcomes nor a guarantee for expanding peoples’ capabilities. In fact, a narrow emphasis on GDP growth proves to be unsustainable, and may eventually harm the life quality of Chinese citizens. Without the right set of policies, a deepening trade-openness policy in China may enlarge social disparities and some people may further be deprived of basic public services and opportunities. To address these concerns, this dissertation, a set of three essays in Chapters 2-4, examines the impact of China's WTO accession on income distribution, compares China’s income and multidimensional poverty reduction and investigates the factors, including the WTO accession, that predict multidimensional poverty. By exploiting the exogenous variation in exposure to tariff changes across provinces and over time, Chapter 2 (Essay 1) estimates the causal effects of trade shocks and finds that China’s WTO accession has led to an increase in average household income, but its impacts are not evenly distributed. Households in urban areas have benefited more significantly than those in rural areas. Households with members working in the private sector have benefited more significantly than those in the public sector. However, the WTO accession has contributed to reducing income inequality between higher and lower income groups. Chapter 3 (Essay 2) explains and applies the Alkire and Foster Method (AF Method), examines multidimensional poverty in China and compares it with income poverty. It finds that China’s multidimensional poverty has declined dramatically during the period from 1989-2011. Reduction rates and patterns, however, vary by dimensions: multidimensional poverty reduction exhibits unbalanced regional progress as well as varies by province and between rural and urban areas. In comparison with income poverty, multidimensional poverty reduction does not always coincide with economic growth. Moreover, if one applies a single measure ─ either that of income or multidimensional poverty ─ a certain proportion of those who are poor remain unrecognized. By applying a logistic regression model, Chapter 4 (Essay 3) examines factors that predict multidimensional poverty and finds that the major factors predicting multidimensional poverty in China include household size, education level of the household head, health insurance coverage, geographic location, and the openness of the local economy. In order to alleviate multidimensional poverty, efforts should be targeted to (i) expand education opportunities for the household heads with low levels of education, (ii) develop appropriate geographic policies to narrow regional gaps and (iii) make macroeconomic policies work for the poor.

Modelling the development of an online learning resource by health care professionals

The aim of this study was to model the process of development for an Online Learning Resource (OLR) by Health Care Professionals (HCPs) to meet lymphoedema-related educational needs, within an asset-based management context. Previous research has shown that HCPs have unmet educational needs in relation to lymphoedema but details on their specific nature or context were lacking. Against this background, the study was conducted in two distinct but complementary phases. In Phase 1, a national survey was conducted of HCPs predominantly in community, oncology and palliative care services, followed by focus group discussions with a sample of respondents. In Phase 2, lymphoedema specialists (LSs) used an action research approach to design and implement an OLR to meet the needs identified in Phase 1. Study findings were analysed using descriptive statistics (Phase 1), and framework, thematic and dialectic analysis to explore their potential to inform future service development and education theory. Unmet educational need was found to be specific to health care setting and professional group. These resulted in HCPs feeling poorly-equipped to diagnose and manage lymphoedema. Of concern, when identified, lymphoedema was sometimes buried for fear of overwhelming stretched services. An OLR was identified as a means of addressing the unmet educational needs. This was successfully developed and implemented with minimal additional resources. The process model created has the potential to inform contemporary leadership theory in asset-based management contexts. This doctoral research makes a timely contribution to leadership theory since the resource constraints underpinning much of the contribution has salience to current public services. The process model created has the potential to inform contemporary leadership theory in asset-based management contexts. Further study of a leadership style which incorporates cognisance of Cognitive Load Theory and Self-Determination Theory is suggested. In addition, the detailed reporting of process and how this facilitated learning for participants contributes to workplace education theory

Cognitive-behavioral group therapy for girls victims of sexual violence in Brazil: Are there differences in effectiveness when applied by different groups of psychologists?: effectiveness of group therapy for girls victims of sexual violence

The effectiveness of a cognitive-behavioral group therapy model for the treatment of girls victims of sexual violence (SV) was investigated when applied by different groups of practitioners: researchers/psychologists who developed it (G1) and psychologists from the public social care network trained by the first group (G2). A quasi-experimental study was carried out, in which the group therapy model was applied by the two groups. A total of 103 girls victims of sexual violence (SV), aged between seven and 16 years (M=11.76 years, SD=2.02 years) were included, with 49 attended by G1, and 54 by G2. The results indicated a significant reduction in the symptoms of depression, anxiety, stress, and PTSD. The comparison between the results obtained by the two groups of practitioners in the application of the model indicated no significant differences in the rates of improvement of the participants. These results indicate the effectiveness of the cognitive-behavioral group therapy model evaluated and the possibility of it being used as a care strategy by psychology practitioners working in public services.

Human motivation and professional practice: of knights, knaves and social workers

Efforts to improve the efficiency and responsiveness of public services by harnessing the self-interest of professionals in state agencies have been widely debated in the recent literature on welfare state reform. In the context of social services, one way in which British policy-makers have sought to effect such changes has been through the "new community care" of the 1990 NHS and Community Care Act. Key to this is the concept of care management, in which the identification of needs and the provision of services are separated, purportedly with a view to improving advocacy, choice and quality for service users. This paper uses data from a wide-ranging qualitative study of access to social care for older people to examine the success of the policy in these terms, with specific reference to its attempts to harness the rational self-interest of professionals. While care management removes one potential conflict of interests by separating commissioning and provision, the responsibility of social care professionals to comply with organizational priorities conflicts with their role of advocacy for their clients, a tension rendered all the more problematic by the perceived inadequacy of funding. Moreover, the bureaucracy of the care management process itself further negates the approach's supposedly client-centred ethos. The definitive version is available at www.blackwell-synergy.com

Sub-representação legal : a Lei de Cotas nos concursos públicos

Dissertação (mestrado)—Universidade de Brasília, Faculdade de Direito, 2016.

Intervenções urbanas em espaços de desvalia. Transformar para valorizar.

The worldwide transformations that took place in the 20th century redefined the cities fate in this new century. The consolidation of urbanization, the technological revolution that fostered globalization, the economic restructuration and informalization, modified space and time concepts, bringing populations closer together and provoking political transformations. They made contemporaries cities protagonists of world events and as a consequence of such processes, worthlessness spaces appeared and cities all over the world started to bet on the strategy of acting in this problematic areas through initiatives aimed at promoting intentional transformations to obtain a multidimensional valorization urban, financial, environmental, cultural and social. In short, such urban initiatives intend to make cities more competitive, sustainable, creative, productive and fair. Also in Brazil, countless worthless spaces appeared in waterfronts, central areas, and deactivated industrial/urbanized areas, as well as in sub-used or misused areas lacking infrastructure and public services where it is imperative and urgent to perform urban initiatives. This research proposes as a thesis that urban initiatives, when carried out based on an adequate politicalinstitutional model, transform and give value to worthless spaces in their multiple dimensions, offering better quality of life to their residents and helping to fulfill the social role of the city. We intend to prove this thesis through the analysis of national and international cases and by introducing thoughts, critique and guidelines as a contribution to the improvement of the urban initiatives implementation processes, in particular to those regarding worthless areas of Brazilian cities

Manual de procedimentos - apoio na gestão da mudança: Trabalho de Projecto

A aproximação dos serviços às populações e a melhoria dos serviços prestados na administração pública leva a que estas organizações tenham de estar constantemente a alterar a sua forma de agir para se conseguirem adequar ao meio onde estão inseridas. É, portanto, necessário um processo de mudança devidamente organizado e gerido. As organizações públicas sentiram a necessidade de adotar sistemas de informação e de controlo de gestão adequados de forma a melhorar as tomadas de decisões, introduzir a avaliação de desempenho e aumentar os índices de eficiência, eficácia e qualidade dos serviços públicos. No entanto, qualquer processo de mudança, por mais necessário e bem preparado que seja, enfrenta sempre resistência, seja ela a nível individual, seja a nível organizacional. É necessário saber gerir estas mudanças, para tal toma-se importante a constituição de uma boa equipa orientadora da mudança, com capacidade de liderança, necessária para uma melhor aceitação por parte dos funcionários envolvidos. Não menos importante é a medição da performance que visa produzir informação relevante para a melhoria da gestão e das tomadas de decisões, contribuindo assim para uma melhoria global dos resultados. O Balanced Scorecard pode ser a ferramenta ideal para trazer inovação aos serviços públicos. Assim, este trabalho de projeto consiste, depois de uma análise às reformas que tem vindo a ocorrer na administração pública bem como aos modelos e ferramentas existentes para a avaliação do desempenho do sector público, na elaboração de um Manual de Procedimentos, que servirá de base na reorganização dos Serviços da Divisão Administrativa da Câmara Municipal de Tomar que se encontra numa fase de mudança, manual esse que servirá também para melhoria do desempenho dos Serviços e para uma possível implementação do Balanced Scorecard. ABSTRACT: The alignment of services to citizens and improve services in public administration means that these organizations have to constantly change their ways if they can adapt to the environment where they operate. It is therefore a necessary process of change properly organized and managed. Public organizations have felt the need for information systems and monitoring of appropriate management to improve decision making, introduce the evaluation of performance and increasing levels of efficiency, effectiveness and quality of public services. However, any process of change, however necessary and well-prepared it is, always face resistance, either individually or at the organizational level. You must know how to manage these changes, for such it is important to set up a good team guiding change, and leadership skills necessary for better acceptance by the employees involved. No less important is the measurement of performance that aims to produce relevant information for improved management and decision making, thus contributing to an overall improvement in results. The Balanced Scorecard can be an ideal tool to bring innovation to public services. Thus, this study design is, after a review of the reforms that have been taking place in public administration and the existing models and tools for evaluating the performance of the public sector, development of a Procedures Manual, which is basic the reorganization of the Administrative Services Division of the City Council to take in a phase of change, that this manual will also serve to improve the performance of services and a possible implementation of the Balanced Scorecard.

Fatores influenciadores do comportamento de decisão e ação dos implementadores do serviço de Proteção e Atendimento Integral à Família (PAIF)

Tese (doutorado)—Universidade de Brasília, Faculdade de Economia, Administração e Contabilidade, Programa de Pós-Graduação em Administração, 2016.

De plano piloto a metrópole : entraves e desafios da política habitacional de Brasília

Dissertação (mestrado)—Universidade de Brasília, Faculdade de Economia, Administração e Contabilidade, Programa de Pós-Graduação em Administração, Mestrado Profissional em Administração Pública, 2015.

Emergency and Transitional Shelters [Literature Review]

Over the past two decades the number of recorded disasters has doubled from approximately 200 to over 400 disasters per year. Such an increase in the frequency of disasters has not been without consequence, producing ever-greater waves of population displacements throughout the developing world. The United Nation’s Inter-Agency Standing Committee (IASC) responsible for the coordination of international humanitarian responses states unequivocally that populations displaced by disaster have a right to protection and the provision of basic necessities such as adequate food, water, clothing, sanitation, and essential health services (IASC, 2006 and The Sphere Project, 2011). Shelter responses are often a vital node around which many of these humanitarian concerns are addressed. This document is a review of 3 case studies, 6 field reports, 1 concept paper, 16 guidelines, 1 call for proposals, and 4 strategic framework documents prepared by organizations active in the humanitarian shelter sector on emergency and transitional shelters. While emergency shelter response is focused primarily on protection and relief during and immediately after a disaster has occurred, the transitional shelter approach emphasizes integrating disaster response into an immediate transition towards reconstruction, recovery, and sustainable development.